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Regional Symposium on E. Government

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Dr. Fareed R.El-Naggar Ph.D. New York University Professor & Consultant Dimensions of E-government G2C ( 1 ) Saudi Arabia is introducing PC s in all ministers to ... – PowerPoint PPT presentation

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Title: Regional Symposium on E. Government


1
Regional Symposium on E. Government IP Dubai
(UAE) - 22-25 Nov 2004
Toward an Integrated E. Government Model A System
Dynamic Overview
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by
Dr. Fareed R.El-Naggar Ph.D. New York
University Professor Consultant
2
Toward an Integrated e. Government Model a System
Dynamics Overview
Government is a large social system in any
country. ICT has changed many governments all
over the world both LDC's and DC's, however, best
practices show that implementation of E.
government is a away from the optimal level
needed to allow for total and radical changes in
the global arena.
This paper is aiming at development an integrated
e. government model with a multistage paradigm to
allow for system implementation and balanced
applications, after the fast growing applications
of e. commerce and e. business ICT is
influencing facts of government activities in all
ministries and all level micro, sectorial and
macro.
Networking of suppliers and citizens along with
databases and soft wars applications kill both
time, place and cost. Smarter government is far
better than handed one.
3
Partial ICT applications in government is not
enough. Total ICT applications are highly
requested to secure achieving economic social
and security goals, objectives and targets. Total
e. government requires
  1. Knowledge society

2. Digital economy
3. E. supply chain - global networking (
exchanges, markets and trade points) can be
extended to optimize relationships between
government, business and citizens.
4
Toward an Integrated E. Government Model A System
Dynamics Overview
List of Contents
An Abstract
  1. The Integrated e. government model

2. E. government in DC's
3. E. government in LDC's in Arab Homeland
4. Bridging the e. government gaps
5. The Multistage Implementation scheme
Concluding Remarks
Bibliography
5
Toward an Integrated e. Government Model
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6
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7
1- ??????? ???????? ??????? ??????????? 1. The
Integrated E. Government Model
1. An integrated internet infrastructure system
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2. Setting up priorities of e-services
activities
3. ICT will run away job delay, mistrust,
ill-treatment and allow for citizens satisfaction
4. E- government initiatives come from efficient
services, citizens centered activities, reduce
governmental paper work burden on citizen and
businessmen, and improve government response time
from weeks down to hours/minutes.
5.To make ICT a driving force for e. government
move towards efficient government, an engine for
economic growth and a vehicle for development
activities thereby brining prosperity and
knowledge based enrichment to the masses
8
E. Government Vision
1. The demand for governmental services is
expected to increase upward next years in most
Arab States.
2. E. government is the only mechanism that
allows citizen to satisfy their needs in a
dynamic, effective and efficient way. Democracy,
equity, fairness and economic welfare can be
achieved via e. government.
9
E. Government Mission
1. The mission is to leverage ICT technologies
for all round development to the extent possible,
for providing quality services to the citizens
especially in the area of IT enabled governance.
2. E. government best practices need to be
applied to improve government and public
administration and operations, improve
productivity, eliminate delays in processing and
increase employee satisfaction and retention
10
E. Government Strategy
It is the way to make SMART government a reality
to speed up services, improve quality up delivery
to the citizens, accessibility of services at
affordable cost to all classes of the society via
various delivery channels which need to be
Simple Uniform Reliable Secured in a cost
effective manner with better enforcement of law.
11
Key ICT imperatives for e. government
  1. PC's software
  2. networks (wide area networks, the internet)
  3. databases
  4. web sites
  5. e- mail
  6. video conferencing
  7. FTP
  8. shared database across multiple applications
  9. DSS MIS
  10. human ware
  11. mobile computing

12
E. Government Tactics
  1. All software packages available must be informed
    to all government bodies to avoid duplicate ICT

2. Allocate budgets to build ICT capabilities
3. Train ICT specialists to all governmental
units
4. Posting citizen charts in the web portal 5.
Explore utilizing digital signatures for
authenticity of online document
6. Enhance the use of e-mail in inter
district/inert department communication
7. Keeping standard forms in all departments
amendment to the rules, circulates on the web for
providing easy access by the people
13
8. Website design publishing for all locations
(governorates, cities, villages, )
9. Examples of applications development
information system end office processing
budget information system (BIS), general census,
Educational survey census, industrial census,
labor census, ..
10.Citizen centric applications transport
computerization, community information centers,
public services commission, library
computerization.
11. Wide Area Network Metropolitan Area
Network Local Area Network
14
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15
Categories of E. Government Activities
1. G2C Government to Citizen using single web
site 2. G2B Government to Business ( to reduce
burdens on business( 3. G2G To allow
governorates to work together
16
G2C
  • Reduce time to access
  • Electronic delivery of services
  • Convenient
  • Any time, any where citizen services

G
G2B
G2G
  • Increase employee productivity
  • Cost effectiveness
  • Increase use of e-services
  • Access to view tenders ads
  • Online Tender forms Applications
  • Reduce time to complete export forms comply
    with regulations

17
E Rural Services
  1. Service availability
  2. Awareness
  3. Attitudes
  4. Learning
  5. Empowerment

18
2. E. government in DCs
Examples of E. Government Services
  1. Municipality , electricity, transport , taxation,
    ID card using smartcard,
  2. Governorate wide intranet network, connectivity
    via optical fiber with maps link and
    videoconferencing
  3. Governorate portal contains all other websites
    and serve as a gateway to all information in the
    public domain
  4. Community information centre
  5. Plan scheme monitoring systems for various
    departments
  6. Integrated financial information systems
  7. Police intranet network ( police intranet for
    networking the police stations
  8. E district
  9. GIS
  10. Single window for business

19
Table (1)
Percentage of American e Government websites
offering publications databases (2000-2003)
2003 2002 2001 2000
97 96 94 91 Phone contact Info.
96 95 93 88 Address Info.
75 71 69 80 Links to other sites .
95 93 93 74 Publications.
61 57 54 42 Databases .
7 6 6 5 Audio clips.
8 8 9 4 Video clips.
U S A is the largest country in using websites
effectively and efficiently to satisfy both
employees and citizens reeds. The table above
snows the increasing rate over the period ( 2000
2003 ) in converging information to end users.
20
Table (2)
Ten American Frequent Visible services 2003
Different sites Services
47 File Taxes
42 Job applications
28 Renew drivers license
25 Purchase Fishing
22 Register business License
22 Renew License plates
22 Order publications
18 Renew vehicle registration
15 Register For Permits
14 Birth / Death certificates
10 Other queries
Tax filing are the highest in rank of using
different websites. Job application is the second
highest in order.
21
Table (3)
E. Government Index in USA
Tax filing are the highest in rank of using
different websites. Job application is the second
highest in order. To conclude, it is very clear
that most gov. bodies are digitized and optimally
connected via networks and computing facilities
22
3. E. government in LDCs
E. Government best practices
  1. Saving 70 of gov. costs by moving services
    online compared to over the counter.
  2. Cost of licensing has been reduced from 7 to 2
    per transaction (Arizona)
  3. e. procurement systems are saving an average of
    10 20 in terms of material purchase
    costs (Washington state)
  4. Online vehicle registration costs have been
    reduced from 7.75 to only 0.91
  5. Saving about 2 of annual GDP due to e.
    government
  6. Online income tax forms have been increased
    (Brazil)
  7. Saving 10 million due to online income tax
    payment (India )
  8. Time reduction (50) in Moroccan planning
    national budget due to the integration of
    databases
  9. Dubai ports and customs online services allow
    freight companies to reduce time costs by 24hrs
    access to customs clearance services
  10. E.government services to business and individuals
    in Dubai is reducing administrative costs by at
    least 10

23
Table (4)
Comparative e.Government Architecture
Latin America Eastern Europe OECD Counties Arab Homeland Stages
139 telephone in 1000 227 telephone in 1000 561 telephone in 1000 - 109 telephone mainlines per 1000 1. Websites posting one way comm. Online Forms
66 in 1000 45 in 1000 332 in 1000 - 40 per 10000 mobile phones
4.2 4.0 - 5-3 2.4 3 minute is 3.8 Cost of intentional phone
35 40 70 USA 50 EU 1.2 PC penetration rate
1.3 2.4 64 2.1 Internet hosts per 1000 persons
3 8 USA 57 EU 21.5 5 Internet usage
High speed network Fiber optics, satellites 0.5
24
Table (4)
Comparative e.Government Architecture
Latin America Eastern Europe OECD Counties Arab Homeland Stages
Semi avoidable Similar to Arab states Every city resident 3 years of free internet Training Semi-available Better tour Arab states Training of IT trainees The Freedom of information act. Info. Is available to the public - E Rate programs - e. school - internet connection - High degree of internet use - e- university information as a state secret internet for e- education and below levels in DC morocco drive in providing schools with pcs and network Large inefficient bureaucracy in Arab counties imposes heavy fiscal burdens Wages salaries in governments is about 9.8 of GDP e banking in UAE labara 2. Two Way Communication websites allow global Queries and online services
25
Table (4)
Comparative e.Government Architecture
Latin America Eastern Europe OECD Counties Arab Homeland Stages
4.9 6.7 Only 4.5 3- Exchange of Value websites allow an exchange of value to take place as government agents use intranet directly with client online
In Progress Semi- advanced Advanced In process 4- Integrated Service Exchange portal that integrates rages of government services Cto improve delivery distribution systems Establish security and trust on open network via authentication
26
Dimensions of E-government
  • G2C
  • ( 1 ) Saudi Arabia is introducing PCs in all
    ministers to serve all citizens
  • ( 2 ) Jordan is planning for Full scale
    electronic Government over the next 2 years
  • ( 3 ) UNDP is helping Kuwait to build an
    internet and intranet system for posting
    information. Singapore is cooperating with
    Singapore in developing e-Government.
  • ( 1 ) Renew licenses order birth / death
    certificates and apply for government jobs
  • ( 2 ) Pay parking fee, File tax returns , apply
    for visa, enroll in an educational course , make
    claims for benefits are all converted into
    digital systems

27
Dimensions of E-government
  • G2 B
  • Access economics business statistics
  • Promoting e. business in Egypt ( UNDP)
  • Apply renew Licenses and permits
  • UNDP is supporting Lebanon Jordan is Enhancing
    internet queries and online 2 way communications
    system.
  • Introducing e procurement to increase
    transparency and to clear goods from customers .
  • File taxes
  • G2 G
  • Websites post general information and online
    forms .
  • Post Budget spending by government, ministries
    and agenies
  • Local government post information activities
    on the internet
  • UNDP is supporting Egypt Saudi Arabia to
    computerize their minister of Foreign Affairs
  • UNDP is helping Moroccos parliament in creating
    databases and website . UNDP is designing a
    judiciary information databases for the Kuwait
    ministry of justice.

28
The E-government Multistage Implementation
SWOT
2. Developing Blue prints of E-government
(philosophy, mission)
1. E. vision
3. Set up the strategy
4. s year plan for conversion
5. ensure ICT team necessary funding
7. e. Government priorities
6. Set up general for stakeholders participations
as ISPs high teeh companies, Business users,
educators bankers and community groups
  • start small keep it simple
  • Adopting established
  • Interred standard and protocols
  • use tested packaged applications

8. Bridging the gap
29
E- Government challenges
  • 1- Growth of government agencies
  • 2- Information technology boom
  • 3- Internet
  • 4-Globalization
  • 5- The Changing world economy
  • 6- Call for more ethics and social responsibility
  • 7- International call for social and political
    reforms necessitate e-government move.
  • 8- Poverty Alleviation requires e-government for
    higher efficiency
  • 9- Overpopulation require e-government and public
    management
  • 10 Budget Deficits
  • 11- Trade Deficits
  • 12- Global Competition
  • 13- Need for total society
  • 14- Need for Sustainable Development
  • 15- e. government competitive advantage is gained
    by services that satisfy customs and business

30
Alternate Views of E. Government
e. commerce
e. gov.
e. business
e. government
e. banking
IT
e. government
e. banking
e. commerce
e. finance
e. HRM
e. finance
Knowledge Society
Digital Economy
(1) e. government as an equal function
(3) e. government as a major activity
(2) e. government as a more important function
31
Alternate Views of E. Government
e. government
e. operations
Internet
e. Finance
e. finance
ICT
Citizen
Citizen
IS
Internet
e. business
RCM
e. HRM
ICT
E. Marketing
e. government
(4) The citizen as the controlling function
(5) The citizen CRM as the Core of E.
Government
32
E-services
PC's Software Database Networks Internet
E-Mail Human ware Web Sites ICT Support
Information security Information Ethics
Credit
Citizen satisfaction
warranty
Feature
Service after Delivery
Quality
Employee Satisfaction
24 hrs 7 days online services
Core Benefit of Services
Timing
Brand
Cost
Cost
Performance
Two Way Communication System
Internet Accessibility
One Way Communication
33
E-government Services Criteria
  • Lower Production Delivery Cost
  • Lower Legal Costs
  • Flexible Quality Quantity
  • Server price competition
  • Identification awareness
  • Differentiation Customization is Possible
  • Legal Protection
  • Visibility
  • Workability
  • Emotional Appeal
  • Reputation Management
  • Citizen Satisfaction
  • CRM
  • Employee Satisfaction

34
Characteristics of E-Services
Intangibility
ICT
Networking
E- Service
Inseparability
Variability of Quality
Employee Satisfaction
Citizen Satisfaction
Predictability
  • Convenience
  • Sense of Well Being
  • Privacy
  • Atmosphere
  • Attitude of Personnel
  • Availability
  • Consistency
  • Implicit Service
  • Handling Complaints
  • Services Process Reengineering
  • CRM
  • Benchmarking for Best Practice

35
E. Government Concluding Remarks
  • Arab States represent 10 of world land and 5 of
    global population but still facing unemployment,
    poverty, high inflation rate and bad e-government
    services
  • Most of Arab countries are considered less
    developed economically, socially, and politically
  • World power blocs are calling for reform in the
    Arab world
  • E. government can improve the competitive
    advantages of Arab nations
  • Still each Arab country is operating
    independently in ICT and not benefiting from the
    concepts of internet, Arab net (Area bet,
    Extranet and Internet)
  • Knowledge society and digital economy in the Arab
    countries can improve GNP, budget surplus and
    trade surplus via e. business e. government .
  • Our paper indicates separate applications of ICT
    without total Arab vision, Arab mission and Arab
    ICT strategy
  • Unless Arab States philosophy of coordination and
    integration of ICT, e. government, e. business,
    e. education, no growth will take place
  • Still all ICT efforts are going in a parallel
    path without intersections. Cross databases and
    networking are highly recommended to bring about
    ICT technologies at a competitive cost .
  • Arab e. government, e. business, e. education, e.
    investment, e. banking, e. policing , ..etc.
    must go together in a system oriented map.
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