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Janet Jendron, SC Assistive Technology Program, Assistive Technology Advisory Committee (ATAC) Janet.Jendron@uscmed.sc.edu


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Title: Janet Jendron, SC Assistive Technology Program, Assistive Technology Advisory Committee (ATAC) Janet.Jendron@uscmed.sc.edu

Web Accessibility
Evaluating Web Accessibility Developing a
Program with Real AT Users
  • Janet Jendron, SC Assistive Technology Program,
    Assistive Technology Advisory Committee
    (ATAC) Janet.Jendron_at_uscmed.sc.edu

SC Assistive Technology Advisory Committee
  • http//accessibility.sc.gov/

Our Basic Approach
  • Avoid techie arrogance. Feed techie lust.
  • You can do it we can help.
  • Dont beat people over the head with the law.
    Its the right thing to do. Its good
  • Include everyone, especially end users.
  • Have fun! People need it desperately.
  • Honey vs. vinegar

Whos Your Buddy?
  • SC Assistive Technology Program
  • SC School for the Deaf and the Blind
  • SC Vocational Rehabilitation
  • SC Commission for the Blind
  • SC State Library (Talking Book Services)
  • SC Lt. Governors Office on Aging
  • SC CIOs Office
  • SC Interactive
  • USC Technology Services
  • SC Tax Commission
  • College of Charleston
  • Florence Darlington Tech
  • SC Department of Transportation
  • SC Department of Health and Environmental Control
  • Midlands Technical College
  • Greenville Technical College
  • Lander University
  • Clemson University
  • SC Department of Transportation

Working Together
  • Joint Committees / Workgroups
  • http//accessibility.sc.gov/

Include Those who will be doing the
work Different levels of expertise Different
types of disabilities Different types of
agencies/higher learning institutions People with
a passion
The Questionnaire.
  • Reader-friendly!
  • Geared towards state agency personnel with
    limited technical knowledge of web design
  • Deciding what we really wanted to evaluate
  • Revised after each stage
  • Less automated, more subjective
  • Encourages descriptive responses

Questionnaire Web Testers accessibility/usability
Questionnaire (Word) Web Accessibilty Evaluation
Resources page
Recruiting Testers what we asked
  • SC Assistive Technology Advisory Committee is
    following up on last years Web Testers Pilot
    Program, with another program that will use
    people who use assistive technology, and some who
    dont, to evaluate state agency web pages for
    accessibility and usability. Were looking for
    people who
  • Are able to effectively use assistive technology
    to access web pages. We need people who use
    different screen readers (JAWS, Window-Eyes,
    Dolphin Guide, Kurzweil, etc.) and different
    screen enlargers or magnifiers (ZoomText, Windows
    Accessibility Options, MAGic). We also need
    people who use AT for mobility impairments, such
    as the Headmouse, Eye Gaze, head and mouthsticks,
    touchscreens, etc.)
  • Have experience in web design (whether or not
    they use AT or not) and accessibility issues
  • Are willing to participate in several online
  • Have the ability to learn and apply accessibility
    and usability principles to state agency web
  • Are able to express themselves effectively in
  • Might be available to demonstrate the use of
    assistive technology accessing web pages, as well
    as accessibility and usability issues
  • Not every tester needs to fit all of the above
    requirements, but training participation and
    writing ability are musts. If you know a South
    Carolinian who might fit this program, please
    send contact information (email address and any
    other details).  Thanks for much for your help
    with this. It has been an exciting program and
    has the potential for a great impact in our

(No Transcript)
Promoting Our Testers
  • Learn about our Web Testers
  • Common challenges reported by Web Testers in
    accessing electronic information
  • Responses from testers and agencies to the Web
    Testers program
  • Clay Jeffcoat
  • SC School for the Deaf
  • and the Blind
  • David Able
  • University of South Carolina
  • Student

Reality checks at conferences, etc.
  • What is your disability and what is its origin?
  • What assistive technology do you use to access
    the Internet?
  • Whats been the impact of the Web on your life
    work, education, government services, etc?
  • What are the top three things you appreciate in a
    web site?
  • What are your top three pet peeves about web
  • Online Interviews of our Testers

Pilot Program Stages and Sites
  • Stage 1
  • Department of Motor Vehicles
  • Department of Disabilities and Special Needs
  • Lt. Governors Office on Aging
  • Stage 2
  • SC Department of Transportation (DOT)
  • SC Ethics Commission (SCEC)
  • University of South Carolina (USC)
  • SC Department of Revenue (DOR)
  • Stage 3
  • South Carolina State Election Commission (SCSEC)
    - Voter Registration
  • SC State Government, Division of State
    Information Technology (DSIT)
  • SC Governor's Office, Office of Executive Policy
    and Programs (OEPP) SC Commission for the Blind

Web Tester Program Stages and Sites
  • Stage 1
  • Center for Disability Resources Library TECS
  • SC Department of Employment and Workforce
  • Stage 2
  • SC State Library Talking Book Services
  • South Carolina State Government
  • Stage 3
  • DHEC Bureau of Air Quality
  • South Carolina Assistive Technology Program

Training Preliminary Materials sent to Testers
  • Web Accessibility Toolbar and the Tutorial
  • Web Developer Toolbar
  • Chrome
  • WAVE
  • WebAIM - Note their side bar on usability
    learnability, memorability, effectiveness,
    efficiency, satisfaction.
  • AccessIT - AccessIT Knowledge Base
  • WC3 How People with Disabilities Use the Web
  • Dey Alexander Consulting's People With
    Disabilities - links to show how people with
    disabilities experience the web.
  • EASI Equal Access to Software and Information -
    mailing list announcing free and fee-based
    trainings and webinars.

Tester Trainings
  • In person South Carolina
  • Commission for the Blind
  • Webinar
  • Talking Communities with SC Commission for the
  • Online PowerPoint with Resources
  • Test Pages SC Department of Agriculture
  • SC Department of Employment and Workforce
  • Task Oriented!
  • Mini Tutorials between testing stages

Working and Training Together
  • Expose Web folks to lots of AT exhibits, videos
    and real people
  • Promote South Carolinians who have done it!
  • Invite agency reps to the web tester trainings
    in person and online

When presenting to State Agencies
  • Whos affected? Everyone!!!
  • A guide to understanding and implementing Web
    Content Accessibility Guidelines 2.0 - W3C
    Working Group Oct 2010
  • How Does Accessible Web Design Benefit All Users?
    - DO-IT from U of Washington
  • More recent attention to the laws and possible

Door prizes. with advance notice .
  • Name two software products that magnify items on
    the screen.
  • Name two of the best-known screen reading
    software programs used to access the Internet.
  • If a person has deafness and blindness, how would
    he or she surf the Web using the computer?
  • If you can't use a mouse, what built-in Microsoft
    Accessibility Option is available to you?
  • Signing icons on name tags

Communicating with State Agencies
  • Pilot Program vs. Current Program
  • Regular AT Trainings
  • Listservs
  • IT Directors Meetings, Conferences
  • State Agency Contacts for Testing
  • Deciding on pages to test and tasks
  • Follow the Questionnaire and get all issues
  • Decide what content of the site would be of
    particular interest to people with disabilities

Testing Process
  • Pilot Program 7-10 pages, individually evaluated
  • Web Testers Program 5-6 pages collectively
    evaluated with 2-3 tasks
  • Input from testers and agencies

  • Goals
  • Results that are meaningful to agencies
  • Education for agencies and testers
  • Resolution of different responses by testers as
    a committee as a whole

Reports - Guidance to Testers
  • Possible alternate responses (other than yes
    and no)
  • Yes, but No, but
  • Yes and no (explain)
  • Unable to determine (tell why e.g., JAWS
    users cant see if a video is captioned)
  • Not applicable. (e.g., there is no video
    content on the page)
  • Be specific, be positive, be polite!
  • Take the opportunity to teach people about how
    your assistive technology works.

Assigned task
  • Describe your experience (positive and negative)
    in the assigned task for this web site.
  • Remember that the reader probably wont
    understand much about the assistive technology
    you use (if any). Tell how much time it took you
    to complete the task (or before you gave up).

General Questions
  • What are some things you liked about the web
    pages you tested?
  • What were your challenges in accessing the web
  • Describe, briefly, your experience, negative and
    positive, but do it in a positive way.
  • Do you have any other suggestions for improving
    the web pages you tested?

Q Site Navigation
  • Generally, were you able to navigate the site
    successfully and efficiently? Why or why not? Is
    the site designed in a way that you can remember
    the navigation and use it more effectively when
    you return to the site?
  • Look for clear, consistent, simple navigation. If
    youre a sighted tester, try to remember the
    navigation without looking at the screen.
  • Examples are important! Let the reader feel
    your experience. Make suggestions for things that
    would make the site easier for you.

Q Written Language
  • Was the information written in a way that is
    clear and understandable to the target audience?
    (Note this question is about the language and
    terminology used, not about how the page is
  • Think about the target audience their literacy
    levels, their computer skills (e.g., older users
    might not be as intuitive on the Internet).

Besides the written report..
  • In-person demonstrations to agencies
  • Attending HR people, legal people, content
    writers, web designers, CIOs
  • A picture is worth a thousand words
  • Aha moments
  • Benefits to testers who demonstrated
  • The future may hold videos of a tester accessing
    the web site

Qualitative Evaluations of the Programsome
  • Challenges agency buy-in, costs, training
    testers in several states with varied technology
    and experience
  • Acknowledging collaborating agencies
  • Impact on the agencies
  • Impact on the testers
  • State agency representative
  • commitment

Whats ahead?
  • Funding
  • Follow up with agencies to measure impact
  • More training, more testers
  • Testers on their own
  • Smaller projects, testers paid by the agency
  • Group/Collaborative Testing
  • Flexible tasks
  • Continued state agency commitment
  • Trainings state and local

Online Resources
  • Web Questionnaire Resources - SCATP
  • Web Accessibility Resources SCATP
  • SCATP Web Resources
  • Accessibility Issues - SCATP
  • SC Assistive Technology Advisory Committee
  • SC Access

Web Accessibility
  • Janet Jendron, SC Assistive Technology Program,
    Assistive Technology Advisory Committee (ATAC)
  • Janet.Jendron_at_uscmed.sc.edu
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