2005 Technical Conference and Exhibit Integrating Mobility into Context-Sensitive Transportation Projects

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2005 Technical Conference and Exhibit
Integrating Mobility into Context-Sensitive
Transportation Projects

• Institute of Transportation Engineers
• February 28, 2005

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The Transportation Professional's
EpiphanyMoment of Sudden Intuitive
Understanding, Flash of Insight
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World of Mobility is in a State of
Transformation

• Trends of the 21st Century- Do you recognize
  the challenges they bring?
• Leadership in the 21st Century- Are you equipped
  to provide relevant leadership?

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21st Century Trends

• Fundamental Shift in Power
• Decisions have moved downstream toward the
  customer
• More local control over transportation decisions
• Authority has been dispersed
• Regulatory and permitting agencies, and most
  other stakeholders have the ability to say NO

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21st Century Trends

• Fundamental Shift in Power
• Influence has been bestowed
• All stakeholders are empowered to influence
  decision making
• Substantive merit does not assure
  implementation
• It is easier to stop something than to complete
  it.

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21st Century Trends

• Fundamental Shift in Relationships
• Sustainable transportation decision must be
  collaboratively established
• All key stakeholders must be engaged, influential
  and informed decision-makers

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21st Century Challenge

• ITE JOURNAL (May 2000)
• In the 21st century, our own professional
  development, as well as our organizations, must
  be much More Diverse than it was in the 20th
  century.

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21st Century Challenge

• While our focus has been on technical expertise,
  the changing transportation environment is
  demanding New Skills.

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Demanding New Skills in Problem Solving

Complex Problem
?
Problem Solved
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Demanding New Skills in Problem Solving

Complex Problem
Technical Work
Problem Solved
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Demanding New Skills in Problem Solving

Complex Problem
Technical Work
Problem Solved
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Demanding New Skills in Problem Solving

Complex Problem
Technical Work
BUILDING CONSENT
Problem Solved
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Demanding New Skills in Problem Solving

Complex Problem
Technical Work
Building Consent
Problem Solved
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21st Century Challenge

• Normal reaction to significant cultural change
• We Enthusiastically
• OVERREACT

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21st Century Challenge

• Pendulum Swing
• Problem

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21st Century Challenge

• Pendulum Swing
• Problem
• MOVE MORE
• CARS

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21st Century Challenge

• Pendulum Swing
• Problem
• ANYTHING BUT
• CARS

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21st Century Challenge
Obtainable
Safety
Economical
Business Interest
Environment Enhancement
Sustainable
Vehicle Movement
Walkable
Aesthetic
Maintenance
Balancing Stakeholder Values
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Demanding New Skills in Problem Solving

Complex Problem
?
Technical Work
Building Consent
Problem Solved
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Demanding New Skills in Problem Solving
Two Patterns of Behavior

1. Buyer/Seller Sell technical solution to our
defined problem. 2. Co-Creator Joint-adventure
that promotes shared ownership.
Building Consent
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Demanding New Skills in Defining the Problem

Complex Problem
Technical Work
Building Consent
Problem Solved
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Demanding New Skills in Defining the Problem

• What is the problem?
• More Capacity
• Mode Shift
• Land Use
• Visual Character

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Demanding New Skills in Defining the Problem

• If Stakeholder Values drive problem definition
  and,
• Defining the Problem is 90 of solving the
  problem, then we need new processes for
• Defining
• Need and Purpose

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Demanding New Skills in Defining the Problem
Stakeholder Values
Stakeholder Values
Stakeholder Values
Problem Definition
Problem Definition
Problem Definition
Shared Problem Statement
Problem Solved
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Six-Step Program to CSS Health

• Step 1
• Changing Landscape Necessitates Stakeholder
  Collaboration
• More Local Control- influence moves downstream
  towards the customer
• Authority Dispersed- external stakeholders have
  the ability to say No

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Six-Step Program to CSS Health

• Step 2
• No One Has Singular Authority or Capability to
  Solve Complex Problems.
• Collaborative Problem Definition- it is a good
  business practice to involve stakeholders.
• New Skills- technical proficiency alone does not
  assure implementation.

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Six-Step Program to CSS Health

• Step 3
• Need Multi-functional Teams that are Both
  Responsive and Responsible
• Diverse Expertise- required to find balance
  between competing interest while protecting core
  responsibilities.

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Six-Step Program to CSS Health

• Step 4
• Establish Effective Stakeholders Engagement
  Process
• Quality not Quantity- Consequential
  stakeholder involvement adds value. Ineffectua
  l outreach can be wasteful, create false
  expectations, and impact credibility.

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Six-Step Program to CSS Health

• Step 5
• Create Well-informed and Equipped Stakeholders
• Roles and Responsibilities- clearly defined.
• Partnerships- measured by shared ownership
• Significant Influence- stakeholder input
  constructive and relevant

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Six-Step Program to CSS Health

• Step 6
• Systematically and Strategically Shepherd Tasks
  to Conclusion
• Devolution Syndrome- Complex projects,
  involving diverse stakeholders, will erode into
  conflict without proactive and deliberate
  management.

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Symptoms of CSS Implementation

• Establishes Relationships by capitalizing on
  trust, diversity and promoting synergy.
• Shared Values as we are responsive to each
  others needs
• Indispensability comes from sharing information
  and decision-making.

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Symptoms of CSS Implementation

• Ownership/Joint-venture by moving from
  seller/buyer to co-creators
• Innovation collaborative problem definition
  produces intelligent risk taking and progressive
  solutions

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Symptoms of CSS Implementation

• Decision Sustainability produces resolve and
  lasting results.
• Good Business Case produces program-wide benefits
  in terms of cost, schedule and leveraged
  opportunities.

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Health Benefits of CSS

• Need and Purpose Statement Reflects diverse
  stakeholder values and is the foundation for
  sustainable decisions
• Clear Scope of Work with adequate Budgets
• Share Ownership over project implementation

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Case Studies Demonstrate How to Integrate
Mobility into Context-Sensitive Transportation
Projects