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EFFECTIVE COMMUNICATION SKILLS

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Soft Skills and Effective Communication Skills Find out what your listener wants Ask questions and listen to the responses Use open-ended questions Rephrase questions ... – PowerPoint PPT presentation

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Title: EFFECTIVE COMMUNICATION SKILLS


1
Soft Skills and Effective Communication Skills
2
Workshop Contents
Workshop Objectives
  1. Introduction to Soft Skills
  2. Effective Communication Skills.

3
What do companies look for in candidates?
4
What do recruiters look for in a candidate?
  • Technical Skills
  • Soft Skills

5
What are Technical Skills?
6
Technical Skills
  • Technical skills teach one how to meet the
    expectations of the job.
  • It is not possible to survive in a job without
    sound technical skills.

7
What are Soft Skills?
8
Soft Skills
  • Soft Skills are essentially people skills -the
    non-technical, intangible, personality-specific
    skills.
  • Hard skills, on the other hand, are more along
    the lines of what might appear on your resume -
    your education, experience and level of
    expertise.

9
What skills qualify as Soft Skills?
10
Skills that qualify as soft skills
Communication Skills Oral Written
Problem Solving Skills
Leadership Skills
Assertiveness
Time Management
Analytical Thinking
Interpersonal Skills
Ability to work under pressure
Team work
Conflict Resolution
Personal Grooming
Self Awareness
Initiative
Flexibility
Integrity
Listening Skills
Creativity
Work Ethics
Risk Taking Skills
Diplomacy
Commitment
11
Soft skills are
The hardest to acquire
Impossible to practice
Unless these become habits
12
Importance of Soft Skills
13
Importance of soft skills
  • When it comes to skills other than technical, the
    unanimous response from the industry is
    communication skills and good personality
  • (Manpower requirement findings)

14
Soft Skills Vs. Technical Skills Which is more
important?
15
Technical skills Vs. Soft Skills
  • Both technical and soft skills complement each
    other and the balance between these two is what
    makes a complete professional

16
Now lets look at one of the most important soft
skill
17
Effective Communication Skills
18
You can have brilliant ideas, but if you cant
get them across, your ideas wont get you
anywhere Lee
Iacocca
19
Definition of Communication
20
Communication
  • Communication is a two
  • way process
  • Communication is the
  • transfer of information from
  • one person to another

21
Barriers of Communication
22
Barriers of Communication
  • Physical factors
  • Psychological factors
  • Other factors

23
3 rules of Effective Communication
24
3 Rules of Effective Communication
  • Be clear in you own mind
  • about what you want to
  • communicate
  • Deliver the message
  • clearly
  • Ensure that the message
  • has been clearly and
  • correctly understood

25
Types of Communication
26
Types of Communication
  • 1) Verbal
  • 2) Non-verbal

27
Golden rules of verbal communication
28
Golden Rules of Verbal Communication
  • Think before you talk
  • Know your message
  • Get to the point quickly
  • Know the outcome you want from the conversation
  • Practice the art of persuasion
  • Plan in advance what you want to say
  • Know something about the people you will be
    talking to

29
How to communicate effectively?
30
How to communicate effectively?
  • Control fear
  • Establish eye contact with the listener
  • Find out what your listener wants
  • Listen carefully
  • Think before you talk
  • Have belief in your message
  • Use gestures effectively
  • Pause at the right place
  • Reiterate the major points
  • Avoid acronyms and jargon
  • Handle objections
  • Ask for feedback

31
Now lets look at each one of them in detail.
32
How to control fear
  • Take a deep breath, relax and be yourself
  • Focus on the
  • Listener (not yourself)
  • Message (not words)
  • Success (not alternatives)
  • Visualize a positive outcome
  • Do your homework, know what you want to say
  • Keep negative thoughts under control

33
Establish eye contact with the listener
  • Very important to get feedback for non verbal
    cues
  • Helps you to adjust your conversation according
    to the visual feedback you get
  • For example, if you get a quizzical look, you can
    clarify or ask questions to ensure proper
    understanding by the listener

34
Find out what your listener wants
  • Ask questions and listen to the responses
  • Use open-ended questions
  • Rephrase questions to ensure better understanding
  • Offer suggestions/alternatives for the listener
    to evaluate
  • Define terms to avoid misunderstanding

35
How to listen effectively
  • The real art of verbal communication is talking
    while listening
  • Allow the other person to speak
  • Respect the other persons point of view
  • Listen actively instead of only hearing

36
Think before you talk
  • Improves the chance of persuading the other
    person to your point of view
  • Pause, think and consider what you want to say
  • Choose appropriate words to communicate the
    meaning clearly
  • Decide the tone of your voice
  • Decide the outcome of the conversation
  • If possible, learn about your audience in advance

37
Have belief in your message
  • The crux of successful communication
  • Speak with conviction and passion
  • Be as natural as you can be with your feelings,
    body language and tone
  • Show enthusiasm
  • Avoid faking or putting on an act

38
Use gestures effectively
  • Gestures are facial expressions, hand and body
    movements used in communication
  • They make the communication process livelier
  • They can be used to support or emphazie a point

39
Reiterate major points
  • Reinforces your main points and enables
    information retention by the listener
  • Know what you want to emphazise
  • Reiterate it during the conversation in different
    ways
  • Ask the listener for feedback tactfully
  • Frame questions to ensure that the listener has
    understood your main points

40
Avoid acronyms and jargon
  • Use acronyms sparingly as they might not be
    understood by everybody
  • If it has to be used, then define it and proceed
  • Avoid jargon to ensure that you dont exclude
    your listener from the communication process
  • If you have to use jargon, slow down speech and
    look for visual feedback to ensure understanding
  • Be sensitive to your listeners ability to
    understand your message

41
Handle objections
  • To avoid future barriers in the communication
    process
  • Avoid quick judgements. Put yourself in the
    others shoes.
  • Be fair in handling objections.
  • Understand that objections are not personal
    attacks and are against a point being made
  • Do not get emotional
  • You can pre-empt an objection and support it with
    your points

42
Ask for feedback
  • To ensure that there is no confusion
  • Ask general questions like Am I making myself
    clear?
  • Ask specific questions like From what I
    understand from our conversation.is that right?
  • Give further explanation if there is any
    misunderstanding

43
Implementing Effective Communication
44
Implementing Effective Communication
  • Choosing the right environment
  • Using language appropriate to your audience
  • Being balanced in your thinking
  • Curtailing excessive use of humour
  • Avoiding the usage of controversial language

45
Implementing Effective Communication (Contd)
  • Being empathetic
  • Being a good listener
  • Not indulging in cross conversation
  • Not arguing
  • Not letting ego come in the way

46
How to be a better communicator?
47
What you can do to be a better communicator
  • Increase your vocabulary
  • Read no shortcuts here
  • Keep up-to-date with current events
  • Read inspirational books
  • Avoid audible pauses like ah, er, um
  • Practice pronouncing words properly
  • Speak neither too slowly nor too fast
  • Watch the tone of your voice

48
What you can do to be a better communicator
(Contd)
  • Adjust the volume of your voice according to the
    situation
  • Get to the point quickly
  • Use gender neutral language
  • Illustrate with personal examples
  • Be concise and simple

49
Simple tips that you can follow.
50
Simple tips to improve your English communication
skills
  • Watch an English news channel everyday NDTV,
    Headlines Today, etc
  • Pay attention to the way words are pronounced
  • Helps to increase your general knowledge
    indirectly
  • Read an English newspaper everyday
  • if possible read loudly by locking yourself in a
    room
  • Helps you to hear and understand how you
    pronounce words
  • Make it a point to speak to your friends/siblings
    in English at home/college.
  • Begin reading light fiction if you do not have
    the habit of reading books.

51
Any Questions???
52
Thank You!
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