PRAYAS - (Online Public Grievance Monitoring System) http://kathua.nic.in/prayas/home.aspx

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PRAYAS - (Online Public Grievance Monitoring
System)
http//kathua.nic.in/prayas/home.aspx

Project conceived, initiated, approved and implemented By (Project HEAD) Jitendra Kumar Singh, IAS Deputy Commissioner, Kathua
Project Prepared By (Nodal Officer) Rajesh Gupta DIO NIC Kathua
Project Team Member Sahil Khajuria, CICO, Hiranagar
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District Profile

• Kathua District is situated at 320 17' to 320 55
  North Latitude and 750 70' to 760 16 East
  longitude. The District is surrounded by Punjab
  in the South-East, Himachal Pradesh in
  North-East, District Doda and Udhampur in North
  and NorthWest, Jammu in the West and Pakistan in
  the South West. Dogri is the main language spoken
  by the people of the district. Though the dogri
  spoken in some parts of the district has the
  influence of Punjabi tone also. The Language in
  the rural and hilly areas has maintained its
  native purity, accent and sweetness. However a
  very small section of the Population residing in
  Lohai-Malhar and BANI Blocks also speaks
  Kashmiri. GOJRI is also spoken by the Gujjar
  Community settled here and there.
• Lohai-Malhar, Bani, Basohli and Billawar Blocks
  of Kathua district are the hilly and most of the
  villages of these blocks do not have th road
  connectivity. Some of the villages of these
  blocks are more than 20 to 30 Kms by foot.

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District at a glance
NAME UNIT MAGNITUDE
Geographical Area Sq.Kms 2502
Area Sq.Kms 727.32
No. of Sub-divisions Nos. 3 (Billawar, Basohli, Bani)
No. of Tehsils Nos 5 (Kathua, Hiranagar, Billawar, Basohli, Bani)
No. of Blocks Nos 8 (Kathua, Hiranagar, Barnoti, Billawar, Lohai-Malhar, Basohli, Bani, Duggan)
No. of Villages Nos. 512
No. of Panchayats Nos. 244
No of Niabats Nos 27
No. of patwar halqas Nos 192
Population (2011 Census) Nos Male Female TOTAL 326109 290326 616435
Sex Ration (2011 Census) Nos 877
Density of Population (2011) Nos 246 persons per Sq Kms
Literacy age age 73.50
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Challenges

• 1. Difficult Terrain Most of the part of the
  Lohai-Malhar, Bani, Basohli and Billawar Blocks
  is hilly.
• Bani is 200 Kms (approx)from District HQ
  and it takes about 10-12 hours to reach there.
  Most of the villages of Bani are by foot.
• Basohli is 85 Kms (approx)from District HQ
  and it takes about 3-4 hours to reach there. Most
  of the villages of Basohli are by foot.
• Lohai-Malhar is 110 Kms (approx) from
  District HQ and it takes about 6-7 hours to reach
  at Katli and from there it is 5 Kms by foot Most
  of the villages of of the block are by foot
• 2. Lack of road connectivity Due to which they
  are not in a position to lodge their grievances
  and their grievances are remain unheard.
  Therefore administration remains ignorant about
  their demands and the apathy towards
  administration increases which always reflects in
  poor delivery of services to the common people.

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Challanges

• Officers behavior when it comes to dealing with
  common man and their grievances
• Outdated and Out of use systems of grievance
  handling
• Decreasing manpower
• Inefficient human resource management systems

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PRAYAS - (An SMS based Online Public Grievance
Monitoring System)
http//kathua.nic.in/prayas/home.aspx
For redressal of public grievances, the District
Development Commissioner, Kathua along with all
District Officers/Sectoral Officers listen to
Public grievances through Speaker Phone installed
at the Conference Hall of DC Office Kathua every
Wednesday between 10 Am to11 AM. Any person can
call to the Deputy Commissioner at that time and
his/her grievances are noted down and marked to
the concerned District officer for taking
immediate action required to solve the
grievances. Phone No. is 01922- 238796.
Name of the project PRAYAS (Online Public Grievance Monitoring System)
Project conceived, initiated, approved and implemented By Jitendra Kumar Singh, IAS Deputy Commissioner, Kathua
Project Prepared and Technical support provided By Rajesh Gupta, DIO NIC KATHUA Suvash, NIC JK State Unit
Project Start Date 22-05-2013
Total No. of Grievances registered as on date 1020
No. of cases disposed 900
No. of cases in process 120
No of cases not disposed 120
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Benefits of PRAYAS Centre Kathua (JK)
Any Person, Any Time From Anywhere
Good Governance
Simple user friendly
Improving Delivery of Public Services
01922 238796 PRAYAS Centre Kathua (JK)
Transparent
Handle Unresolved Complaints
Effective
Responsive
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Steps taken for wide publicity of PRAYAS

• Hoardings and wall paintings at important public
  places,
• Broadcasting of PRAYAS Documentary at local TV
  channels, FM (AIR), Kathua
• Regular coverage of events, meetings, action
  taken through local print and electronic media.

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PROJECT SUMMARY

S.No Item Value
1 Name of the project PRAYAS (Online Grievance Monitoring System)
2 Owner of the Project Deputy Commissioner, Kathua
3 Administrative Co-ordination Deputy Commissioner, Kathua
4 Technical Support Application Software NIC Kathua, Unit
5 Project Execution By Deputy Commissioner, Kathua
6 Target Audience District Administration and General Public
7 Start Date 22-05-2013
8 Sources of funds District Administration
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OBJECTIVES SCOPE

• The objective of the PRAYAS Centre Kathua
  provides services during the office hours in an
  integrated manner in an efficient, transparent,
  easily accessible, responsive, user friendly,
  cost effective and time saving platform for
  Public grievances rederssal through the use of
  telecom/ IT services.
• All Submissions at a single point through
  Landline/ Mobile Phone.
• PRAYAS Centre Kathua aims to provide
  qualitative and time bound delivery of Public
  services at common mans door steps.
• Committed date for the delivery of service.
• PRAYAS Centre Kathua shall prove its worth in
  providing additional important services-
• Help line for Disaster Management and mitigation
• Nodal centre for cross checking the progress and
  quality of different development works and
  flagship projects of Government
• Ultimate objective is to strengthen the concept
  of Good Governance by Restoring Public Faith
  Reliability in the Administrative Setup through
  Effective use of Commonly Available ICT tools

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IMPLEMENTATION OF PRAYAS

• Effective Public Grievance rederssal is the top
  most priority of the District Administration.
  Deputy Commissioner Kathua (JK) has developed a
  platform Known as PRAYAS with the technical
  support of NIC District Centre Kathua.
• PRAYAS is a very honest effort to redress
  grievance of the remote and rural people like
  Bani, Lohai-malhar, Basohli, Billawar and other
  remote areas who could not afford to visit the
  District HQ to meet Deputy Commissioner. As it
  will cost more than Rs 500 to a person who has to
  come to Kathua from Bani tehsil to simple lodge
  his grievance. And if he is not able to meet
  Deputy commissioner on that day (as he may be on
  tour/meeting etc) then the poor complainant has
  to stay for 1 more day at District HQ which will
  again cost Rs 400-500 more. So, the complainant
  has to spent Rs 800-1000 and also his/her 3-4
  days may be wasted to simply lodge his/ her
  grievance.
• A common man of remote area is not familiar with
  government culture, procedure and the schemes
  being implemented for his benefits.
• He has to visit from pillar to post for varied
  services of district administration.
• He comes to know about non-completion/completeness
  of his application after a long delay.
• A common man hesitates in visiting the Government
  offices due to which he becomes dependent over
  other people

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SALIENT FEATURES OF PRAYAS Kathua CENTRE

• To provide a easily accessible, friendly,
  affordable, speedier and efficient interface
  between the government and the public.
• To ensure greater transparency, efficiency,
  objectivity, accountability and speed that can
  help tackle most of the maladies of the
  government by providing efficient services to the
  public.
• The Most Potent, Readily Widely Available, User
  friendly, Cost-Time-Labor Effective mode of
  communication available today is mobile. Kathua
  PRAYAS centre ensures best possible synergetic
  use of available telecom features
• Regular Monitoring by Deputy Commissioner for
  delays beyond the specified dates

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How PRAYAS Works
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PRAYAS
Sample Report
No. and Date Name of Complainant Complaint Marked To the Officer Reply Received
PRAYAS/2013/427 Dated 13-11-2013 Deepak Sharma, R/o Bhaddu 9797628176 There is Middle School in Bhaddu- there are 80 students but only 1 teacher and 1 is attached in ZEO Office. Requested to kindly provide teacher in MS Bhaddu. CEO Kathua CEO Kathua replied that there are 47 students in Middle School Bhaddu, and out of six sanctioned posts of teachers there are only two in the school namely Smt. Monika Gupta and Sh. Ajay Dagoria. The post of master is also lying vacant since 21-10-2013. It is further submitted that none of the two teachers is attached to any institution or office
PRAYAS/2013/431 Dated 13-11-2013 Hans Raj, R/o Dar Duggnu 9697698984 Ration is not available for the last 4 months in Dhar Dugnoo AD CAPD The TSO CAPD Billawar has reported that the ration could not supplied to sale centre Dhar Dugganu due to the rainy season. The ration is being distributed to the rationees for 2months and remaining quota of 2 months is being issued to the rationees during 11/2013.
PRAYAS/2013/439 Dated 13-11-2013 Suresh Kumar, Chhan Rorian, 9858596378 Our house was damaged during recent floods/ rains. My name also exists in the List prepared for compensation by thesildar. But I have not got any relief compensation where as others have got it. AC Revenue Kathua ACR Kathua replied that their case is under Partially damaged building And it shall be done within 1 week.
PRAYAS/2013/411 Dated 06-11-2013 Uplesh Andotra Kathua 9419659117 In Village Badala, there is no water connection in Medical Sub-Centre which is an newly constructed building (Rs 10 lacs) CMO, XEN PWD and XEN PHE Kathua Water connection installed in Medical Sub- Centre Badala.
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Government process re-engineering Information

• PRAYAS Centre Kathua shall prove its worth in
  providing additional important services-
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• Help line for Disaster Management and mitigation
• It can be used for cross checking the progress
  and quality of different development works and
  flagship projects of Government

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Technology Used
The name of the database on which the e-Gov initiative is based SQL Server 2008
The name of the Operating System on which the database mounted Windows Server 2008
Web-server used, if any Web server of NIC HQ New Delhi
Data center used for the initiative The application is housed in house and no third party Data center is in use
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PRAYASs Attitude to Grievances
Grievances are jewels to be treasured
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Ultimate Objective of PRAYAS
To strengthen the concept of Good Governance
by Restoring Public Faith Reliability in the
Administrative Setup through Effective use of
Commonly Available ICT tools.
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Screenshots of the Website http//kathua.nic.in/st
atic/misc/Grievances.htm
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Status of Grievances can be cheked online
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We welcome suggestions and queries if any for
further betterment of the system. You can contact
us at

• website www.kathua.nic.in
• E-mail kathua_at_nic.in
• jitsin100_at_gmail.com

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District Development Commissioner, Kathua along
with all District Officers/ Sectoral Officers
listening to Public grievances (11-06-2014)
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PRAYAS team extends personal thanks to All
concerned for Recognizing, Supporting
Encouraging Our initiative. Thank you