VIOLENCE IN THE SKIES - PowerPoint PPT Presentation

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VIOLENCE IN THE SKIES

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violence in the skies presentation by react ltd patrick donovan training director identifying the problem strategy and procedures what are benefits of training role ... – PowerPoint PPT presentation

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Title: VIOLENCE IN THE SKIES


1
VIOLENCE IN THE SKIES
PRESENTATION BY REACT LTD
PATRICK DONOVAN TRAINING DIRECTOR
2
  • IDENTIFYING THE PROBLEM
  • STRATEGY AND PROCEDURES
  • WHAT ARE BENEFITS OF TRAINING
  • ROLE SENIOR MANAGEMENT
  • SUMMARY

3
WHAT TRIGGERS AGGRESSION
  • Use of statutory authority
  • Lengthy waiting times
  • Absence of alternative options
  • Perceived reward for violence
  • Major life changes
  • Lack of inhibitions through drink or drugs
  • Group oppression e.g.. egging the person on
  • Use of words known to be provocative to the
    person
  • Psychotic interpretations of normal behaviour

4
WHO DOES UNRULY BEHAVIOUR AFFECT
  • PASSENGERS
  • CABIN CREW
  • FLIGHT DECK
  • GROUND STAFF
  • MANAGEMENT
  • THE COMPANY

5
COMPANY DELIVERABLES
  • POLICY FOR DEALING WITH DISRUPTIVE PASSENGERS
  • WORK PLACE RISK ASSESMENTS
  • HEALTH SAFETY REGULATIONS
  • OCCUPATIONAL HEALTH INVOLVEMENT
  • DE BRIEFING OF STAFF
  • TRAINING
  • SUPPORT IN PROSECUTION

6
BENEFITS OF TRAINING
  • CREW BETTER ABLE TO DEAL WITH INCIDENTS OF UNRULY
    BEHAVIOUR
  • LESS STRESS RELATED SICKNESS
  • LESS CREW / PASSENGER INJURIES
  • GREATER CREW / PUBLIC CONFIDENCE
  • BETTER CORPORATE IMAGE
  • FINANCIAL BENEFITS
  • GREATER PROTECTION FROM CIVIL OR CRIMINAL
    LITIGATION

7
SUMMARY THE PROBLEM OF THE UNRULY PASSENGER EXISTS
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