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ISO 9001:2008

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Title: PowerPoint Presentation Subject: ISO 9001:2008 Author: george k dimopoulos Description: Last modified by – PowerPoint PPT presentation

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Title: ISO 9001:2008


1
???T?O??S? S?? ??d?s? 18.01.2010
2
??t??e?µe?a t?? ?a???s?as??
  • TUV Rheinland p??f??
  • ?st????? t?? p??t?p?? ISO 9000
  • Se??? ???t?p?? ISO 9000
  • ????? ??????s?? ????t?ta?
  • ???t?p? ISO 90012008

3
??t??e?µe?a t?? ?a???s?as??
  • ???sµ?? S??p?? ep??e???s??
  • ??ad??as?a ep??e???s??
  • ???s??ta, ??a??t?te? ?a? de???t?te? ep??e???t?
  • ? e??????? p?a?µat???t?ta

4
TUV Rheinland p??f??
?????st?? 1999 ?d??s? ?? ???????? ????O?
??S??????S?S ?.?. 2002 ??p??s?p?s? t??
µe?a??te??? Ge?µa????? F???a ??st?p???s??, TάV
Rheinland p?? ed?e?e? st?? ??????a, st?? ????da,
t?? ??p?? ?a? t?? e???te?? pe????? t?? ??s??
??at????. 2006 ?et???µas?a se TάV
RHEINLAND HELLAS A.E. µet? t?? s?µµet??? st?
µet????? ?ef??a?? t?? eta??e?a? t?? TάV RHEINLAND.
5
TUV Rheinland p??f??
  • ??ap?ste?e??
  • Ge?µa????? F???a? TGA/DAR (se??? p??t?p?? ISO
    9000)
  • ?S?? (?? p??? GLOBALGAP, AGRO 2-1, AGRO 2-2, ISO
    9001 ?a? HACCP ISO 22000 , ?? p??? ISO 17020 ??
    F???a? ???????)

6
TUV Rheinland p??f??
  • ?p??es?e?
  • ???µ??a????? ep??e???se??
  • ??st?p???se?? ????t???? ??????t??
  • ??st?p???se?? S??
  • ??pa?de?s? ???s?p???? ?? ep??e???t?? S??
  • ??st?p???se?? ??????t??
  • ????? ????t???? ???????
  • ?p??es?e? ?????
  • ??a?µat????µ?s??e?, e?t?µ?s? a??a? e??atast?se??
    e??p??sµ??

7
TUV Rheinland p??f??
?e?at?????? ??SF? ?.?., ??? ??????S, ????????
????????? ?.?, ??? T?SS???????S, JETOIL, ??????
?????, ????t??? ???pe?a t?? ????d??, ATExcelixi,
?T??DATA, ?e??t?? ????, ?as??t??- Super Markets,
???????? ???µ??a??a ???a???
8
TUV Rheinland p??f??
?????p??? ???aµ??? 45 ep?st?µ??e?
(µ??a????????, ??e?t????????, p???t?????
µ??a??????, ??µ????? µ??a??????, ?e?p?????,
?at???? e??as?a?)
9
?st????? t?? p??t?p?? ISO 9000
Taylor Shewart - Deming ?e?aet?a ?50
?µe???? µe p??t?pa ??a t?? p??eµ??? ί??µ??a??a
(MIL Q9858 - AQAP (NATO)) ?? pa?ap???
p??d?a??af?? ???s?µ?p??????a? st?? pa?a????
??e?t????? e????e?a? ap? p??????? e???st?s?a
10
?st????? t?? p??t?p?? ISO 9000
?????? p??t?pa p???t?ta? st? ?e???? ??eta??a BS
5750 ISO 9000 (a????? ??a d?a?e???s? p???t?ta?
e?t?? ap? ep??e???se?? ?a? ??e??? p???t?ta?,
µe??s? ??st???, a???s? ???d???)
11
?st????? t?? p??t?p?? ISO 9000
? ??e???? ???a??sµ?? ??p?p???s?? (ISO) ap?te?e?
µ?a pa???sµ?a ?µ?sp??d?a e?????? f????? p??t?p??
(µ??? f??e?? t?? ISO) ? se??? p??t?p?? ISO
9000 s?ed??st??e ap? t?? ?e????? ?p?t??p? ISO/TC
176, ??a?e???s? ????t?ta? ?a? p?st?p???s?
p???t?ta? ?? ??????? F??e?? ???t?p??
e?p??s?p???ta? st?? ?e????? ?p?t??p? (153 ???e?)
12
S???? ??????O? ISO 9000
ISO 90002005 St???e??de?? ?????e?
?e??????? QMS Fundamentals and vocabulary ISO
90012008 ?pa?t?se?? (???s? ??a ??st?p???s?) QMS
Requirements (use for certification) ISO
90042000 ?e?t??s? ep?d?se?? QMS Performance
Improvement (Guidelines) ISO 19012002 ?d???e?
??a ?s?te????? ?p??e???se?? Guidelines for
internal Auditing
13
????? ??????s?? ????t?ta?
1 ?st?as? st?? pe??t? Customer focus 2
??es?a Leadership 3 S?µµet???
p??s?p????-Involvement of people 4 ???s????s?
st? ??e??as?a Process approach 5 ???s????s?
t?? s?st?µat?? st?? ??????s? System approach
to Management 6 ??a???? ?e?t??s? Continual
Improvement 7 ??s?ast??? p??s????s? st? ????
ap?f?se?? Factual approach to decision making 8
?µf?d??µe? ep????d?µ?t???? s??se?? µe t???
p??µ??e?t?? Mutually beneficial supplier
relationships
14
??????? ISO 9001 2008
1. ??t??e?µe?? Scope 2. ?a????st???? ??af????
Normative reference 3. ???sµ?? Definitions
4. S?st?µa ??????s?? ????t?ta? Quality Mgt
System 5. ?????? t?? ??????s?? Management
Responsibility 6. ??????s? p???? Resource
Management 7. ???p???s? ??????t?? Product
Realization 8. ??t??s? ?????s? ?e?t??s?
Measurement Analysis
Improvement
15
PDCA ?????? Deming
16
?pa?t??µe?e?
???????O????S ???????S??S
???? ??? te?µ????µ??e? e??as?e? apa?t???ta? Only
six documented procedures required 1. ??e????
e????f?? (ί??pe 4.2.3) Control of documents (See
4.2.3) 2. ??e???? a??e??? p???t?ta? (ί??pe 4.2.4)
Control of quality records (See 4.2.4) 3.
?s?te???? ep??e???s? p???t?ta? (ί??pe 8.2.2)
Internal quality audit (See 8.2.2) 4. ??e???? µ?
s?µµ??f??µe??? p?????t?? (ί??pe 8.3) Control of
nonconforming product (See 8.3) 5. ??????t???
e????e?a (ί??pe 8.5.2) Corrective action (See
8.5.2) 6. ?????pt??? e????e?a (ί??pe 8.5.3)
Preventive action (See 8.5.3)
17
?pa?t??µe?a ?????? ????????S
1. ??as??p?s? d?????s?? (????? 5.6.1) Management
review (clause 5.6.1) 2. ?p?µ??f?s?, e?pa?de?s?,
p??s??ta ?a? eµpe???a (????? 6.2.2 e) Education,
training, skills and experience (clause 6.2.2
e) 3. ?p?de??? ?t? ?? d?e??as?e? ???p???s?? ?a?
t? p????? p?? p????pte? p?????? t?? apa?t?se??
(????? 7.1 d) Evidence that the realization
processes and resulting product fulfill
requirements (clause 7.1 d) 4. ?p?te??sµata t??
a?as??p?s?? t?? apa?t?se?? t?? p?????t?? ?a? t??
e?e??e??? p?? p????pt??? ap? t?? a?as??p?s?
(????? 7.2.2) Results of the review of product
requirements and actions arising from the review
(clause 7.2.2)
18
?pa?t??µe?a ?????? ????????S
5. ??se???µe?a S?ed?asµ?? ?a? a??pt???? (?????
7.3.2) 6. ?p?te??sµata a?as??p?s?? s?ed?asµ??
?a? a??pt???? ?a? ?p????d?p?te apa?a?t?t??
e?e??e??? (????? 7.3.4) 7. ?p?te??sµata t??
epa???e?s?? t?? s?ed?asµ?? ?a? t?? a??pt???? ?a?
?p????d?p?te apa?a?t?t?? e?e??e??? (????? 7.3.5)
8. ?p?te??sµata t?? ep?????s?? t?? s?ed?asµ??
?a? t?? a??pt???? ?a? ?p????d?p?te apa?a?t?t??
e?e??e??? (????? 7.3.6)
19
?pa?t??µe?a ?????? ????????S
9. ?p?te??sµata t?? a??a??? t?? s?ed?asµ?? ?a?
t?? a??pt???? ?a? ?p????d?p?te apa?a?t?t??
e?e??e??? (????? 7.3.7) 10. ?p?te??sµata ap?
t?? a???????se?? t?? p??µ??e?t?? ?a? t??
e?e??e??? p?? p????pt??? ap? t?? a???????se??
(ί??pe 7.4.1) 11. ????????s? t?? d?e??as???
?p?? ta e?e???µe?a p?? p????pt??? de? µp????? ?a
epa???e?t??? ap? t?? epa??????? µ?t??s? ? ??e???
(????? 7.5.2)
20
?pa?t??µe?a ?????? ????????S
12. ?? µ??ad??? ta?t?p???s? t?? p?????t??, ?p?? ?
?????as?µ?t?ta ap?te?e? apa?t?s? (????? 7.5.3)
13. ?d???t?s?a t?? pe??t? p?? ??e? ?a?e?,
?atast?afe? ? p?? ί?????e a?at?????? ??a ???s?
(????? 7.5.4)
21
?pa?t??µe?a ?????? ????????S
14. ???t?pa p?? ???s?µ?p?????ta? ??a ίa?µ???µ?s?
? epa???e?s? t?? e??p??sµ?? µet??se??, ?p?? de?
?p?????? d?e??? ? e????? p??t?pa µ?t??s?? (?????
7.6a) 15. ?s?? p??????µe??? ap?te?esµ?t??, ?ta?
? e??p??sµ?? µ?t??s?? ί?e?e? ?a µ? s?µµ??f??eta?
µe t?? apa?t?se?? (????? 7.6)
22
?pa?t??µe?a ?????? ????????S
16. ?p?te??sµata ίa?µ???µ?s?? ?a? epa???e?s?
e??p??sµ?? µ?t??s?? (????? 7.6) 17. ?p?te??sµata
es?te????? ep??e???s?? (????? 8.2.2) 18.
?p?de??? s?µµ??f?s?? t?? p?????t?? µe ta ???t???a
ap?d???? ?a? e?de??e?? t?? a?µ?d??? ??a t??
d???es? t?? p?????t?? (????? 8.2.4)
23
?pa?t??µe?a ?????? ????????S
19. ??d?? t?? µ? s?µµ??f?se?? t?? p?????t?? ?a?
?p??esd?p?te epa??????e? e????e?e?,
pe???aµίa??µ???? t?? pa?a????se?? p??
e?asfa??st??a? (????? 8.3) 20. ?p?te??sµata t??
d?????t???? e?e??e??? (????? 8.5.2) 21.
?p?te??sµata t?? p????pt???? e?e??e??? (?????
8.5.3)
24
???sµ?? S??p?? ?p??e???s??
S?st?µat???, a?e???t?t? ?a? te?µ????µ???
d?ad??as?a ??a t? s?????? ap?de??e?? (a??e??? ?a?
p????f????? s?et???? µe d?ad??as?e?, p???t????
?a? apa?t?se??) ί?se? t?? ?p???? a??????e?ta?
(a?t??e?µe????) ? s?µµ??f?s? t?? S?? se s??s? µe
t?? p???t????, apa?t?se?? ?a? t?? d?ad??as?e?
(ISO 19011)
25
??ad??as?a ?p??e???s??
  • ?????? s????t?s? µe t? ??????s? ?a? t?? ?µ?da
    p???t?ta? (Opening meeting)
  • ?a???s?as? eta??e?a? ?a? t?? p?????t?? /
    ?p??es???, ap? t? ??????s? t?? pe??t?
  • ?a???s?as? ep??e???t? ?a? p??f?? f???a
    p?st?p???s??
  • ?p?s?µa?s? t?? ??t?a? eµp?ste?t???t?ta? ?a? t??
    de??µat???pt???? e??????
  • S??p?? ep??e???s?? (a?????, ep?t???s?,
    epa?ap?st?p???s?, ep??tas?)
  • ?e???? ??aµ??f?s? t?? ??????µµat?? ?p??e???s??

26
??ad??as?a ?p??e???s??
  • ??e???? d?sµe?s?? t?? ??????s?? st?? a???? t??
    ????t?ta?
  • S???t?s? µe t? ??????s? ??a t??? st????? ?a? t???
    p????? p?? d?a??te? ??a t?? p???t?ta
  • ?ata???s? t?? ??????s?? t?? p??t?p?? ?a? ???s?
    t?? S??
  • ????t??? ????t?ta?
  • ????t???? ??s?t???? st???? ??as??p?se??
    ??????s??

27
??ad??as?a ?p??e???s??
  • ??e???? te?µ????s?? S??
  • ???e???d?? ????t?ta?
  • ???a??t??? ??µ? ?a? ??µ?d??t?te?
  • 6 apa?a?t?te? te?µ????µ??e? d?ad??as?e? (.a??e?
    ?a ?a??pt??ta? ?? 6 apa?t?se??) ???p??
    d?ad??as?e?
  • ??t?pa

28
??ad??as?a ?p??e???s??
  • ??e???? a??e??? ????t?ta?
  • S??e?te??e?? ?a? s?????? ap?de??t???? st???e???
    ap? t? p??s?p??? t?? tµ?µat?? Marketing,
    ????se??, ???µ??e??? ?a? ?p??????, S?ed?asµ??,
    ?a?a?????, ????t???? e??????, S??t???s??,
    ????t?ta?

29
??ad??as?a ?p??e???s??
  • S????t?s? ep??e???t??
  • S???t?s? / ??a?efa?a??s? e???µ?t?? ap? t?
    d?ad??as?a t?? ep??e???s??
  • S????? ?et???? s?µe???
  • S????? ad??aµ??? (µ? s?µµ??f?se?? / ap????se??
    ?a? pa?at???se?? p??? ίe?t??s?)

30
S????t?s? ep??e???t??
  • ???a? t? S?? d?µ?µ??? µe p??sa?at???sµ? t??
    ??e??as?e??
  • ???a? t? S?? ?ata???t? ?a p??sa?µ?sµ??? st??
    apa?t?se?? ?a? t? µ??e??? t?? eta??e?a??
  • ??? pe?????f??ta? ?? ??e??as?e?? (p.?. µe
    ??a???µµata ???? ta ?p??a pa?ap?µp??? sta
    ?s????ta ????afa?)
  • ???a? ?? ??e??as?e? ap?te?esµat??? ?a? ap?d?t???
    efa?µ?sµ??e? ? (p.?. ?s????? ??a ??a ta tµ?µata?)
  • ????? d?a????s?e? ?? ??e??as?e? p?? p??s??t???
    a??a se ??e??as?e? ??????s?? ?a? ?p?st????t????
    ??e??as?e??
  • ?a s?µe?a t?µ?? µeta?? t?? ??e??as??? e??a?
    ?a?a?? p??sd????sµ??a?
  • ??? d?a??µ??ta? ?a? d?at?????ta? ta ???afa t??
    S.?.?.?
  • ?p???e? µ?a ??e??as?a ??a t?? p??s???? ????
    ???s?p???? ?a? t?? apa?t?se?? ???e ??s?? e??as?a??

31
S????t?s? ep??e???t??
  • ?esµ??eta? ? ??????s? t?? eta??e?a? st?? t???s?
    t?? p??sd????sµ???? ?a? a?a?????µ???? p???t????
    ??a p???t?ta?
  • ??? ????? p??sd????s?e? ?? de??te? ?a? ta
    µet??s?µa µe?????
  • ??? ????? p??sd????s?e? ?? st???? ? p.?. µe
    s???t?se?? µeta?? t?? ???s?p???? ?a? t??
    ??????s???
  • ?et??ta? ? ep?te??? e??? e??st?? st???? ?a? ?????
    ?? st???? p??sd????sµ??? ίa??t?ta?
  • ?p???e? µ?a ???es? s?et??? µe t??
    ap?te?esµat???t?ta t?? S?? ?
  • ? ??e??as?a t?? a???????s?? t?? S?? e??a? ??a??
    ??a ?a d?asfa??se? t?? s??e?? ??a??t?ta, t??
    p??sa?µ?st???t?ta st? µ??e??? t?? eta??e?a? ?a?
    t?? ap?te?esµat???t?ta t?? S???
  • ?p????? ?a a?a?????s???? ?? a?µ?d??t?te? ??a ???e
    ??e??as?a ap? t?? pe????af? t?? ??e??as?a??

32
S????t?s? ep??e???t??
  • ??? ep???????e? ? eta??e?a? p.? µe s??a?t?se??
    t?? p???staµ???? t?? tµ?µ?t?? ?a? t??
    p???staµ???? t?? ?????? ??? ep???????e? ??apt?? ?
  • ??? ep??e??e?ta? es?te???? ? eta??e?a ? p.?. ??e?
    ??afe? ??a ???e tµ?µa µ?a ???es? ? ?p??a ?a
    ???s?µ?p????e? ?? ί?s? ??a t?? ???es? t?? ???
    p???e?µ???? ?a a????????e? t? S???
  • ??? e??a? te?µ????µ??e? ?? d?????t???? e????e?e?
    ?
  • ? ??? e??a? ?pe?????? ??a t?? ap?fas? t??
    p????pt???? µ?t??? ?a? ? e?te?est?? ???e
    ??e??as?a? e??a? ?pe?????? ??a t?? efa?µ??? t??
    ??e??as?a? t???
  • ?????e? ? ??? t?? ap?te?esµat???t?ta?
  • ??? a?a????ta? ta st???e?a ? p.?. t?? ep?te????
    t?? st????, t?? d?????t???? e?e??e????
  • ??? µet??ta? ? ??a??p???s? t?? pe?at???

33
??ad??as?a ?p??e???s??
  • ??e?s?µ? s????t?s?? µe t? ??????s? ?a? t??
    ?µ?da p???t?ta? (Closing meeting)
  • ?a???s?as? ?et???? s?µe???
  • ?a???s?as? ap????se??, a? ?p??????, ?a? ????af?
    s?µf???a d?????t???? e?e??e???
  • ?a???s?as? pa?at???se?? ??a ίe?t??s? d?sµe?s?
    ap? t? ??????s? ??a t?? ???p???s? t??? t??
    ep?µe?? ??????
  • ?e???? e?s???s? ep??e???t? / ?µ?da? ep??e???t??
  • ???et??µas?a a?af???? ?a? e?s???s? ??a ??d?s? /
    t???s? p?st?p???t????

34
???s??ta, ??a??t?te? ?a? de???t?te? ep??e???t?
(7 ISO 19011)
  • ??ad?µa??? p??s??ta
  • ???as?a?? eµpe???a
  • ??pa?de?s? st? p??t?p? ?a? st? d?ad??as?a
    ep??e???s??
  • ?µpe???a se ep??e???se??
  • ???s?p??? ?a?a?t???st??? (????, a?t???pt???
    ??a??t?ta, a?t??e?µe???? ?a? ??????? ???s?,
    ??a??t?te? d?a?e???s?? a????p???? s?µpe??f????,
    pa?at???t???t?ta, e?e????a)

35
? e??????? p?a?µat???t?ta
  • ??a ?a?? p??sp??e?a st?? efa?µ??? t?? a????
    p???t?ta? ?a? p??t?p?? a??? µe p????? d?s????e?
  • ????? ????t?a (p.?. e??a?e?? µ???et????,
    p????aµµa ep?d?t?s??)
  • ?????µesa?e? ep??e???se?? µe ?????? p?????
  • ????e???t?ta s?µί???e?t???? eta??e???

36
???a??st??µe ??a t?? p??s??? sa?
??µaste st? d???es? sa? ??a e??t?se??
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