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Discovery Interviews

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Title: PowerPoint Presentation Subject: Discovery Interviews Author: IMG Last modified by: Ian Michael Govier Created Date: 1/1/1601 12:00:00 AM Document presentation ... – PowerPoint PPT presentation

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Title: Discovery Interviews


1
Welcome / Croeso
2
Discovery Interviews
Learning from patient and carer experiences
Facilitators
Jane Price Ian Govier
3
OPPORTUNITYNOWHERE
4
Whats in my suitcase?
Getting to know each other and what do
we want to achieve today?
5
Asking patients what they think about
the care and treatment they have
received is an important step towards improving
care for patients in
hospitals and other health services.

Professor Sir Ian Kennedy, Chair, Healthcare
Commission, 2004
6
We have made significant progress in recent
years, but we all know that we need to do
more.
We all need to work better together and
improve our services
more quickly.
This change process will need close engagement
with patients, service
users, staff and the wider general public to
achieve the transformation that is required.
7
Listening to Patients A common criticism of the
NHS is that it sometimes fails to reflect or
respond to the views and experience of patients
and public when planning and delivering NHS
services.
The importance of the patients voice is
recognised as being
centrally important
in the drive for service
improvement.
8
Discovery Interview Partners
Cardiff and Vale NHS Trust
Ymddiriedolaeth GIG Caerdydd ar Fro
9
Ians Story
  • Listen to Jane asking Ian about his experiences
    as a patient.
  • After you hear it go for coffee check your
    group allocation for the next session.

10
Coffee Time
11
(Gray et al, 2005)
12
Small Group Work
  • Raffle (if your name comes out you are it!
    scribe or feedback person)
  • Discuss
  • What did you notice about the story?
  • What did you notice about the interview?

13
Discovery Interviews
Setting up the
Discovery Interview process
14
Before you can begin
  • Trust commitment
  • Ethical approval
  • Identifying participants
  • Making contact

15
Method Step One
  • Lead Clinician Principle Investigator identify
    potential participants
  • Potential patients/carers invited
    to participate
  • Principle Investigator links patient Discovery
    Interviewer
  • Interview recorded
  • Interview transcribed anonymised

16
The next stage
  • Uncovering the treasure
  • Making Plans
  • Making a difference

17
What are the benefits
of undertaking
Discovery Interviews?
18
Setting up the process
  • Connecting with Trust priorities
  • Local management arrangements
  • Gaining commitment
  • Involving patients and carers
  • Choosing a patient group
  • Choosing and training interviewers
  • Planning timescales
  • Gaining ethical approval

19
Method Step Two
  • Report collated
  • Steering Group called
  • Report reviewed/areas for action
    identified

20
Method Step Three
  • Identified leads disseminate for discussion
  • Recommendations
  • Action Plan
  • Evaluation outcome
  • Report back to Discovery Interview Facilitator

21
Lunch Time
22
Discovery Interviews
Learning from patient and carer experiences
Welcome back!
23
Post Lunch Energiser!
24
None of us is as smart as
all of us!
25
Discovery Interview Quiz
  • You decide pairs or singletons
  • Attempt every question
  • Dont worry!

26
To identify realistic and manageable ways for
clinical teams to learn directly from their
patients and carers about their needs so that
they can be met better.
Aim of the Discovery
Interview
27
The Discovery Interview process
is used by teams to improve the
way that they meet the
needs of
their patients and carers. . .
The Essence of the
Discovery Process
  • . . .through listening to their storiesabout the
    impact of their illness orcondition on their
    everyday lives, andlinking what they learn with
    their ownprofessional knowledge and experience.

28
Listening to a patient
29
Small Group Work
  • New Scribe Feedback person!
  • Identify strands/themes
  • Identify what can/needs change
  • Who is responsible for making change happen ?
  • How can you influence change ?

30
A Real Story
  • Please listen carefully
  • No distractions

31
Coffee Time
32
Listening to each other
33
When people who are not used to speaking are
heard by people who are not used to
listening, then real change occurs.
34
Stuff Happens
  • Group discussion
  • Questions, fears concerns

35
Final Thoughts
36
(No Transcript)
37
The Trim Tab effect
38
HMS NHS Wales
Trim Tab
39
Be a TRIM TABBER!
40
The world is moved along, not only
by the mighty shoves of its heroes,
but also by the aggregate of tiny
pushes of each honest worker.
Helen Keller
41
Thank You
Discovery Interviews
Learning from patient and carer experiences
  • Diolch

Facilitators
Jane Price Ian Govier
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