Employee Engagement

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Employee Engagementin the New Millennium

• Collaboration in the Workplace

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Employee Engagement
Definition To energetically employ the hearts
and minds of our organizations human resource.
To achieve full human potential to support the
performance needs of the organization.
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Numbers
30-50
350,000 The number of engineers added to the
Chinese workforce each year. 75,000 U.S.
10 The number of years for China to become the
worlds dominant economy.
In 2005 will become the importer of computer
chips
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Strategies?
1. Innovation 2. Extensive Collaboration 3.
Employee Engagement
1. Innovation 2. Extensive Collaboration 3.
Employee Engagement
4. Public Policy
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An apple a a day keeps the the doctor away.
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(No Transcript)
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Innovation and The Cycle of Change
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The 4Room Apartment
Claes Janssen (1982)
Contentment
Renewal
Denial
Confusion
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The 4Room Apartment
Claes Janssen (1982)
Contentment
Renewal
Renewal
Denial
Confusion
Denial
Confusion
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Innovation
The laborer
A
B
C
D
E
A
B
C
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Just Another Idea
Federal Worker John Ledoux Went to Radio Shack
and spent 8.70 Tests helicopter infrared
navigation equipment Saved taxpayers 6.3 million
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Collaboration
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2. 52 C. in a D.
3. ___GI____ c c c c c
1. Hes/Himself
6. M CE M CE M CE
5. Knee Lights
4. 4 Q. in a G.
CHAIR 9.
8. Cycle Cycle Cycle
7. 12 S. of the Z.
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Collaboration and Innovation
Claims Processing Project resulted in a 32.5
increase in productivity and a 19 decrease in
cost per claim.
Blue Cross Blue Shield of Florida, Inc.
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Collaboration Synergizes Innovation (2 2 5)
Synergy Combined and correlated force united
action
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Engagement and Motivation
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Performance Research
Performance
Technical Factors
Human Factors
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Historical Emphasis
Human Factors
Technical Factors
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Level of Effort
Level of Effort
MOTIVATION
MAX
Discretionary Effort
MIN
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Engagement
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Level of Effort After Engagement
Level of Effort
MAX
Discretionary Effort
MIN
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• 1990 - 40 million sales, 400 employees
• 1995 - 80 million sales, 400 employees
• 2088 Line, Production 10 minutes/unit to 4.6
  minutes/unit
• Acceptance Rate 98.2 to 99.6
• Intervention Employee Involvement with a focus
  on continuous improvement

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One CEOs Perspective
A doubling of sales and a tripling of
profits. Moving problem solving and decision
making closer to the point of action has
significantly increased our ability to improve
the way we work. John Casey, CEO, Shurflo
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• Started 1980
• Current Annual Sales 3 Billion
• Annual Growth 20-25 per year
• Fortune Top 100 Best Companies to Work for 6
  Consecutive Years

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Decentralized System with Empowered Work Groups
Stores
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Empowerment
Boundary
Exanded Authority
Authority
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EmpowermentThe Koi
2-3 inches
12-18 inches
2-3 feet
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Realized Potential
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Employee Engagementin the New Millennium

• Collaboration in the Workplace