Title: Multimedia
1Multimedia
2Contents
- E-mail, MM-Mail and Internet Fax
- Voice Response Systems
- Computer Messaging Services
- A/V Streaming
- Video On Demand (VOD)
- Video/Multimedia Conferencing
- Virtual Reality (VR)
3Had enough of S-mail?!
4Multimedia Mail Scenario
Unix Based System
Local Network PC
Commercial E-Mail Cloud Service
Protocol Conversion
Mac
E-Mail to Voice
Wide Area Networks
Remote Mainframe
Phone Booth
5E-mail Killer Application?!
6Multimedia Mail ?
7Multimedia Mail Challenges
- Incorporate Generators/Viewers
- Massive Storage Space
- Different Standards Interoperability
- different media formats
- different platforms
- different protocols
8MIME Overview
- MIME (Multipurpose Internet Mail Extension)
- Unlimited Text Line Length or Overall Length
- Character Sets other than ASCII
- Binary or Application Specific Files
- Multiple Objects in a Single Message
- Images, Audio, Video Attachments
9MIME Types
- Need to identify the type of media data in a
data stream in a platform-independent way. - Originally designed to allow inclusion of data
other than text in email, adopted by HTTP. - Content-type type/subtype.
- Types include text, image, audio, video,
application, subtypes define specific formats. - e.g. text/html, image/gif
10Example MIME Types
- Text
- example subtypes plain, html
- Image
- example subtypes jpeg, gif
- Audio
- example subtypes basic (8-bit mu-law encoded),
32kadpcm (32 kbps coding)
- Video
- example subtypes mpeg, quicktime
- Application
- other data that must be processed by reader
before viewable - example subtypes msword, octet-stream
11 Six top-level MIME types and
some common subtypes
12Mail message format
- step protocol for exchanging email messages
- RFC 822 standard for text message format
- header lines, e.g.,
- To
- From
- Subject
- different from SMTP commands!
- body
- the message, ASCII characters only
- line containing only .
header
blank line
body
.
13Message format multimedia extensions
- MIME multimedia mail extensions, RFC 2045, 2056
- Additional lines in message header declare MIME
content type.
MIME version
method used to encode data
multimedia data type, subtype, parameter
declaration
encoded data
14Mail Types
- Compound Mail
- Includes text, graphics and/or images
- All attachments are printable
- Multimedia Mail
- Explicit Inclusion all media included
- Implicit Inclusion only links to media
15Internet Desktop Fax Service
NSP
MessagingServer
Telephony Server PSTN Gateway
REGION A
ManagementServer
Point to point
Broadcast
INTERNET
REGION B
REGION C
16 Example Desktop Fax Service
Netcentric User Interfaces
Web Browser
PC Client
Send
Status
17Why use Voice Response Systems?
18Voice Response Systems
Demo Kolnoaphone.wav
ICA-VRS
Integrated Computer-Assisted Voice Response System
19Model of Voice Response System
Office
Voice Response Hardware
Users
data
Central computer
Phone
System computer
reports
Fax
Management
20Voice Response System Hardware
- A/D D/A Conversion
- Audio Compression
- Multi-line Phone Interfaces
- Tones Recognition
- Fax Interface
- Voice Recognition
21 Enabled Solution Intelligent Answering
Application Host
Hello
Calling Number Called Number
Telephone System
- Improved Productivity
- Reduced Cost
- Enhanced Service
- Enhanced Workflow
Sales Service Marketing
22 Enabled Solution Computer Assisted Dialing
Office
Application Host
Telephone System
- Efficient Call Processing
- Improved Productivity
- Increased Revenue
Customer Service Marketing Collections
Home
23Computer Messaging Services
Voice Recognition
41, 42
Follow Me
Screening
Voice Mail
sms
unified Messaging
Fixed - Mobile Integration
Personal Assistance Services
Single Number Service
Information
conference Calls
Pre-Paid
24Messaging and e-Learning
25Personal Assistance Services
- Single Number Service (SNS)
- Single computerized address book
- Single message box (email, voice message, fax,
beeper) - Voice Activated Dialing (VAD)
26Single Access to all Services
27Messaging Models
- Integrated Messaging
- Unified Messaging
28Integrated Messaging
Telephone System
E-Mail System
Storage
Storage
- All messages are copied to the E-Mail system and
vice versa. - Gives instant access from either the PC or the
phone. - Increase network traffic between the two systems.
29Unified Messaging
Telephone System
E-Mail System
Retrieve
Store
- All the messages reside in the same place.
- Simplifies system and data management.
- Phone access may be slower.
Storage
30 Unified Messaging Characteristics
- Unified Mailbox for
- Voice
- Fax
- E-mail
- Translators
- E-mail to Speech
- Fax to E-mail
- etc.
- Address Book
- unique for all types
- immediate forward of messages
- Web based
- easy to use
- activate from any PC
- E-mail notification
31Example of usingweb-browserfor voice messages
32Summary Unified vs. Integrated Messaging
33Additional Messaging Applications
- Instant Messaging Presence (IMP)
- IM ICQ, AOL Instant Messenger, Yahoo Messenger,
MSN Messenger - P SIP/SIMPLE, Jabber/XMPP
- Wireless/Mobile Internet
- WAP1 (Wireless Application Protocol) WML
(Wireless Markup Language) - WAP2 XHTML
- SMS (Short Messaging Services) MMS (Multimedia
Messaging Services) - Interactive TV
- Digital TV
- Internet TV
34Mobile IMP
35Mobile Searching in Google
36Car MM Display
37MyFord Touch Navigation (1)
38MyFord Touch Navigation (2)