Title: There Is No Such Thing As A Silver Bullet: CMS And Portals Will Not Solve Your Problems
1There Is No Such Thing As A Silver Bullet CMS
And Portals Will Not Solve Your Problems
- Tom Franklin
- Franklin Consulting
- tom_at_franklin-consulting.co.uk
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3Who is it for
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5Who is involved in CMS implementation?
Who Key users Leading project Involved in project
Library
IT service
Communications
Legal
Staff
Students
External users
other
6Who is involved in CMS implementation?
Who Key users Leading project Involved in project
Library
IT service
Communications
Legal
Staff
Students
External users
other
7Who is it for?
Production Delivery Intangibles
Role/User Management Authoring Transformation. Aggregation. Library Services Metadata/Taxonomy Management. Templating. Workflow. Localization Promotion Page Assembly Renditioning. Index Site Search Personalization. Caching Replication. Syndication. Output to Alternate Formats. Active User Group. User-friendly Interface. Accessibility/508 Compliance. CMS Activity Reporting Good Value Experienced Professional Services Organization. Strong Reseller or Integrator Channel Knowledgeable Sales Staff
8Who is it for?
System Requirements Security Support
Application Server Approximate Cost Database License Operating System Programming Language Root Access Shell Access Web Server Audit Trail Captcha Content Approval Email Verification Granular Privileges Kerberos Authentication LDAP Authentication Login History NIS Authentication NTLM Authentication Pluggable Authentication Problem Notification Sandbox Session Management SMB Authentication SSL Compatible SSL Logins SSL Pages Versioning Certification Program Commercial Manuals Commercial Support Commercial Training Developer Community Online Help Pluggable API Professional Hosting Professional Services Public Forum Public Mailing List Third-Party Developers Users Conference
9Who is it for?
Ease of Use Performance Management
Drag-N-Drop Content Email To Discussion Friendly URLs Image Resizing Macro Language Mass Upload Prototyping Server Page Language Spell Checker Subscriptions Template Language UI Levels Undo WYSIWYG Editor Advanced Caching Database Replication Load Balancing Page Caching Static Content Export Advertising Management Asset Management Clipboard Content Scheduling Content Staging Inline Administration Online Administration Package Deployment Sub-sites / Roots Themes / Skins Trash Web Statistics Web-based Style/Template Management Web-based Translation Management Workflow Engine
10Who is it for?
Interop Flexibility Built-in Applications Built-in Applications
Content Syndication (RSS) FTP Support UTF-8 Support WAI Compliant WebDAV Support XHTML Compliant CGI-mode Support Content Reuse Extensible User Profiles Interface Localization Metadata Multi-lingual Content Multi-lingual Content Integration Multi-Site Deployment URL Rewriting Wiki Aware Blog Chat Classifieds Contact Management Data Entry Database Reports Discussion / Forum Document Mgmt FAQ Management File Distribution Groupware Guest Book Help Desk Job Postings Link Management Mail Form My Page Newsletter Photo Gallery Polls Project Tracking Search Engine Site Map Surveys Syndicated Content (RSS) Tests / Quizzes Time Tracking User Contrib Web Services Front End
11Who is it for?
Commerce
Affiliate Tracking Inventory Management Pluggable Payments Pluggable Shipping Pluggable Tax Point of Sale Shopping Cart Subscriptions Wish Lists
12What is it for?
Commerce
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16Where is the data?
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20What can users do to the data?
21 22Some questions for CMS implementers
- Who is it for?
- How does it relate internal and external
information? - How does it relate to research data?
- How does it relate to Blogs?
- Will it Wiki?
- Who owns the content?
- Who is responsible for the metadata?
23And portal
24Hype Hype Hype Hype
- We will do nothing short of transforming our
cars and trucks into a portal for the Internet. - Jacques Nasser Ford CEO 1/2000
- Wine.com will become the wine portal.
- Peter Granoff CEO 1/2000
- Digiscents is building the Snortal a web portal
for interactive smelling experiences. - With thanks to Howard Strauss, Princeton
25With more apologies to Howard Strauss
C PAD Customized Personalized Adaptive Desktop
26Customization
- Done by the portal software when you
authenticate. - The more it knows about you the better it can do.
- Determines how a portal looks the first time you
see it and every time your cohorts, roles, and
functions change. - Customizes differently for different hardware -
desktops, laptops, palmtops, net appliances,
i-watches, etc.
27Personalization
- Lets you change the portal for the way you work.
- Subscribe/unsubscribe to channels and alerts
- Set application parameters reports and report
parameters, cities, stocks, dates, e-mail and
chat defaults - Format portal page colors, fonts, columns,
- Create/edit profiles
- Add/remove links
28Adaptation
- Knows your schedule and workflow. For a manager
during salary reviews, e.g., - Warns you early about them.
- Gives you access to last years reviews,
salaries, etc. and this year's guidelines and
apps. - Lets you schedule employee review meetings
- Finalizes, checks, and submits your
recommendations. - Goes away until you need it again next year.
- Saves common things you do
29Desktop
- Replaces your desktop.
- Hides your operating system.
- Access to files, data, applications, the web,
e-mail, chat, LANs, WANs, and everything you
commonly access from your computer
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34An enterprise-wide CMS will fail unless
allstakeholders are involved from the outset
Step two designs
No Silver Bullet Essence and Accidents of
Software Engineering
by Frederick P. Brooks, Jr. http//www.computer.or
g/computer/homepage/misc/Brooks/