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DBHDS Office of Cultural


DBHDS Office of Cultural & Linguistic Competency Cecily Rodriguez Director Office of Cultural & Linguistic Competency – PowerPoint PPT presentation

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Title: DBHDS Office of Cultural

DBHDS Office of Cultural Linguistic Competency
  • Cecily Rodriguez
  • Director
  • Office of Cultural Linguistic Competency

Office of Cultural Linguistic Vision
  • The DBHDS vision for culturally competent care
  • Care that is given with understanding of and
    respect for the consumers health-related beliefs
    and cultural values and influences
  • Staff that respect health related cultural
    beliefs, interpersonal styles, and attitudes and
    behaviors of the consumers, families, and
    communities they serve
  • Leadership from administrative, management and
    clinical operations that include self assessments
    and the development of processes that result in a
    leadership and clinical workforce who are
    culturally and linguistically competent.

Office of Cultural Linguistic Competence Goals
  • GOAL-
  • Establish a system that delivers services in a
    culturally and linguistically sensitive manner to
    consumers that are receiving service in
    Virginias mental health, intellectual
    disabilities, and substance use disorder system
    which will aid and enhance the opportunities for
    recovery and person-centered practices.

Office of Cultural Linguistic Competence Goals
  • Identify critical data elements for measuring the
    systems cultural and linguistic competence.
  • Coordinate the development of an agency cultural
    competence plan and its integration into agency
    policies, systems, program requirements and
  • Provide resources and support for the
    implementation of cultural competence
    requirements of providers.
  • Establish a steering committee to serve as an
    advisory body to the Office of Cultural
    Linguistic Competency.
  • Support development of guidelines for linguistic
    standards and a "needs assessment" for linguistic
  • Identify and promote cultural competence training
    programs to enhance staff ability in providing
    culturally appropriate service.

Definitions of Cultural Linguistic Competency
  • DBHDS defines culture in the broad sense, not
    limited to race, language, and ethnicity that
    contribute to a persons sense of self in
    relation to others. These may be more specific or
    more general subgroups based on attributes (such
    as gender or sexual orientation), or shared life
    experiences (such as survival of violence and/or
    trauma, education, occupation, or homelessness).
  • Multiple memberships in these subgroups
    contribute to an individuals personal identity
    and sense of own culture. Understanding how
    these factors affect how a person seeks and uses
    behavioral health, as well as their culture
    groups historical relationship to behavioral
    health is important to providing culturally
    competent care.

Definitions of Cultural Linguistic Competency,
  • Definitions of linguistic competence vary
    considerably. Such definitions have evolved from
    diverse perspectives, interests and needs which
    are incorporated into state legislation, federal
    statutes and programs, private sector
    organizations and academic settings. The
    following definition, developed by the National
    Center for Cultural Competence, provides a
    foundation for determining linguistic competence
    in health care, mental health and other human
    service delivery systems. It encompasses a broad
    spectrum of constituency groups that could
    require language assistance or other supports
    from an organization, agency, or provider.

This information is adapted from the National
Center for Cultural Competence at
Definitions of Cultural Linguistic Competency,
  • Linguistic competence - The capacity of an
    organization and its personnel to communicate
    effectively, and convey information in a manner
    that is easily understood by diverse audiences
    including persons of limited English proficiency,
    those who have low literacy skills or are not
    literate, and individuals with disabilities.
    Linguistic competency requires organizational and
    provider capacity to respond effectively to the
    health literacy needs of populations served.

Definitions of Cultural Linguistic Competency,
  • The organization must have language policies,
    structures, practices, procedures, and dedicated
    resources to support this capacity. This may
    include, but is not limited to, the use of
  • bilingual/bicultural or multilingual/multicultural
  • cross-cultural communication approaches
  • foreign language interpretation services
    including distance technologies
  • sign language interpretation services
  • multilingual telecommunication systems TYY and
    assistive technology equipment
  • videoconferencing and telehealth technologies
  • Print materials in easy to read, low literacy,
    picture and symbol formats

Definitions of Cultural Linguistic Competency,
  • materials in alternative formats (e.g.,
    audiotape, Braille, enlarged print )
  • varied approaches to share information with
    individuals who experience cognitive
  • materials developed and tested for specific
    cultural, ethnic and linguistic groups
  • translation services including those of legally
    binding documents (e.g., consent forms,
    confidentiality and patient rights statements,
    release of information, applications and signage)
  • public awareness materials and campaigns and
  • ethnic media in languages other than English
    (e.g., television, radio, Internet, newspapers,

Office of CLC What We Do
  • Provide statewide training around cultural and
    linguistic competence planning, defining culture
    and language, working with interpreters,
    attracting and retaining a diverse workforce,
    working with diverse populations, cultural
    competence in new employee orientation, staff
    training in Spanish, adaptations to
    evidence-based practices, and more.

Office of CLC What We Do
  • Partner with stakeholders to provide regional
    training and technical assistance on
    implementation of cultural and linguistic
    competent activities and services.
  • Provide educational materials to stakeholders on
    the CLAS Standards.
  • Develop mechanisms to collect and analyze data
    related to CLC.

For toolkits, research, and tips for working with
minority communities, visit the Office of CLC
website at http//www.dbhds.virginia.gov/OHRDM-CLC
Office of CLC What We Do
  • Assist central office and facilities with
    translation needs.
  • Provide consult and information for individual
  • Provide nominations to expand the diversity of
    DBHDS boards and advisory committees
  • Support central office staff when developing new
    programs and initiatives to ensure best practices
    around working with communities of color are
  • Develop toolkits and train-the-trainer
    opportunities for capacity building in CLC.

Office of CLC What We Do
  • Support stakeholders with special projects
    related to limited English proficient consumers
    and communities.
  • Develop targeted recruitment plans for providers,
    facilities and other stakeholders.
  • Provide updated and relevant information and
    research through the Office of CLC webpage,
    SharePoint, and quarterly newsletters.

Office of CLC What We Do
  • Provide consultation for signage in multiple
  • Participate in applicant interview panels.
  • Develop and market policy statements and briefs
    related to CLC.
  • Research best practices and recommend local
    applications to those practices.
  • Build coalitions between stakeholders and provide
    linkages for people working on cultural and
    linguistic competence and access to care.

Contact Us
  • Office of Cultural Linguistic Competence
  • Virginia Department of Behavioral Health and
    Developmental Services
  • 1220 Bank Street
  • Richmond, VA 23219
  • 804.786.5872
  • cecily.rodriguez_at_dbhds.virginia.gov
  • http//www.dbhds.virginia.gov/OHRDM-CLC.htm
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