m-Learning for the NHS Workforce: research findings and the NHS South Central experience

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m-Learning for the NHS Workforce research
findings and the NHS South Central experience

• Helen Bingham, Library eLearning Resources
  Manager
• helen.bingham_at_nesc.nhs.uk

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96,000 staff 20 NHS Trusts and many smaller
employers hundreds of workplaces 12 statutory
and mandatory training topics need to improve
quality, increase productivity and reduce cost
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staff away from work, increased costs and risk to
patient safety
1 hour training
1 hour return travel
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Research conducted for us by Epic Involved over
170 NHS staff Learner, manager, organisational
technical perspectives Local national
viewpoints
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22 challenges for mobile learning in the NHS
27 benefits of mobile learning for the NHS
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• Convenience
• Choice
• Control
• Context
• Confidence
• Cost-effectiveness

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Favoured by 80 managers and 75
practitioners Younger staff most positive, older
staff positive too 100 of respondents had a
personal mobile phone, 62 had one issued by the
NHS
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Particular benefits for statutory and mandatory
training and assessment...... facts, principles
and procedures testing before, after, or instead
of training potential for updates and reminders
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• Comments from peer reviewers
• This is an issue of real relevance because of
  the massive increase in usability and uptake of
  mobile devices....
• These findings take us considerably further than
  before in the professional and organisational
  context of the NHS....
• With mobile phone ownership nearly universal,
  attitudes and expectations of mobile learning
  being driven not by those inside organisations,
  but by those of the wider social world and
  organisations must take this into account....

Chris Davies, Head of eLearning Research,
University of Oxford
John Traxler, Professor of eLearning, University
of Wolverhampton
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Feedback

• Via online survey, focus groups app store
• Some pointers for things to do differently BUT
• All users see benefits
• Many suggestions for other topics
• Much interest from other organisations
• Overwhelmingly positive feedback
• 40,000 downloads

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Feedback

• This is BRILLIANT!!
• A great app tackling an important subject in
  healthcare
• Easy to navigate, clear graphics and
  explanations - I'm really impressed!
• There are so many apps out there which are just
  books in electronic format, but this is
  interactive and engaging
• If this is the future of learning, then I'm
  hooked!

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Challenges what challenges?
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Feedback so far High number of downloads but
Low uptake of assessments in pilot Trust
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So where is the NHS going with this?
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• Recent developments
• DH Technology-Enhanced Learning Framework
• Quality Framework for eLearning
• DH Maps Apps Competition
• Coming soon
• NHS Information Strategy

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And what will NHS South Central do next?
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• Conclusions
• Mobile learning will be important part of blend
• Mobile assessment has a clear role
• Potential for all staff, not just community based
• Challenges complex but not insurmountable
• Upfront costs but savings could be significant
• HUGE appetite!

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Thank you! helen.bingham_at_nesc.nhs.uk research
report and links for our apps available
at www.workforce.southcentral.nhs.uk/libraries__e
learning/e-learning.aspx