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IT Directors Community of Practice Jan 14, 2010 San Francisco, CA Terry Bledsoe, Catawba County Government

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Title: Future Forward Thinking Author: Tbledsoe Last modified by: Lindsey Cearlock Created Date: 12/22/2009 1:09:04 PM Document presentation format – PowerPoint PPT presentation

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Title: IT Directors Community of Practice Jan 14, 2010 San Francisco, CA Terry Bledsoe, Catawba County Government


1
IT DirectorsCommunity of PracticeJan 14, 2010
San Francisco, CATerry Bledsoe, Catawba County
Government
Future
Forward Thinking
2
80
There is a force for change thats basically
invisible using old ways of seeing. Its a force
we have to let collide with and even destroy our
old ideas about how the world should be before we
can hope to make any sense at all
Age of the Unthinkable, Ramo
10
3
?
Events
Cause us to
9/11
recession
Job Losses 15.7
Oil
China
Terrorist
technology
greed
4
Constant
Change Instability
And
5
Re
thinking
Every
thing
6
How?
Do You Continue Providing Services With Revenue
Shortfalls?
Planning Building a Base Adapting
7
How?
Do You move an Entire County to a Higher Level?
Sharing Partnerships Connections Opportuniti
es
8
Yes
BUT
What is the Future Forward Thinking?
9
Strategic Planning
Vs
Future Forward Thinking
10
Mission
Objectives
Situational Analysis
Traditional Strategic Planning
Strategy Formulation
Implementation
Control
11
Sustainable
IT Excellence
  • Principle 1 Recruit, train, and retain World
    Class IT employees
  • Principle 2 Build and maintain a robust IT
    infrastructure
  • Principle 3 Field an effective Project
    Development and Portfolio management process
  • Principle 4 Ensure partnerships within the IT
    department and with the business
  • Principle 5 Develop a collaborative relationship
    with external partners

World Class IT by Peter High
12
Future Forward Thinking Starts by Asking the
QuestionWhat will the future look like?
13
?
Scanning
The World
Trends
Patterns
Drivers
Weak Signals
Factors
Whats new
14
Not trying to predict the future.Not looking
for what everyone else is doing.
Note
15
Mapping the Possibilities
  • there is no one future
  • The future is what I expect.
  • The future is better than I expect.
  • The future is worse than I expect.
  • The future is weirder than I expect.
  • there are multiple factors

16
Thinking it Through
  • How do I deal with each of the futures?
  • How do I move toward the future I want?
  • How do I minimize risks?
  • How deal with the future that I dont want?
  • Can I deal with a future that I did not envision?

17
Future Forward Thinking
  • Asking the Question
  • What will the future look like?
  • Scanning the World
  • Mapping the Possibilities
  • The future is what I expect.
  • The future is better than I expect.
  • The future is worse than I expect.
  • The future is weirder than I expect.
  • Thinking it Through
  • Scan -gt Plan -gt Adapt

18
Yes
BUT
What do you do?
19
Weak
signals
  • are seeds of change that exist today and they can
    tell about big trends in the future.
  • are something odd or strange today.

20
Trends and Weak
  • For the first time in human history, children are
    authorities on a central innovation the new
    digital media. This generation gap has its
    implications
  • Universal connectivity. What does that mean?
  • Jobs that do not require proximity.
  • Universal competition?
  • Ubiquitous, unprecedented access to information.
  • Universal collaboration?

signals
21
Trends and Weak
  • On Christmas Day, for the first time in history,
    Amazon.com sold more digital books than the old
    fashioned kind.
  • According to a Centers for Disease Control and
    Prevention study, more than one in five U.S.
    homes (22.7) had cellphones - and no landlines -
    during the first half of 2009, up from 10.5
    during the same period in 2006.
  • On Tuesday, Panasonic and LG Electronics, two of
    the top television makers, are to announce that
    they are integrating the free online calling
    service Skype into their Internet-connected
    high-definition televisions . Universal
    connectivity. What does that mean?
  • Augmented Reality and its role in Public Safety

signals
22
Questions
signals
  • What was it like when we couldnt get an answer
    in 5 minutes or less?
  • Could you manage your staff in 140 characters or
    less?
  • Could a Tweet overthrow a dictator?
  • How did Social Media affect the elections?
  • What is Apple really up to?

23
Regular Basis - Practice
  • Scan the world
  • Internet
  • Twitter
  • Social Networks
  • Blogs
  • Magazines and Other Types of Media
  • Scan Internally
  • Information Shared Multiple Ways (Transparency)
  • Collaboration with Collective
  • Creativity Encouraged/ Expected (Creative
    Destruction)
  • Change Your View Look in as Opposed to Out
  • Customer Service vs Customer Experience
  • How Can We Improve Services?

signals
24
Make Connections
  • Step 1 DefiningDefine the problem youre
    trying to solve.Step 2 BorrowingBorrow ideas
    from places with a similar problem.Step
    3 CombiningConnect and combine these borrowed
    ideas.Step 4 IncubatingAllow combinations to
    incubate into a solution.Step 5 JudgingIdentify
    the strength and weakness of the solution.Step
    6 EnhancingEliminate weak points while
    enhancing strong ones.

Borrowing Brilliance by David Kord Murray
25
Creativity is just connecting things ..
Steve Jobs
26
Something I Need
Contact Vendor
How Much?
How Long?
Wait, wait, wait
Resembles what I Need
27
Siloed
28
Issue Public Officials are being called by the
press seconds after a call is dispatched.
Issue Paging process too slow. Press gets to
officials before pages.
Solution Page simultaneous with dispatch.
Issue Telecommunicators need to focus on
incident.
Real Problem
Solution Page by incident type
Solution Vendor is working on solution, will be
ready in 9 to 16 months, with next release.
29
Traditional Thinking
Issue Public Officials are being called by the
press seconds after a call is dispatched.
Issue Paging process too slow. Press gets to
officials before pages.
Solution Page simultaneous with dispatch.
Issue Telecommunicators need to focus on
incident.
Solution Page by incident type
Solution Vendor is working on solution, will be
ready in 9 to 16 months, with next release.
Real Problem
30
Wait, this does exactly what the vendor charges
for.
Trip to Surry County
  • Page on incident
  • Keep officials notified
  • Use current technology
  • Reduce workload
  • No additional costs

Can we key off of incident and send a page?
Do you know you can see it with a Blackberry?
No problem, display locally.
Great! Can we adjust to small screen?
Could we get the code and adapt?
31
(No Transcript)
32
Creativity is just connecting things ..
Steve Jobs
33
Future
Forward Thinking
34
Closing
If every IT organization does not come out of
this recession changed, they have missed an
opportunity. Look for opportunity in everything
you do.
Thoughts
35
IT DirectorsCommunity of PracticeJan 14, 2010
San Francisco, CATerry Bledsoe, Catawba County
Government
Future
Forward Thinking
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