To determine if their DCPDS is not working, have them login normally. If after they select their NON-Email Name on this certificate page and it goes straight to the following screen shots, then continue for fix. - PowerPoint PPT Presentation

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PPT – To determine if their DCPDS is not working, have them login normally. If after they select their NON-Email Name on this certificate page and it goes straight to the following screen shots, then continue for fix. PowerPoint presentation | free to download - id: 5a3f0e-N2ZhN



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To determine if their DCPDS is not working, have them login normally. If after they select their NON-Email Name on this certificate page and it goes straight to the following screen shots, then continue for fix.

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To determine if their DCPDS is not working, have them login normally. If after they select their NON-Email Name on this certificate page and it goes straight to the ... – PowerPoint PPT presentation

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Title: To determine if their DCPDS is not working, have them login normally. If after they select their NON-Email Name on this certificate page and it goes straight to the following screen shots, then continue for fix.


1
To determine if their DCPDS is not working, have
them login normally. If after they select their
NON-Email Name on this certificate page and it
goes straight to the following screen shots,
then continue for fix.
2
Either this page (or the next slide page) will
display right after they select their certificate
name (And they may be prompted to input their PIN
if they haven't entered the pin in the past five
minutes or so.)
3
Or sometimes this page will display This same fix
will fix either issue.
4
First make sure the user closes out of EVERY
single Internet Explorer window
No Admin is needed. Go to start, then in the
search box type certmgr.msc and hit enter.
(This only works with Microsoft Vista, and user
must have the normal vista start menu activated)
5
Now click Action, then find certificates.
6
You must change the look in field from Issued
By to Issued To
7
Now search for entrust
8
This is the only certificate you need to deleted
to get DCPDS working on this users profile. Right
click and delete.
Note It is very rare, but maybe 1 in 50 people
will have to reboot the computer after deleting
the certificate (I have them reboot, and verify
the entrust certificate is gone). Or the user is
not allowed to delete the certificate because it
is in use they will have to reboot so the
certificate is released and can be deleted.
9
Now the user can open a brand new Internet
Explorer window and try the website again. It
will take longer (about 30 to 90 extra seconds)
to get into the website, because it has to
rebuild the certificate that you just deleted.
Now user can successfully login. If still no
success, Have user reboot the machine, and make
sure the certificate is gone and then try again.
Also verify the user has Java installed, by going
to Java.com, and clicking on Do I have Java?
Then Verify Java version.
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