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Communication Influences/Barriers 1.02 PP2

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Speak clearly Face the individual (lip reading) 4. Write messages ... Language People who do not speak the same language as you may have a difficult time ... – PowerPoint PPT presentation

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Title: Communication Influences/Barriers 1.02 PP2


1
Communication Influences/Barriers 1.02 PP2
2
Factors that affect communication
3
Barriers to Communication
  • anything that gets in the way of clear
    communication
  • Personal
  • Physical
  • Cultural
  • Environmental

4
Factors that Effect Communication Barriers
5
Communication Strategies - Environmental -
  • Accessible patient care areas
  • Calm, quiet environment
  • Private area

6
- Personal -
  • Use appropriate terms that patients can
    understand
  • Recognize influences and barriers to overcome
    them
  • Control behavior

7
Physical Disabilities
  • Deafness or hearing loss
  • Blindness or impaired vision
  • Aphasia or speech disabilities

8
Improved communication with the hearing impaired
  • Use body language (gestures/signs)
  • 2. Speak clearly
  • Face the individual (lip reading)
  • 4. Write messages
  • 5. Make sure hearing aids are working
  • properly
  • 6. Go to quite area, eliminate
  • unnecessary noises

9
Improved communication with the visually impaired
  • 1. Use a soft tone of voice.
  • Describe events that are
  • occurring, explain noises
  • 3. Announce your presence as
  • you enter a room.
  • 4. Use large print documents
  • Use touch (tactile cues)
  • when appropriate.

10
Improving communication with someone with aphasia
or speech impairments
  • Health care worker must be patient
  • Allow them to try and speak
  • Encourage them to take their time
  • Repeat message to assure accuracy

11
Aphasia / speech impairments
  • Encourage them to use gestures or point to
    objects
  • Provide pen and paper if they can write
  • Use pictures with key messages to communicate

12
Psychological Barriers
  • Often caused by
  • Prejudice
  • Frustations
  • Life experiences
  • Stereotypes such as dumb blond cause us to
    make snap judgments about others that affect the
    communication process.

13
Psychological Barriers
  • Health care workers must learn to put prejudice
    aside and show respect for all individuals.
  • Is that possible for you?

14
Cultural Barriers
  • Deal with beliefs, attitudes and customs
  • Individualized beliefs/practices r/t health and
    illness
  • Some cultures believe in balance if the body is
    cold, they eat hot foods.
  • Illness is due to demons/evil spirits
  • Health is a reward from God and illness a
    punishment

15
Culture
  • Cultural beliefs must be respected (religion)
  • Pts. may practice their remedies in addition to
    modern HC techniques
  • Cultural diversity may interfere with
    communication in various ways.

16
Cultural Barriers - Language
  • People who do not speak the same language as you
    may have a difficult time communicating. You
    should
  • Speak slowly
  • Use nonverbal communication
  • speak slowly/clearly
  • Find an interpreter
  • Avoid slang/local phrases

17
Eye Contact/Gestures/Body Language
  • Dependent upon cultures
  • May be acceptable or viewed as a sign of
    disrespect or hostility
  • Sign of listening and sincerity

18
Cultural Barriers Eye Contact
  • In some cultures
  • it is not acceptable
  • and looking down is
  • a sign of respect

19
Cultural Differences Terminal Illness
  • In some cultures, the patient is NOT told his/her
    prognosis and family members are responsible for
    making care decisions

20
Cultural Differences - Touch
  • In some cultures, it is wrong to touch someone on
    the head

21
Cultural Differences Personal Care
  • In some cultures, only family members provide
    personal care.
  • Respect and acceptance of cultural diversity is
    essential fo any health care worker.

22
Remember You are there for the pt. And they are
entitled to quality healthcare.
23
Pts right to quality HC
  • Health care workers should
  • Allow patients to express their fears or anger
  • Encourage them to talk about their feelings
  • Avoid arguing
  • Remain calm
  • Talk in a non-threatening tone of voice
  • Provide quality care

24
The End!
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