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Managing Telecom Department

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Managing Telecom Department Here, we should be clear that the concept of managing telecom department is difference than the concept of managing comm. Network – PowerPoint PPT presentation

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Title: Managing Telecom Department


1
Managing Telecom Department
  • Here, we should be clear that the concept of
    managing telecom department is difference than
    the concept of managing comm. Network
  • telecomm management deals with issues such as
    planning, budgeting, controlling cost, and
    staffing
  • comm network deals with technical planning of
    comm facilities, which is only a part of the
    above functions

(to p2)
2
Managing Telecom Department
  • Factors contributing to the need of managing
    telecomm department
  • 1. the use of telecomm as strategic asset, such
    as e-business
  • 2. deregulation renders the change of opportunity
    cost for hardware, software and services from
    common carriers
  • 3. the integration of analog and digital
    transmissions

(to p3)
3
Managing Telecom Department
  • 4. the change of focus on how network is
    constructed, such moving from host to LANs, and
    to wireless)
  • such as system composition of Figures 15-1 to
    15-2
  • 5. improvement services to customers (or end
    users)
  • 6. cost effectiveness of capital investment

(to p19)
(to p20)
(to p4)
4
Question
  • To whom should the telecomm department be
    reported to in an organization?

(to p5)
5
Organizations Chart
  • First, lets us look into on how organizations
    chart can play an important role in managing
    telecomm department
  • The allocation of telecomm department (or
    function) into different department unit would
    play a significant role on how Telecomm is to
    serve the company and end users

(to p6)
6
Organizations Chart
  • Consider
  • Figure 15-3, voice and data are considered a
    different units, and under Finance Department
  • Figure 15-4, merging of voice and data into a
    single unit, and under Finance Department
  • Is the new grouping a better one? (Why?)

(to p21)
(to p22)
(to p7)
7
Organizations Chart
  • The effectiveness of telecomm department
    allocation is very much depended on
  • 1. The nature of businesses
  • 2. The emphasize of using it as competitive adv.

(to p8)
8
Organizations Chart
  • Consider
  • Figure 15-5
  • CIO is introduced, for those organizations whose
    emphases IT as corporate function
  • Figure 15-6
  • Telecomm is separate from IS, the reason is for
    strategic planning for multinational organizations

(to p23)
(to p24)
(to p9)
9
Organizations Chart
  • Questions
  • How does our ITO positioning in HKBU?
  • Is it effective one?

(to p10)
10
Managing Telecom Department
  • We further look into the following two aspects of
    telecom department
  • functions
  • responsibilities

(to p11)
(to p12)
11
Functions
  • The basic functions are
  • 1. Design and implementation of new facilities
    and services
  • 2. Network operations and technical support
  • 3. Administrative support

(to p10)
12
Responsibilities
  • Five basic responsibilities
  • 1. Staff
  • 2. Organizing
  • 3. Planning
  • 4. Directing
  • 5. Controlling

(to p13)
(to p14)
(to p15)
(to p16)
(to p17)
(to p10)
13
1. Staff
  • Require staff who experienced in telecomm field,
    and with knowledge in planning, operations,
    technical, conceptualizing, and administrative
    skills
  • Positions (see Figure 15.7)
  • 1) Telecomm Manager (should not be a technical
    background)
  • 2) Design and implementing (engineering related)
  • 3) Network operations staff (up to university
    degree)
  • 4) Technical support staff (up to university
    degree)
  • 5) Administrative staff (general clerical staff)
  • How do we hire these people?

(to p25)
(to p12)
14
2. Organizing
  • A group of people to
  • 1) oversee the functions and overlapping of job
    responsibilities of different functional units
  • 2) prioritize and job allocation of telcomm
    projects in the department

(to p12)
15
3. Planning
  • Three types of time frame
  • 1. Long-term plan
  • plan that looks into up to 3-5 yrs of
    departmental services, but revise every two years
    or so
  • 2. Medium plan (See Figure 15.8)
  • plan that looks into 6 to 18 months of
    departmental affair
  • 3. Project plan (see Figure 15.9)
  • relates to specific task-oriented plan for each
    project

(to p26)
(to p27)
(to p12)
16
4. Directing
  • Duties are to ensure the mission and plan of the
    department are executed on a timely and accurate
    basis
  • developing clear mission and make everyone knows
    about it becoming a critical issue (See Figure
    15-10)
  • one way to enforcing the mission could be
    accomplished by IT personnel are to request for
  • 1) a monthly report
  • 2) hold regular meetings

(to p28)
(to p12)
17
5. Controlling
  • Its objective is to ensure of the quality
    performance of their plans, which include
  • 1) Financial control
  • such as capital budget and charge-back policy
  • (see Figures 15-11, 15-12 and 15-13)
  • 2) Quality control
  • such as auditing services provided to users
  • (see Figure 15-14)

(to p29)
(to p30)
(to p31)
(to p32)
(to p12)
18
(No Transcript)
19
FIGURE 15-1 Computer with a network of
terminals attached.
(to p3)
20
FIGURE 15-2 Communications network with
terminals and computers attached.
(to p3)
21
FIGURE 15-3 Traditional placement of
communications and word processing departments
within the organization.
(to p6)
22
FIGURE 15-4 Organization after merger of data
and voice communications.
(to p6)
23
FIGURE 15-5 The IS department as a separate
function with the CIO at the vice presidential
level.
(to p8)
24
FIGURE 15-6 Alternative organization when
telecommunications is of strategic importance to
the companys success.
(to p8)
25
FIGURE 15-7 Typical telecommunications
department organization.
(to p13)
26
FIGURE 15-8 A high-level Gantt chart of a
medium-term telecommunications plan showing
project start and end dates. A more detailed
Gantt chart would show a finer breakdown of the
tasks.
(to p15)
27
FIGURE 15-9 A telecommunications project plan.
(to p15)
28
FIGURE 15-10 Telecommunications principles.
(to p16)
29
FIGURE 15-11 The telecommunications department
expense budget.
(to p17)
30
FIGURE 15-12 Detailed budget for the
rent/lease expenses category. Notice that some
items are planned to be installed during the
year their budgeted amounts are 0 in the first
few months.
(to p17)
31
FIGURE 15-13 A monthly telecommunications
department expense report.
(to p17)
32
FIGURE 15-14 Checklist for a
telecommunications audit.
(to p17)
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