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Brad Sewall

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Change Management is Critical for a BA s Success: Tuning Your Change Management Radar Brad Sewall & Sohail Thaker Learning Objectives The importance of Change ... – PowerPoint PPT presentation

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Title: Brad Sewall


1
Change Management is Critical for a BAs
Success Tuning Your Change Management Radar
Brad Sewall Sohail Thaker
2
Learning Objectives
  • The importance of Change Management
  • Deal with Resistance to Change
  • Tune your own Change Management Radar

3
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4
Impacts of Failure
  • 28,000 bags lost
  • Hundreds of flights cancelled
  • Thousands of irate passengers
  • Media attention from around the world 
  • Lost - 32 Million in first week
  • Top British Airways executives forced to resign
  • CEO Willie Walsh summed up events with the
    phrase not our finest hour

5
Why did the T5 opening fail?
  • Staff were not on-side with change (morale)
  • Lack of staff training orientation to T5
  • Poor process understanding
  • Did not anticipate reduced efficiency at start-up
  • Not enough staff to effectively manage problems
    as they arose
  • Failure to test the system and processes with
    realistic loads

6
Technical BA
  • BA by the book
  • Focus on
  • Check-lists
  • Mechanics
  • Templates/Forms
  • Technology focus
  • Symptoms vs. Root Cause

7
Case Studies
8
Sandra Risebrough
9
Summary
  • Oil Gas Program
  • Well life cycle improvement
  • Silod operations was the industry standard
  • More work coming no more people
  • 1,000 people impacted (70 of company)

10
Sandras Case Study
  • Developed strong sponsorship group
  • Hired change management resources
  • Reinforced business value / need for change
  • Ensured active involvement by affected groups
  • Measured satisfaction along the way

11
Kerrie Senyk
12
Summary
  • Implement replacement GIS
  • Develop easier processes for end-users to query
    images
  • 3M budget
  • Desire to change low
  • Resistance to document existing processes

13
Kerries Case Study
  • Educate why processes needed to be documented
  • Definition stage had to take longer
  • Had to build trust show willingness to modify
    approach
  • Had to do a lot of back-room mapping
  • At UAT it all came together business realized
    value of process work

14
Sue Kepes
15
Summary
  • Sarbanes Oxley (SOX) general computer controls
  • Systems and processes impacting external
    financial reporting
  • Best practices
  • Segregation of duties
  • Documentation

16
Sues Case Study
  • Sponsor was early adopter and well-respected by
    peers
  • Regulatory driven fines / jail
  • Communicate best practices share
  • Provided forum to challenge interpretation
  • Monitored progress of compliance

17
Tuning your RADAR
18
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19
Resistance is Normal
20
Active and Visible Sponsorship
21
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22
Driven by Business Need
23
Adoption is the Goal
24
Regular Communication
25
Resistance is Normal
Active Visible Sponsorship
Driven by Business Need
Adoption is the Goal
Regular Communication
26
Learning Objectives
  • The importance of Change Management
  • Deal with Resistance to Change
  • Tune your own Change Management Radar

27
Detailed Cheat Sheet
28
  • Technical BA delivery is only part of the story
  • Adoption is the true measure of success
  • Learn more about Change Management
  • Use your RADAR

29
Questions
bsewall_at_ethier.ca sthaker_at_ethier.ca www.ethier.ca
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