?????? ??????? ???? ?????? Performance Measurement and Management - PowerPoint PPT Presentation

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?????? ??????? ???? ?????? Performance Measurement and Management

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Title: ?????? ??????? ???? ?????? Performance Measurement and Management


1
?????? ??????? ???? ?????? PerformanceMeasuremen
t and Management
  • ??????? ?????-????? ??????? ?????? ????? ???????
    ??????
  • ??????? ??? ????? ?????
  • omidshafia_at_gmail.com-09121327677
  • www.iust.ac.ir

2
????? ?????? ?????? ???? ??????
  • ???? ????? ????? ????? ?????? ???? ?? ??? ??, ??
    ??? ???? ???? ??? ????? ????? ??????? ???? ???
    ?????????? ?????? ????? ???, ???? ?? ???? ??????
    ??????? ??????? ???? ??, ??????? ????? ? ??????
    ?? ???.
  • ?????? ????? ??? ?? ???? ??? ?????? ???????
    ?????? ???? ????? ?? ???????? ???? ???? ? ?????
    ?? ????? ??, ?????? ???? ?? ????? ???? ???? ???
    ??? ???? ? ?? ????? ?????? ???? ???? ????
    ???????? ?? ???? ???????? ???? ?? ????? ???.

3
???? ?? ???? ??? ??????
  • ???? ??? ????? ??? ?? ???? ?????,
  • ?? ??? ??????? ????? ? ?????? ????,?????????? ??
    ???? ?????? ????? ???? ?? ????????? ?????,????
    ???? ??? ????? ????? ??? ??? ????.
  • ????? ??? ????? ??? ??????? ?????? ?? ???? ???
    ?????,???? ???? ????????? ???? ??? ????? ??????,
    ????? ????????? ???? ???? ? ?? ??????? ????? ???
    ?????????? ????? ????? ?? ??? ???? ???? ?? ??????
    ??????? ?????? ????? ????? ???.

4
????? ??????? ??????
  • ???????? ?? ?????? ????? ?????? ? ?????? ????????
    ?? ????? ?????? ?????? ?????? ? ????? ?????????
    ?? ??????? ??? ???? ???????? ???? ??? ??? ????? ?
    ????? ?????? ?????.
  • ????? ????? ????? ?????? ??????? ?? ?????? ??
    ????? ?????? ??? ????? ?? ??? ????? ?????? ?????
    ????????? ?? ????????? ?????? ???.????? ?????
    ?????? ????????????????? ??????? ??? ??? ?????
    ??????? ????? ?? ???? ??? ?????? ?? ?????? ????.
  • ???????? ???? ??? ????? ??????? ?????????? ?????
    ???????? ?? ??????? ? ?????? ??????? ?? ???????
    ??????????? ????? ?? ??????? ????? ???? ? ????
    ????? ???? ??? ???? ?????? ????.

5
?????? ??????
  • ??????? ??????? ???????? ?? ?? ???? ????? ??????
    ????? ?????? ? ????? ?????? ??? ???? ? ??? ???
    ???? ?? ?????? ?????? ??? ?? ???.
  • ?????? ???? ? ?????? ??????,??? ??? ????? ?? ????
    ?? ?????? ?? ???? ???? ???? ? ?? ?? ??? ??? ???
    ?? ???? ???
  • ???? ??????
  • ???? ????? ????
  • ???? ??????? ????????
  • ???? ???? ????
  • ???? ??? ????

6
??????? ?????? ? ???? ??????
  • ????? ???? ??? ?? ??? ???? ? ????? ?? ???? ?????
    ??? ????? ???? ???? ????? ???.
  • ??? ??? ?? ????? ????? ?? ???? ?????? ??? ?????
    ???? ? ???????? ????? ?? ???? ???? ?? ???. ??
    ?????, ??? ????? ???? ?? ????
  • ?? ???????? ???? ????? ????,
  • ????? ?????? ?????,
  • ????? ???? ???? ???? ????? ??????? ????????? ??
    ???? ?? ?? ????? ???? ?? ????????? ????? ????
    ?????? ?? ????? ??????, ????? ???.

7
????? ???? ??? ??? ??????? ??????
  • ???? ???????,????? ?????,???? ???? ??????
    ?????,???? ???????, ???? ??????,
  • ???? ????? ?????,??????? ????? ?? ?????? ???????,
    ???? ??????? ???????,
  • ????????? ????? ????? ?????? ???????, ?????????
    ??????? ???????,
  • ???????? ?????? ??? ???? ??????, ?????? ?? ??????
    ???????? ?? ???????? ?? ??????,
  • ???????? ??????? ??????? ???????? ????

8
??? ???,??????, ???? ?????
  • The ROI, ROE, ROCE and derivates -1980s
  • The economic value added model (EVA) 1980
  • The activity based costing (ABC) the activity
    based management (ABM)1988
  • The strategic measurement analysis and reporting
    technique (SMART) 1988
  • The supportive performance measures (SPA)1989

9
??? ???,??????, ???? ?????
  • The customer value analysis (CVA)1990
  • The performance measurement questionnaire
    (PMQ)1990
  • The results and determinants framework (RDF)1991
  • The balanced scorecard (BSC)1992
  • The service-profit chain (SPC)1994
  • The return on quality approach (ROQ)1995

10
??? ???,??????, ???? ?????
  • The Cambridge performance measurement framework
    (CPMF)1996
  • The consistent performance measurement
    system(CPMS)1996
  • The integrated performance measurement
    system(IPMS)1997
  • The comparative business scorecard (CBS)1998
  • The integrated performance measurement
  • framework (IPMF)1998

11
??? ???,??????, ???? ?????
  • The business excellence model (BEM)1999
  • The dynamic performance measurement
    system(DPMS)2000
  • The action-profit linkage model (APL)2001
  • The manufacturing system design decomposition
  • (MSDD)2001
  • The performance prism (PP)2001
  • The performance planning value chain (PPVC)2004

12
??? ???,??????, ???? ?????
  • The capability economic value of intangible and
    tangible assets model (CEVITA)2004
  • The performance, development, growth benchmarking
    system (PDGBS)2006
  • The unused capacity decomposition
    framework(UCDF)2007

13
??????? ??????? ??????
  • 1-    ???????? ??????? ???????
  • 2-    ???????? ??????? ??????
  • 3-    ???????? ????????? ?? ?????? ??????
  • 4-    ???????? ??????
  • 5-    ???????? ?? ????? ??? ?????
  • 6-    ???????? ??????? ???????
  • 7-    ???????? ??????? ???? ???????
  • 8-    ???????? ??????? ??????? ??????????
  • 9-    ???????? ??????? ????? ????????
  • 10- ???????? 360 ?????

14
???? ???? ??? ?????? ???????
  • ??? ??? ??????? ?????? ROI, ROE, ROCE ? ??????
    ???? ???? ?? ???? ????????? ???? ?? ?? ????? ??
    ?? ???? ?? ???? ??????? ?????????? ????? ???? ??
    ???? ????? ??? ?????? ??? ???.
  • ROI??????? ????? ???? ?????? ?????? ??? ??? ?????
    ??? ?? ??? ????? ???? ?? ??? ????? ?? ????? ?????
    ?? ?????? ????? ??????? Retune On Investment
  • ROE ????????? ?? ?????? ???? ?????? ????????? ??
    ???? ????? ??? ???? ?? ???? ?? ?? ???? ?? ?????
    ?? ???, Return on Equity
  • ROCE ???? ?? ?? ????? ???? ??? ??, ?? ?????? ????
    ?? ??????? ?? ?????? ? ????? ?????? ??? ?????
    ????. Return on Controlled Equity

15
??? ???? ?????? ???????
  • The economic value added model
  • EVA ???? ???? ????? ???????? ???? ????? ?? ????
    ???????? ?????? ?? ???? ???? ????? ?? ??? ??
    ????? ?????? ?????? ?? ???? ?? ???? ?? ?? ?????
    ?? ???? ??????? ????? ????? ?? ?? ??? ?? ????.
  • ?? ?? ??? ????? ???? ????? ??? ?????? ?? ????
    ????? ????, ?? ?? ? ????? ????? ???? ?? ????????
    ????? ??? ?? ?? ??? ???? ?? ?? ?? ???? ?????
    ????? ??? ????? ?? ???. ???????? ??? ?? ??? ??
    ????????? ??? ???? ?? ?? ?????.

16
?? ??? ???? ???? ??????? ???? ??? ??????
  • ??? ????? ???? ?? ?? ???? ???? ?????? ???? ????
    ????????? ???? ????
  • ??? ?????? ?????, ???? ?? ???? ????? ?? ????? ???
    ??? ???? ???????????? ?????? ???? ?? ?? ????? ???
    ?? ?? ???? ?? ????? ?????? ????
  • ?? ??????, ?????? ?????????? ?????? ???????, ????
    ?? ?????? ???? ?????? ???? ?? ???.
  • ?? ?? ?,??????? ??????? ??????? ???? ????? ????
    ?? ????? ??????? ?? ?? ???? ?????? ??? ????? ????
    ????? ?? ???.

17
?? ?? ? ?? ????? ?? ???? ????? ???
  • ?? ?? ? ???? ????? ???? ??? ??, ???? ?????? ??
    ???? ?????? ??? ??????? ???? ??? ??????? ??????
    ???? ? ????? ?? ??? ?? ???? ??????? ??????? ???
    ???, ?????? ????, ? ?????? ?? ?? ??? ??????? ??
    ????? ???? ?????? ?? ?????? ?? ?????? ?????
    ????????? ?????? ? ????? ????.
  • The economic value added model

18
????? ???? ????? ?? ??????
  • ABC ??? ??? ???? ? ??????, ????? ???? ?? ?????
    ?????? ???? ??? ?????? ????? ??? ???????? ?????
    ???? ????? ???? ?????? ???? ????? ??. ???? ??????
    ??? ??? ??? ?? ???? ?????? ??? ???? ?? ???? ?????
    ????? ? ????? ???? ? ???? ???? ????? ???? ??
    ????? ????? ??????? ?????? ????.
  • ??? ??? ????? ?? ????? ???? ?? ??????? ??? ?????
    ??????? ?? ????? ??? ????? ? ??????? ???? ?? ????
    ????????? ???? ???????? ???.

19
??? ????? ????? ?? ??????
  • ??? ????? ?????? ???? ????? ??????????? ????? ??
    ?????? ?? ??? ??, ??????? ???? ?????? ???? ??????
    ????? ?? ??? ?????? ?? ?????? ?????? ?? ?? ????
    ??????? ????? ? ?????? ????? ????.
  • ?? ?? ? ??? ??? ?????? ??????? ???????? ? ???? ??
    ????? ?? ??? ???????,???? ?????,????????? ?
    ?????? ?????? ??? ? ???? ????? ????? ?????? ?????
    ?? ????.
  • The economic value added model

20
?? ????? ??? ? ????? ?????? ???? ???????The
strategic measurement analysis and reporting
technique-SMART
??? ?? ????? ?? ??? ??????? ?? ???,?? ???? ???
????? ??? ?? ??? ???,??????? ???? ???? ??? ??
???? ???? ???? ??? ????? ???? ????????? ???????
?????,????? ??? ??????? ????? ? ???????? ?? ?
????? ???? ????? ??? ???, ???? ?????? ??? ???.???
?? ????????? ????? ? ????? ?????? ??????? ??
???.???? ????? ???????? ? ?????? ?? ?? ?????
????,????? ?????? ??? ????? ??? ????? ??? ? ??
???? ?????? ????? ?? ????. ?? ?? ????? ???, ????
????? ????? ??????? ?? ???? ?????,?????,???? ?
?????. ????? ?? ?? ??? ???? ??? ??????? ?? ???
????? ?? ??? ??????? ????????? ??? ???? ????? ???
????? ???.
21
???????? ??????? ????? ?????
  • SPA ???? ?? ???? ????? ????? ???,????? ???? ??
    ??? ??,????? ???????? ?????? ??? ?? ???? ??
    ???.??????? ?? ?????? ??? ???? ? ???? ???? ???
    ?????? ??? ?? ???.
  • ??????? ????? ?????? ???? ? ?? ????? ??? ???
    ??????? ??????? ?? ????. ?????? ??? ???? ????
    ???? ??????? ?? ?? ?????? ?????? ??? ??? ??
    ??????? ?? ?? ????? ????? ? ??? ????? ?? ? ?????
    ?? ????? ???? ???? ?? ??? ?????? ????? ???? ?????
    ??? ??? ????? ?? ????.
  • ??? ????? ?? ???????? ??????? ???? ? ???? ?????
    ?? ??? ????? ?????,??????????,????? ???? ????
    ???????? ?????? ??????? ?? ???? ?????? ????
    ?????? ????? ?????.

22
????? ???? ????? ?? ?? ?The customer value
analysis
  • ??? ??? ???? ???? ???? ????? 2007????? ???? ?
    ????? ???????? ???? ???? ?? ??? ?????????? ?????
    ????? ??? ?? ????? ?? ???? ????? ????? ???.????
    ????? ????? ???? ??? ???? ?? ??? ??? ???????
    ????? ???.
  • ??? ?? ????? ????????? ??? ????????? ???? ?????
    ???? ,????? ??? ???? ????, ?????? ????? ???
    ??????? ?? ??????? , ????????? ????? ? ???? ???
    ?? ???. ????? ???? ?? ????? ????? ???? ??? ???
    ???? ?? ?? ??? ??? ????? ????? ????? ?? ?? ????
    ?? ???.

23
???????? ?????? ???? ??????
  • PMQ???? ?????? ??1990 ?? ??? ??? ?? ????? ????
    ???? ?? ???? ????? ??????? ??????? ?????,????????
    ? ?????? ?? ???????????????????? ??. PMQ??????
    ???? ??????? ????? ????? ?????? ???.??????? ?????
    ?? ?????? ?? ??????? ????, ? ???? ?? ????????
    ???? ?????? ???? ?? ?? ?????. ????? PMQ???? ??
    ??? ?????? ?????? ????? ??????? ?? ???.?????
    ?????? ?????? ???? ????? ????????? ??????? ?
    ??????? ?? ?????? ??????, ????? ???? ??? ???????
    ????? ?????, ????? ?? ????? ???? ??????? ????????
    ? ????? ???????? ???? ??? ????? ???? ?? ?????
    ???? ????? ?? ???? ????? ?? ???.

24
???? ???????? ????? ? ????? ????? ??
  • ???? ????????????????? ??1991???? ???? ??????
    ????? ????? ?????? ????? ? ????? ??.????? ????
    ??? ???? ???? ???????? ?????? ???? ?????? ?? ????
    ???????? ????? ??? ??? ????? ?????,?????????? ?
    ???????? ????? ????? ??? ?????? ?? ??? ?? ??????
    ????? ,???? ?????? ?? ?????,?????? ? ????? ?????
    ????? ???.?????? ?? ????? ????? ????? ??? ????
    ????? ?? ?? ?????? ???? ???? ?? ???? ?? ????? ??
    ???.??? ??????? ??? ????? ? ????? ????? ????? ?
    ???????? ???? ? ??? ???? ?? ????? ?? ?? ????. ??
    ????? ????? ??? ????? ???? ??? ? ???? ??? ?? ???
    ?? ???.
  • The results and determinants framework

25
???? ??????? ??????
  • ???? ?????? ? ?????? ?? ??? ????? ??? ????? ??
    ?????? ?? ????? ???????? ??????? ????,?????,?????
    ????? ? ?????? ???? ?? 1992 ???? ??.
  • ???? ??? ????? ?? ???? ???? ?? ???? ?????????,???
    ???? ??? ? ??? ??? ?? ?? ???? ????? ?????????,??
    ????? ?? ?? ????? ???? ?????? ????.
  • ???? ?? 1996????? ?? ????? ??????? ??? ???????
    ?????? ??????. ??????2000????? ?? ??????
    ???????????? ???? ???? ???????? ??????? ??????.
  • ?? 2005??????? ??? ?? ?? ?? ?? ?? ??? ??? ? ????
    ???? ?? ????? ???? ??????? ??? ???? ????? ????
    ???? ?? ???? ???.

26
?? ?? ???????? ???-???? The service-profit
chain
  • ????? 1994 ???? ???? ??????? ???? ??? ????? ?????
    ????.
  • ??? ????? ?? ??? ????? ???
  • ??????? ??? ??? ?????? ? ??????? ?? ???? ????
    ?????? ???.
  • ?????1994???? ????? ?? ????? ????? ?? ????? ??
    ????? ??? ? ?????? ??? ???????,??????? ?????,
    ????? ??????? ? ???? ??? ???.
  • ?????? ????????? ???? ???? ????? ???? ????? ???
    ???.

27
?????? ????? ????? The return on quality
approach
  • ROQ ???? ???? ? ?????? ?? ??? 1995 ???? ??? ??
    ???? ?? ?? ????? ???? ???? ??? ???? ???? ???
    ????. ??? ???? ?? ????? ?? ????? ??, ????? ???
    ???? ???? ????? ??? ???? ?????? ????? ?? ?????
    ???. ?? ??? ???? ?????? ??? ??????, ??????? ?? ??
    ??? ????? ????? ????? ??, ????? ?????? ?????
    ???,???? ??? ???? ???? ?? ??? ???? ???? ? ????
    ???? ?????,???? ??? ????? ????? ??? ????? ?????
    ??? ? ????? ????? ???? ????? ????? ??????. ??????
    ?????? ?????? ?? ??? ??????? ???? ??????? ?????
    ??????? ?? ?? ??? ???? ?? ???? ?????? ????.

28
?????? ?????? ???? ?????? ??????
  • CPMF ???? ???? ? ?????? ?? ??? 1996 ????? ?? ?
    ??? ????? ???? ????? ??? ?????? ???? ?????? ????
    ?????. ???? ???? ??? ??? ?????? ?? ????? ?? ??
    ??? ????? ?????????? ???????? ?????? ????
    ??????,????? ???? ????, ? ???????? ????. ??????
    ????? ?? ??? ?? ????? ???? ???? ? ????? ?? ????
    ???????? ????? ??? ?? ??????? ????? ? ?? ???? ???
    ???????? ??? ?? ????.???? ?? ??? ????????? ??
    ????? ????? ?????? ???? ?????? ?????? ????? ??? .
    ?? ????? ?? ????? ?????? ??? ?????, ?? ??? 2000
    ????? ? ??????? ???? ?????? ????? ??????? ?????
    ??, ?? ?? ???? ???? ???? ?????? ???????? ?? ??
    ????? ???.

29
???? ?????? ?????? ??????? The consistent
performance measurement system
  • CPMS ???? ????? ? ?????? ?? ??? 1996??????? ??.
  • ???? ???? ???? ??? ???? ????? ???? ?????? ??????
    ?? ????? ?? ????? ?????? ?????????? ?? ???? ????
    ?? ?? ????? ??? ????????? ??????? ???? ???? ????
    ???? ??????? ???? ????.
  • ??? ?? ?????? ??? ?? ????? ???? ?????? ???? ?
    ???? ?? ??? ???? ???.????? ???? ??? ???????,
    ????? ????? ??? ???? ? ????? ??? ???? ?????? ????
    ??? ???????.

30
???? ?????? ?????? ??????? The consistent
performance measurement system
  • ???? ????? ?????, ?? ??? ?? ???? ???? ???? ????
    ?? ?? ????
  • ??? ????? ????? ???? ????,
  • ??? ???????? ???? ?? ?
  • ??? ???? ?????? ???? ?? ???? ????? ??? ??? ????.
  • ??? ????????? ???????????? ?? ?? ????? ????
    ???????? ??????? ???? ??? ???? ??????? ???? ????
    ????? ???? ???? ??? ???? ?????? ????? ??? ???.

31
???? ????? ??? ?????? ???? ?????? The integrated
performance measurement system
  • IPMS ???? ???? ??? ? ?????? ?? ??? 1997?????
    ??.???? ????? ??????? ??,?????? ?????? ????
    ?????? ?? ???? ???? ??? ?? ???? ???? ?? ?? ?????
    ?????? ????? ???? ?? ?? ?? ????? ?????????? ?????
    ? ??????? ?????? ???.??????? ?? ?? ???? ?????
    ????? ????? ?? ??? ????? ?? ?? ?????? ??? ???
    ????? ???????? ? ????? ??????? ?? ?? ?? ?? ????.
    ????? ???? ????? ?? ??????? ????? ??????? ??????
    ???? ?????? ???? ??????? ?? ???? ????? ??? ? ???
    ????? ? ???? ?? ????? ????? ????? ? ????? ?? ??
    ???????????? ????? ????? ?? ?????? ????? ????.
    ??? ?????? ?? ????? ????? ???? ?????? ???? ???
    ???????? ??? ????? ???? ?? ??????? ??????? ???
    ?????????????,???????? ?????,??????? ?????, ?????
    ????? ?? ? ???????? ??????? ????? ?????? ?? ???.
    ??? ????? ?? ??? ???? ??????? ???????? ? ?????
    ????? ??????? ?????? ??? ??????? ????? ???.

32
???? ?????? ????? ?????? ?? The comparative
business scorecard
  • CBS????? 1998 ???? ????? ??????? ??????? ??. ????
    ?? ??? 2002??????? ?? ?? ??? ?????? ? ????? ??
    ???? ?????? ?????? ?????? ??????? ????? ????? ??
    ???? ????? ???? ???? ?????? ????? ?????? ?????
    ?????.?? ?? ?? ????? ?????? ?? ?????? ?? ?? ???
    ?? ???? ? ?????????? ?? ???? ???? ???? ???
    ?????????,????? ??????,??????? ??????? ? ??????
    ????????? ???? ????. ????? ????? ??? ????,????
    ?????? ?? ????? ?? ????????? ? ?? ????? ???? ??
    ???? ??? ????????? ???.??? ????? ???? ????? ?????
    ?????? ??? ???? ???? ?? ????? ?? ???.

33
?????? ?????? ???? ?????? ????? ??? The
integrated performance measurement framework
  • IPMF ???? ????? ? ?????? ?? ??? 2000 ????? ??
    ???? ?? ??? ???? ??? ?? ???? ??????? ?????? ????
    ????? ?????? ???? ????? ??????? ?????? ????? ??
    ???.???? ?? ???????? ??????? ?????? ???? ??????
    ??????? ???? ? ??????? ????? ????? ?? ?? ??? ????
    ????? ????? ??????? ?????? ???? ?? ??? ?????
    ????? ?????? ????,????? ??? ????? ????? ??????
    ???? ?????? ?? ?????? ??? ??????(?????,?????,????
    ,????? ? ??? ???), ????? ???????,????? ? ?????
    ???? ??????? ? ??????? ???? ??. ???? 105 ?????
    ??????? ?? ?????? ??????? ?? ????????? ???? ????
    ????? ???? ??????? ???????? ??????.

34
??? ????? ??? ? ??? The business excellence
model
  • BEM ????? 2007 ???? ????? ??????? ?????? ????? ??
    ?? ??? ?? ????? ????? ???,??? ?? ????? ???????
    ???? ?????? ???? ?????? ????? ????.????? ??? ???
    ?? ???? ?????? ?? ???.??? ????? ??? ???? ????
    ????? ,????? ? ?????? , ???? , ????? ? ?????
    ,????????, ????? ?????, ????? ????, ????? ??????
    ? ????? ??????? ?????. ?? ??? ?????? ??????? ???
    ?? ???? ?????? ????????????? ????? ?????? ?? ????
    ???? ? ????? ?? ???? ????? ???? ?????? ???? ????
    ?? ????? ?? ???. ??? ??????? ???? ????????? ?????
    ????? ???? ??????? ????? ????? ?? ???.

35
???? ?????? ???? ?????? ???? The dynamic
performance measurement system
  • DPMS????? 2000 ?? ????? ??????? ?? ?? ?? ??????
    ?????? ???? ?????? ????? ??? ???? ?? ??? ?? ?
    ?????? ????? ?? . ???? ????? ?????? ????? ?? ??
    ?? ???? ??? ?? ???? ???? ???? ?????. ?? ????? ??
    ?????? ???? ???? ?? ?? ???? ????? ????? ?????,??
    ????? ????? ?????, ?? ??????? ???????, ?? ????
    ????? ???? ? ?????, ? ?????? ????? ?????? ??????
    ??????? ?????.?? ????? ?? ???? ?????? ???????,
    ???? ??? ??? ?? ??????? ????????? ?? ?????
    ??????? ?????? ?????? ????? ???, ???? ?? ?????
    ????? ???? ??????? ???, ????? ?????? ?????? ??
    ????? ?????. ??? ????? ??? ????? ????? ????? ??
    ???? ??? ?????, ????? ??? ????? ?? ?? ?? ?????
    ?? ??? ?????? ??? ? ?????? ??? ???????? ?? ?????
    ?? ?????.??? ??? ?? ???? ??????? ?? ??? ??????
    ???? ???? ?????? ???? ??????? ?? ?? ??? 2000 ????
    ??????? ??????? ????? ??? ??? ???? ?? ????.

36
??? ?????? ???-????? The action-profit linkage
model
  • ????? 2001 ?? ??? ?????? ??????? ???? ???????
    ???????? ?? ???? ?? ???? ????????? ??? ?? ??? ??
    ?????? ??????? ??.?????? ???? ??????? ?????
    ?????? ????? ? ??? ?? ?????? ?????, ????????
    ????? ??? ???? ?? ????? ???? ? ????? ??????? ??
    ????? ?????.?????? ?? ???? ???? ????? ???? ?????
    ???? ??? ??? ??????? ????, ????? ? ?????? ???
    ????? ???, ??????? ????? ? ??????? ???????.??????
    ???????? ????? ??? ?? ?????? ?? ?????? ?????
    ???? ??? ?? ???. ?????? ???????? ???? ???? ?????
    ???? ??? ????? ??? ?????? ??? ??????? ??? ? ???
    ???? ?? ?????? ???? ????? ????? ???? ????.

37
???????? ????? ???? ???? The manufacturing
system design decomposition
  • ????? 2001 ???? ?????? ?????? ???? ????? ???? ???
    ?????? ?? ???? ????? ???? ???? ??? ??? ????? ?
    ??????? ?? ??????, ??????? ??. ????? ?? ??? ???
    ????? ???? ????? ?? ????? ??????? ??????, ?????
    ???? ?????? ??? ??? ????? ?? ????? ??? ????,???
    ????? ??????? ????????? ? ????? ??? ??????? ??
    ?????? ???? ???. ??? ?? ????? ??? ????? ????
    ????? ?????? ????? ?? ?? ??? ????? ? ????? ???
    ????????? ????? ?? ?? ??????? ?? ???? ?????
    ???????? ???????? ???? ?? ???.

38
????? ?????? The performance prism
  • PP ?? ??? 2002 ???? ???? ? ??????? ????? ???? ??
    ????? ?????????? ?? ???? ????? ????? ?? ?????
    ????. ??? ??????? ??? ?????? ?? ?????? ?????
    ????? ???????, ????? ???????,????????,???????? ?
    ??????? ?? ?? ????? ?? ???. ??? ???????? ?? ????
    ??? ?? ??? ???? ????? ??? ??????? ??,??????
    ??????,???????,???????, ?????? ????? ?? ? ?????
    ???????. ??? ?? ????? ?? ???? ???? ???? ?? ???
    ??? ????? ?????? ? ???? ?? ?? ?? ????? ???? ???
    ?? ???? ????? ???.???? ????? ????? ??? ??????
    ????? ??????? ?? ??? ????? ?? ?? ????? ?????? ???
    ???????? ??????? ? ????? ????? ?????
    ??????,??????, ? ????? ? ??? ???????? ???? ?
    ??????? ????? ??? ??????? ?? ???.

39
?????? ???? ??? ???? ?????? The performance
planning value chain
  • ??? ??? ?? ??? 2004 ???? ???? ? ???, ?? ?? ?????
    ??????? ???? ?????? ???? ??????, ???? ???? ????
    ??? ???? ?? ???? ??????? ? ???????? ???? ???
    ????? ????? ?? ???.??? ?????? ???? ???? ?? ????
    ??????? ???? ??? ???? ?? ????? ???? ?? ??????? ??
    ??????? ??? ??? ?? ????? ?? ???? ????? ?????,
    ??????? ???? ??, ????? ???? ??, ?????, ?????
    ????? ??,??? ??????? ? ??? ? ????? ??? ????. ???
    ???? ?? ??? ?????? ???????? ??? ???? ?? ???? ?? ?
    ????? ?? ???? ?? ?? ?????? ?? ????? ?? ????? ??
    ?????? ?????? ?? ??? ??????? ?? ???.

40
??? ?????? ?? ????? ? ???????? ??????? ????? ????
???????
  • The capability economic value of intangible and
    tangible assets model
  • CEVITAe ???? ???? ????? ??????? ???? ????? ????
    ???????? ?? ??? 2004 ????? ??. ??? ?? ??? ????
    ??? ?? ?????? ??? ?? ?????? ??? ????? ? ????????
    ?? ?? ?????? ?????? ?? ???? ?? ?????? ????
    ??????? ???? ?? ?? ??? ?????. ??? ??? ??? ??
    ??????? ?? ??? ??, ????? ?????? ??? ????? ? ???
    ????? ?? ?? ???? ??? ???? ???? ????? ???.???
    ???????? ???? ????? ?? ???????, ???????? ????? ??
    ???? ??,????????? ?? ?? ????? ?? ????? ???,
    ???????? ????? ??????? ? ???????? ????? ?? ?????
    ?? ?? ?? ????? ?? ????.

41
???? ???????? ???,????? ? ?????? The
performance, development, growth benchmarking
system
  • PDGBS ???? ???? ?????? ?? ??? 2006 ??????? ?? ?
    ???? ???? ??? ??, ?????? ???? ?????? ?? ???? ????
    ?? ?? ???? ???? ???? ?? ??? ?? ????. ??? ??? ????
    ???? ??? ???? ? ????? ?? ?? ?? ?? ??? ????? ???
    ??? ? ???????? ?? ?? ????? ????? ? ????? ??????
    ?? ?? ???? ??? ???? ?? ?? ????? ???? ??? ????
    ?????? ?? ???,?? ??? ????? ???.?????? ?? ?????
    ???? ?? ????? ???? ?? ???.
  • ????? ??? ?????? ?? ?? ????? ???? ??? ?? ?? ????
    ???. ??? ??? ??????? ???????? ?? ????? ?? ?????
    ???? ???? ????? ???????? ?? ?? ?? ????.

42
?????? ???????? ??? ????? ?????????? The unused
capacity decomposition framework
  • UCDF???? ??????????? ? ?????? ?? ??? 2007 ?????
    ??. ??? ?????? ??? ????? ?? ???? ????? ?????
    ?????????? ????? ?? ????? ???? ? ???? ?? ?????
    ???? ????? ?? ???. ?????? ??????? ????? ????? ???
    ???? ???? ?? ?? ????? ??? ??????? ??? ???? ???
    ? ??? ???? ???? ????? ?? ???. ????? ???? ???????
    ????? ???? ????? ???? ?????? ?? ???? ?????? ????
    ? ?????? ????? ??? ??????? ????? ?? ???.??????
    ????? ?? ??????? ????? ?? ??? ??? ??? ??? ????? ?
    ???????? ??? ????? ??, ???? ?? ????? ??? ???????
    ?? ????.

43
????? ? ?????
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