BANKjet 1500

1

• BANKjet 1500
• Training Manual
• 06/20/2008

2
Notes

3
Overview

• BANKjet 1500 Printer Basics
• Unpacking the Printer
• Attaching the Power Cable
• Loading the Ink Cartridges
• Loading the Paper
• Installation of Drivers
• Using the Printer Buttons
• Troubleshooting and Recovering Printer Issues
• Finding the Model and Serial Number
• Understanding the Fault Indicator LEDs
• Clearing and Recovering a Paper Jam
• Replacing the Ink Cartridge
• Clearing and Recovering an Ink Cartridge Issue
• Recovering Communications/Connectivity
• Escalating Unrecoverable Issues

4
BANKjet 1500 Printer Basics

• Unpacking the Printer
• Attaching the Power Cable
• Loading the Ink Cartridges
• Loading the Paper
• Installation of Drivers
• Using the Printer Buttons

5
Unpacking the Printer

• Remove the printer from the box
• Verify no Styrofoam from the packaging gets into
  the validation slot of the printer.

6
Attaching the Power Cable

• Place the BANKjet 1500 printer near the PC teller
  station and attach the power cord to the printer.
• Please be sure to use the power cord cable
  restraint to prevent accidental power cord
  removal during regular operation.
• Plug in the power cord to the power outlet to
  power the printer on.
• Note The power button on the front of the
  printer is disabled.
• See diagrams below for information on location of
  ports and restraints.

7
Loading the Ink Cartridges

• Caution Do not touch the ink cartridges
  metallic connector surface with your fingers.
  Doing so will contaminate the connector and
  produce sub-standard print quality.
• Remove the new ink cartridge(s) from their sealed
  pouch and remove the Mylar tape from the face of
  the new Ink cartridge. (Holding the cartridge by
  the tab will ensure a clean installation)

8
Loading the Ink Cartridges - Continued

• Press the OPEN COVER Button to release the rear
  paper cover from the console, then swing the rear
  paper cover towards the back of the printer.
  (Opening the printers front cover will also open
  the rear paper cover.)

9
Loading the Ink Cartridges - Continued

• Pull down the blue cartridge latch/latches (1)
  and remove the old ink cartridges (2).
• Press the NEW CARTRIDGE Button with the
  cartridges removed. Doing this
• initializes the ink status.
• Place the new ink cartridge(s) into the carriage
  (3). Hold the cartridges by their tab to ensure a
  clean installation. (Install the cartridge so
  that the tab is facing the front of the printer.)
  Close blue latch/latches (4).
• Close all of the printers covers.

10
Loading the Paper

• Before you attempt to load the paper roll, make
  sure that the printer is plugged in and that the
  printer is set to the OPERATIONAL/ON mode.
  IMPORTANT! Paper cannot be loaded for the first
  time without first installing the ink cartridges.
• Use the cover open button to release the rear
  paper cover from the console then swing it
  towards the back of the printer to reveal the
  paper compartment.

11
Loading the Paper - Continued

• Close the rear paper cover pressing as indicated
  by the label, Press Here to Close making sure
  that it snaps into place. Using the printers
  Insta-Load feature the printer will
  automatically load the paper through the feeding
  mechanism. If the paper does not feed, repeat the
  steps.

12
Installation of Drivers

• Before you connect the printer to your PC please
  complete the following steps
•  
• 1.) Download the USB drivers,
  Release5.0.0.5.zip (957K), from our website here
• http//www.transact-tech.com/tsg/drivers_usb
  .html
• 2.) Download the Windows drivers,
  nt_223.exe(504K), from our website here 
• http//www.transact-tech.com/tsg/printdrivers
  _archive.html
• 3.) Right Click on the file Release5.0.0.5.zip
  and extract all to a folder.
•  
• 4.) In the folder where the Release5.0.0.5.zip
  was unzipped to find and run the VERVARS.REG
  file. --This merges needed registration files
  into the registry.
•  
• 5.) Run the nt_223.exe.
•      a.) It will ask you to specify a path.
•      b.) Change the a\ to C\nt223
•      c.) Click ok.
•      d.) Files will be extracted to a folder
  (nt223) on your hard drive.
•  

13
Installation of Drivers - Continued

• 6.) Make sure the printer is in a ready
  condition.
•       a.) Paper Loaded.
•       b.) Power on.
•       c.) No error lights.
•       d.) Green Ready Light on.
•       
• 7.) Connect the USB cable from the Printer to the
  PC.
•  
• 8.) The Found New Hardware wizard should appear.
•  
• 9.) Follow the prompts, and select the Advanced
  option to install from a specific location.
•  
• 10.) Browse to and select the folder where you
  unzipped Release5.0.0.5.zip as the specific
  location to search.--same place the VERVARS.REG
  file is located.
•  
• 11.) This will install the USB drivers, giving
  you a virtual serial port (can be seen in Device
  Manager under ports), and a USB port.
•  
• 12.) Go to Start, Printer and Faxes. (Or, Start,
  Control Panel, Printer and Faxes)

14
Installation of Drivers - Continued

• 13.) Click the Add Printer.
•  
• 14.) Follow the prompts...
•       a.) Next
•       b.) Local printer attached...
•       c.) Uncheck Automatically Detect option
•       d.) Next
•       e.) Choose USB port from the drop down port
  selection.
•       f.) Next
•       h.) Click Have Disk Button
•        i.) Browse to your C\nt223 folder. 
•       j.)  Select the OEMSETUP.INF file.
•       k.) Open.
•       l.) OK.
•      m.) Select Ithaca on the left
•       n.) Series 1500 NT on the right.
•       o.) Next
•       p.) Continue through the rest of the
  prompts choosing options as needed.
•      q.) Finish

15
Installation of Drivers - Continued

• 15.) Go to Start, Printer and Faxes. (Or, Start,
  Control Panel, Printer and Faxes)
•  
• 16.) Right Click on the Series 1500 NT printer,
  select Properties.
•  
• 17.) Select the Start/End Doc Tab at the top.
•  
• 18.) Change the Line feeds from 0 to 8.
•  
• 19.) Check all 3 boxes for cut, and cash drawers.
•     
• Printer is now setup and ready to use with your
  system.

16
Using the Printer Buttons
Printer Buttons Printer Buttons Printer Buttons
Button What it does
New (Quick Press) Prints a Receipt that displays the current ink cartridge levels (Left Black Right Blue)
Form Takes Paper into the validation slot
Feed Holding Feed if nothing is in the validation slot causes the receipt paper to advance Holding Feed if something is in the validation slot causes it to pop-up
New Feed (Reverse Feed) Holding New Feed while the cover is open causes the paper to reverse feed
Open Cover Opens the cover to the receipt paper

17
Troubleshooting and Recovering Printer Issues

• Finding the Model and Serial Number
• Understanding the Fault Indicator LEDs
• Clearing and Recovering a Paper Jam
• Replacing the Ink Cartridge
• Clearing and Recovering an Ink Cartridge Issue
• Recovering Communications/Connectivity

18
Finding the Model and Serial Number

• The Model (MOD) Serial Number (S/N) is located
  on the bottom of the printer.
• The Serial Number on a Bankjet 1500 printer
  always start with an S.
• See sample label below
• A04, found on the above example label, is a
  date code of when the printer was manufactured.
  AJanuary, BFebruary, CMarch, etc. and the
  042004 for the 2
• digit year.

19
Understanding the Fault Indicator LEDs

• General Recoverable errors

20
Understanding the Fault Indicator LEDs -
Continued

• General Unrecoverable errors
• These normally requires the printer to be sent in
  for repair.

21
Understanding the Fault Indicator LEDs -
Continued

• Bootload Mode
• The BJ1500 should not be in Bootload Mode.
• This is for changing firmware in the printer.
• Stage 1 Red light is on Green light is
  flashing.
• Stage 2 Red Green light are alternating.
• Hit the Power button to advance from Stage 1 to
  Stage 2 and then to Exit.
• If printer will not exit Bootload mode printer
  needs to be sent in for repair.

22
Clearing and Recovering a Paper Jam

• Clearing a paper jam is the most prevalent
  problem you will encounter.
• Open the paper cover and remove the paper roll
  from the printer.
• Use the feed button to feed the feed motor
  forward.
• Use the feed button and new cartridge button
  together to reverse the feed motor backward.
• This will allow you to get most paper jams clear.
• Lift the cartridge cover, and move the carriage
  (just push it) to the right or left and clear any
  paper that may have fallen inside.
• DO NOT use screw drivers, etc. to remove jams, as
  this can damage the paper guide which is just a
  thin metal guide that once damaged must be sent
  in for repair.
• You may need to alternate between forward and
  backward feeding with the machine held upside
  down to clear some difficult jams.
• Ultimately, most, if not all, jams should be
  solvable.

23
Replacing the Ink Cartridge
Replacing the Ink Cartridge Replacing the Ink Cartridge
Step Action
1 Remove the new ink cartridge from its sealed pouch and remove the Mylar tape from the face of the new ink cartridge.
2 Press the Open Cover button to release the rear paper cover from the console and swing that cover back, then swing the front ink cartridge cover up.
3 Pull down the blue cartridge latch/latches and remove the old ink cartridge(s).
4 Press the New cartridge button with the cartridge(s) removed Note Pressing the New button initializes the ink status.
5 Place the new ink cartridge(s) into the carriage. Hold the cartridges by their tab to ensure a clean installation. Install the cartridge so the tab is facing the printer front.
6 Close all of the covers.
Note The ink levels decrease based on the
number of characters printed, not the volume of
ink physically in the ink cartridge. Therefore,
if you remove your ink cartridge, hit the new
button, and replace the same ink cartridge the
levels will still reset to 100.
24
Clearing and Recovering an Ink Cartridge Issue

• Ink cartridges issues usually relate to quality
  of print.
• Complaints of light print, missing parts of a
  printed character, or not printing at all, though
  the paper is feeding out as if it is printing,
  are all indications of an ink cartridge issue.
• Check ink cartridges for any blockage by stray
  paper or food particles, etc.
• Remove and Re-insert the cartridges.
• Check that paper is not blocking the nozzle of
  the ink cartridges.
• A hard to find paper jam will cause the nozzle to
  be blocked causing the print to appear like it is
  not printing in one section of the receipt only.
• Printer my not print at all even though the
  cartridge are inserted.
• Possible the ink cartridge needs to be cleared of
  air bubbles.
• To do this, get a paper towel or tissue. Place
  this on the nozzle end to catch ink that will
  squirt out. Hold the cartridge with the label
  facing you. Blow into the cut out piece of the
  little shelf under the label.
• DO NOT Remove the Label when doing this, ever.
• Replace cartridge with new cartridge.
• See previous section Replacing the Ink
  Cartridge for instructions.

25
Recovering Communications/Connectivity

• When a communication or connectivity issue occurs
  follow these steps to recover
• Unplug the USB cable from printer.
• Unplug the power cord from printer.
• Plug the printer power cord back in to printer.
• Check printer status using LED indicator lights.
  (greenpower)
• Plug the USB cable back into printer.
• This will normally resolve most USB issues.
• If this does not correct the USB drop issue
• Unplug the USB cable from printer.
• Unplug the power cord from printer.
• Plug the printer power cord back in to printer.
• Check printer status using LED indicator lights.
  (greenpower)
• Shutdown Restart PC.
• Plug the USB cable back into printer.
• This will normally resolve a more difficult USB
  issues.

26
Escalating Unrecoverable Issues

• If printer issue is unrecoverable contact
  Technical Support for further troubleshooting or
  call for an Return Material Authorization(RMA) to
  requesting a printer be sent in for repair.

27
Summary

• Many problems are solvable in the field.
• Use this document as a guide to different problem
  you may encounter and possible solutions.
• When all else fails use common sense, determine
  the problem, and resolve accordingly .
• When resolution is not possible request a RMA
  from TransAct to repair the printer.

28
(No Transcript)