OFFICE OF THE STATE CHIEF INFORMATION OFFICER - PowerPoint PPT Presentation

Loading...

PPT – OFFICE OF THE STATE CHIEF INFORMATION OFFICER PowerPoint presentation | free to download - id: 5de767-NzgxZ



Loading


The Adobe Flash plugin is needed to view this content

Get the plugin now

View by Category
About This Presentation
Title:

OFFICE OF THE STATE CHIEF INFORMATION OFFICER

Description:

Title: PowerPoint Presentation Author: DPena Last modified by: afuller Created Date: 3/15/2006 10:21:16 PM Document presentation format: On-screen Show – PowerPoint PPT presentation

Number of Views:468
Avg rating:3.0/5.0
Slides: 45
Provided by: DPe7
Learn more at: http://www.calema.ca.gov
Category:

less

Write a Comment
User Comments (0)
Transcript and Presenter's Notes

Title: OFFICE OF THE STATE CHIEF INFORMATION OFFICER


1
VoIP E9-1-1 Emerging Technologies
  • OFFICE OF THE STATE CHIEF INFORMATION OFFICER
  • Enterprise Services Office
  • Public Safety Communications Division

Donna Pena, ENP, PMPCalifornia 911
OfficeCalNENA San Diego March 3, 2010
2
CA VoIP E9-1-1 Objective
  • Together with the local exchange carriers, PSAPs,
    VSPs, VPCs, and ESGWs, the objective is to
    implement the best "comparable E9-1-1" service
    for the VoIP user that calls 9-1-1 in California,
    while keeping the network reliable.

3
VoIP Caller Background
  • TIAs 2006 Telecom Market Review and Forecast
  • 4.2 million subscribers in 2005 (National).
  • 43.9 annual increase thru 2009, 18 M.
  • Now Majic Jack has 200,000 new users per month
    (2009)
  • What is a VoIP call and how do you
  • get the location information?
  • Computer accessed phone service
    over the internet.
  • Customer enters their location data into
    the screen that is then provided with
    the call.

4
VoIP E9-1-1 FCC Information
  • FCC Order 05-116
  • FCC E9-1-1 Requirements for VoIP Providers to
    provide callback (CBN) number and location
    information
  • By Sept. 28, 2005 notification to and
    acknowledgement by 100 of customers of VoIP
    9-1-1 limitations
  • Fixed or Nomadic subscribers that register their
    address
  • Mobile IP Requirements
  • Under development
  • Web links
  • www.fcc.gov/voip/ (new link)
  • www.fcc.gov/cgb/consumerfacts/voip.html

5
CA VoIP E9-1-1 Home Page
  • www.ocio.ca.gov/PSCD/Services/911/VoIP

6
VoIP - Acronyms
VSP
VoIP Service Provider
VPC
VoIP Positioning Center
ESGW
Emergency Services Gateway
ESQK
Emergency Service Query Key (pANI)
916-211-XXXX
Voice Over Internet Protocol
VOIP
7
CA VoIP E9-1-1 Stakeholders
County Coordinators CHP Coordinator 59
400
5
6
393
2
8
VoIP E9-1-1 Call Path
1. Caller makes a 9-1-1 call (caller
already registered address with VSP). 2.
VSP call goes to selected VPC containing database
information of call back and registered
address. 3. VPC validates address in their
database. 4. VPC geocodes callers address
(converts to a Lat/Long) and uses the shape files
to determine where to route call (PSAP and ESN).
5. VPC sends call to appropriate ESGW
connected to the correct S/R. 6. ESGW uses
ESRN to determine which PSAP the caller should be
delivered to. 7. S/R uses ESN to route
call to PSAP. 8. PSAP equipment uses pANI
to query back to VPC to obtain CBN and ALI for
Call Taker.
9-1-1 Caller
Call Taker
VSP (VoIP Service Provider)
400
911 Trunks
ESGW (Emergency Services Gateway)
VPC (VoIP Positioning Center)
Geocodes
Frame Relay
or 6 others
ESQK (pANI) 809-211-1234
HBF, TCS Intrado VIXXI, T-Mobile
Multi-Steering with 10-digit ANI
VoIP ANI/ALI
9
CA 9-1-1 Office
9
Routing with Shape files
  • Electronic maps showing the individual boundaries
    for PSAPs and their ESNs are needed for accurate
    911 call routing.
  • Every County has a different picture depending on
    number of PSAPs and ESNs.

Los Angeles
San Benito
CA 9-1-1 Office
10
Statewide E9-1-1 Shape Files
  • CA County Status 2-25-2010
  • 22 Complete
  • 4 In Progress
  • 7 Need Corrections
  • 25 Need to Develop

CA 9-1-1 Office
11
CA VoIP E9-1-1 Shape File Recommendations Document
  • Background County Coordinators have been asked
    by the State 9-1-1 Office to work with the Voice
    Positioning Centers (VPCs) to ensure accurate
    call routing of VoIP calls. VoIP calls are
    geocoded (translated from an address to a
    Lat/Long) and then routed using electronic maps
    known as shape files. These maps contain PSAP ESN
    jurisdiction information. Key to coordination has
    been for the County Coordinators to use any
    existing maps within the county to minimize work.

http//www.cio.ca.gov/PSCD/911/pdf/CAVoIPE9-1-1Sha
peFileRecommendations.pdf
CA 9-1-1 Office
12
CA VoIP E9-1-1 Shape Files
  • Planning to update attribute table to include
  • FCC ID, PSAP Name (receiving the call)
  • Jurisdiction Name (if there are contracted
    cities)
  • City (name or unincorporated)
  • Police, Fire, Medical, CHP
  • Landline ESN, Landline Default-ESN, Landline
    D-ESN Name
  • Bridgette Lyons, GIS Subject Matter Expert
  • County Coordinator for San Benito
  • Peer to peer training
  • Phone (831) 630-5194
  • E-mail blyons_at_sbcsheriff.org

CA 9-1-1 Office
13
(No Transcript)
14
No TAP in ALI
  • No Temporary Address Posting
  • Would add TAP to the beginning of the customer
    name field.
  • Provides potentially wrong address information.
  • California opted out with the option for ATT 3G
    Micro Cell.

15
VIXXI PSAP On-line Subscriber Look-up tool
  • Only VPC to provide on-line access
  • Tested by Sacramento CC
  • Provides on-line subscriber information
  • No waiting for escalation information
  • Must enroll with Fondra Marshall
  • fondra_at_dashcs.com
  • (972) 819-0086

16
CA E 9-1-1 Call Types at PSAPs
17
CA VoIP E9-1-1 PSAP Readiness
  • CPE
  • 10/20 Digit Capable
  • Ability to Re-Bid ALI from VPCs
  • Known as Multi-steering
  • ESN(s) Identified
  • Single-ESN PSAPs
  • Multi-ESN PSAPs (choosing 1 ESN with limitations)
  • Multi-ESN PSAPs (providing ESN level shape files)

18
CA VoIP E9-1-1 PSAP Deployment Flow Chart
MULTIPLE ESN PSAPs
SINGLE ESN PSAPs
True single ESN?
Does PSAP have Shape files per ESN?
FORMAT 04 or MS at PSAP?
NO
YES
YES
NO
Document issue in table
Verify shape jurisdiction w/VPC if necessary
PSAP OK w/limitation w/manual transfers?
Send shape files to VPCs
VPCs obtain ESQK
LECs build shell records
Work w/VPCs to finalize and validate
NO
YES
VPC to Schedule 1 week advance notice with
County Coordinator
Recommend keep 10-digit until ready
Which single ESN?
DEPLOY
18
CalNENA 3/3/2010
CA 9-1-1 Office
19
CA VoIP E9-1-1 PSAP Deployments
Goal 392 Local Primary PSAPs
1 CHP Capitol Communication Center
373 PSAPs are deployed with at least one VPC (95)
20
CA VoIP E9-1-1 PSAP Call Volume
Chart data derived from CARSNet (VZN) and FRNIS
(ATT) information
Annual values include telematics 6,804 calls in
2009
21
CA VoIP E9-1-1 Video Relay Service FCC Info
  • FCC 64.605(b)(2)(ii) December 2008
  • VRS or IP Relay providers must transmit all 911
    calls, as well as ANI, the caller's Registered
    Location, the name of the Video Relay Services
    (VRS) or IP Relay provider, and the calling
    assistants identification number for each call,
    to the PSAP.
  • FCC 08-275A1, December 19, 2008
  • IP services requirements for E911
  • TRS providers must institute procedures to verify
    the accuracy of registration information,
    including the consumers name and mailing
    address, before issuing the consumer a ten-digit
    telephone number
  • FCC 08-151, June 24, 2008
  • Call back number registration requirements
  • As of November 12, 2009 users must have a
    10-digit number.

22
CA VoIP E9-1-1 Telecommunication Relay Service
(TRS)
  • TRS users call or receive calls on TTYs (text
    telephones) and Communication Assistants (CA)
    relay back and forth between the TTY user and the
    speaking caller.

http//www.apcointl.org/documents/PSAPVRSIPRelayOv
erview.pdf
23
CA VoIP E9-1-1 Video Relay Service
  • VRS is a variation of traditional TRS. The snag
    for E911 calls made through VRS is the
    possibility of a disconnection somewhere in the
    communication chain due to the instability of the
    internet and the number of connections in place.
  • In a VRS Call, the Communication Assistant (CA)
    is a skilled sign language interpreter referred
    to as a VI (Video Interpreter) who can see the
    video caller via a video device and an internet
    connection. The VI interprets and relays between
    the ASL (American Sign Language) user and the
    speaking person.
  • http//www.apcointl.org/documents/PSAPVRSIPRelayOv
    erview.pdf

24
CA VoIP E9-1-1 IP Relay Service
  • IP Relay (internet protocol relay) is very
    similar to traditional relay with the exception
    of the type of device being used (any computer,
    personal digital assistant, web-capable telephone
    or other internet-capable device) and the
    connection mode (not public switched telephone
    network, but the internet).
  • Because IP Relay is text based (like traditional
    TRS) the process can be more time consuming and
    less spontaneous.
  • The connection via the internet, however, poses
    the same issues as it does with a VRS call.
  • http//www.apcointl.org/documents/PSAPVRSIPRelayOv
    erview.pdf

25
CA VoIP E9-1-1 VRS/IP Relay Call Guide
  • Standard Operating Procedure Recommendations
  • Suggested questions for developing a VRS/IP Relay
    Call Guide
  • http//www.apcointl.org/documents/PSAPVRSIPRelaySO
    Precommendations.pdf
  • NENA 02-502, Version 3 (additional info)

26
IP/VRS Providers List from FCC
American Network - IP Relay and VRS ATT - IP
Relay and VRS Communication Access Center for the
Deaf and Hard of Hearing - IP Relay and
VRS CSDVRS - VRS Hamilton Video - IP Relay Hawk
Relay - IP Relay and VRS Healinc Telecom
(Lifelinks) - VRS Purple (HOVRS and GoAmerica) -
IP Relay and VRS Snap!VRS (acquired Viable) -
VRS Sorenson - IP Relay and VRS Sprint - IP
Relay and VRS
27
CA Tested IP/VRS Providers For E911 Compliance
28
VRS ALI Example
  • Company shows in Customer Name Field
  • The CBN is unique and goes through the call center

(619) 123-4567 0426 01/01   123 BEACH
AVE CA 310 VOIP  SORENSON RELAY CUSTOMER   

(619) 211-0060    TRDO   SAN DIEGO PD   SAN DIEGO
 FD   SAN DIEGO FD   LAT  LON   METERS 
PERCENT
29
Telematics E9-1-1 Deployment
  • CA 911 Office sent memo to all PSAPs
  • MEMO 09-04 dated June 12, 2009
  • Supersedes MEMO dated May 25, 2007
  • Under specific conditions, telematics service
    providers (TSPs) are now permitted to deliver
    emergency calls to the public safety answering
    point (PSAP) through the E9-1-1 network via 9-1-1
    trunks.
  • APCO Recommended Best Practices Telematics Call
    Processing
  • Processing about 1,000 calls a month

30
CA Telematics E911 Deployments
  • Performed initial tests at West Covina PD and
    Yolo County Comm Feb 2009.
  • First to test and deploy in California

31
CA 9-1-1 Office
31
32
CA VoIP E9-1-1 New Event Notifications
  • Emerging topic for NENA at TDC/ODC
  • Roadside Assistance
  • Use VPC routing
  • VPCs keep updated shape file boundaries
  • Send emergency calls on E911
  • Not 10-digit PSTN
  • Information transferred to correct PSAP
  • Will develop intuitive ALI information

33
CA VoIP E9-1-1 New FEMTO provider Sprint
  • Plan to have users routed through VPC over the
    VoIP i2 deployment and show up as a VOIP class
    of service.
  • Sprint plans to be the VSP, ESGW, and VPC where
    available.

34
CA VoIP E9-1-1 CLEC provider Comcast
  • Plan to use TCS as VPC
  • Users will have registered address and route over
    the VoIP i2 deployment and show up as a VOIP
    class of service.
  • Sending out informational brochure

35
CA VoIP E9-1-1 New Mobile Application Provider
  • Tested with SafeKidZone in Los Angeles
  • Panic Button alert goes to call center
  • Agent escalates for emergency response
  • Populates web site with current information
  • Downloadable to specific smart phones
  • Will route to PSAP on x-y via VPC
  • E911 ALI data will provide lat/lon
  • Name of Company and Incident ID
  • PSAP has access to web information with map
    location

36
CA VoIP E9-1-1 New Satellite Provider
  • Planning to integrate routing on x-y in native
    E911.
  • World's first quad-band GSM and tri-band
    WCDMA/HSPA smartphone with integrated all-IP
    satellite-terrestrial voice and data capabilities
    TerreStar Genus.
  • http//www.terrestar.com/inc/pdf/TerreStarCorporat
    eOverview.pdf

37
CA VoIP E9-1-1 Educational Brochure
  • Available on-line to print
  • www.ocio.ca.gov/PSCD/911/pdf/VoIPBrochure.pdf
  • Hardcopies available
  • Contact your CA 911 Office consultant

38
CA VoIP E9-1-1 Issues
  • County Coordinators are working to get shape
    files.
  • Engaging with emerging technologies to make sure
    a statewide ALI standard is applied.
  • Call Centers taking default routes need to warm
    transfer on 10-digit lines.
  • County Coordinators have more responsibilities.
  • PSAP testing needs to be thorough.

39
CA VoIP E9-1-1 Reality
  • VoIP user may not enter location accurately.
  • Accurate routing needs County Coordinator to
    actively participate to verify/develop shape
    files.
  • VPC call centers will field some VoIP calls and
    they will be sent to PSAP-identified 10-digit
    emergency numbers.
  • More emerging technologies will be migrating to
    use VPCs.

40
CA VoIP E9-1-1 Accomplishments
  • First Video Relay deployments
  • - Developed standard VRS ALI
  • First Telematics deployments
  • - Developed standard Telematics ALI
  • First Femto Cell deployments
  • - T-Mobile as VPC and _at_Home service

41
CA VoIP E9-1-1 Goals
  • Have all primary and secondary PSAPs with new CPE
    accepting 10-digit Multi/Steering and have Format
    04 to obtain the complete ALI from VPCs.
  • Only 7 primary PSAPs left for 2010
  • Planning for 5 new primary PSAPs
  • County Coordinators to obtain shape files for
    each ESN jurisdictional boundary in their county.
  • Validate landline ESNs
  • Use existing GIS resources
  • Continue to standardize deployment requirements
    for emerging technologies so that there is
    minimal impact at the PSAPs.

42
CA W E9-1-1 vs. CA V E9-1-1
Topics Wireless E9-1-1 VoIP E9-1-1
Planning April 2002 July 2005
1st Deployment Feb. 2003 Feb. 2006
FCC Order 94-102 05-116 A1
PSAP Participation Choice No Choice
CA Rollout 7 Regions ESNs (Single/Multiple)
Database Providers 2 (Intrado, TCS) 5 (Intrado, TCS, HBF, VIXXI, T-MOB)
Service Providers WSPs 16 VSPs 400
Default ESN CHP Landline DESN
ALI Display Wireless-ALI standard VoIP-ALI standard IP/VRS Telematics
pANI 511 211
Statewide Volume 16 Million Calls 120,000 Calls
Testing WSP Sectors (120,000) By VPC/ESGW (10)
Network Tandem/Tandem Trunking Traditional
Routing Cell Sector (general maps) Geocoded Address (Accurate maps)
Web Site www.cio.ca.gov/PSCD/Services/911/we911 www.cio.ca.gov/PSCD/Services/911/voip
43
CA E9-1-1 Network Call Types
Landline TN (ANI)
RESD, BUSN, COIN, PAY
ILEC 9-1-1 S/R
PBXb, CNTX
Private Branch TN (ANI)
W911 WPH2
MOBILE SWITCHING CENTERS
Wireless 511 (pANI)
VOIP
TLMA WPH2
VoIP 211 (pANI)
ENHANCED MF TRUNKS
HBF
VPCs Voice Positioning Centers
ESGWs Emer Service Gateways
Class of Service
Intrado
Emerging Technologies 211 (pANI)
TCS
VIXXI
T-Mobile
Satellite
AKA Dynamic ALI Providers
AKA CLECs
Sprint
Call Centers
Telephone s (ANI)
(P-ANI)
ALI LINK
TRS, VRS, IPRS Telecommunication
Relay Services (Sorenson, CSDVRS, Purple...)
LOCATION INFORMATION DATABASES
www.cio.ca.gov/PSCD/Services/911
44
Contact Information
  • CA 9-1-1 Emergency Communications Office
  • VoIP E9-1-1 Deployment Web Page
  • www.cio.ca.gov/Services/911/voip
  • Monthly California VoIP E9-1-1 Meetings
  • 3rd Wednesday 9-1000am PST
  • 9-1-1 Office Consultants
  • www.cio.ca.gov/PSCD/911/pdf/OfficeAssignments.pdf
  • Donna Peña
  • donna.pena_at_state.ca.gov
About PowerShow.com