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Dream, Believe, Dare, DO!

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Title: Use the FISH Program to Improve Your Organization s Culture Author: Jim Messina Last modified by: Troy Created Date: 5/19/2008 11:52:59 PM – PowerPoint PPT presentation

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Title: Dream, Believe, Dare, DO!


1
Dream, Believe, Dare, DO!
  • Prepared by
  • James J. Messina, Ph.D.

2
Walts Way 1-5
  1. Give every employee a chance to dream-to tap into
    creativity of their dreams
  2. Stand firm on your beliefs principles
  3. Treat your customers as guests
  4. Support, empower reward employees
  5. Build long term relationships with key suppliers
    partners

3
Walts Way 6-10
  1. Dart to take calculated risks-bringing innovation
    to fruition
  2. Train extensively constantly reinforce your
    culture
  3. Align long-term vision with short-term execution
  4. Use storyboarding technique to solve planning
    communication problems
  5. Pay close attention to detail

4
DREAM Make Everyones Dream come True!
  • To assess how well you do this answer these ??s
  • Do you acknowledge that the process of
    dreaming inspires creativity?
  • Do you understand that adopting new paradigms
    takes time commitment?
  • Are you willing to see transformation through to
    its completion?
  • Do you utilize storytelling technique in planning
    projects?

5
BELIEVE You Better Believe it!
  • To assess how well you do this answer these ??s
  • What are the values your company lives by?
  • Who established these values-customers,
    employees, managers, owner, founder, who?
  • Are your personal values in conflict with the
    organizations values?
  • What are the products services of your
    organization-methods involved-recipients of them
  • What is your mission reason for exiting?

6
BELIEVE You Better Believe it!
  • Is your mission aligned with your companys
    vision, values objectives
  • Do all of your work groups goals, objectives
    tactics support your companys vision values?
  • Do you refer to your mission when making
    decisions about products, services, customers
    coworkers?
  • Does everyone articulate the mission values?

7
BELIVE Never a Customer Always a Guest
  • To assess how well you do this answer these ??s
  • Do you know your guests?
  • Are your employees empowered to solve customer
    problems?
  • Do you view your front line as your bottom line?
  • What special training do your frontline people
    receive?
  • What is the turnover rate of your front-line
    staff?

8
BELIEVE All for One and One for all
  • To assess how well you do this answer these ??s
  • Do your team members receive the recognition
    rewards they deserve?
  • Do you encourage cooperation rather than
    competition among employees?
  • Is being a member of the team part of any job
    description included in your ongoing training?
  • Do your leaders demonstrate buy-in to a team
    culture?

9
DARE Dare to Dare!
  • To assess how well you do this answer these ??s
  • Is your culture stuck in paradigms no longer
    effective for your business?
  • Do you squelch long-term thinking in favor of
    short-term rewards?
  • Do you avoid micromanaging your employees?
  • Do you routinely give employees an opportunity to
    grow beyond their current responsibilities?
  • Do you create an atmosphere where failures are
    accepted and analyzed for learning purposes
    possible future innovation?
  • Do you promote cross-functional teams to replace
    outdated processes procedures?

10
DO Train! Train! Train!
  • To assess how well you do this answer these ??s
  • Do you support individual development planning?
  • Do you encourage your employees to see you value
    their partnership in creating their own
    self-development plans?
  • Do you provide right training to right people at
    right time?
  • Do you provide training tailored to needs of your
    employees?
  • Do you celebrate contributions of employees even
    when they are not exactly in line with your
    thinking?
  • Do you coach employees to reinforce important
    concepts even after they have been formally
    trained?

11
DO Plan! Plan! Plan!
  • To assess how well you do this answer these ??s
  • Do you know the barriers to your planning process
    in your organization?
  • Do you have a place in your organization where
    planning takes place where plans are displayed
    as planning is going on?
  • Do you post timelines for your planning process
    along with notices of specific milestones along
    the way?
  • Do you celebrate milestones completion of
    projects?

12
DO Give Details Top Billing
  • To assess how well you do this answer these ??s
  • Do your employees make quality time
    measurements of their products services?
  • Do your employees routinely ask How can we do
    this better?
  • Do you include meticulous attention to detail as
    part of your organizations values?
  • Do your reward people in your organization for
    detecting inconsistencies

13
Regaining the Magic
  • Five Tips for Managing Creativity
  • From Bob Iger (Eisners replacement at Disney)
  • Dont take a hierarchical approach
  • Dont create an approval process thats unduly
    rigorous
  • Be careful not to water ideas down or lose
    peoples passion
  • Let those directly in charge make decisions
  • Put the spotlight on the company, not the
    individuals

14
Other Corporations who follow the Disney Magic
  • Cheesecake Factory David Overton without
    great people it is impossible to achieve great
    things!
  • Mens Warehouse - George Zimmer Servant
    Leadership in Action - I guarantee it !
    motivating, supporting inspiring to become
    best they can be
  • Four Seasons Hotels Isadore Sharp - Golden
    Rule is Alive Well - Treating others as we
    would wish to be treated Mediocrity is not an
    option
  • Ernest and Young Dares to put its people first

15
Reference
  • The Disney Way-Harnessing the Management Secrets
    of Disney in Your Company Dream, Believe, Dare,
    Do. (2007, 2002) Bill Capodalgli and Lynn
    Jackson, New York McGraw Hill
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