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One-Stop for Business: putting Hamilton businesses on the right path for success

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One-Stop for Business: putting Hamilton businesses on the right path for success Who does One-Stop serve? Business Owners Development Industry Prospective business ... – PowerPoint PPT presentation

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Title: One-Stop for Business: putting Hamilton businesses on the right path for success


1
One-Stop for Businessputting Hamilton
businesses on the right path for success
2
  • Why One-Stop for Businesses?
  • Corporate-wide strategy
  • Enhance and improve customer service
  • One location saves businesses time and money
  • Offers complimentary services that assist
    businesses at all stages in their development or
    expansion

3
Why One-Stop for Businesses? Save Time and Money
Understand what your business needs to
do BEFORE you begin to develop, build or expand.
Make Informed Decisions Know the
timelines, application costs and processes for
starting or expanding your business. Get the
Right Resources Access customized
resources, key contacts and information to moving
your business forward faster and more
efficiently.
4
  • Who does One-Stop serve?
  • Business Owners
  • Development Industry
  • Prospective business owners and the general public

5
  • What are One-Stops key services?
  • Small Business Assistance
  • Small Business Enterprise Centre (SBEC)
  • 2. Business Facilitation
  • Development Planning Section municipal
    applications and processes
  • 3. Business Licensing
  • Municipal Law Enforcement Licensing and
  • Permits team

6
How does the Economic Development team fit in to
One-Stop?
  • Economic Development Business Consultants
    provide
  • Site selection assistance for business location
    requests
  • Repository and analysis of all economic data and
    business information particularly in key industry
    groups
  • Businesses and developers with a conduit to the
    municipal processes
  • Internal referrals and approvals
  • Collaboration with SBEC and Business
    Facilitators

7
How could you use One-Stop?
Small Business Enterprise Centre Consultation
Access to BizPal
Business FacilitationStep by Step Planning
Application GuidanceCustomizable Development Kit
  • Business Licences
  • Information on Required LicencesLicence
    ApplicationsBy-law information and Interpretation

8
  • Understanding
  • the Three Key Services

9
(No Transcript)
10
  • Small Business Enterprise Centre (SBEC)
  • Receive assistance and resources to help, start,
    run or expand your business (including business
    registration)

11
SBEC Background
  • Provided assistance to small businesses in
    Hamilton since 2001
  • Receives 39,223 general inquires/year
  • Created 725 jobs in 2009

12
Resources
  • Comprehensive on-site business library with
    demographic info, trade association directories
  • Computer workstations with internet access
  • Access to on-line databases of business
    information, suppliers, competitors or customers
  • Business name registration kiosk

13
Training Programs and Worksops
  • Business Development Series
  • Introduction to Entrepreneurship and Business
    Planning
  • Marketing
  • Legal and Insurance Considerations
  • Book keeping and Taxes for Business
  • New Importer/ Exporter

14
Consultation Services
  • One-hour session with an SBEC consultant
  • Help entrepreneurs prepare and review a business
    plan
  • Monitor a client through the crucial start-up
    stages
  • Assist in identifying rules and regulations that
    can impact a clients business
  • Identify government and private sector programs
    and services
  • 818 consultations in 2009

15
Youth Programs
  • Two Key Programs
  • Canadian Youth Business Program
  • (18 34 yrs of age)
  • Loan of up to 15,000 combined with mentor
  • 26 loans to date
  • 43 jobs
  • 450,000 invested
  • Summer Company (16-29 yrs. of age)
  • Grant of up to 3,000 mentorship
  • 53 students
  • over 250,000 investment
  • 126 jobs

16
  • Business Facilitation

17
  • Business Facilitation
  • Provides a central contact to help businesses
    through the municipal processes of starting
    and/or expanding their business
  • Facilitates, coordinates and provides advice on
    development proposals
  • Reduces and resolves issues and problems
    relating to Development proposals
  • Advocates on behalf of the customer

18
  • Business Facilitation
  • The Big Picture
  • The key role of the Business Facilitators is to
    provide an overview of what to expect for your
    particular planning process including
  • Timelines
  • Required Applications
  • Costs

19
  • How Business Facilitators can help your business
  • Guides you through the clearing of Conditions of
    Site Plan Approval
  • Move more quickly and easily through the approval
    system
  • Reduces and assists with the release of
    securities
  • Suggests creative solutions to facilitate
    development
  • Prioritization of Infrastructure Funding Projects
    and Corporate Projects

20
  • What is the link with Economic Developments
    Business Development Consultants?
  • Business Facilitators
  • attend Corporate calls at the request of
    Economic Development to provide companies with
    Planning perspective, knowledge of the Planning
    Process, and additional internal an external
    contacts to help speed up the process
  • act as the front-line (physical main floor
  • presence) to ensure businesses and
  • developers connect with experts from Planning
    and Economic Development and other City
    departments

21
Development Checklist Development Application
Brochures
22
Customizable Development Kit
Land Division Part Lot Control Minor
VarianceSign Variance
Official PlanAmendmentZoning
By-lawAmendmentDraft Plan ofSubdivisionSit
e Plan Control
23
  • Licensing

24
Licensing
  • The Licensing counter at the One-Stop is
    primarily focused on new businesses, but will
    also process licence renewals
  • Staff help businesses
  • Understand if their business needs to be
    licensed
  • Find out what their business needs to become
    licensed and
  • Process business licence applications

25
Examples of Business that Need to be Licensed
  • Taxi Cab (driver, broker and owner operator)
  • Residential Care Facilities and Lodging House
  • Trades Contractors and Masters
  • Restaurants (includes refreshment stand)
  • Public Garages
  • Kennels and Pet Shops
  • Cigarette/Tobacco sales
  • Hairdressers, Piercing and/or Tattoo Parlours
  • Adult Entertainment Establishments
  • Body Rub Parlours

26
Why Businesses Need to be Licensed
  • Public health and safety
  • Consistency across similar types of businesses or
    licensing categories
  • Consumer protection
  • Nuisance control

27
Why Licensing is Essential at One-Stop and How
Services Work Together
  • Services provided by SBEC and Business
    Facilitators will help businesses understand and
    locate information required to complete their
    licensing application faster and more
    efficiently.
  • Two essential requirements to get your business
    licensed include a copy of the business
    registration and Zoning Verification Certificate.
  • SBEC can help get your business registered and
    Business Facilitators can assist with
    understanding the Zoning associated with the
    business.

28
  • One-Stop for Businesses
  • Opened on June 7, 2010

29
  • Where to Find One-Stop
  • Hamilton City Hall
  • 71 Main Street West, 1st Floor
  • Phone 905-540-6400
  • Make an appointment or just walk-in
  • Website www.hamilton.ca/onestop
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