EFFECTIVE INTERCULTURAL COMMUNICATION COMPETENCE SKILLS AND TECHNIQUES OUTLINE

1
EFFECTIVE INTERCULTURAL COMMUNICATION
COMPETENCESKILLS AND TECHNIQUESOUTLINE

• Dr. Gabriella Kiss

2
Agenda

• Cultural norms and patterns
• Benefits
• Effective ways of listening
• Techniques
• Barriers to Effective Multicultural Communication
• Removing the barriers
• Guidelines for multicultural collaboration
• Questions

3
Cultural Norms and Patterns (by Jean Willis)

• Communication styles
• Attitudes toward conflict
• Approaches to completing tasks
• Decision-making styles
• Attitudes toward personal disclosure
• Approaches to knowing

4
Benefits of Becoming a More Effective
Communicator in Culturally Diverse Environments

• Enhanced individual and organisational
  performance
• Enhanced internal and external sensitivity
• Improved productivity

5
Effective Ways of Listening

• A. BARRIERS
• Tendency to speak first
• Negative perceptions
• Faster processing of words in mind
• Emotional noise
• External noise
• Internal noise

6
Effective Ways of Listening

• B. METHODS TO ENHANCE EFFECTIVE LISTENING
• Setting
• Making efforts to listen
• Active listening
• Means to reinforce speaker
• Considering non-verbal clues
• Patience

7
Techniques to Make Your Message Across during
Conversation

• Speak clearly
• organise your thoughts
• say what you want
• get to the point
• use short, familiar words
• Speak openly
• Speak inclusively
• Check for understanding

8
Being Effective in Communication with Ones whose
Primary Language is not English

• Be patient.
• Find proper place.
• Use active listening.
• Avoid patronising manner.
• Pay attention to non-verbal clues.
• Dont finish the persons sentences.
• Reduce your rate of speech, rephrase statements

9
Barriers to Effective Multicultural Communication

• Stereotyping
• Formation of US and THEM Groups
• Preference for the In-group
• Illusion of Out-group Homogeneity
• Expectancy Confirmation
• Lack of Understanding
• Judgmental Attitudes

10
Removing Barriers in Human Interactions

• Self-awareness
• Empathy
• Suspending judgement
• Phenomenon of Banding Together
• requires proactive opportunities to break the
  ice
• must be proactive and intentional
• find similarities
• Culture Shock

11
Guidelines for Multicultural Collaboration

• Learn from generalisations.
• Practice, practice, practice.
• Keep questioning your way of communication.
• Dont blame anyone for breakdowns.
• Listen actively and empathetically.
• Respect others choices.
• Stop making judgements.
• Be prepared for a discussion of the past.
• Be aware of current power imbalances.
• Remember that cultural norms may not apply to the
  behaviour of any particular individual.

12
Cultural expertise takes time!
13
Any Questions?Thank Youfor Your Attention.