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Making Library Assessment Work The Role of Organizational Culture(s)

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Making Library Assessment Work The Role of Organizational Culture(s) Martha Kyrillidou Association of Research Libraries Steve Hiller University of Washington – PowerPoint PPT presentation

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Title: Making Library Assessment Work The Role of Organizational Culture(s)


1
Making Library Assessment Work The Role of
Organizational Culture(s)
  • Martha Kyrillidou
  • Association of Research Libraries
  • Steve Hiller
  • University of Washington
  • Jim Self
  • University of Virginia
  • Living the Future
  • Tuscon, AZ
  • April 7, 2006

2
  • Bangor University considers removing librarians
    posted by Blake on Thursday January 27, _at_0730AM
    -753 hits       Ms Information writes
    "News from the University of Wales Bangor in the
    UK. senior management no longer feel that subject
    librarians / academic liaison librarians are
    needed in the modern academic library. They have
    made restructuring proposals which include
    removing all but one of the subject librarians
    and a tier of the library management, including
    the Head of Bibliographic Services. The
    university management thinks that technology has
    'deskilled' literature searching. As far as I
    know, this proposal is unprecedented in the
    United Kingdom. In essence, there will remain 4
    professional librarians serving a 'research-led'
    university of 8,000 plus FTEs and with 8 library
    sites. These will be the university librarian,
    cataloguing librarian, acquisitions librarian and
    Law librarian.
  • Has anything like this happened anywhere that you
    know of? If so, what have been the effects?

3
(No Transcript)
4
Making Library Assessment Work Practical
Approaches for Developing and Sustaining
Effective Assessment
  • Association of Research Libraries Project
  • Under the aegis of Statistics and Measurement
    Program
  • Funded by participating libraries
  • Site visits by Jim and Steve
  • Pre-visit survey
  • Presentation
  • Interviews and meetings
  • Written report for each library
  • Phase I 7 libraries in Winter/Spring 2005
  • Preliminary report at Northumbria Conference 2005
  • Phase II 18 libraries Autumn 2005-Autumn 2006
  • Final report to ARL in late 2006

5
Why Making Library Assessment Work? Using Data
Effectively in Libraries
  • Library leadership
  • Organizational culture
  • Library priorities
  • Sufficiency of resources
  • Data infrastructure
  • Assessment skills and expertise
  • Sustainability
  • Analyzing and presenting results
  • Using results to improve libraries

6
MLAW Process
  • Idea discussed with Martha, June 2004
  • Final proposal written with Martha, August 2004
  • Invitation to participate sent by ARL in Sept.
    2005
  • 17 libraries express interest 7 chosen for Phase
    I, remainder for Phase II
  • Pilot site visit November 2005
  • Second call for participants in June 2005 8 more
    libraries express interest
  • Phase II revised to include longer site visit,
    follow-up project, and community building

7
The Geographic Distribution of Participants (Jim
and Steve Earn Frequent Assessment Miles)
Canada
Steves Home University of Washington
USA
Jims Home University of Virginia
Phase I Participant
Phase II Participant
Other ARL Libraries
8
Distribution Of Participants by ARL Index
Ranking (113 Academic Libraries) 24
Participating Libraries Mean 51.5 Median 49.5
9
Phase I (At time of visit) Assessment
Organization Structure
Assessment Position Assessment Committee Contact Person Admin. Area Other Related Groups
Arizona Administration Distributed within team structure
Arizona State Services
Connecticut Collection Services User Team, Network Svcs, Design Usability
Illinois Services Services Advisory User Ed, Coll Development
New York U Established 2005 Public Services
Notre Dame Public Services Usability Group Libraries Task Force
Oregon Administration
10
Phase II Autumn 2005 (At time of visit)
Assessment Organization Structure
Assessment Position Assessment Committee Administrative Area Other Ongoing Groups
Emory 2005 2005 Administration
Louisville 1997 1997 Administration
Kansas 2004 2003 Administration
Massachusetts 2004 2004 Administration
Wayne 2005 2005 Administration
11
Pre-Visit Survey
  • Summary of recent assessment activity
  • Inventory of statistics kept
  • Important assessment motivators
  • Organizational structure for assessment
  • What has worked well
  • Problems or sticking points
  • Specific areas to address
  • Expectations for this effort
  • Follow-up project (Phase II)

12
Phase I Library-Identified Assessment Needs
Data Collection Data Analysis Data Use Skills Abilities Perform. Measures Data Warehouse Sustain Assessment Culture
Library 1
Library 2
Library 3
Library 4
Library 5
Library 6
Library 7
13
Phase II Autumn 2005 Library-Identified
Assessment Needs
Data Collection Data Analysis Data Use Skills Abilities Perform. Measures Learning Outcomes Sustain Assessment Culture
Library 1
Library 2
Library 3
Library 4
Library 5


14
Sample Site Visit Schedule
  • Meet with University Librarian/Contact person
  • Presentation on effective assessment
  • 90 minutes to 2 hours with QA
  • Concepts and best practices
  • Examples from UVA and UW Libraries
  • Group Meetings
  • with management/administrative group
  • assessment-related group (if formed)
  • different departments
  • functional areas/groups (e.g. info literacy)
  • Wrap-up session

15
Presentation Slide That Fostered Most Discussion
  • University of Virginia Balanced Scorecard
  • Metric U.3.A Circulation of New Monographs
  • Target1 60 of newly cataloged cataloged
    monographs should circulate within two years
  • .
  • Target2 50 of new monographs should circulate
    within two years.

16
Our Perception of Visits
  • Diverse organizational cultures offers
    opportunities and challenges for successful
    assessment
  • Every library is unique
  • Reception overwhelmingly positive
  • Spirited and engaged discussions
  • More assessment work going on than being reported
  • Internally and externally
  • Important assessment catalysts include
  • accreditation, facilities renovation, student
    learning, data driven administrations, LibQUAL
    results, should be doing this
  • Increase in interest reflected in creation of new
    assessment positions and groups

17
Sample Report Format
  • Introduction
  • Current Assessment Environment and Activities
  • Identified Issues and Concerns
  • Suggestions and Options for Moving Forward
  • Conclusion

18
Typical Recommendations
  • Coordination of assessment
  • Involve library staff, better communication
  • Prioritize assessment activities
  • Move from projects to sustainable assessment
  • Share assessment results
  • Allocate sufficient resources
  • Review internal statistics
  • Incorporate data into library management
  • Management information systems important
  • More knowledge of on-campus activities
  • Data warehousing

19
Feedback on Phase I Process Changes for Phase II
  • One day is too short
  • Site visit increased to 1.5 days
  • Resource materials would be helpful
  • Web site strengthened
  • Assessment reader provided
  • Follow-up activity would maintain momentum
  • Consult on follow-up activity (plan, specific
    effort)
  • Establish community of assessment practitioners
  • Meeting at ALA
  • Assessment Conference, September 2006
  • ARL Assess list serv

20
Whats Next? Building the Library Assessment
Community
  • Meetings
  • ALA New Orleans, June 2006
  • Assessment Conference, Charlottesville VA
    September 25-27, 2006
  • Web Site
  • http//www.arl.org/stats/Hiller_Self.html
  • Final Report
  • Late 2006

21
Icon Woman
  • The world is going through more fundamental
    change than it has in hundreds, perhaps thousands
    of years Do you want to be a player, a
    full-scale participant who embraces change? Here
    is the opportunity to participate in the lovely,
    messy playground called Lets reinvent the
    world.
  • Heres a new model I call Icon Woman
  • She is turned on by her work!
  • The work matters!
  • She is in your face!
  • She is an adventurer!
  • She is the CEO of her life!
  • She is not God. She is not a Bionic Woman. She
    is determined to make a difference!
  • My Icon Woman, of course, embraces and exploits
    the Web. She submits her resume on the Web and
    keeps it perpetually active there
  • She creates and conducts scintillating projects
    on the Web via a far-flung virtual stable of
    teammates (most of whom shes never met)
  • She is deeply committed to her self-designed,
    do-it-from-anywhere-with-anybody career path
    Her only security is her personal commitment to
    constant growth and her global (virtual) rep for
    great work.
  • Tom Peters Visions 21 Our Work, Our World

22
Assessment as a Bold Library Expression
  • Where creative exploration happens with zeal and
    with purpose, without restraint or presumption,
    there will thrive a society that not only
    sustains its people but challenges, connects and
    enlightens them through the power of bold human
    expression. Kenan Institute of the Arts
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