Lahore Electric Supply Company Limited

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Lahore Electric Supply Company Limited
2nd Workshop on Power Sector Reforms
WAPDA House Auditorium Lahore
11th 12th November 2010
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SCHEME OF PRESENTATION

• Service Territory
• Consumer Profile
• Stakeholders
• Company Level KPIs Initiatives
• Stakeholders Major Obligations as per
  Performance Contract
• Performance Management System
• Performance Contract Its Effectiveness
• Review of KPIs for 1st Quarter, ending September
  2010
• AMR Pilot Project At Consumer End
• Benefits of AMR Pilot Project
• AMR Project Requirements
• Future AMR Projects -
• AMR at CDP, GRID, FEEDER
• AMR on RF Mesh at Consumer End

Lahore
Electric Supply Company Limited
3
SERVICE TERRITORY
FESCO
Nankana
0.11 M
GEPCO
Sheikhupura
1. 91 M
0.40 M
0.41 M
0.38 M
MEPCO



Lahore
Electric Supply Company Limited
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Category wise Comparison Ending JUN-2010
Consumers
Revenue



Lahore
Electric Supply Company Limited
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Category wise Comparison Ending JUN-2010
Consumption
Revenue



Lahore
Electric Supply Company Limited
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Stakeholders

• Customers
• Employees
• Suppliers
• Contractors
• Regulator
• Government
• Lenders
• Community

Lahore
Electric Supply Company Limited
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Company Level KPIs Initiatives
S Category Wise KPIs Weight Initiative
1 Operational Commercial Performance
40 AMR, ERP, SBU
Line Losses (Transmission Distribution) 15 AMR (CDP, Grid, Feeder)
Collection Ratio 15 CIBS/Online Banking
Transformer Failure Rate 2 Oracle MM
Line Failure Rate - Below 20 minutes 2 AMR, Call Center
Line Failure Rate - Above 20 minutes 2 AMR, Call Center
Defective Meters 4 CIBS/AMR (Cons. End)
S B U
ERP Oracle Financials
CIBS Customer Info Billing System
SBU Strategic Business Unit
2 Financial Performance
20 Oracle
Financials, CIBS,SBU
Safety Policy Trainings, Awareness Workshops
ERP Monitoring of Safety Items Oracle MM
ERP Oracle Financials
ERP Oracle Projects
ERP Oracle MM
CIBS Customer Info Billing System
Call Center (118)
3 Capital Expenditure Project Implementation
15 Oracle Financials
Oracle Projects , MM
ERP Oracle HRMS
Review of Business Processes, JDs, KPIs
4 Customer Relations Management
5 CIBS, Call Center
5 Human Resource Management
10 Oracle HRMS,
BPR, JDs KPIs
6 Employee Safety
10 Safety
Stock from Oracle MM,
Workshops/Train.



Lahore
Electric Supply Company Limited
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Stakeholders Major Obligations- As per
Performance Contract
Full Corporate Autonomy in their business commercial operation. No Interference in Companies Operations Support in clearing the outstanding dues relating to GOP Govt. of Punjab Ensure Timely Implementation of Tariff Adhere to Regulatory Standards Procedures regarding tariff adjustments Provide Security to Employees where law and order is serious concern Support to obtain soft long term bilateral and multilateral external financial assistance
Implement Approved Strategic Business Plan Set Performance Targets Review of Performance Targets by BOD Establish Performance Monitoring Control Mechanism Align the HR Policies with Performance Contract HR Development w.r.t. Performance Contract
NEPRA Obligations
Timely Determination of Tariff Sustainable Competitive Power Market Monitoring of Companies Performance Ensure Consumers Interests
Proactive towards Job Efficient use of available resources Act as Custodian of the Assets of the Company



Lahore
Electric Supply Company Limited
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Performance Management System Cascading of
Performance Contract

• Business Process Re-engineering

• Review of Job Descriptions (JDs)

• Linkage of KPIs with Proposed JDs

• Revised HR Polices / Procedures

• Performance Evaluation Criteria

• Targets Setting

• Signing of Revised / New Contracts

• Rewards Penalties

Lahore
Electric Supply Company Limited
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Performance Contract Its Effectiveness
MWP Vs CEO
CEO Vs Functional Heads
Functional Heads Vs SEs
XEN Vs SDOs
Individual Employee Level

• Very Good Tool to Align All the Employees to the
  Company Objectives Targets
• For Its Effective Implementation, Job
  Description of Each Employee Needs to be Reviewed
  Related KPI
• should be embedded in Job Description.
• USAID/IRG Has Been Requested to Provide
  Assistance for Development of Performance
  Measurement System

Lahore
Electric Supply Company Limited
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Performance Contract Targets Results for
2010-11 (1st Quarter)
Operational Commercial
KPIs 2010-11 Goal 1st Quarter 2009-10 1st Quarter Achievement Score
Line Losses (D) 13.4 14.9 14.4 7.5
Collection Ratio 93.0 88.5 92.82 15
Transformer Failure Rate 3.75 6.6 3.84 2
Line Failure Rate lt 20 Minutes 225 310.9 304.5 1
Line Failure Rate gt 20 Minutes 45.0 61.6 51.7 2
Defective Meters (7-12 months as of total defective) 5.0 26.16 30.52 0
Total Score 40 27.5 27.5
69



Lahore
Electric Supply Company Limited
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Performance Contract Targets Results for
2010-11 (1st Quarter)
Financial Performance
KPIs 2010-11 Goal 1st Quarter 2009-10 1st Quarter Achievement score
Cash In Transit (Monthly Average) 9.0 9.21 5.96 8
O M Expenses (Rs./ kWh) 0.77 0.58 0.59 12
Total 20 20 20
100



Lahore
Electric Supply Company Limited
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Performance Contract Targets Results for
2010-11 (1st Quarter)
Capital Expenditure Project Implementation
KPIs 2010-11 Goal 1st Quarter Achievement score
Capitalization (A-90) 80 79 2.5
Capital Expenditure
STG 90 90 3.75
Distribution of Power 90 90 1.5
Energy Loss Reduction 90 90 1.5
Rural Electrification 90 90 0.75
Total 15 10 10
67



Lahore
Electric Supply Company Limited
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Performance Contract Targets Results for
2010-11 (1st Quarter)
Customer Relations Management
KPIs 2010-11 Goal 1st Quarter 2009-10 1st Quarter Achievement Score
New Connection 100.00 99.61 97.79 1.5
Customer Facilitation 96.00 95 95.00 1
Efficiency of Supply Compliant Resolution 100.00 100.00 100.00 1
Efficiency of Billing Complaint Resolution 100.00 100.00 100.00 1
Total 5 4.5 4.5
90



Lahore
Electric Supply Company Limited
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Performance Contract Targets Results for
2010-11 (1st Quarter)
Human Resource Management
KPIs 2010-11 Goal 1st Quarter Achievement Score
Officers Strength Occupancy Ratio 95.33 96.65 1.5
Staff Strength Occupancy Ratio 79.33 81.97 1.5
Resolution of Disciplinary Cases 80.00 74.88 0.5
of Officers Trained 24.86 13.38 2
of Staff Trained 12.28 13.75 2
Total 10 7 7
70
Employee Safety
KPIs 2010-11 Goal 1st Quarter Achievement Score
No. of Accidents Fatal 0 0 0
No. of Accidents Non Fatal 24 3 0



Lahore
Electric Supply Company Limited
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AMR Pilot Project
Delhi Gate-Feeder
Server at America
AMR Server
Internet (DSL)
Internet
Mesh
Firefly Repeater



Lahore
Electric Supply Company Limited
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Installation of AMR Meters On 11-KV Delhi Gate-3
Feeder
Note - All the AMR Meters are functioning
properly
11 KV Dehli Gate-3 Feeder from 132 KV Badami Bagh
G/S
1 No. B-3 Connection



Lahore
Electric Supply Company Limited
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Benefit of AMR Pilot Project
Months age Line Losses
Apr-08 to Mar-09 Before Installation of AMR Meters 12-Months 13.2
Apr-2009 to Mar-2010 After Installation of AMR Meters12-Months 4.4



Lahore
Electric Supply Company Limited
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AMR Project Requirements
Description
Hardware Meter compatible with utility software Modem / Gateway Server Machines
Communication Network Public GSM Network / LESCO WAN
Software Multivendor compliant
Human Resource Training Motivation
Project Team Dedicated preferably external hiring



Lahore
Electric Supply Company Limited
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AMR Proposed Project at CDP, GRID, FEEDER
Transmission Lines 132KV
LESCO MIS
MIS Server
AMR Server
Feeders Lines 11KV



Lahore
Electric Supply Company Limited
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AMR Future Strategy on RF Mesh at Consumer End



Lahore
Electric Supply Company Limited
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Financial Summary 1st Quarter, 2010



Lahore
Electric Supply Company Limited
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Thanks



Lahore
Electric Supply Company Limited
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RECORDED LOAD OF DIFFERENT CATEGORIES OF 11KV
FEEDERS UNDER LESCO FROM DEC-2009 TO JUNE-2010
FEEDERS CATEGORY Dec-09 Jan-10 Feb-10 Mar-10 Apr-10 May-10 Jun-10
FEEDERS CATEGORY Load in MW Load in MW Load in MW Load in MW Load in MW Load in MW Load in MW
1 Dedicated Industrial Load 621 527 532 541 552 567 569
2 Dominating Industrial Load 301 299 320 400 449 503 506
3 Commercial Load 185 189 192 202 251 306 309
Sub Total Sub Total 1107 1015 1044 1143 1252 1376 1384
4 Agricultural Load 140 139 149 253 211 199 202
5 Domestic Load 940 873 915 1357 1429 1650 1695
6 Exempted Load 28 20 19 21 23 37 39
Grand Total Grand Total 2215 2047 2127 2774 2915 3262 3320
Tentative load required for Industrial
Commercial Sectors with zero load shedding round
the clock.



Lahore
Electric Supply Company Limited
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ADDITIONAL LOAD REQUIRED FOR ZERO LOAD SHEDDING
ON DEDICATED DOMINATED INDUSTRY
PEROID MAX. LOAD (MW) DRAWN BY LESCO LOAD MANAGEMENT QUOTA (MW) LOAD MANAGEMENT QUOTA (MW) LOAD MANAGEMENT QUOTA (MW) INERRUPTIONS 1 HOUR EACH TO BE CARRIED OUT
PEROID MAX. LOAD (MW) DRAWN BY LESCO Last year Quota Required Load for 2010-11 Proposed Quota INERRUPTIONS 1 HOUR EACH TO BE CARRIED OUT
Dec-09 2025 675 385 290 04 Hrs closure of Market Feeders 04 Hrs closure of Flour Mills Feeders 08 Hrs closure of T/Well Feeders 04 Hrs closure of Urban Domestic Feeders 08 Hrs closure of Rural Domestic Feeders
Jan-10 1887 675 365 310 04 Hrs closure of Market Feeders 04 Hrs closure of Flour Mills Feeders 08 Hrs closure of T/Well Feeders 04 Hrs closure of Urban Domestic Feeders 08 Hrs closure of Rural Domestic Feeders
Feb-10 1939 675 388 287 04 Hrs closure of Market Feeders 04 Hrs closure of Flour Mills Feeders 08 Hrs closure of T/Well Feeders 04 Hrs closure of Urban Domestic Feeders 08 Hrs closure of Rural Domestic Feeders
Mar-10 1974 1200 440 760 09 Hrs closure of Market Feeders 09 Hrs closure of Flour Mills Feeders 12 Hrs closure of T/Well Feeders 09 Hrs closure of Urban Domestic Feeders 12 Hrs closure of Rural Domestic Feeders
Apr-10 2229 1260 465 795 09 Hrs closure of Market Feeders 09 Hrs closure of Flour Mills Feeders 12 Hrs closure of T/Well Feeders 09 Hrs closure of Urban Domestic Feeders 12 Hrs closure of Rural Domestic Feeders
May-10 2479 1260 785 475 04 Hrs closure of Market Feeders 04 Hrs closure of Flour Mills Feeders 08 Hrs closure of T/Well Feeders 04 Hrs closure of Urban Domestic Feeders 08 Hrs closure of Rural Domestic Feeders
Jun-10 2665 1155 671 484 04 Hrs closure of Market Feeders 04 Hrs closure of Flour Mills Feeders 08 Hrs closure of T/Well Feeders 04 Hrs closure of Urban Domestic Feeders 08 Hrs closure of Rural Domestic Feeders
For zero load shedding to industrial sector in
LESCO areas.



Lahore
Electric Supply Company Limited
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ADDITIONAL LOAD REQUIRED FOR ZERO LOAD SHEDDING
ON COMMERCIAL, DEDICATED DOMINATED INDUSTRY
PEROID MAX. LOAD (MW) DRAWN BY LESCO LOAD MANAGEMENT QUOTA (MW) LOAD MANAGEMENT QUOTA (MW) LOAD MANAGEMENT QUOTA (MW) INERRUPTIONS 1 HOUR EACH TO BE CARRIED OUT
PEROID MAX. LOAD (MW) DRAWN BY LESCO Last year Quota Required Load for 2010-11 Proposed Quota INERRUPTIONS 1 HOUR EACH TO BE CARRIED OUT
Dec-09 2025 675 460 215 4 Hrs closure of Flour Mills Feeders. 08 Hrs closure of T/Well Feeders. 04 Hrs closure of Urban Domestic Feeders. 08 Hrs closure of Rural Domestic Feeders
Jan-10 1887 675 430 245 4 Hrs closure of Flour Mills Feeders. 08 Hrs closure of T/Well Feeders. 04 Hrs closure of Urban Domestic Feeders. 08 Hrs closure of Rural Domestic Feeders
Feb-10 1939 675 429 246 4 Hrs closure of Flour Mills Feeders. 08 Hrs closure of T/Well Feeders. 04 Hrs closure of Urban Domestic Feeders. 08 Hrs closure of Rural Domestic Feeders
Mar-10 1974 1200 515 685 09 Hrs closure of Flour Mills Feeders. 12 Hrs closure of T/Well Feeders. 09 Hrs closure of Urban Domestic Feeders. 12 Hrs closure of Rural Domestic Feeders
Apr-10 2229 1260 560 700 09 Hrs closure of Flour Mills Feeders. 12 Hrs closure of T/Well Feeders. 09 Hrs closure of Urban Domestic Feeders. 12 Hrs closure of Rural Domestic Feeders
May-10 2479 1260 820 440 04 Hrs closure of Flour Mills Feeders. 08 Hrs closure of T/Well Feeders. 04 Hrs closure of Urban Domestic Feeders. 08 Hrs closure of Rural Domestic Feeders
Jun-10 2665 1155 705 450 04 Hrs closure of Flour Mills Feeders. 08 Hrs closure of T/Well Feeders. 04 Hrs closure of Urban Domestic Feeders. 08 Hrs closure of Rural Domestic Feeders
For zero load shedding to commercial, dedicated
dominated industry in LESCO areas.



Lahore
Electric Supply Company Limited
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Remittance To CPPA Current Procedure
Consumers
Collection in Bank Branches
HBL ESCROW Agent
CPPA



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Electric Supply Company Limited
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Settlement with CPPA Proposed Mechanism
Purchase of Power From CPPA (100)
Billing

• Limitations
• Individual bank may not be able to have more
  exposure on power sector
• Heavy collateral may be required by the bank
• Additional financing cost

100 Payment to CPPA Through L/C Net of Subsidy
Collection in Escrow A/c Daily Basis



Lahore
Electric Supply Company Limited