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Kay 235: Introduction to Management

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Kay 235: Introduction to Management Lecture 11 Subject: Managing Information Technology Reading: Starling, Chapter 12 – PowerPoint PPT presentation

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Title: Kay 235: Introduction to Management


1
Kay 235 Introduction to Management
  • Lecture 11
  • Subject Managing Information Technology
  • Reading Starling, Chapter 12

2
A public managers world(s)Courtesy of Sharon
Dawes
Public policies 10 mph
Organization management 1000 mph
Technology 10,000 mph
3
20
  • Teknoloji
  • Degisim yönetimi
  • Is süreçlerinin yeniden tanimlanmasi
  • Hukuki altyapi
  • Projelerin tanitimina yönelik iletisim modeli
    gelistirilmesi (Kurum içi ve kurum disi)

80
Kaynak Altinok vd., 2009.
4
Technology is penetrating into every aspect of
our lives
5
e-Transformation
Providing government information and technologies
with the help of technology
-Globalization and international
competition -Integration with the European Union
Information Society
6
The Information Revolution
  • Data
  • Raw, unsummarized facts
  • 100.000 people died.
  • Information
  • Data that is made meaningful
  • 100.000 people died in Africa in 2010 due to
    civil wars.
  • Knowledge
  • Information that changes the receivers
    understanding
  • 100.000 civil war casualties in Africa in 2010
    could have been prevented by the help of
    international peacekeeping forces.

7
Components of an Information System
Software
People
Telecommunications
Information Systems
Data
Hardware
8
The Levels of an Organization
  • Different types of information require different
    types of systems

9
Who Forepersons, Supervisors What
Automation of routine and repetitive
activities Why Improve org. efficiency
10
Who Middle Functional Managers What
Automation of monitoring and controlling of
operational activities Why Improve org.
effectiveness
11
Who Executive level Managers What Aggregate
past org. data and future projections Why Improv
e org. strategy and planning
12
IT enables us to
  • Automate
  • use IT to do same things
  • Informate
  • use IT to learn and continuously improve
  • Strategimate
  • use IT to support organizations mission and
    strategy

13
Keys to Success (Courtesy of Jon Gant)
People
Technology
INFORMATION
Organization
Strategy
14
Types of (E-govt) Relationships
  • G2C (Government to citizens)
  • Tax payments
  • G2B (Government to businesses)
  • Government bids and tenders information and
    application
  • G2G (Government to government)
  • Information sharing among government agencies
  • C2C (Citizen to citizen)
  • Technology-mediated communication among citizens
    for a public purpose (coordinating help for the
    victims) after an earthquake.

15
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16
Types of IT Related Services
  • Transactions and applications
  • Job applications, business and professional
    licensing, and registering vehicles
  • On-line procurement
  • Electronic bid submission
  • Interactive communication and information
    dissemination

17
Economics of Information
  • Returns on computer investments
  • Hidden Costs
  • Information Overload
  • Unproductive Behavior- e.g. Spam
  • Rapid Evolution of Technology

18
Societal Level
  • Data warehousing
  • Putting all of a governments data together in a
    single place
  • Consolidating information and making it easily
    searchable added value
  • Accessability vs. Privacy
  • Criminal Justice, Megans Law

19
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20
Türkiyeden Bir Örnek Üsküdar Belediyesi
21
Türkiyeden Bir Örnek Üsküdar Belediyesi(Milliye
t, 11 Kasim 2006)
  • Üsküdar Belediyesi, Salacak Sahili ile park ve
    korularda açikta alkol alan birçok vatandasa para
    cezasi kesiyor.
  • Ceza alanlar belediyenin resmi internet sitesinde
    teshir ediliyor.
  • Uygulama yasal olmadigi gerekçesiyle elestiri
    aliyor.

22
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23
Amerikadan Bir Örnek Sanal Teshir Tarihsel
Gelisim
  • 1990larda özellikle çocuklara yönelik suçlar
    sonucunda eyaletlerde birbiri ardina yasalar
    çikti
  • Örnegin Megans Law, Zacharys Law
  • Bu süreç sonunda ABDnin iki eyalet hariç her
    eyaletinde Cinsel Suçlular Listesi (Sex
    Offender Registy) tutulmaya baslandi.

24
Tarihsel Gelisim-2
  • Bu sistemde kadin ve çocuklara yönelik tecavüz,
    siddet, kaçirma ve alikoyma, ensest ve pedofili
    ve benzeri suçlari islemis ve cezasini çekerek
    hapisten çikan suçlular yasadiklari adresi polise
    bildirmekle yükümlüdür.
  • Polis de vatandaslara bu kisilerin fiziksel
    profilini ve yasadiklari adresleri duyurmakla
    yükümlüdür.
  • Yerel yönetimler (county (ilçe) ve belediyeler bu
    bilgileri vatandaslara duyurmak amaciyla web
    sayfalarini kullanmaya basladilar.

25
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26
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27
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28
Organizational Level
  • Experimentation
  • Pilot projects, incrementalism
  • Quality and Customer Focus
  • Information Capital/ Learning Environment
  • Encourage cooperation and information sharing-
    rewards
  • Discourage groupthink
  • Use external benchmarks

29
Individual Level
  • More information is not better
  • Being selective
  • Giving Information Who, when, how?
  • Contextualize and transform

30
Main Indicators 2007-2010
Source Turkish Statistical Agency, 2010.
31
Computer Use (April-June)
Source State Planning Organization, 2010.
32
Internet Use (April-June)
Source State Planning Organization, 2010.
33
Internet Use by Age Gender
Source State Planning Organization, 2010.
34
Internet Use by Education
Source State Planning Organization, 2010.
35
Internet Use in Turkey vs. EU
Source State Planning Organization, 2010.
36
Problems with Security
Source State Planning Organization, 2010.
37
G2C E-Government Activities
Source State Planning Organization, 2010.
38
G2B E-Government Activities
Source State Planning Organization, 2010.
39
Why Do Citizens Not Use E-government?
Source State Planning Organization, 2010.
40
Why Do Businesses Not Use E-government?
Source State Planning Organization, 2010.
41
IT Related Employment in Turkey ()
Source State Planning Organization, 2010.
42
IT Market in OECD Countries
Source State Planning Organization, 2010.
43
Infrastructure for the Mobile Market
Source State Planning Organization, 2010.
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