Universal Fulfillment Organizer Leads CHT to NGOSS

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Universal Fulfillment Organizer Leads CHT to
NGOSS

• Shuang-mei Wang

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Outline
1. Introduction
1. Introduction
2. What Do We Do?
3. Objectives
4. How Do We Do?
5. Business Benefits
6. QA
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Introduction
1. Introduction
1. Introduction
2. What Do We Do?
3. Objectives
4. How Do We Do?
5. Business Benefits
6. QA
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About Chunghwa Telecom

• CHT serves with the largest subscriber population
  in Taiwan over 20 million
• CHT is the most experienced and largest
  integrated telecommunication operator in Taiwan
  with annual revenue more than 6 billion USD
• CHT provides PSTN, mobile, internet services
  which cover broadband networking, satellite
  communication, intelligent network, mobile data
  and multimedia broadband
• CHT with the closest international cooperation
  circuits reaches over 200 countries
• About Chunghwa Telecom (CHT)CHT Telecom
  Laboratory innovates, creates and provides
  services to customers with CHT

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About Chunghwa Telecom

• Network Solutions NGN (Next Generation Network)
• Home Solutions FTTH (Fiber To The Home)
• Wireless Solutions 3.5G / 3.9G / 4G

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Business Challenge
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What Do We Do?
1. Introduction
1. Introduction
2. What Do We Do?
3. Objectives
4. How Do We Do?
5. Business Benefits
6. QA
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Current Provisioning View
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Fulfillment, Assurance and Billing (FAB)

• CHT (Chunghwa Telecom) would like to improve its
  fulfillment processes in all verticals
  Fulfillment, Assurance and Billing step by step

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"One Stop" Services Fulfillment for IPTV service
over FTTx

• CHT is going to implement "One Stop" Services
  Fulfillment for IPTV service over FTTx solution.

Customer Interface Management
Customer Relationship Management
Selling
Order Handling
Market Fulfillment Response
IPTV Service Over FTTx
Service Management Operations
Service Configuration Activation
Resource Management Operations
Resource Provisioning
S/P Relationship Management
S/P Management
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Objectives
1. Introduction
1. Introduction
2. What Do We Do?
3. Objectives
4. How Do We Do?
5. Business Benefits
6. QA
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Core NGOSS principles

• New generation CHT OSS systems should be based on
  the 10 key business and technical principles
• Enable an operators business transformation.
• allow simplified implementation of business
  process automation coupled with significantly
  improved business flexibility and agility
• Reduce IT costs and timescales by utilizing
  widely available, commercial-off-the-shelf (COTS)
  software components.
• Allow a clear migration path by integrating with
  and evolving from legacy systems.
• Reduce software development costs and risks by
  building on industry best practices and existing
  standards work.

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Core NGOSS principles

• Provide comprehensive, enterprise-wide
  operational solutions for fixed, mobile, cable
  and converged industry segments
• Allow corporate data to be widely shared across
  the enterprise and where appropriate with trading
  partners
• Allow operators organization to evolve without
  systems lock-in by using loosely coupled
  distributed systems

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Core NGOSS principles

• Allow business processes to be easily changed
  without software change by separating control of
  business process flow from application operation.
  
• Allow simplified systems integration (Plug
  Play) through clearly defined contract
  Interfaces between applications.
• Allow simplified systems integration by utilizing
  a common communications bus between applications.
  

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How Do We Do?
1. Introduction
1. Introduction
2. What Do We Do?
3. Objectives
4. How Do We Do?
5. Business Benefits
6. QA
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Four Key Frameworks

• We use four key frameworks to implement our NGOSS
• eTOM
• SID
• TNA
• TAF/TAM

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Implement Business Process (eTOM)

• Define and engineer/re-engineer business
  processes

Mapping (Gap Analysis)
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Implement Business Process (eTOM)

• Define systems to implement processes

eTOM Level 2/3
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Implement Common Information Model (SID)

• Define data using a common information model

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Implement Common Information Model (SID)

• SID Implement Options

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Implement integration architecture

• Define integration architecture

NGOSS Technology Neutral Architecture
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Implement integration architecture

• Architecture Requirements
• Interface Definition
• Technology-Neutral Component Model
• Separation of Business Process and Policy from
  Component Implementation
• Security-Enabled Architecture
• Policy-Enabled Architecture
• Models, Shared Information and Data
• Distribution Transparency
• Compliance and Certification

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Implement Application Framework

• Define a clear target application set

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Business Benefits
1. Introduction
1. Introduction
2. What Do We Do?
3. Objectives
4. How Do We Do?
5. Business Benefits
6. QA
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Business Benefits of Using NGOSS

• Having a well-defined long-term direction for
  business processes and OSS implementation reduces
  investment risk.
• NGOSS delivers measurable improvements in
  development and software integration
  environments.
• Integration of software with standard interfaces
  is significantly faster, reducing cost of
  bringing a new software system into an existing
  environment.

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Business Benefits of Using NGOSS

• Integrating using NGOSS interfaces becomes a
  repeatable process, saving time and money on each
  project and improving success rates
• Definition of Use Cases and requirements becomes
  easier across service providers/supplier and
  supplier/supplier partnership relationships when
  the common language provided the various NGOSS
  frameworks are used.
• Automation enables lower operational expenditure.
  

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Business Benefits of Using NGOSS

• When automated systems are in place, making
  changes in a well designed, well-understood
  environment is straightforward.
• Reacting to a need to change a service offering,
  a billing option or a quality of service
  requirement becomes an easy to follow process
  rather than significant changes that require
  lengthy testing.

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QA
1. Introduction
1. Introduction
2. What Do We Do?
3. Objectives
4. How Do We Do?
5. Business Benefits
6. QA