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Personalities in the Workplace Part 2 of Stress Less in the Workplace

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Title: Personalities in the Workplace Part 2 of Stress Less in the Workplace


1
Personalities in the WorkplacePart 2 of Stress
Less in the Workplace
  • Lisa K. Marzoli, BS, MBA
  • Wellness Coordinator, Anthem

2
Causes of Job Stress
  • Worker/individual characteristics
  • - Personalities/Interpersonal relationships
  • - Coping Styles
  • - Communication

3
  • Theres an enormous amount of important and
    revealing information about people available, but
    most of us ignore it and treat it as background
    noise.

4
Personalities in a Nutshell
  • There are four personalities, none of which is
    better or worse than any of the other styles
  • The population is evenly divided among the
    personality styles
  • We are all four-style people with some degree of
    each personality
  • Each of us has a dominant style a set of
    behaviors that we are more adept at, most
    comfortable with, and use frequently

5
Personalities at Work
  • Three of four people important to ones success
    and happiness
  • Think differently
  • Decide differently
  • Use time differently
  • Handle emotions differently
  • Manage stress differently
  • Communicate differently
  • Deal with conflict differently

6
Personalities at Work
  • Not necessarily worse.
  • Not necessarily better.
  • But different.
  • Behaviorally speaking, you are in a minority.
  • Everyone is!

7
Guidelines for Completing the Self-Assessment
Inventory
  • Your personality style is based on other peoples
    perceptions of you NOT on how you see yourself.
  • Read each item from the standpoint of the way you
    think other people see you. (Think of three
    people you work with and try to view yourself
    through their eyes as you take the inventory)
  • Be as objective as possible. Select those items
    that, to the best of your knowledge, reflect the
    way other people experience you

8
Guidelines for Completing the Self-Assessment
Inventory
  • There are no good or bad styles, there are only
    differences among people. Success or failure is
    unrelated to any style. There are no good or bad
    choices on the inventory no right or wrong
    answers.
  • Choose the statement you think more closely
    describes how others view your behavior.
  • Dont dwell on responses answer quickly and move
    on to the next set of statements.

9
Two Keys to Understanding People
  • Assertiveness
  • A persons level of assertiveness is the degree
    to which his/her behavior is typically seen by
    others as being forceful or directive
  • Responsiveness
  • A persons level of responsiveness is the degree
    to which s/he is seen by others as showing
    her/his emotions and demonstrating awareness of
    the feelings

10
Characteristic Behaviors
  • More Assertive
  • Gesture more vigorously
  • More intense eye contact
  • Move more rapidly
  • Exude more energy
  • More erect or forward leaning, especially when
    making a point
  • Speak more rapidly, louder and more often
  • Address problems more quickly
  • Decide more quickly
  • Exhibit more risk-oriented behavior
  • More confrontational
  • More direct and forceful when expressing
    opinions, making requests, and giving directions
  • Demonstrate anger more quickly
  • Less Assertive
  • Gesture less vigorously
  • Less intense eye contact
  • Move more slowly
  • Demonstrate less energy
  • Lean back a bit when making a point
  • Speak less rapidly, more softly and less often
  • Slower to address problems
  • Take more time to arrive at decisions
  • Exhibit less risk-oriented behavior
  • Less confrontational
  • Less direct and less forceful when expressing
    opinions, making requests, and giving directions
  • Demonstrate anger less quickly

11
Characteristic Behaviors
  • More Responsive
  • Express feelings more openly
  • Appear more friendly
  • More facially expressive
  • Gesture more freely
  • Move vocal inflection
  • More comfortable with small talk
  • Use more anecdotes and stories
  • Express more concern about the impact that
    decisions and policies may have on people
  • Prefer working with others to working alone
  • Dress more casually
  • Less structured in their use of time
  • Less Responsive
  • Less disclosing of feelings
  • Appear more reserved
  • Less facial expressiveness
  • Gesture less often
  • Less vocal inflection
  • Less interested in and less adept at small talk
  • Use facts and logic more than anecdotes
  • More task-oriented
  • More comfortable working alone
  • Dress more formally
  • More structured in their use of time

12
The Assertiveness and Responsiveness Continuums
  • Assertiveness

Responsiveness
13
The Personality Style Grid
14
Spades
  • Potential Strengths
  • Efficient
  • Decisive
  • Pragmatic
  • Independent
  • Candid
  • Spades blend a higher-than-average degree of
    assertiveness with less-than-average
    responsiveness

15
Clubs
  • Potential Strengths
  • Persuasive
  • Enthusiastic
  • Outgoing
  • Spontaneous
  • Fun-loving
  • Clubs integrate a high-level of assertiveness
    with a high level of emotional expressiveness.

16
Hearts
  • Potential Strengths
  • Cooperative
  • Supportive
  • Diplomatic
  • Patient
  • Loyal
  • Hearts get things done in a manner that is less
    assertive than average, combined with
    more-than-average responsiveness

17
Diamonds
  • Potential Strengths
  • Logical
  • Systematic
  • Thorough
  • Prudent
  • Serious
  • Diamonds combine considerable emotional restraint
    with less than average assertiveness

18
Stress Management at Work..
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