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March 14, 2002

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Title: No Slide Title Last modified by: Roger Fry Created Date: 5/8/2001 3:56:25 PM Document presentation format: On-screen Show Company: WAN Technologies – PowerPoint PPT presentation

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Title: March 14, 2002


1
March 14, 2002
2
Why Buy WANCare Today
  • Network Management Service
  • Need for High Network Availability
  • Insurance and Security
  • Complement / Supplement IT Staff
  • Asset Management
  • Carrier SLA Management

3
How WANCare Works
Network
Routers LAN/WAN Frame Relay ATM Servers RAS Cable/
DSL
Traffic Analysis Cisco Netflow RMON2 Probes Cisco
SA Agent
Ping SNMP Polling
Intelligent Performance Alerts for the NOC
Detect brownouts and service delays End to End
management
4
WANCare Goals
Driving the evolution of our Network Management
Architecture to address the need to
Consistently deliver services Minimize unit
cost Improve service levels Improve customer
productivity Leverage expertise
5
How WANCare Accomplishes its Goals
  • Performing 7x24 monitoring for critical networks,
    business systems, and applications
  • Providing the data to enable pro-active
    performance analysis and capacity planning
  • Ensuring consistent implementation and
    management of all services
  • Providing real-time communication of events to
    clients, customer help desks, suppliers, and
    other support organizations
  • Providing clear, accessible metrics for all
    services mapped directly against service level
    agreements

6
WANCare Architecture Objectives
Scalability - our primary requirement Availability
- no single points of failure Performance -
consistent, predictable and guaranteed
performance across all components. Flexibility -
expand as service offerings evolve. Security -
across all components including the physical and
logical layers as well as the vital customer
information Unified Databases - key data elements
reside in a central system Automation and work
flow repetitive tasks as much as possible Real
Time Access all components Proactive
Notification email, page, voice mail,
performance Customer Update Capability all data
elements
7
WANCare Standard
  • Target Market
  • 2-20 sites
  • Features
  • Provides a network staff
  • Manage availability
  • Benefits
  • Handle support, carrier and maintenance issues

8
WANCare Secure Site
9
Sample trouble ticket report
10
Asset Tracking
  • WANTEC will maintain a listing of site
    information to include Site Location Information,
    Site Contact, Network Equipment, Network
    Topology, Network Addressing Scheme, Circuit
    Listing, and Carrier Contact(s)
  • WANTEC will maintain Customer specific
    Operational Procedures
  • WANTEC maintain Customer specific Escalation
    Procedures
  • All information is posted on the Customer website

11
WANCare Performance
  • Target Market
  • 20-50 sites
  • Features
  • Augment their network staff
  • Manage availability off hours
  • Performance and availability
  • Benefits
  • Handle support, carrier and maintenance issues
  • Proactive capacity planning

12
Capacity Planning
Build out capacity to support business demands
Trend line indicates that total network volume is
on the rise
Trend analysis shows Phoenix to Denver 56K Frame
Relay link to exceed Bandwidth threshold within
104 days
13
ROI
Increase return on investment by more
effectively allocating resources
14
Verify your usage
Ensure availability of critical resources

15
Service Level Agreements
Service Customer Report Site specific service
level and performance summary
Executive Report Summarize service level
performance across an enterprise
Business Unit Report Comprehensive
report on ALL components of a particular
business process or function
IT Manager Report Detailed view of enterprise
trends and service performance by business unit
and individual devices
16
Customized Reports
Custom MyHealth report created to show customer
activity and levels of resource use.
Total Bytes trend line shows dramatic increase
over 3 month report cycle. Increased system and
network capacity will most likely be required if
this trend persists.
Chart showing top 10 customers for Bits In for
yesterday
Bandwidth Utilization In or Out does not appear
to be an issue for the immediate future
17
WANCare Live
  • Target Market
  • 50 sites
  • Features
  • Complement their network staff
  • Provide LIVE availability and performance
  • Benefits
  • Handle support, carrier and maintenance issues
  • Proactive capacity planning
  • View network status LIVE

18
Live Status of the Business Topology
Single integrated view of faults and performance,
end-to-end
19
Web Interface for Fault Performance
Single console for performance alarms and hard
faults
20
Exact Fault Identification
Is performance unusual compared to normal
behavior?
Natural de-duplication
Time is Unacceptable 15 min.
Upper Threshold
Utilization
Baseline
Lower Threshold
Time
Time Window 1 hour
User Defined
Live Health learns your end-to-end personality
21
Role of the WANTEC LCM
  • Single Point of Contact for the following
  • Hardware
  • Maintenance
  • Project Management
  • Customer Satisfaction

22
WANCare Preliminary Process
  • Before Service Operation WANTEC will perform the
    following
  • Technical Review
  • Document equipment required
  • Document procurement and install process
  • Identify where to install equipment and telco
  • Document all devices and circuits
  • Create network diagrams
  • Develop Customer specific operational procedures.
  • Document a trouble ticket escalation procedure
  • Coordinate install equipment and telco

23
WANCare Continuous Monitoring
  • Continuous Monitoring
  • 7 days/week, 24 hours/day proactive monitoring
  • WANTEC will collect and retain alarm data from
    all devices designated
  • Collect SNMP traps
  • Poll each device in the network
  • Poll intervals will be set for the most efficient
    levels
  • Respond to network events 7 days/week, 24
    hours/day basis

24
WANCare Network Problem Management
  • Network Problem Management
  • Within thirty minutes of recognition of a network
    event, the WANTEC NOC will in accordance by the
    described Customer procedures
  • Create a trouble ticket report
  • Provide email and voicemail notification to
    Customer of outage
  • Appropriately conduct appropriate remote
    diagnostic tests to isolate point(s) of failure
  • Institute alternative network operations in
    accordance with procedures agreed to upon.
  • If WANTEC NOC determines that problem is Product
    related, they will make an immediate attempt to
    restore remotely
  • WANTEC NOC will use the out-of-band dial
    connection to the device for diagnostics and
    restoration.
  • If NOC determines a network problem is caused by
    maintained hardware the NOC will initiate a Field
    Engineer dispatch for repair/replacement of the
    unit.
  • If problem is determined to be circuit related,
    NOC will contact the appropriate circuit vendor
    and request service. We will work in conjunction
    with circuit vendor for testing and diagnostics.

25
WANCare Network Problem Management
  1. If problem is determined to be end-user related
    we will contact the customer central point of
    contact for repair.
  2. The NOC will escalate to appropriate technical
    and/or management chain.
  3. When notified of repair, the NOC will test for
    network management system visibility, run
    diagnostic tests to verify stability and ensure
    application is running before closing tickets.
  4. Documented procedure, the NOC will return Network
    to normal primary operating mode from any
    alternative operations, if any were invoked.
  5. The NOC will follow pre-defined procedures to
    ensure that users will be minimally affected
    during restoration process.
  6. The NOC will prepare a trouble resolution report
    that includes sequence number, site and equipment
    description, date and time closed, problem
    resolution description, and the current status.

26
Change Management
  • WANTEC will be the central repository for all
    network demographic information including site
    information, site configuration information
    (hardware configurations, software levels, etc.),
    circuit id, etc.
  • WANTEC will maintain control over changes that
    are to be made to the entire communications
    network including The Network Management
    System, Network Topology, Device Configurations,
    and software revisions.
  • WANTEC and Omnicare will jointly devise a
    methodology and structure to manage the
    implementation of changes to their sites.
  • WANTEC will establish procedures and change
    format agreeable to Omnicare for on-going change
    support, including process, change control forms,
    time guidelines, exception criteria and change
    notification.
  • Configuration change activity includes, but not
    limited to, the following changes device
    reconfiguration, protocol changes, network
    topology changes.
  • Administrative change activity includes, but is
    not limited to, the following changes device
    moves/deletions, and device reallocations.
  • WANTEC will perform 960 minor (est. 15
    minutes)per year at no charge to Omnicare. Each
    change thereafter will be chargeable at 50 per
    changeĀ 

27
WANCare Demo Site
28
WANCare Network Value
Ensure 7x24x365 availability and performance of
your business infrastructure
  • Stop problems before they occur
  • Minimize WAN costs
  • Reduce network and system downtime
  • Optimize performance with capacity planning
  • Complete asset tracking
  • Document service level agreements
  • High availability with proactive troubleshooting
  • Complete problem resolution
  • Flexible escalation processes
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