FTAA.ecom/inf/135 June 4, 2002 The US E-Government Experience

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Public FTAA.ecom/inf/135 June 4, 2002 Original
English
The US E-Government Experience
Tony Frater E-Government Portfolio Manager
Office of Management and Budget
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E-Government is a major management initiative for
the USG

• The Vision an order of magnitude improvement in
  the federal governments value to the citizen
  with service in minutes or hours, not weeks or
  months.
• The Definition the use of digital technologies
  to transform government operations in order to
  improve effectiveness, efficiency, and service
  delivery.
• The Principles
• Citizen Centered
• Results Oriented
• Market Based

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Why We Focus on E-governmentWe Live in a Web of
Information Interdependency
Intra-Governmental
Government to Business
Inter- governmental
Government to the public
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Results of Benchmarking Studies
Successful e-business organizations - are
highly coordinated across the organization and
implement enterprise strategies - streamline
operations processes before investing in new
technologies - use an enterprise architecture
(EA) to guide and transform processes and
systems
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US E-Government Hurdles

• Currently
• - about 20 of the USG IT budget is spent on
  redundant systems
• - many of the USGs 3000 IT systems do not have a
  good business case.which means they are at
  risk of failing
• - 33 million web pages across the 22,000 USG
  websites
• - 5600 transactions need to be consolidated and
  put on-line
• 1000 are internal USG transactions

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Duplication makes it hard for citizens to find
and get service
?
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Four portfolios to get the USG connected to
citizens

• Individuals building easy to find one-stop-shops
  for citizens -- creating single points of easy
  entry to access high quality government services.
• Businesses reduce burden on businesses through
  use of Internet protocols and by consolidating
  redundant reporting requirements.
• Intergovernmental make it easier for states to
  meet reporting requirements, while enabling
  better performance measurement and results.
• Internal efficiency and effectiveness reduce
  costs for government administration by using best
  practices in areas such as procurement, financial
  management, and knowledge management.

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Examples of E-Government Initiatives

• - Trade Streamlining
• make trade services offered by the USG to
  exporters more accessible
• - Business Compliance One-Stop
• online tutorials that help businesses understand
  which rules regulations apply to them
• - Mexico, Canada USG Trade project
• use new e-business standards to accelerate and
  simplify trade
• - Integrated Acquisition
• adopt private sector model for e-markets in USG
  procurements

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Success requires governance
1. The Presidents Management Scorecard 2.
Long-term commitment by Senior Management 3. All
investments need a business case 4. Strict
adherence to the Enterprise Architecture
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Questions?
The US E-Government Strategy http//www.whitehous
e.gov/omb/inforeg/egovstragegy.pdf
Tony Fraterafrater_at_omb.eop.gov