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Nonverbal communication


Nature of nonverbal communication Exchange ideas through wordless messages Use body language & object communication (clothing, hairstyle, symbols and info-graphics ... – PowerPoint PPT presentation

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Title: Nonverbal communication

Nonverbal communication
Nature of nonverbal communication
  • Exchange ideas through wordless messages
  • Use body language object communication
    (clothing, hairstyle, symbols and info-graphics)
  • Use nonverbal elements paralanguage, voice
    quality, emotion speaking style,
  • Use prosodic features rhythm, intonation and
  • Use our sensory channels

Principal areas of nonverbal communication
  • Structuring the environment
  • Physical characteristics of the communicator
  • Behaviors of communicator during the interactions

Structuring the environment
  • Selecting a proper time place
  • Considerations to select a place
  • Privacy
  • Freedom from external distractions
  • Silence
  • Spatial arrangements

Physical characteristics of communicator
  • Facial expressions
  • Eye contacts
  • Body posture and position

Behaviors of the communicator
  • Gestures
  • Emblems direct verbal translations like waving
  • Illustrators depicting by actions
  • Affect displays conveying emotions like a smile
  • Regulators gestures that control interactions
  • Adaptors -actions to release body tension (foot
    jiggling etc.)
  • Haptics touch as a therapeutic mode and very
  • nonverbal behavior

Behaviors Contd..
  • Paralanguage (vocal cues)
  • The way how we talk rather than what we talk.
    Can reinforce or diminish the message
  • Types of vocal cues
  • Voice rate
  • Voice tone
  • Proxemics distance between two parties
  • Appearance way of clothing, color, hairstyle

The importance of nonverbal communication in
health care
  • People use nonverbal communication from birth to
    old age
  • Awareness of nonverbal messages enhance the
    accurate understanding of message
  • Consistency or inconsistency between verbal and
    nonverbal messages determine the credibility of
    the message

The importance of nonverbal
  • Nonverbal communication is given more weight if
    inconsistency is present
  • Two viewpoints on origin of nonverbal behaviors
  • Behaviors are instinctive
  • Behaviors are culturally taught, imposed or

The importance of nonverbal
  • Nonverbal behaviors are accurate representation
    of our mind as we cannot control it
  • Nonverbal behaviors are strong to subside the
    verbal behaviors at times
  • Nonverbal behaviors are granted more validity
    than verbal behaviors

The importance of nonverbal
  • Nonverbal communication encompasses all physical
    methods except ..?
  • Nonverbal behaviors always reflect our
    psychological and emotional situation
  • Actions speak louder than words

  • Practical implications?

Practical implications
  • Patients do not always give their total history
    to care givers
  • Some times the detail given by patients may not
    be accurate
  • To understand the real situation nurses need to
    take care of nonverbal behaviors of the patients

  • Active listening

What is active listening?
  • Listen to others with
  • Great deal of concentration
  • Open mind
  • Interest in what is being said
  • Listening requires
  • Sensitivity
  • Understanding
  • Withholding of any judgment on others

  • Listening is a commitment as it understand
  • How other people feel
  • How they see their world
  • Listening is a complement as it convince others
  • They are being cared about what is happening to
  • Their experiences are important

Activity - 1
  • Get the lass into 5 groups
  • Pick up a chit by each group
  • Get ready to present under each topic that is
    mentioned in the chit
  • You are allowed to read the book to get ready for
    the presentation

Real listening
  • Real listening is to
  • Understand someone
  • Enjoy someone
  • Learn something
  • Give help or solace
  • Should have a need and intention
  • to listen really

Pseudo listening
  • Intention is not to understand the real meaning
    of what is being said
  • Needs met by pseudo listening are
  • To make others think that you are interested with
  • To listen to some specific piece of information
    while ignoring others

Steps to effective listening
  • Active listening
  • Paraphrasing explain or describe in your own
    words what others have said. Corrected false
    assumptions, errors, and misinterpretations.
    Remember what was said, stop miscommunication.
  • Clarifying asking questions for more
    information, to get more of the picture
  • Feedback help persons to understand the
    effectiveness of communication, give chances to
    correct errors

Steps to effective Contd..
  • Listening with empathy
  • Listen while understanding that everyone is
    trying to survive
  • Listening with the understanding that you also
    have the same struggle

Steps to effective Contd..
  • Listening with openness
  • Listen to the whole statement
  • Grasp the entire communication
  • Avoid pre-judgment and fault finding of the
  • Avoid selective listening and filtering out the
    information what the listener want
  • Avoid listening to the viewpoints what you
    already hold

Steps to effective Contd..
  • Listening with awareness
  • Consists of two components
  • Information being said is compared to what you
    know or compare with known facts about the
  • While listening, observe the congruence (think
    that whether the voice tone, facial expression,
    and posture fit with the content being said)

  • Thank you