Hyatt Hotels Corporation

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Hyatt Hotels Corporation
Nurguly Ashyrov Rovshen Nazarov

• ICT and e-Hospitality closer look

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Review ?

• Global Hyatt Corporation
• Global Hyatt Corporation, one of the world's
  premier hotel companies,
• Over 735 hotels and resorts
• Over 136,000 rooms)
• In more than 44 countries.

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Hyatt Hotels Corporation

• ICT
• SCM e-Procurement
• HRM
• e-Commerce
• Financial
• Billing system
• CRM
• Intranet
• e-Future

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ICT Benefits

• Improve capacity management operations
  efficiency
• Provide better DB access for management
  purposes
• Facilitate marketing research and
  planning
• Yield management occupancy /
  profitability

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Supply Chain Management
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BirchStreet Systems Inc.

• Procure-to-pay software company
• e-Procurement
• Back office automation
• SaaS model

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Procure-to-Pay
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Invoice Capture
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Benefits

• reduce paper costs
• automation and financial controls
• visibility and compliance
• increase of supplier integrity

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Human Resource Management
We didnt always know if we were hiring someone
who had that Hyatt DNA,
Randy Goldberg, vice president of Recruiting
for Hyatt Hotels Resorts
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Asses Systems Taleo
Job-specific, research-validated assessments
resulting in rapid, clear hiring recommendations
that prioritize candidates according to their
potential for success.
Talent intelligence powers improved recruiting so
you can know more about your candidates and build
a high performance workforce.
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Hyatt Hotels Deploys Taleo for Better
Professional and Hourly Hiring in 40 Countries
What is Talent Intelligence? - lthttp//youtu.be/hw
f-oN_vAgogt
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e-CommerceHYATT.COM

• Optimizing
• The marketing effectiveness,
• Brand experience
• Booking efficiency
• Focus on
• Functionality,
• Architecture,
• Design
• Content of the site
• BI unit employs sophisticated analytics to
  enhance
• the e-commerce performance.

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m-Commerce

• Mobile app Hyatt Hotels

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Central Reservation System

• The system booked
• 11.8 million
• room-nights in 2008,
• Representing approximately
• 2.3 billion in revenue.

Reservation centers are located
worldwide To provide 24/7 access to
prospective guests.
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Billing Payment processing system

• TACS
• Processes commission payments to agents
  worldwide
• Quickly and efficiently for all Hyatt hotels.
• TACS
• Billing and global payment
• Processes are based on
• Travel itineraries or
• Travel bookings.
• TACS
• Proprietary technology allows for
• The collection of data from a multitude of
  sources.

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Finance Reporting

• Epicor iScala Hospitality - Benefits
• Streamlines financial management operations
  with global localization
• Real-time financial and operational reporting
• To track daily cash, bank and revenue
  management,
• Creates effective and efficient data sharing
  between
• corporate office,
• Tighter control and audit

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C R M I P a d

• Mobilizing hotel staff with iPad lets them
• get out from behind the desk and
• in front of the guests.
• John Prusnick, Director of IT
• Its a great tool
• to sell the hotel.

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CRM - Self-Service kiosks

• Check in and get your room key.
• Before leaving for the airport
• print out your boarding pass.
• 70 hotels have such kiosks .
• Hyatts self-service kiosks are tied into the
  companys reservation system

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CRM Self-Service Check-in Benefits

• Employees
• The front-desk staff is less transaction and more
  customer-service-oriented.
• Customers
• No more lines to wait, ease and speed of use.

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CRM - Navigation ?

• The combination of NEC LCD displays and Omnivex
  software
• Displays real-time traffic,
• Forecasted weather
• Up-to-the-minute flight status.

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Intranet via cloud

• Hyatt operates over 400 global properties
• Provides IT services to over 350 domestic sites. 
  
• A widely distributed IT infrastructure.
• That requires corporate communications and
  collaboration.
• Hyatt selected Microsoft Online to provide cloud
  solution for distributed IT infrastructure.

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Microsoft Online ServicesBenefits

• SharePoint
• Collaboration for the sales teams across  more
  than 350 Domestic sites
• Exchange Online provides
• Access to all employees
• De-centralized IT model to manage
• More than 400 global properties
• TCO is anticipated to be
• Reduced by 30

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Hyatt e-Future

• Customer centered approaches.
• Personalization, simplification,
• accessibility of
• Products, processes, and
• Information.
• Technology needs to simplify
• The way hotels look after every single need of
  their customer.
• Coordinate
• Departments and services,
• Properties for hotel chains to run the business
  more efficiently

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Sources

1. http//www.apple.com/ipad/business/profiles/hyatt-
   hotels/
2. http//travel.usatoday.com/hotels/2010-07-27-hyatt
   27_CV_N.htm
3. http//panorama-consulting.com/hyatt-turns-to-info
   r-for-workforce-management-in-north-america/
4. http//www.taleo.com/customer/hyatt
5. http//www.hotel-online.com/News/PressReleases2000
   _2nd/May00_MarriottHyatt.html
6. http//www.avendra.com/whatwedo/PurchasingPrograms
   /Pages/default.aspx
7. http//hotelmule.com/wiki/ICT-and-e-Hospitality
8. http//news.thomasnet.com/companystory/Global-Hyat
   t-Corporation-Selects-Birch-Street-for-e-Procureme
   nt-and-Back-Office-Automation-526894
9. http//www.passkey.com/press_room/press_release/hy
   att_renews_group_reservations_partnership_with_pas
   skey/
10. http//www.hospitalitynet.org/news/4042848.html
11. http//www.avanade.com/us/case-studies/Pages/Hyatt
    .aspx
12. http//www.legalplans.com/News/News-Releases/June-
    22-2011.aspx
13. http//www.hyatttravelagents.com/cms.cfm?nPageNo1
    8939
14. http//www.hyattdevelopment.com/competitive_streng
    ths/sales_distribution.html
15. http//www.prweb.com/releases/2011/11/prweb8996536
    .htm