Office of the Information Commissioner www.oic.qld.gov.au

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Office of the Information Commissionerwww.oic
.qld.gov.au
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Identity theft dos and donts
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Who pays the ferryman?
NAB will reimburse you 100 of any amount
fraudulently removed from your account if,
despite our defences you are the victim of fraud

• If your Westpac account is compromised as a
  result of Internet fraud we guarantee to refund
  any missing funds, providing you comply with our
  Online Banking Terms and Conditions.

We offer a 100 money back guarantee on all
fraudulent transactions if you comply with the
credit cards conditions of use.
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REPORTED SCAMS

• 2010 - 63 million
• online methods
• 2011 - 85.6 million unsolicited phone calls

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all our operators are busy at the moment
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Identity theft

• 2011-2011
• Australians lost 1.4 billion
• Average amount lost is 2000
• 1.2 million Australians were victims (1 in 15
  persons aged 15 years and older)
• 806,000 in 2007
• Credit card fraud
• Scams
• Identity theft

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the law is your friend

• Queensland Government Departments
• Queensland Government Ministers
• Local government
• Public authorities
• INFORMATION PRIVACY ACT 2009
• Commonwealth Government Departments
• Commonwealth Government Ministers
• Private health practitioners
• gt 3 million per year
• PRIVACY ACT 1988

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collection, storage, use and disclosure

• Information Privacy Principle 4 - storage and
  security of personal information
• An agency having control of a document
  containing personal information must ensure that
• (a) the document is protected against
• (i) loss and
• (ii) unauthorised access, use, modification or
• disclosure and
• (iii) any other misuse

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butyou are on your own with

• Individuals
• Small business
• Everyone outside of Australia
• The vast majority of people on the internet

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Other crime

• May 2011
• Identity theft cost 1.4 billion a year
• Burglaries cost 3.6 billion a year (10)
• Thefts from vehicles cost 1 billion (3)
• Thefts of vehicles cost 1 billion (3)

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locks and lockouts

• mailbox
• fireproof safe
• rubbish
• your wallet
• financial details
• email address, mobile phone number
• shoulder surfers
• the next public user
• phones, tablets, computers

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we need lockslots of locks
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come on in, make yourself at home

• Top 10 worst passwords

1. password 2. 123456 3.12345678 4. qwerty
5. abc123 6. monkey 7. 1234567 8. letmein 9.
trustno1 10. dragon
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move on, nothing to steal here

• Password generators
• 5qV-R2-mA5-4D-a6w
• orchidorchestrasupermonkeybanana
• Password managers

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Support

• Guidelines and Information Sheets available on
  the OIC website www.oic.qld.gov.au
• Enquiries Service
• 3234 7373 (830am-430 pm)
• enquiries_at_oic.qld.gov.au