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SAFETY MANAGEMENT

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SAFETY MANAGEMENT An introduction to safety management systems (SMS) SEARAST/SARAST 10 January 2007 OVERVIEW Safety Management An inside look Systems Management ... – PowerPoint PPT presentation

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Title: SAFETY MANAGEMENT


1
SAFETY MANAGEMENT
  • An introduction to safety management systems
    (SMS)
  • SEARAST/SARAST
  • 10 January 2007

2
OVERVIEW
  • Safety Management
  • An inside look
  • Systems
  • Management responsibilities
  • Culture and organizations
  • Safety and Objectives
  • One way forward
  • Different perception
  • Systems approach
  • SMS framework
  • ICAO contribution

3
Concept of safety (ICAO)
  • Safety is the state in which the risk of harm to
    persons or property damage is reduced to, and
    maintained at or below, an acceptable level
    through a continuing process of hazard
    identification and risk management.

4
Safety
  • Traditional approach Accident prevention
  • Focus on outcomes (causes)
  • Unsafe acts by operational personnel
  • Attach blame/punish for failures to perform
    safely
  • Address identified safety concern exclusively
  • Identifies

WHAT?
WHO?
WHEN?
  • But not always discloses

WHY?
HOW?
5
Accident causes - a concept
Source James Reason
6
The organizational accident
Improve
Identify
Monitor
Contain
Reinforce
7
Processes and outcomes
Error causes and consequences are not linear in
their magnitude
8
Understanding deviations?
Production objective(s)
Incident
Accident
Violations
Technology
People
Safety space
Training
Procedures
9
Management responsibilities
  • Management commitment and responsibility
  • Senior management must
  • Develop the safety policy, signed by the
    accountable executive, in accordance to national
    and international standards and organizational
    priorities.
  • Communicate, with visible endorsement, the safety
    policy to all staff.
  • Provide necessary human and financial resources.

10
Head of organization
  • Management commitment and responsibility
  • Accountable executive must have
  • Full authority for human resources issues.
  • Authority for major financial issues.
  • Direct responsibility for the conduct of the
    organizations affairs.
  • Final authority over operations under
    certificate.
  • Final responsibility for all safety issues.

11
Three cultures
National

Organizational
Professional
12
Positive culture
Source David Marx
Flexible culture People can adapt organizational
processes when facing high temporary operations
or certain kinds of danger, shifting from the
conventional hierarchical mode to a flatter mode.
Informed culture People are knowledgeable about
the human, technical, organizational and
environmental factors that determine the safety
of the system as a whole.
Reporting culture People are prepared to report
their errors and experiences
Positive culture
Learning culture People have the willingness and
the competence to draw conclusions from safety
information systems and the will to implement
major reforms.
Just culture People are encouraged (even
rewarded) for providing essential safety-related
information. However, there is a clear line that
differentiates between acceptable and
unacceptable behaviour.
13
Three options
  • Organizations and the management of information
  • Pathological Hide the information
  • Bureaucratic Restraint the information
  • Generative Value the information

Source Ron Westrum
14
Three organizational culture types
Source Ron Westrum
Pathological
Bureaucratic
Generative
Hidden
Information
Ignored
Sought
Shouted
Messengers
Tolerated
Trained
Shirked
Boxed
Shared
Responsibilities
Discouraged
Allowed
Rewarded
Reports
Covered up
Merciful
Scrutinized
Failures
Crushed
Problematic
Welcomed
New ideas
Conflicted organization
Red tape organization
Reliable organization
Resulting organization
15
The safety stereotype
16
Is it?
In this ATC Unit safety is first
17
Really?
18
Objective of an organization?
19
The management dilemma
Management levels
Resources
Resources
Protection
20
The management dilemma
Management levels
Protection
21
The management dilemma
Management levels
Protection
22
Why SM? An imperfect system
23
Levels of intervention and systems
Safety management levels
Desirable management level
24
The essential is invisible to the eyes
Number of occurrences
25
One way forward
  • Different perception
  • Safety management
  • A system approach
  • ICAO SMS framework
  • Building the system
  • Training
  • Responsibilities
  • Management process
  • Training

26
The changing of the guard
  • Traditional Accident/serious incident
    investigation
  • Aviation system as pre-specified is perfect.
  • Compliance based.
  • Outcome oriented.
  • Evolving Safety management
  • Aviation system as pre-specified is
    imperfect.
  • Performance based.
  • Process oriented.

27
ICAO SMS FRAMEWORK
  • Safety policy and objectives
  • 1.1 Management commitment and responsibility
  • 1.2 Safety accountabilities of managers
  • 1.3 Appointment of key safety personnel
  • 1.4 SMS implementation plan
  • 1.5 Coordination of the emergency response plan
  • 1.6 Documentation
  • Safety risk management
  • 2.1 Hazard identification processes
  • 2.2 Risk assessment and mitigation processes
  • 2.3 Internal safety investigations
  • Safety assurance
  • 3.1 Safety performance monitoring and
    measurement
  • 3.2 The management of change
  • 3.3 Continuous improvement of the safety
    system
  • Safety promotion
  • 4.1 Training and education
  • 4.2 Safety communication

28
Responsibilities for managing safety
  • These responsibilities fall into four basic
    areas
  • Definition of policies and procedures regarding
    safety.
  • Allocation of resources for safety management
    activities.
  • Adoption of best industry practices.
  • Incorporating regulations governing civil
    aviation safety.

29
State safety programme
  • An integrated set of regulations and activities
    aimed at improving safety.
  • States are responsible for establishing a safety
    programme
  • Safety regulation
  • Safety oversight
  • Accident/incident investigation
  • Mandatory/voluntary reporting systems
  • Safety data analysis
  • Safety promotion

30
The final objective
Safety programme SMS State integrated safety
management system
Protection
Production
State safety programme
Objective Public safety
Oversight
Acceptance Oversight
Organizations safety management system (SMS)
Organizations production processes
Objective Achieve commercial goals and customer
satisfaction
Objective Manage and control safety risk
Risk management Safety assurance
31
The safety management process
32
ICAO contribution
  • SMS SARPS
  • SMS Guidance Material
  • Safety Management Manual (SMM)
  • (DOC. 9859)
  • SMS training
  • Authorities
  • Lead SMS implementation
  • National training organizations
  • Train-the-trainers

33
Course goals
  • The goals of the ICAO Safety Management Systems
    (SMS) Course are to
  • provide participants knowledge of safety
    management concepts and ICAO Standards and
    Recommended Practices (SARPs) on safety
    management in Annexes 6, 11 and 14, and related
    guidance material and
  • develop participants knowledge to certify and
    oversee the implementation of key components of
    an SMS, in compliance with relevant ICAO SARPs.

34
Course contents
  • Module 1 SMS course introduction
  • Module 2 Basic safety concepts
  • Module 3 Introduction to safety management
  • Module 4 Hazards
  • Module 5 Risks
  • Module 6 SMS regulation
  • Module 7 Introduction to SMS
  • Module 8 SMS planning
  • Module 9 SMS operation
  • Module 10 Phased approach to SMS
    Implementation

35
Course structure
Safety Management System
Safety Management System
Safety Management System
Safety Management System
Safety Management System
36
Evaluation of participants
  • Daily progress evaluation
  • A final evaluation test of one hour duration will
    be administered on the last day of the course.
  • The evaluation test includes twenty (20)
    questions of multiple choice answers.
  • Minimum pass mark 70

37
Why evaluation?
  • The objective of the final evaluation test is to
    verify that participants have understood the
    basic principles of the planning, implementation
    and operation of safety management systems in
    order to be able to certify and oversee operators
    and service providers SMS according to ICAO
    requirements.

38
If you are, ICAO is
  • Are you ready?
  • ICAO can assist
  • Guidance material
  • Training
  • Other support
  • Direct
  • indirect

39
SAFETY MANAGEMENT
  • An introduction to safety management systems
    (SMS)
  • St-Petersburg
  • 12 13 December 2006
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