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2 Chapter Information Systems in the Enterprise Management Information Systems Chapter 2 Information Systems in the Enterprise MAJOR TYPES OF SYSTEMS IN ORGANIZATIONS ... – PowerPoint PPT presentation

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Title: Information


1
2
Chapter
Information Systems in the Enterprise
2
Management Information Systems Chapter 2
Information Systems in the Enterprise
MAJOR TYPES OF SYSTEMS IN ORGANIZATIONS
Types of Information Systems
3
Management Information Systems Chapter 2
Information Systems in the Enterprise
MAJOR TYPES OF SYSTEMS IN ORGANIZATIONS
Different Kinds of Systems
  • 1 Operational-level systems support operational
    managers, keeping track of the elementary
    activities and transactions timeframe daily,
    weekly, monthly
  • 2 Management-level systems serve the monitoring,
    controlling, decision-making, and administrative
    activities timeframe monthly to yearly
  • 3 Strategic-level systems help senior management
    tackle and address strategic issues timeframe
    3 years or more

4
Management Information Systems Chapter 2
Information Systems in the Enterprise
MAJOR TYPES OF SYSTEMS IN ORGANIZATIONS
Major Types of Systems
  • Transaction Processing Systems (TPS) (Ex Airline
    reservation system)
  • Management Information Systems (MIS) (Ex
    End-of-semester Students receiving financial aid
    report)
  • Decision-Support Systems (DSS) (Ex Optimum
    number of trucks to distribute merchandise to all
    Wal-Mart Stores in Texas)
  • Executive Support Systems (ESS) (Ex Integrated
    screen Stock prices, Competitor products, New
    Project proposals, Business partners
    profitability)

5
Management Information Systems Chapter 2
Information Systems in the Enterprise
MAJOR TYPES OF SYSTEMS IN ORGANIZATIONS
The Four Major Types of Information Systems
6
Management Information Systems Chapter 2
Information Systems in the Enterprise
MAJOR TYPES OF SYSTEMS IN ORGANIZATIONS
Transaction Processing Systems (TPS)
  • Basic business systems that serve the operational
    level (day-to-day activities)
  • A computerized system that performs and records
    the daily routine transactions necessary to the
    conduct of the business

7
Management Information Systems Chapter 2
Information Systems in the Enterprise
MAJOR TYPES OF SYSTEMS IN ORGANIZATIONS
A Symbolic Representation for a Payroll TPS
8
Management Information Systems Chapter 2
Information Systems in the Enterprise
MAJOR TYPES OF SYSTEMS IN ORGANIZATIONS
Typical Applications of TPS
9
Management Information Systems Chapter 2
Information Systems in the Enterprise
MAJOR TYPES OF SYSTEMS IN ORGANIZATIONS
Management Information Systems (MIS)
  • Management level
  • Inputs High volume transaction level data
  • Processing Simple models
  • Outputs Summary reports
  • Users Middle managers
  • Example Annual budgeting

10
Management Information Systems Chapter 2
Information Systems in the Enterprise
MAJOR TYPES OF SYSTEMS IN ORGANIZATIONS
Management Information Systems (MIS) (continued)
11
Management Information Systems Chapter 2
Information Systems in the Enterprise
MAJOR TYPES OF SYSTEMS IN ORGANIZATIONS
Management Information Systems (MIS) (continued)
A sample MIS report
12
Management Information Systems Chapter 2
Information Systems in the Enterprise
MAJOR TYPES OF SYSTEMS IN ORGANIZATIONS
Decision-Support Systems (DSS)
  • Management level
  • Inputs Transaction level data
  • Processing Interactive
  • Outputs Decision analysis
  • Users Professionals, staff
  • Example Contract cost analysis

13
Management Information Systems Chapter 2
Information Systems in the Enterprise
MAJOR TYPES OF SYSTEMS IN ORGANIZATIONS
Decision-Support Systems (DSS) (Continued)
Voyage-estimating decision-support system
14
Management Information Systems Chapter 2
Information Systems in the Enterprise
MAJOR TYPES OF SYSTEMS IN ORGANIZATIONS
EXECUTIVE SUPPORT SYSTEMS (ESS)
  • Inputs Aggregate data
  • Processing Interactive
  • Outputs Projections
  • Users Senior managers
  • Example 5 year operating plan

15
Management Information Systems Chapter 2
Information Systems in the Enterprise
MAJOR TYPES OF SYSTEMS IN ORGANIZATIONS
Model of a Typical Executive Support System
16
Management Information Systems Chapter 2
Information Systems in the Enterprise
MAJOR TYPES OF SYSTEMS IN ORGANIZATIONS
EXECUTIVE SUPPORT SYSTEMS (ESS) (Continued)
  • Top Level Management
  • Designed to the individual senior manager
  • Ties CEO to all levels
  • Very expensive to keep up
  • Extensive support staff

17
Management Information Systems Chapter 2
Information Systems in the Enterprise
 
 
SYSTEMS FROM A FUNCTIONAL PERSPECTIVE
EXAMPLES Sales and Marketing Systems
Table 2-2
18
Management Information Systems Chapter 2
Information Systems in the Enterprise
 
SYSTEMS FROM A FUNCTIONAL PERSPECTIVE
EXAMPLES Manufacturing and Production Systems
19
Management Information Systems Chapter 2
Information Systems in the Enterprise
 
SYSTEMS FROM A FUNCTIONAL PERSPECTIVE
EXAMPLES Financing Accounting Systems
Table 2-4
20
Management Information Systems Chapter 2
Information Systems in the Enterprise
 
SYSTEMS FROM A FUNCTIONAL PERSPECTIVE
EXAMPLES Human Resource Systems
Table 2-5
21
Management Information Systems Chapter 2
Information Systems in the Enterprise
INTEGRATING FUNCTIONS AND BUSINESS PROCESSES
Introduction to Enterprise Applications
Business Processes and Information Systems
  • Business processes
  • Concrete work flows of material, information, and
    knowledgesets of activities
  • Unique ways to coordinate work, information, and
    knowledge
  • Information systems help organizations achieve
    great efficiencies by automating parts of
    processes

22
Management Information Systems Chapter 2
Information Systems in the Enterprise
INTEGRATING FUNCTIONS AND BUSINESS PROCESSES
Introduction to Enterprise Applications
Systems for Enterprise-Wide Process Integration
  • Enterprise applications
  • Designed to support organization-wide process
    coordination and integration
  • Consist of
  • Enterprise systems (Ex Company-wide hours
    tracking and accounting system)
  • Supply chain management systems
  • Customer relationship management systems
  • Knowledge management systems

23
Management Information Systems Chapter 2
Information Systems in the Enterprise
INTEGRATING FUNCTIONS AND BUSINESS PROCESSES
Introduction to Enterprise Applications
Challenges of Enterprise Systems
  • Difficult to build Require fundamental changes
    in the way the business operates
  • Technology Require complex pieces of software
    and large investments of time, money, and
    expertise
  • Centralized organizational coordination and
    decision making Not the best way for the firms
    to operate

24
Management Information Systems Chapter 2
Information Systems in the Enterprise
MANAGEMENT OPPORTUNITIES, CHALLENGES, AND
SOLUTIONS
  • Solution Guidelines
  • Inventory the firms information systems Develop
    a list of firm-wide information requirements to
    give a 360-degree view of the most important
    information needs of the firm.
  • Employee and management education Ensure that
    you understand how much training is required.
  • Account for the costs and benefits Develop an
    accounting system for information services firm-
    wide.
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