Title: Salesmanship is Not A Dirty Word
1A Corporate Sales Guide
Presented by Jennifer L. Pricci 646.246.5176 jen
nifer.pricci_at_comcast.net
Salesmanship is Not A Dirty Word
Customer Focused Selling
May 5, 2006
2Targets
- Existing Clients
- Extensions/References from existing businesses
- Vertical markets by category
- Previous clients (w/same or new company)
- Proprietary business opportunities
- Opportunistic low-hanging fruit
Jennifer L. Pricci 25 Ocean Boulevard
Atlantic Highlands NJ 07716 646.246.5176
jennifer.pricci_at_comcast.net
3Relationship Assessment
- The lower a client falls on the Partnership
Pyramid, the greater your costs and smaller your
profits, the longer your sales cycle, and the
greater your exposure to the client churn and
competitive erosion and market share.
Business Value
Collaboration
Jennifer L. Pricci 25 Ocean Boulevard
Atlantic Highlands NJ 07716 646.246.5176
jennifer.pricci_at_comcast.net
4Relationship Stages Matrix
Basis of Relationship Relationship Value Involvement Level Typical Sales Behavior
STRATEGIC PARTNER Share Investment risks rewards via mutual commitments Aligned philosophy, goals and strategy Maximum long-term impact on costs and ROI Joint leadership teams across multiple functions INTERDEPENDENT WITH CLIENT
TRUSTED ADVISOR Jointly explore emerging needs and opportunities via breakthrough strategies Strategic impact on current and future opportunities / needs Positive impact on organizational costs and ROI Account teams across multiple functions CONSULTATIVE WITH CLIENT
PROBLEM SOLVER Develop solutions I response to client problems based on dialogue Customized total solutions for specific client needs Positive impact on departmental costs and ROI Sales teams coordinating with multiple functions PROACTIVE WITH CLIENT
CREDIBLE SOURCE Consistently meet client expectations based on shared information Deliver more customized products / services Some positive impact on total costs Sales teams coordinating within group or department RESPONSIVE TO CLIENT
VENDOR Fulfill needs as requested and determined by client via RFPs and bidding process Lowest price Availability Minimum customization Little value-added differentiation One-way sales communication through department or group buying structure REACTIVE TO CLIENT
Goal
Jennifer L. Pricci 25 Ocean Boulevard
Atlantic Highlands NJ 07716 646.246.5176
jennifer.pricci_at_comcast.net
5Consider This
- It's tempting, but foolish to give up too soon on
a long-term effort like marketing or getting into
shape. One of my all-time favorite books, The
Path of Least Resistance by Robert Fritz, offers
these observations about why it helps to be
taking some action, even one that appears to be
yielding few results - "A river bed is structured in such a way that the
water flows along a path of least resistance. As
more water is added, the flow gains momentum, and
the general force of all the water moving through
that structure increases. - "Every action you take, whether it is directly
successful or not, adds additional energy to your
path. Because of this, everything you do works
toward creating eventual success, including those
things which are not immediately successful.
Over a period of time, creating the results you
want gets easier and easier." - Marketing momentum does not usually gather
force in a week or even a month. For someone
doing the right things with persistence, results
may take longer than seems reasonable. Once
momentum gets going, trickles swell to
floodwaters!
Jennifer L. Pricci 25 Ocean Boulevard
Atlantic Highlands NJ 07716 646.246.5176
jennifer.pricci_at_comcast.net
610 Things To-Do Today to Get Sales
- Send a handwritten note / unique premium
- Clip and send an article of interest
- Talk to a satisfied client and ask for who else
you might contact - Send a thank-you card / gift to someone who
referred you - Give your business card to someone with influence
- Send a letter to an editor of a magazine your
clients / prospects read - Add fifteen people to your mailing / calling list
- Leave a short, compelling voicemail message
- Make an appointment
- Call a client / prospect you havent talked to in
two years
Jennifer L. Pricci 25 Ocean Boulevard
Atlantic Highlands NJ 07716 646.246.5176
jennifer.pricci_at_comcast.net
7Use The Point System Everyday
- Heres an exciting exercise that will help you
approach your routine and gauge your progress. - There are four steps that are part of every sale
- Getting a lead, a referral, or an introduction
to a decision maker - Getting an appointment with the decision maker
- Completing an appointment with the decision
maker - Getting a commitment to a close (a purchase)
or to an action that directly leads to a close
(proposal / estimate) - Assign one point to Step 1, two points to Step 2,
three points to Step 3 and four points to Step 4. - Work toward twenty points a week in any
combination of steps four referrals, one
referral and one face-to-face meeting, one
commitment, and so on. You can shoot for more
points if doable. - At the top of your daily to do list put Get 4
Points. The key is to use the point system
daily. Dont wait until Friday and try to get
twenty points. - If you tally four points per day, you will never
run out of prospects, your pipeline will always
be full, and you will always succeed at this you
will be a RAINMAKER.
Jennifer L. Pricci 25 Ocean Boulevard
Atlantic Highlands NJ 07716 646.246.5176
jennifer.pricci_at_comcast.net
8The Case for Pre-Call Planning Qualify Your
Prospect and Demonstrate Your Value
- To compete and succeed in sales today, you need
and prospects expect you to have all the solid
pre-call planning information you can muster.
Pre-call planning enables you to qualify sales
leads, target prospects, and sell to them
effectively. - 63.4 of sales leaders agree that their teams
do not qualify leads as well as they should - 55.9 of sales leaders agree that their sales
team wastes time pursuing poor sales leads and
opportunities - Good pre-call planning is essential to qualifying
leads and, ultimately, closing more sales! - Consider the following business benefits
- The higher the quality of research before the
call, the higher your close rate - good research increases your chances of closing
the sale and beating the competition to the close - The less time you need to spend getting
pre-call information, the shorter your sales
cycle and the lower your sales call costs
Source Miller Heiman Effectiveness Study, 2004
Jennifer L. Pricci 25 Ocean Boulevard
Atlantic Highlands NJ 07716 646.246.5176
jennifer.pricci_at_comcast.net
9Three Steps for Pre-Call Planning Success
- To make the most of time spent doing pre-call
research, follow three simple steps that will
keep your efforts efficient and focused. After
all, one of the main purposes of good pre-call
planning is to save time. If you end up spending
just as much time aimlessly looking for
information as you would cold-calling companies
to set up appointments, you defeat your own
purpose to a great extent. - Consider the following to spend less time and
spend it wisely - 1. Find the best sources.
- Be aware of all the sources available to you
industry associations, company Web sites, news
outlets, online business information resources
and then make an informed decision about which
ones can do the most for you in the least amount
of time. - 2. Find out what you want to find out.
- Know what youre looking for before you start
looking for it. Use your pre-call planning
checklist! - 3. Find ways to find information faster.
- Once youve identified what you need to know
about your prospect, learn how to mine your
sources of information quickly and efficiently.
When you use online business information
resources, take full - advantage of any online tools that are available
to you, such as listbuilding and downloading
capabilities. Also think about how you can use
technology to make your search even more
efficient. -
Jennifer L. Pricci 25 Ocean Boulevard
Atlantic Highlands NJ 07716 646.246.5176
jennifer.pricci_at_comcast.net
10Pre-Call Planning Checklist
- A pre-call planning checklist is like a
pre-flight checklist for a pilot. The great
pilots never miss a single check point before
taking off or landing. If a pilot misses
something, that pilot might be missing. If a
salesperson misses something, that piece of
business may be missed. - A pre-call planning checklist should include
- Written sales call objective
- Investigative questions to ask
- Something to show visuals
- Anticipated customer concerns and objections
- Points of difference vis-a-vis competitors
- Meaningful benefits to the customer
(translation of attributes to values) - Strategy to handle customer concerns and
eliminate objections - Closing strategy
- Expected surprises
- And plan to be flexible in your call or
presentation.
Jennifer L. Pricci 25 Ocean Boulevard
Atlantic Highlands NJ 07716 646.246.5176
jennifer.pricci_at_comcast.net
11Pre-Call Planning Resources
- What you can get from different sources, how
quickly you can get it, and how useful it will be
to you
Technology for Efficient Pre-Call Planning Technology for Efficient Pre-Call Planning
Online business information resources Comprehensive, flexible output and current information always available online
Mobile devices (PDAs, cell phones, notebook PCs) Anytime-anywhere flexibility to download key information and receive e-mail alerts with quotes, press releases, and other information
CRM integration Custom data feeds can power your in-house sales platform
Jennifer L. Pricci 25 Ocean Boulevard
Atlantic Highlands NJ 07716 646.246.5176
jennifer.pricci_at_comcast.net
12Pre-Call Planning ResourcesThe Needle in a
Haystack
- Regardless of the information source, the purpose
of pre-call sales planning is not to burden a rep
with an endless stream of reports, anecdotes, and
news stories about a company, but to quickly
pinpoint - key data that can help make a sale.
- To that end, its important to look for the
following - People
- Structure of employees including number and
turnover - Names of key decision makers with access to more
detailed information - Relationships of key decision makers to other
companies or industries - Company
- Financials, including sales, demographics and
fluctuations in sales/revenue - Competitor information with ready comparison to
prospect information - News about recent product or operational
developments, hires, acquisitions - Information about subsidiaries, branches and
other business relationships - Stock information including information about
IPOs - Industry
- Companys rank within the industry
- Industry growth or decline in recent years
Jennifer L. Pricci 25 Ocean Boulevard
Atlantic Highlands NJ 07716 646.246.5176
jennifer.pricci_at_comcast.net
13Pre-Call Planning In ActionScenarios for Success
Problem Action Result
Lagging sales Retraining Use online research tools tobuild customized downloadable lead lists Quicker lead generation and first-time visits More informed client visits
Long sales cycle Hit more clients in less time Use online research tools to build customized downloadable lead lists Reduction in sales cycle
Lost sales to competition More thorough research with online resource Increases in lead generation and client lists Overall sales increase
Jennifer L. Pricci 25 Ocean Boulevard
Atlantic Highlands NJ 07716 646.246.5176
jennifer.pricci_at_comcast.net
14Customer-Focused SellingSelling from Their World
- The real act of discovery consists not in
finding new lands but in seeing with new eyes. - - Marcel Proust
- Sell Solutions, Not Services!
- Customer-Focused Selling is not just an
adaptation of existing selling techniques to
focus more on the customer. Instead, it's a whole
new approach that can barely even be called
"selling - Take any sales techniques you have used in the
past, and instead of adapting them, throw them
out! - Don't even think of this approach as "selling the
customer" - Think of it instead in terms of
helping customers to find solutions that will
help them achieve their objectives - Leave your objectives, your sales goals, and your
quotas at the door. Instead, adopt the mindset
that you are there as an "inside" consultant to
help your prospect with the tools (the products
or services) that you have available - Focus On The Customer's Needs!
- Customer-Focused Selling means NOT focusing on
your great products or wonderful services! It
means, instead, focusing on the customer's needs - If you want to sell the best way possible, you
are going to have to wait to start presenting
your products or servicesInstead, you need to
shine the spotlight on the customer! - First, you need to find out what the customer
wants, what the customer cares about, and what
objectives the customer is trying to achieve
Jennifer L. Pricci 25 Ocean Boulevard
Atlantic Highlands NJ 07716 646.246.5176
jennifer.pricci_at_comcast.net
15Customer-Focused SellingSelling from Their World
- Every Customer Is Different
- Customer-Focused Selling means helping your
customer find added value - You need to be totally focused and immersed in
helping your customer. You need to be focusing on
how you can deliver as much benefit as possible
toward the customer's objectives - Learn how to explore and address buyers who have
many different concerns - Today more than ever, each customer has very
unique concerns, and you can't sell until you
find out what those concerns are! - Have A Dialogue, Not A Presentation!
- Keep your sales presentation customized to the
one customer you are with - Think twice before you make a generic
presentation - Customers don't want to hear about how great your
company is or how wonderful your products are.
They want to have their concerns answered - Today, customers are overflowing with
information, and they are tired of slick,
high-tech presentations - What you can offer is a presentation that
addresses their concerns and issues--and ONLY
their concerns and issues - Better yet, think of your "presentation" as a
two-way dialogue in which both you and the
customer explore the customer's needs first, and
then determine how your products or services may
be able to meet those needs
Jennifer L. Pricci 25 Ocean Boulevard
Atlantic Highlands NJ 07716 646.246.5176
jennifer.pricci_at_comcast.net
16Customer-Focused SellingThe Process
1. Open Build Trust Credibility
Set Verbal Agenda
Set Action Plans
2. Investigate Question Listen
5. Position Build Long-Term Relationship
Adapt to social styles Leverage the 3 Vs Words
7 Voice 38 Body 55
Plan clear objectives Do implement the
plan Check evaluate results Act make changes
based on findings
Use Investigative Questions Describe, share,
tell, explain Listen Build Content
Verbal Summary
Clarify Next Steps
3. Present Articulate Value
4. Confirm Gain Agreement
Ask for Decision
Describe the Value State the company attribute
as proof Link your solution to the client
objective
Objection Handling Process Listen, Empathize,
Ask Questions, Summarize Confirm
Jennifer L. Pricci 25 Ocean Boulevard
Atlantic Highlands NJ 07716 646.246.5176
jennifer.pricci_at_comcast.net
17Customer-Focused SellingAdapting to Different
Styles
Task Oriented
Analyzer Thinker
Controller Bottom-Liner
Slow Paced
Fast Paced
Cooperator Relationships
Expresser Conceptual
People Oriented
Jennifer L. Pricci 25 Ocean Boulevard
Atlantic Highlands NJ 07716 646.246.5176
jennifer.pricci_at_comcast.net
18Customer-Focused SellingAdapting to Different
Styles
Task Oriented
Analyzer They want Accuracy Save them Face Be
Precise Support their Facts Give them
Proof Specialty in Technique Dont let them Avoid
Controller They want Results Save them Time Be
Efficient Support their Conclusions Give them
Options Specialty in Control They will Boss You
Around
Slow Paced
Fast Paced
Cooperator They want Attention Save their
Relationships Be Agreeable Support their
Dreams Give them Guarantees Specialty in
Cooperation They Tend to Give-inc
Expresser They want Applause Save them Effort Be
Interested Support their Ideas Give them
Testimonials Specialty in Socializing Dont let
them Attack
People Oriented
Jennifer L. Pricci 25 Ocean Boulevard
Atlantic Highlands NJ 07716 646.246.5176
jennifer.pricci_at_comcast.net
19Customer-Focused SellingInvestigative Questions
- Top Ten Questions for New Business
- Tell me your criteria for success
- Share your go-to-market strategy
- Tell me about the competitive landscape
- Explain what youve been doing
- Explore your future brand plans
- Describe your experience in entertainment
marketing - Tell me about other agencies you work with
- Give me an idea of who else is involved
- Tell me how we can win the business
- Share your budget requirements
- Top Ten Questions for Existing Accounts
- Explain whats changed recently
- Share with me how else we can help
- Tell me what we could do differently
- Give me some sense of the long-term view
- Tell me how were doing
- Describe your newest innovations
- Share with me others to talk to
- Tell me how your colleagues reacted
- Share the marketing climate in your company
- Give me an idea of who else we could talk to
Jennifer L. Pricci 25 Ocean Boulevard
Atlantic Highlands NJ 07716 646.246.5176
jennifer.pricci_at_comcast.net
20Customer-Focused SellingSegue from the Front
Half to Back Half of the Sale Linking
- After completing the investigative process,
provide a verbal summary of their needs and begin
the presentation with links (linking what they
need to what you provide) - Client Driven Links
- You mentioned earlier
- Based on what you described
- You asked about
- In thinking about the specifics of your situation
- Personal Offering Driven Links
- In our experience
- One of the critical things that most of our
clients consider is - One of the trends weve seen in the industry
- Over the past 6 months, weve seen
- Segue into the presentation
- Whats unique about us is that
- What our clients like about working with us is
- How we make that happen for our clients is by
- The specifics in your segue should reference the
following attributes
Jennifer L. Pricci 25 Ocean Boulevard
Atlantic Highlands NJ 07716 646.246.5176
jennifer.pricci_at_comcast.net
21Customer-Focused SellingAttributes / Value
Matrix Why Entertainment Marketing
Attribute Value
Build emotional connection Loyalty, revenue, profitability, growth
Additional touch points Efficiency, revenue, cost-reduction, leverage
Cant avoid it Effectiveness, confidence, peace of mind
More memorable Profitability, revenue, growth
Increased word-of-mouth Profitability, revenue, growth, reputation
Reaches target audience Efficiency, confidence, cost-reduction
Drives sales Revenue growth
Value of association Effectiveness, confidence, leverage, profitability
Jennifer L. Pricci 25 Ocean Boulevard
Atlantic Highlands NJ 07716 646.246.5176
jennifer.pricci_at_comcast.net
22Customer-Focused SellingAttributes / Value
Matrix Why Us
- One of the trends weve seen over the past six
months is how critical it is for clients to
(articulate value / result) and we provide (state
the attribute)
Our Attribute Client Value / Result
Expertise Security, confidence, peace of mind,
Turn-key resource Efficiency, confidence, cost savings
ROI Measurement Confidence, security
History of success Confidence, security
PR Worthy Flexibility, confidence, revenue, cost savings
Compelling Ideas Competitiveness
Dedicated account team Security, confidence, flexibility
Integrated solutions Competitiveness, efficiency, flexibility, cost savings
Brand-centric Confidence, competitiveness
Alignment with target passions Competitiveness
Fun Peace of mind, confidence
Experienced AEs Confidence, security
Jennifer L. Pricci 25 Ocean Boulevard
Atlantic Highlands NJ 07716 646.246.5176
jennifer.pricci_at_comcast.net
23Customer-Focused SellingAttributes / Value
Summary
Value Attributes to Discuss
Security, confidence Experience, history, dedicated team, ROI
Flexibility Integrated solutions, ideas, PR ready, personnel, experience
Competitiveness Brand-centric, ideas, fun, PR, experience, successes
Efficiency, profitability Turn-key, history, integrated solutions, ROI, customized, experience
Jennifer L. Pricci 25 Ocean Boulevard
Atlantic Highlands NJ 07716 646.246.5176
jennifer.pricci_at_comcast.net
24Customer-Focused SellingObjection Matrix
Stated Objection Client (Hesitation) Client(Request) Answer
Too expensive Will I get what Im paying for / enough value? Help me understand why its worth it Value articulation
Existing Relationship Is it worth it for me to change? I dont know how to sever ties with my existing partnership Tell me why its worth the effort to change Help me figure out how to sever my ties with current partner Differentiation
Others have better offerings Im afraid your solution wont achieve as well or better I dont see how your proposal meets my want of a big idea Explain how your solution gets me the same and better results Explain why a smaller idea serves me better Revisit the big picture / Concept
I dont need all that I think Im paying for stuff Im not getting Explain how what youre providing is exactly what I need Connect objectives to solution
Not ownable I dont see how I can get behind it Help me feel comfortable with this solution Connect objectives to solution
Jennifer L. Pricci 25 Ocean Boulevard
Atlantic Highlands NJ 07716 646.246.5176
jennifer.pricci_at_comcast.net
25Customer-Focused SellingClosing the Sale
Effectively
- Direct Question
- It sounds like weve answered your questions,
shall we move forward with this? - How does this look to you?
- When do we get started?
- Direct Statement
- Based on everything weve discussed, wed like to
do this project with you. - Wed enjoy the opportunity to work together on
this project - Timeline-driven
- Based on the date of the event, we need to do X
by then, and Y by this date, does that make sense
to you? - When do you plan on making your decision on this?
- Process-driven
- Tell me about your process on moving forward with
this? - Now that you have our proposal in hand and weve
answered your questions, what is your process
moving forward? - What is your decision making process on this?
- Next Steps
- I think weve answered everything, shall we take
a look at next steps? - What do you see as next steps?
Jennifer L. Pricci 25 Ocean Boulevard
Atlantic Highlands NJ 07716 646.246.5176
jennifer.pricci_at_comcast.net
26Selling The Invisible SponsorshipsThe Program
Lifecycle from The Brands Perspective
- Proposal Management
- Consistently update necessary for proprietary
proposals - Screen and evaluate proposals based on
established criteria - Collaborate and get feedback from clients
- Generate critical cost benefit and ROI analysis
and reports - Archive proposals for future benchmarking and
reference
Jennifer L. Pricci 25 Ocean Boulevard
Atlantic Highlands NJ 07716 646.246.5176
jennifer.pricci_at_comcast.net
27Selling The Invisible SponsorshipsWhy Choose
Sponsorship
- Sponsorship activities have many unique
characteristics when compared to other
communications efforts, and if exploited properly
can become highly efficient brand-building
vehicles. - Consider the following examples
- Sponsorships can provide highly effective
targeting - UBS Financial Services Groups long-standing
relationship with the Zurich Opera House and
Zurich Ballet target upscale, wealthy customers
- Sponsorships have a unique ability to directly
leverage equities and associations of another - property
- Busch Beer leverages Nascars rugged,
all-American, macho image - Sponsorships can be highly interactive, thus
presenting the opportunity to have a more
experiential - relationship with customers
- As the official telecommunications sponsor of the
Professional Golfers Association (PGA), Sprint
sets up hospitality tents at tournaments where
new products and services are displayed - Sponsorships can provide broad reach and
exposure - Coca-Cola reaches 50 million stakeholders, donors
and consumers as a worldwide partner of The
Special Olympics
Jennifer L. Pricci 25 Ocean Boulevard
Atlantic Highlands NJ 07716 646.246.5176
jennifer.pricci_at_comcast.net
28Selling The Invisible SponsorshipsHow Brands
Choose Properties
- Brands evaluate sponsorship opportunities from a
strategic and tactical perspective. - The following outlines some of the integral
aspects of the evaluation process - Strategic Objectives Does the opportunity align
with your overall business and brand objectives,
and fit with your target audience? - if your overall objective is to acquire new
customers, a sponsorship that reaches only
existing customers will not help you achieve this
objective - does the opportunity provide competitive
differentiation, and if your competitors are
participating in this sponsorship, do you have
the opportunity to distinguish yourself by
participating or exploiting it in a unique way? - Sponsorship Characteristics What are the
sponsorship rights and benefits, what is your
ability to exploit the sponsorship, and what
reach does the opportunity offer? - a sponsorship may include the right to use your
logo on a product, and additional exploitation
benefits may include sweepstakes tied in with the
sponsorship, direct marketing efforts, etc. - Can you assign a relative street value to the
opportunity and what is that figure? Also, are
you paying for rights and benefits that are not
important to you? - Sponsorship Organization How would you
characterize the integrity and strength of the
sponsorship organization offering the
sponsorship? What are the risk factors of
associated with the property and what is the
potential impact on your brand? - Internal constraints Do you have the internal
commitment necessary to make the sponsorship
successful? What are your existing internal
constraints such i.e. budgets, staff and timing?
Jennifer L. Pricci 25 Ocean Boulevard
Atlantic Highlands NJ 07716 646.246.5176
jennifer.pricci_at_comcast.net
29Selling The Invisible SponsorshipsHow Brands
Determine What To Spend
- One factor to consider when determining how much
to spend on sponsorship is to consider what
competitors are spending as a percentage of
overall revenue and how they are benefiting. - Data from Mintel Sponsorship 2000, IEG and AP
Database 2000 shows that on the consumer products
side, Nike, Coke and Pepsi are among the three of
the most aggressive businesses putting
sponsorships to work to build their brands and
fuel growth. They are investing 1.30, 0.75 and
0.50, respectively, as a percentage of total
revenue. - It is also important to assess sponsorship
activity relative to the value of other marketing
and brand-building initiatives such as
advertising, direct marketing, etc., and how it
aligns with your overall strategic objectives as
outlined in the previous section. - Sponsorship expenditures can be broken down into
two categories - spending to acquire sponsorship rights
- spending to exploit those rights
- When sponsorship spend is expenditures are
reported in the media, the data typically relates
to the amount companies have paid to secure the
rights for sponsorship, which is not inclusive of
funding for exploitation activities. When
thinking through how much to spend on
sponsorships, it is important to consider both.
Exploitation fees often equal or even exceed the
original sponsorship rights fees themselves. The
analysis should factor in the desired level of
association with the event, competitor's - activities, and the potential benefits accrued
through such a sponsorship.
Jennifer L. Pricci 25 Ocean Boulevard
Atlantic Highlands NJ 07716 646.246.5176
jennifer.pricci_at_comcast.net
30Gaining the Competitive EdgeHow Brands
Comparison Shop for Properties
- They ask Why?
- Why is this property the best partner for our
sponsorship dollars, our marketing resources, our
objectives and our investment? - They shop around
- Theres no such thing as the perfect property
- At best theyll find other opportunities
- At worst those discussions with other properties
might confirm our offering - They seek trust
- Key to a successful marketing partnership
- Can my brand trust the information and the
people on the other side of the table? - Be prepared to talk about a previously failed
partnership and why it didnt work - They are committed to rational thinking
- Sponsorships are sold based on emotional
attachment to consumers, but brands must focus on
objectives and measurement - Present tangible benefits of prospective
partnership in black and white - References
- Be prepared with references, offer testimonials
and case studies
Jennifer L. Pricci 25 Ocean Boulevard
Atlantic Highlands NJ 07716 646.246.5176
jennifer.pricci_at_comcast.net