Veranderingsbestuur Change management is a systematic approach to dealing with change, both from the perspective of an organization and on the individual level. A somewhat ambiguous term, change management has at least three different aspects, - PowerPoint PPT Presentation

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Veranderingsbestuur Change management is a systematic approach to dealing with change, both from the perspective of an organization and on the individual level. A somewhat ambiguous term, change management has at least three different aspects,

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Title: Veranderingsbestuur Change management is a systematic approach to dealing with change, both from the perspective of an organization and on the individual level. A somewhat ambiguous term, change management has at least three different aspects,


1
Veranderingsbestuur Change management is a
systematic approach to dealing with change, both
from the perspective of an organization and on
the individual level. A somewhat ambiguous term,
change management has at least three different
aspects, including adapting to change,
controlling change, and effecting change. A
proactive approach to dealing with change is at
the core of all three aspects. For an
organization, change management means defining
and implementing procedures and/or technologies
to deal with changes in the business environment
and to profit from changing opportunities
2
Algemeen
  • Veranderingsbestuur toepas by IT - hoekom?
  • Baie redes
  • Belangrikste - Helmi sê ons moet
  • Doel
  • Veranderingsbestuur reageer op op kliënt se
    veranderende besigheidsvereisdes terwyl
  • Waarde maksimaliseer
  • Insidente, onderbreking en herhaling (re-work)
    verminder
  • Ook
  • Reageer op besigheid en IT versoeke wat ons
    dienste met besigheid sal vereenselwig
  • BV Raadsbesluite, wetgewing, Politiek, IT
    bestuur, Eskom, ens ad nauseam

CAB
3
Verandering - Scope
  • Quote ITIL V3
  • Addition, Modification or removal of
  • Any Service or Configuration Item or associated
    documentation
  • Including
  • Strategic, Tactical and Operational changes
  • Excluding
  • Business strategy and process
  • Anything documented as out of scope

4
Configuration Management
  • According to ITIL specifications, the four major
    tasks of configuration management are
  • Identification of configuration items to be
    included in the CMDB
  • Control of data to ensure that it can only be
    changed by authorized individuals
  • Status maintenance, which involves ensuring that
    current status of any CI is consistently recorded
    and kept updated
  • Verification, through audits and reviews of the
    data to ensure that it is accurate.
  • Glossary
  • configuration items The term configuration item
    or CI refers to the fundamental structural unit
    of a configuration management system. Examples of
    CIs include individual requirements documents,
    software, models, plans, and people.
    Configuration Management systems oversee the life
    of the CIs through a combination of process and
    tools. The objective of these systems is to avoid
    the introduction of errors related to lack of
    testing or incompatibilities with other CIs.

5
Change Advisory Board (CAB)
  • Wat is dit?
  • The change process in ITIL gives the full
    responsibility to the CAB regarding the
    assessment and evaluation of the processes that
    are submitted and are subjected for approval for
    its immediate implementation. The function of the
    CAB takes place during plenary meetings and not
    in the planning process and implementation
    itself. Its role is limited only for the
    approval, update and assessment of the process.
  • Wie is dit?
  • The board is made up of representatives from all
    the divisions in the Information Technology and
    other representatives coming from the business
    units and any parties outside the premises of the
    organization that are considered if necessary.
  • Waar /Wanneer is dit?
  • Elke Dinsdag 10h00 10h30 in IT gebou se 2de
    vloer konferensiekamer.

6
Formaat
  • Agenda
  • Addisionele punte op die agenda
  • Insidente
  • Bestaande calls
  • Nuwe calls
  • Addisioneel.
  • U of verteenwoordiger moet teenwoordig wees
  • Notule vir elke vergadering
  • U is verantwoordelik om addisionele mense te nooi
  • Web werf www.sun.ac.za/cm
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