Title: Veranderingsbestuur Change management is a systematic approach to dealing with change, both from the perspective of an organization and on the individual level. A somewhat ambiguous term, change management has at least three different aspects,
1Veranderingsbestuur Change management is a
systematic approach to dealing with change, both
from the perspective of an organization and on
the individual level. A somewhat ambiguous term,
change management has at least three different
aspects, including adapting to change,
controlling change, and effecting change. A
proactive approach to dealing with change is at
the core of all three aspects. For an
organization, change management means defining
and implementing procedures and/or technologies
to deal with changes in the business environment
and to profit from changing opportunities
2Algemeen
- Veranderingsbestuur toepas by IT - hoekom?
- Baie redes
- Belangrikste - Helmi sê ons moet
- Doel
- Veranderingsbestuur reageer op op kliënt se
veranderende besigheidsvereisdes terwyl - Waarde maksimaliseer
- Insidente, onderbreking en herhaling (re-work)
verminder - Ook
- Reageer op besigheid en IT versoeke wat ons
dienste met besigheid sal vereenselwig - BV Raadsbesluite, wetgewing, Politiek, IT
bestuur, Eskom, ens ad nauseam
CAB
3Verandering - Scope
- Quote ITIL V3
- Addition, Modification or removal of
- Any Service or Configuration Item or associated
documentation - Including
- Strategic, Tactical and Operational changes
- Excluding
- Business strategy and process
- Anything documented as out of scope
4Configuration Management
- According to ITIL specifications, the four major
tasks of configuration management are - Identification of configuration items to be
included in the CMDB - Control of data to ensure that it can only be
changed by authorized individuals - Status maintenance, which involves ensuring that
current status of any CI is consistently recorded
and kept updated - Verification, through audits and reviews of the
data to ensure that it is accurate. - Glossary
- configuration items The term configuration item
or CI refers to the fundamental structural unit
of a configuration management system. Examples of
CIs include individual requirements documents,
software, models, plans, and people.
Configuration Management systems oversee the life
of the CIs through a combination of process and
tools. The objective of these systems is to avoid
the introduction of errors related to lack of
testing or incompatibilities with other CIs.
5Change Advisory Board (CAB)
- Wat is dit?
- The change process in ITIL gives the full
responsibility to the CAB regarding the
assessment and evaluation of the processes that
are submitted and are subjected for approval for
its immediate implementation. The function of the
CAB takes place during plenary meetings and not
in the planning process and implementation
itself. Its role is limited only for the
approval, update and assessment of the process. - Wie is dit?
- The board is made up of representatives from all
the divisions in the Information Technology and
other representatives coming from the business
units and any parties outside the premises of the
organization that are considered if necessary. - Waar /Wanneer is dit?
- Elke Dinsdag 10h00 10h30 in IT gebou se 2de
vloer konferensiekamer.
6Formaat
- Agenda
- Addisionele punte op die agenda
- Insidente
- Bestaande calls
- Nuwe calls
- Addisioneel.
- U of verteenwoordiger moet teenwoordig wees
- Notule vir elke vergadering
- U is verantwoordelik om addisionele mense te nooi
- Web werf www.sun.ac.za/cm