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EMS, ERP System, ERP Architecture, Benefits, Selection, Implementation, CRM

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MODULE ENTERPRISE MANAGEMENT SYSTEMS EMS, ERP System, ERP Architecture, Benefits, Selection, Implementation, CRM & SCM ERP Enterprise Resource Planning ERP system ... – PowerPoint PPT presentation

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Title: EMS, ERP System, ERP Architecture, Benefits, Selection, Implementation, CRM


1
MODULE ENTERPRISE MANAGEMENT SYSTEMS
EMS, ERP System, ERP Architecture, Benefits,
Selection, Implementation, CRM SCM
2
Fig Components of ENTERPRISE MANAGEMENT SYSTEMS
(EMS)
3
  • CAD/CAM/CAE are the systems which handle
    design, manufacturing and engineering functions
    and provide the same to ERP in its execution in
    its manufacturing application
  • AMS-keeps track of employees related information
    for personnel planning, availability and
    scheduling
  • DMS-designed to keep important documents in
    database for viewing, sending messages for
    document support in transaction handling.
  • CMS used for tracking the important resource
    for action. ERP uses CMS ,for all its
    communication needs of recording an event
  • SMS-handles the security ,entry access
    requirements of the business operations.
  • EDI-Electronic Data Interchange System assists
    ERP in connecting two systems electronically for
    email, data transfer. Used to handle e-commerce.

4
ERP
  • Enterprise Resource Planning

5
  • ERP system deals with the planning and use of
    resources used in the business.
  • Resources are Finance, Manufacturing, HR,
    Materials.
  • ERP is a package encompassing all major functions
    of the business.
  • ERP is a way to integrate the data and processes
    of an organization into one single system
  • Usually ERP systems will have many components
    including hardware and software, in order to
    achieve integration, most ERP systems use a
    unified database to store data for various
    functions found throughout the organization.

6
ERP System
7
Modules of ERP
  • Business forecasting, planning and control
    (Business)
  • Sales, distribution, invoicing (Sales)
  • Production planning and control (Production)
  • Materials Management (Materials)
  • Finance and accounting (Finance)
  • Personnel management (Personnel)

8
ERP in Action
Production
Staffing
Inventory
Sales
Purchasing
Planning
Order Tracking
Source BusinessWeek Intl
9
Sub modules of ERP
  • Business
  • Forecasting
  • Planning
  • Goals
  • Objectives
  • Targets
  • Strategy
  • Control
  • Fixed assets

10
Sales Modules
  • Forecasting
  • Planning
  • Sales Budget
  • Order processing
  • Order Evaluation
  • Delivery Invoicing
  • Maintenance

11
Production Modules
  • Planning
  • Order control
  • Quality
  • Scheduling
  • Dispatch

12
Materials Modules
  • Purchase
  • Inventory
  • Stores
  • Valuation
  • Cost accounting

13
Finance Modules
  • Accounting (Accounts Payable, Receivable )
  • Funds management
  • Balance sheet processing
  • Schedules
  • Management accounting

14
Personnel
  • Human Resource
  • Payroll
  • Accounting
  • Skill, attendance inventory

15
ERP ARCHITECTURE
16
Features of ERP
  • ERP facilitates company-wide Integrated
    Information System covering all functional areas
    like Manufacturing, Selling and distribution,
    Payables, Receivables, Inventory, Accounts, Human
    resources, Purchases etc.,
  • ERP performs core Corporate activities and
    increases customer service and thereby augmenting
    the Corporate Image.
  • ERP bridges the information gap across the
    organisation.
  • ERP provides for complete integration of Systems
    not only across the departments in a company but
    also across the companies under the same
    management.
  • ERP is the only solution for better Project
    Management.

17
  • ERP allows automatic introduction of latest
    technologies like Electronic Fund Transfer(EFT),
    Electronic Data Interchange(EDI), Internet,
    Intranet, Video conferencing, E-Commerce etc.
  • ERP eliminates the most of the business problems
    like Material shortages, Productivity
    enhancements, Customer service, Cash Management,
    Inventory problems, Quality problems, Prompt
    delivery etc.,
  • ERP not only addresses the current requirements
    of the company but also provides the opportunity
    of continually improving and refining business
    processes.
  • ERP provides business intelligence tools like
    Decision Support Systems (DSS), Executive
    Information System (EIS), Reporting, Data Mining
    and Early Warning Systems (Robots) for enabling
    people to make better decisions and thus improve
    their business processes

18
BENEFITS OF ERP
  • Business integration
  • Flexibility
  • Better Analysis planning capabilities
  • Use of latest technology
  • Better management of resources reducing the cost
  • Customer satisfaction increase due to shorter
    delivery cycle
  • Business operations transparency between business
    partners customers

19
Contd
  • Intelligent ERP download the decision making at
    lower level, releasing the burden on the middle
    management
  • Due to faster processing technology SQL,
    management can see the information in their
    perspective and take different view of the
    business
  • Due to the support technologies like EDI, E-mail,
    office automation, paperless office is a new
    possibility as communication is faster and
    systems get connected directly
  • The ability to easily share data across

20
  • The ERP scope can be enlarged through the
    Internet/Intranet access, making the ERP
    sensitive to the latest events in the business,
    market technology
  • Order tracking, from acceptance through
    fulfillment
  • Tracking the three-way match between purchase
    orders (what was ordered), inventory receipts
    (what arrived), and costing (what the vendor
    invoiced)
  • various departments in an organization

21
Disadvantages of ERP
  • 1) Customization of the ERP software is limited.
  • 2) ERP systems can be very expensive
  • 3) ERPs are often seen as too rigid and too
    difficult to adapt to the specific workflow and
    business process of some companiesthis is cited
    as one of the main causes of their failure.
  • 4) Some large organizations may have multiple
    departments with separate, independent resources,
    missions, chains-of-command, etc, and
    consolidation into a single enterprise may yield
    limited benefits.
  • 5) The need to reengineer business processes

22
ERP vendors
  • SAP, Oracle, Microsoft Dynamics, SAGE Group, SSA
    Group Technologies

23
ERP SELECTION
  • Vendor Evaluation
  • Factors
  • Business strength of the vendor
  • Product share in total business of the vendor
  • R D investment in the product
  • Future plans of the vendor
  • Market reach resource strength of the vendor

24
Contd
  • Technology evaluation
  • Client server architecture its implementation
    two tier or three tier
  • Front end tools back end data based management
    system tools for the data, process presentation
    management
  • Interface mechanism data transfer, real time
    access
  • Use of case tools, screen generators, report
    writers screen painter

25
Contd
  • Technology evaluation (contd)
  • Support system technologies like bar coding, EDI,
    imaging, communication network
  • Downloading to PC based package, MS-office, etc
  • Hardware - Software configuration management

26
ERP IMPLEMENTATION STEPS
  • A user meeting is arranged to explain the ERP
    process of implementation
  • The RDD the DRDD is explained for understanding
    approval
  • The resources to carry out the changes in the
    system
  • The DERP (Deviation ERP) solution is tested
  • The solution is tested on a sample data of
    substantial nature

27
  • The solution is then demonstrated to the users
    for their understanding confirmation
  • The users are trained to run the solution
    resolve the difficulties in operations of the
    system solution
  • The change over from the manual system to the ERP
    solution are planned, taking care of cut off
    dates, the opening balances, the data transfers
    etc.
  • Log book of system usage is kept to make note of
    problems, solutions, modifications
  • The document is updated with changes
  • The system performance is checked
  • Review meeting with users

28
Requirement Analysis RDD 1
Product mapping to RDD 2
Fig 9 steps is ERP implementation
Gap analysis For review 3
Functional Implementation 5
User training Hand holding Testing User
feedback Review 7
Implement fully 8
ERP product Configuration 4
Technical Implementation 6
Project process Review 9
29
MAJOR HASSLES IN IMPLEMENTATION
  • The resistance of the users
  • The limited awareness of the users
  • The ability of the users to change over from the
    old conventional systems to the technological
    based new systems
  • The level of acceptance of the standard business
    process incorporated in the system. Lower the
    acceptance, longer the implementation time,
    resulting into a loss of efficiency
    effectiveness of the solution

30
Contd
  • A lack of clarity on the business requirement,
    the customer focus the strategy of business
  • ERP implementation is carried out without
    properly evaluating the business processes
  • The choice of ERP solution
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