Effective Communication 101 Life and Learning Workshop September 24, 2007 - PowerPoint PPT Presentation

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Effective Communication 101 Life and Learning Workshop September 24, 2007

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Title: Effective Communication 101 Author: Team Cruz Last modified by: mbentley Created Date: 9/20/2007 11:28:37 PM Document presentation format: On-screen Show – PowerPoint PPT presentation

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Title: Effective Communication 101 Life and Learning Workshop September 24, 2007


1
Effective Communication 101 Life and Learning
Workshop September 24, 2007
  • Presented by Melanie Bentley-Cruz
  • Center for Student Leadership and Community
    Engagement

2
Presentation Overview
  • Two opening activities
  • Ways we communicate
  • Barriers to communication
  • Overcoming those barriers
  • Listening
  • Questions, comments, concerns

3
What is Effective Communication?
  • Cingular Commercial
  • YouTube http//youtube.com/watch?v4nIUcRJX9-o
  • What does this tell us about communication?

4
Activity- Thanks for Coming
  • Listen to the instructions
  • What did you notice?
  • How does this activity help us to understand
    communication?

5
Ways We Communicate
  • Writing- resumes, cover letters, professional
    letters, emails, facebook, MySpace
  • Talking- public speaking, face-to-face, cell
    phone messages, interviews, voice mail
  • Listening
  • Non-verbals

6
Barriers to Communication
  • Physical barriers- yelling across the hall,
    communicating from different locations
  • Perceptual barriers- we all see the world
    differently
  • Emotional barriers- withholding thoughts and
    feelings
  • Cultural barriers- group behaviors
  • Language barriers- not everyone is familiar with
    all languages or jargon

7
Ways to overcome these barriers
  • Physical barriers- try to use face-to-face
    communication frequently
  • Perceptual barriers- recognize we have different
    values and try to recognize where the person is
    speaking from
  • Emotional barriers- try to build trust

8
  • Cultural barriers- recognize differences in
    meaning, pacing, volume and gesture, space, and
    touch
  • Language barriers- learn more about different
    cultures, relax, try to find a place where there
    are not many additional stimuli to take away from
    the exchange of messages
  • - ask what people need in order to communicate
    most effectively
  • - Solicit feedback

9
Tips and Tricks
  • Assess who you are speaking to
  • peer, professor, co-worker, boss, family
  • If possible- PLAN
  • Check on non-verbal and simple errors
  • In conflict, focus on the problem, not the person
  • Listen and be honest with yourself

10
Assertiveness
  • Assertiveness- expressing thoughts, feelings, and
    beliefs in a direct and honest way.
  • Use I statements
  • I statements include 3 parts
  • Feelings, behavior, effect
  • Lets create an I statement!

11
Listening
  • We were given two ears but only one mouth,
    because listening is twice as hard as talking."
  • How to listen
  • Attending
  • Paraphrasing
  • Clarifying
  • - Perception checking
  • Make active listening a habit (it takes 21
    days to turn something into a habit!)

12
Thank You
  • Questions?
  • Comments?

13
Resources for this presentation
  • Oklahoma Family Voices http//okvoices.org/communi
    cation.html
  • ManageTrainLead http//hodu.com/barriers.shtml
  • People Skills by Robert Bolton, Ph.D.
  • How to Communicate by McKay, Davis, and Fanning

14
The Center for Student Leadership and Community
Engagement
  • Located at 235 Student Union
  • Open Monday-Friday 830 a.m.- 500 p.m.
  • Provides information on leadership development
    and community engagement.
  • Check out our website for more information
  • http//www.leadership.buffalo.edu

15
Additional Resources in the SLCE
  • Our resource center has several resources on
    effective communication. These include
  • People Skills by Robert Bolton, Ph.D.
  • Face-to-Face Communications by Harvard Business
    School Press
  • Listening The Forgotten Skill by Burley-Allen
  • Listen Up- Hear What Really is Being Said (VHS)
  • Be Prepared to Speak (VHS)
  • Lincoln on Communication (DVD)
  • . And many more!

16
Additional Opportunities through the SLCE
  • S.O.U.L.- An online and interactive program to
    teach about the basics of leadership. Check out
    http//www.leadership.buffalo.edu/soul.shtml
  • Stay Up UB- November 16-17th
  • Leadership Week- October 29th- November 3rd Check
    out http//www.leadership.buffalo.edu/leadweek.sh
    tml
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