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CLIENT ORIENTATION, INDUCTION AND SCREENING

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CLIENT ORIENTATION, INDUCTION AND SCREENING HOMEWORK TASK!! Using the FITT Principles, develop an exercise program for 2 of the following clients; young female who ... – PowerPoint PPT presentation

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Title: CLIENT ORIENTATION, INDUCTION AND SCREENING


1
CLIENT ORIENTATION, INDUCTION AND SCREENING
2
  • SRFFIT003B
  • Undertake client induction and screening
  • SRFFIT001B
  • PROVIDE ORIENTATION TO CLIENTS PRIOR TO
    UNDERTAKING A FITNESS PROGRAM

3
1 Establish rapport with client
  • Greet client in a friendly and courteous manner
  • Establish the general service the client wishes
    to access is

4
2 Identify general client fitness requirements
  • Assess the requirements and expectations of
    clients
  • Explain the available services and facilities
    relevant to the client's wishes
  • Advise the client on activities to meet
    identified needs

5
3 Advise client on the benefits and procedures
of fitness appraisal and exercise prescription
  • Explain the specific benefits of the fitness
    activities relevant to the needs of the client
  • Advise the benefits of a fitness appraisal and
    exercise program to the client
  • Make an appointment for an appraisal or
    programming session, if required

6
Deliver and process a basic health screening
questionnaire
  • Briefly explain the benefits of a preexercise
    health screening
  • Administer an industry standard health screening
  • Review the health screening questionnaire
  • Explain the procedures to be followed before
    commencing an exercise program when there are
    health concerns to the client
  • Provide information on the exercise program the
    client has selected to them
  • Book the client in for an appointment with an
    instructor if an appraisal or program is required
  • Report health concerns to a supervisor and/or
    instructor, if required
  • Process and/or file the screening questionnaire

7
What is Rapport?
  • Establish trust and understanding
  • Encourage client to share more information
    with you
  • Helps you to develop a program that is
    appropriate for them
  • Helps you accurately recommend services that
    suit their needs

8
How do we Build Rapport?
  • Confidence
  • Understand the principles of exercise
    programming prescription
  • Be confident to share your knowledge
  • Effective Communication
  • Listening
  • Questioning
  • Non-verbal skills

9
Effective Communication
10
Effective Listening
  • Open body language
  • lean forward
  • dont cross your arms or legs
  • Maintain eye contact
  • but dont stare
  • Pause before replying
  • Paraphrase their information back to them
  • you mentioned earlier

11
Effective Questioning
  • Build a rapport to break down barrier
  • Acknowledge your client
  • Accept your client no matter what ethnicity,
    body shape, gender or age
  • Use words like what, when, how, why
  • Use closed questions that only require a yes or
    no
  • Maintain a client focus

12
Non Verbal Communication
  • Dress professionally
  • Be on time to appointment
  • Have an open relaxed posture
  • Always smile
  • When correcting technique dont be afraid to
    touch your client
  • HOWEVER, dont touch soft body parts
  • Be PROFESSIONAL
  • Always demonstrate perfect technique yourself

13
How do we Build Rapport with Different
Personality Types?
  • Before we learn how to work effectively with
    different personality types
  • WHICH PERSONALITY TYPE
  • ARE YOU?

14
Personality Types
  • Where do you fit in?

Task Oriented
D
C
Extroverted
Introverted
I
S
People Oriented
15
Type D Dominant Director
  • High achiever, task oriented, competitive,
    assertive, self-confident
  • Requires a challenge
  • Not threatened by change
  • Is impatient
  • May want to take control

16
Type I Interactive Innovator
  • Outgoing, optimistic, imaginative, enthusiastic,
    dramatic
  • Requires fun, constant change, regular praising
    and more than one thing happening at a time
  • Hates routine, likes to get their own way
  • Very disorganised and late

17
Type S Steady Relaters
  • Kind, reliable, patient, relaxed, quiet, shy
  • Hates quick change, requires security, loves
    being at home
  • Speaks softly and slowly, hates to stand out in
    a crowd
  • Great listeners, pessimistic, early for
    appointments, write lists

18
Type C Concise Perfectionists
  • Slow, task oriented, follow rules, are exact and
    accurate
  • Scientific, punctual, organised, critical,
    introverted
  • Usually need more personal space and dont like
    to be touched
  • Motivated by numbers and research
  • Realistic rather than enthusiastic
  • Wont tolerate inconsistencies or mistakes

19
Quick Question!
  • How would your communication differ from each
    personality type?
  • Type D
  • Type I
  • Type S
  • Type C

20
Fitness Instructor Process
  • Initial appointment
  • Health screening appointment
  • Exercise program appointment
  • Exercise program review

21
How to Make an Initial Appointment?
  • Information gathered
  • Date, time
  • Clients name number
  • Purpose of appointment
  • Name of instructor
  • Information provided to client
  • Date, time of appointment
  • Instructors name
  • Directions to facility

22
Goal of Initial Client Contact
  • Assess your clients needs
  • Assess your clients expectations of you your
    facility
  • Match your clients needs with you and your
    facilitys services

23
Questions to Answer During your Initial
Appointment
  • Does your client require
  • a gym program, group exercise class timetable,
    child care service?
  • How long can your client spend at the gym?
  • 1 hour, 20 minutes?
  • Does your client require a medical clearance
    from their GP?
  • How will these answers impact your decisions as a
    fitness instructor?

24
Health Screening Questionnaire
  • Know what the Health Questionnaire is asking
    before you give it to your client

25
Health Screening Appointment
  • Before you begin rebuild rapport
  • Is your client comfortable?
  • Introduce yourself your role
  • Ask them about their recent health, work, family
    etc.
  • Ascertain whether your client is
  • Active
  • Inactive
  • Experienced with exercise
  • Inexperienced
  • Confident
  • Self-conscious

26
Health Screening Appointment cont.
  • Does your client need a
  • medical clearance?
  • High/low blood pressure?
  • Asthma?
  • Diabetes?
  • Hernia
  • Injury / chronic pain?
  • Prescribed medications?
  • Talk to your supervisor if your client has a
    condition, injury or is taking medication

27
Why do we need a Medical Clearance?
  • Need to be sure that exercise will be a benefit
    not a risk to their health
  • Their doctor knows their health history more
    thoroughly than a health screening tool

28
Exercise Program Appointment
  • Read over Health Screening Questionnaire with
    client
  • Ascertain clients goals needs
  • Is there any factors limiting their ability to
    exercise?
  • How much time can they commit to an exercise
    program?
  • Be realistic!
  • Are they new to exercise?
  • Have they had an exercise program before?
  • What exercises did they enjoy?
  • What exercises did they not enjoy?

29
Managing a Clients Injury or Health Condition
  • If your client has an injury or medical
    condition
  • Ask their doctor / allied health professional
    about
  • Diagnosis
  • Any recommendations
  • Any exercises they should not do
  • When they need to be reviewed by their doctor /
    allied health professional

30
Match each Exercise to a Fitness
Component..\Competency Specific
Resources\FITNESS COMPONENTS AND TESTING.pptx
Power
Body Composition
Flexibility
Muscular Strength
Agility
Aerobic Capacity
Balance
Muscular Endurance
Speed
31
  • When developing an exercise program be sure to
    include
  • Frequency (number of reps sets)
  • Intensity (50, 75, 100 HR, effort)
  • Type (weights, cardio, core)
  • Time (length of each exercise program)

32
Structure of an Exercise Program
  • 5 10 minute warm up
  • minimum of 4, maximum of 12 exercises
  • alternate upper body lower body
  • 5 10 minute cool down
  • stretching from head to toe
  • hold each stretch for 20 30 seconds

33
Final Stages of Exercise Program
  • Demonstrate each exercise
  • Use perfect technique for them to copy
  • Write down each exercise sets, reps, weight
  • Write safety hints technique tips where
    necessary
  • Correct any mistakes in their technique
  • Dont let their poor technique become a bad habit

34
HOMEWORK TASK!!
  • Using the FITT Principles, develop an exercise
    program for 2 of the following clients
  • young female who doesnt enjoy exercise
  • young male who wants to bulk up
  • middle aged man who is fit for his age
  • middle aged woman who is overweight
  • mother of 3 young kids
  • grandfather who is over 65

35
How to Maintain Motivation
  • How to specifically motivate each personality
    type?
  • Type I make program fun ensure variety
  • Type S make them feel like theyre helping you
    by exercising
  • Type C use numbers of reps, time based
    exercises
  • Type D continue to challenge them

36
How to Maintain Motivation cont...\Competency
Specific Resources\STAGES OF CHANGE.pptx
  • Provide a program to mark off
  • Text message or email them once a month
  • Exercise with a friend
  • Participate in group exercise classes
  • Make exercise a routine

37
Exercise Program Review
  • After 6 8 weeks be sure to contact your client
    for a program review
  • What exercises are now too easy? Boring? Too
    hard?
  • Are they satisfied with their program?
  • What exercises would they like to keep? Change?
  • Empower your client to help you design their
    program ? great motivational tool
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