Knowledge Sharing: a presentation and discussion

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Knowledge Sharing a presentation and discussion
Lucie Lamoureux and Allison Hewlitt
KM4D Associates
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Nature of Knowledge

• Quite literally, what people know
• Knowledge is experience, insights, skills,
  concepts, feelings, ideas, ways of thinking or
  working
• Highly contextual
• Intangible, difficult to measure

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Tacit vs. Explicit Knowledge

• Only a small portion of what we know is
  codifiable or explicit
• The vast majority of knowledge is tacit or
  uncodifiable

Iceberg Metaphor taken from SigmaConnect
http//www.sigmaconnect.com
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Example of a KM Cycle
Activity
Create, discover
Apply
Experience/ Lessons Learnt
Practices and Processes
Distill, validate, share, capture
Adopt, adapt, share
Knowledge Assets
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Why share knowledge?

• Opportunity to learn through interactions with
  peers
• Increases work effectiveness, e.g. through
  problem-solving
• Learning from experiences can help prevent from
  reinventing the wheel
• New ideas and solutions can lead to more
  innovations, more out-of-the box thinking

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Storytelling
After Action Review
World Café
Communities of practice
Peer Assist
Knowledge Fairs
Chat Show
Open Space meetings
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Podcasts
Blogs
Wikis
Social bookmarking
Photo sharing (e.g Flickr)?
Digital video
YouTube
Collaborative websites
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Post-Presentation Exercise

• What aspect(s) of this presentation needs
  clarification?
• Identify and write 1-3 questions on cards
  provided.

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Questions for discussion

• Concretely, what are you doing to document
  project experiences? What are you doing to
  connect people to share what they know?
• In both cases, what's working and what doesn't
  work as well?

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Strengthening Relationships and Networks

• Purpose
• Explore how networks can help build relationships
• Experiment with a network mapping process
• Identify strategies that could strengthen your
  network

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Assumptions

• Relationships are integral to knowledge sharing
• Much of what we do depends on our ability to
  connect people and help them to get to know each
  other better

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Networks building relationships

• In what ways have you seen networks help build
  your relationships?
• Share a specific example.

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Why Map Networks?

• A good starting place to improve connectivity
  (need to first know the current as is
• Helps track ties and design strategies to create
  new ones

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Mapping Exercise

• What does your network look like? What does it
  tell you?
• See handout for process notes
• Individual work

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Your Network Map

• Do you want to reorganise in any way?
• Should some people be clustered?
• Are some people too close and should be moved
  away?
• Draw the knowledge sharing flow lines using two
  colours. Use dotted lines for weaker connections.

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What do you notice?

• With whom do you have the strongest KS
  connections?
• With whom do you THINK you should have the
  strongest connections? If the are not the same as
  in (1) what might you do to strengthen them?
• Who is an important knowledge intermediary or
  connector in your network? Which have very few
  connections and what are the implications for
  your work?
• What might you do to strengthen weak connections?
  To manage where you have too many connections? If
  you are the only 'connector', who else might help
  play that role?

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Mapping Resources

• Building Smart Communities through Network
  Weaving by Valdis Krebs and June Holley
• Eva Schiffers Net-Map Toolbox (http//netmap.word
  press.com/)?
• Patti Anklams (http//www.pattianklam.com/NetWork
  .html)?

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Tool Scavenger Hunt

• Team 1 (Balanced) Ankita, Shantanu, Prakash,
• Shalini
• Team 2 (Hum Panch) Judith, Vinay, Shashi,
• Keshav, Apoorva
• Team 3 (Five Star) Pawan,Dolfie, Satish, Subrat,
• Krishna
• Team 4 (MAVJ) Mark, Abha,Vaishali, Gyanendra
• Team 5 (New kids on the blog) Shree,
• Rajesh, Sandhya, Gajendra

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Scavenger Hunt Exercise 1

• Identify a name for your team. Create a blog
  entry that introduces your team and its members.
  Include a photograph of the team in your blog
  post.
• Scream out your team name when finished!

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Scavenger Hunt Exercise 2

• What's one thing that worked really well for
  you yesterday? What one thing that could have
  been better? Enter these into the wiki (find your
  Team number on the front page).
• Scream out your team name when finished!

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Scavenger Hunt Exercise 3

• Take a photo of one of the World Café
  tablecloths/ flipcharts to Flickr. Make sure that
  you include the tag 'kmtraining09' so that it can
  be found.
• Scream out your team name when finished!

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Best practice, Case study, Lesson Learned and
Success story
Read the handout with the definitions Split
into 4 groups of about 5 participants, one for
each type of output Together, come up with the
key characteristics of this output on a
flipchart Then, list a few reasons why such an
output would be useful to generate
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Jumpstart Storytelling

• Think of an experience in which you were involved
  where you project helped bring about change. It
  should be something that really makes you proud
  to be involved in your project
• Be prepared to tell your story in 2 minutes

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Jumpstart Storytelling

• Round 1 In groups of 4, each person is invited
  to tell their story
• Once the story has been told, remember whose
  story was most meaningful to you
• Round 2 New groups of 4 same process
• Round 3 New groups of 4 same process

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Jumpstart Storytelling

• On a yellow post-it write the name of the one
  person whose story was the most meaningful
• Stand by that person
• In plenary, the top 2-3 stories will be told (and
  hopefully recorded)
• What made these stories meaningful?

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Peer Assist process

• Peer Assist event which brings together
  individuals to share their experiences, and
  knowledge on an identified challenge or problem
• Main objective to help the Peer Assistee
  identify possible approaches or new lines of
  inquiry to deal with their challenge
• BUT Peer Assists also promote shared learning and
  develop contacts among those invited

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Peer Assist process

• 3 Peer Assistees Abha (facilitator Ankita),
• Gajendra (facilitator Allison) and Subrat
• (faciliatator Shalini)
• 3 rounds first one, 35-40 min (before break)
  second one, 30 min and the last one, 25 min

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Facilitating Meetings

• Groups of 3
• Number yourselves (1, 2 and 3).
• 1 Speaker
• 2 Facilitator
• 3 Observer

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Roles Take 5 mins

• Speaker Give your ideas, opinions in response to
  the question
• Specifically, what can a facilitator do to
  support a meeting or workshop?
• Facilitator Help clarify the ideas (summarize,
  repeat what is said in your own words, ask for
  examples)
• Observer Just listen. Focus on the facilitator.
  Write down what you observe. At the end you will
  provide feedback.

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Feedback

• Observer
• You are setting an example
• Balanced list of what the facilitator did well
  and what you feel they could improve
• If you run out of feedback, the speaker can give
  feedback too
• Facilitator
• Try to listen (and not be defensive). Absorb what
  is being said.

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Round 2 New Roles

• 1 Observers
• 2 Speakers
• 3 - Facilitators

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Plenary Debrief

• Any points of discussion before going into Round
  2?

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Round 2 Take 5 mins

• Speaker Give your ideas, opinions in response to
  the question
• What skills are useful to have as a facilitator?
  How would they be developed?
• Facilitator Help clarify the ideas (summarize,
  repeat what is said in your own words, ask for
  examples)
• Observer Just listen. Write down your
  observations. Focus on the facilitator. At the
  end you will provide feedback.

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Feedback

• Observer
• Balanced list of what the facilitator did well
  and what you feel they could improve
• If you run out of feedback, the speaker can give
  feedback too
• Facilitator
• Try to listen (and not be defensive). Absorb what
  is being said

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Round 3 - New Roles

• 1 Facilitator
• 2 Observer
• 3 - Speaker

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Plenary Debrief

• Any points of discussion before going into Round
  3?

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Round 3 Take 5 mins

• Speaker Give your ideas, opinions in response to
  the question...
• What are the main challenges faced by
  facilitators? What can they do to overcome them?
• Facilitator Help clarify the ideas (summarize,
  repeat what is said in your own words, ask for
  examples)
• Observer Just listen. Write down your
  observations. Focus on the facilitator. At the
  end you will provide feedback.

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Feedback

• Observer
• Balanced list of what the facilitator did well
  and what you feel they could improve
• If you run out of feedback, the speaker can give
  feedback too
• Facilitator
• Try to listen (and not be defensive). Absorb what
  is being said

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Final Plenary Debrief

• How did you find that experience?
• What was easy? What was hard?
• What surprised you? What did you learn?

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World Café on Meetings

• Round 1 questions In your group, talk about a
  meeting or workshop that you took part in (and/or
  developed) which was FANTASTIC in terms of KS,
  learning, networking, etc.
• What happened?
• Who was involved?
• What made it so good?

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World Café on Meetings

• Round 2 questions
• What factors contributed to its success?
• What approaches/tools stood out in this meeting
  or workshop, and why?

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World Café on Meetings

• Round 3
• Think of a regular meeting or workshop (of any
  type) and come up with its IDEAL format or
  design. Please include approaches, tools, roles,
  etc.

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Organizing better meetings

• 1) What are the objectives for the meeting?
• 2) How can participants benefit from taking part?
• 3) How would you design the agenda to include
  Knowledge sharing approaches?

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What's next?

• Using a method inspires by the open space
  methodology, participants will be invited to
  explore ideas, activities, actions, etc. that you
  want to take forward
• Small group discussions on proposed ideas
• Using the template, formulate your group or
  personal action plan