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IT Applications Theory Slideshows

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IT Applications Theory Slideshows Online community & their tools By Mark Kelly mark_at_vceit.com Vceit.com People who work together or socialise because they share an ... – PowerPoint PPT presentation

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Title: IT Applications Theory Slideshows


1
IT Applications Theory Slideshows
Online community their tools
  • By Mark Kelly
  • mark_at_vceit.com
  • Vceit.com

2
What is an Online community?
  • People who work together or socialise because
    they share an interest.
  • They use ICT tools to assist with
  • collaboration
  • knowledge sharing
  • collective identity

Information and Communication Technologies
3
Community Types
  • Social
  • Work-based
  • Project/interest-based
  • Open anyone can access material on the site
  • Closed registration or membership is required
    to enter the site
  • (Most sites have some open content and some
    closed content)

4
Online Community Characteristics
  • Shared interest
  • Desire to share information, ideas on that
    interest
  • Cooperative
  • Members may be widely-separated geographically
  • Can be broad cultural differences between members

5
Characteristics
  • Members often speak different languages, and come
    from different cultures
  • May lead to misunderstandings or difficulties
    with understanding accents or local slang

Translation is not always easy or accurate
6
Needs of online communities
  • Security to keep out vandals, enemies
  • Public access to spread their interests
  • Privacy - e.g. using avatars, nicknames
  • Sharing information resources
  • Ego a way to earn recognition for skill
  • Socialising
  • A way to be heard
  • Making community decisions
  • Participating in projects

7
These needs affect their sites
  • Some sites are heavily secured, closed sites
  • Some are open to all visitors
  • More or fewer info sharing tools (e.g. Wikis,
    forums) depending on what their aims are.

8
Common online tools
  • Tool categories
  • Synchronous (in real time, e.g. live chat, phone
    call, videoconference)
  • Asynchronous (not in real time, e.g. email, web
    forum)

9
Synchronous good!
  • Immediate, good for emergencies
  • Issues sorted quickly

10
Synchronous bad!
  • Has to be attended to immediately. Disrupts other
    tasks.
  • Hard to coordinate a good time for both parties
    to talk (especially if in different time zones)
  • Instant responses or decisions may be required
    it can result in poorly-thought out or
    badly-worded or impulsive and regrettable
    comments.

11
Asynchronous good!
  • Can spend time contemplating a response and
    carefully crafting a reply.
  • Can collect and deal with a message when it's
    convenient for you.

12
Asynchronous bad
  • May be a considerable time lag between sending a
    message and getting a reply.
  • Unable to do quick follow-up questions as you can
    with real-time communications.
  • Discussions may take a lot of slow back-and-forth
    correspondence
  • Lacks a human touch not good for team
    solidarity or seeing colleagues as real people.

13
Common Tools
email mailing lists
web forums Social networking
Live chat instant messaging
web sites blogs
networked databases shared calendars
project management tools Wikis
Content-management systems What do these do?
14
The right tool
  • No one tool is perfect for everything- need a
    selection.
  • Synchronous tools need people to be available at
    the same time, regardless of time zone
  • Visual tools allow extra non-verbal information
    e.g. facial expressions, body language
  • Email allows attachments and time to reflect and
    compose a thoughtful reply, but lacks subtle
    non-verbal cues

15
Security
  • Encrypted documents
  • SSL (secure websites)
  • Virtual Private Networks (VPN - secure internet
    channels)
  • Virus / malware / trojan / spam filters

16
Online communities may need
  • 1. Shared Access to Data / Files
  • A secure place for storing data, documents,
    discussion threads etc so members can access the
    shared data, and add to it or edit it.
  • Different privileges for different members,
    depending on their status or data needs.

17
  • Building Social Engagement
  • Blogs and Instant Messaging Systems display the
    real-time presence of others
  • Enable real time discussions
  • Help build community solidarity via spontaneous
    face-to-face teamwork.

18
IT APPLICATIONS SLIDESHOWS
  • By Mark Kelly
  • mark_at_vceit.com
  • vceit.com

These slideshows may be freely used, modified or
distributed by teachers and students anywhere on
the planet (but not elsewhere). They may NOT be
sold. They must NOT be redistributed if you
modify them.
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