STRESS The Impact of Personality Styles and Emotional Intelligence

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STRESSThe Impact of Personality Styles and
Emotional Intelligence

• Adelaide University

Presented by Kate Smith Trainee Psychologist,
Rehabilitation Consultant, Mental Health
First Aid Instructor, Cert IV Trainer
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Overview

• Personality Styles
• Emotional Intelligence

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What does personality have to do with stress?

• Relationships within the workplace can cause or
  negate stress
• Knowledge of how you perceive and are perceived
  by others can assist with your and others
  happiness in the workplace
• Knowledge of different personality styles can
  assist you to understand reactions from others

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What does personality have to do with stress?

• Assessing your style and understanding others
• Understand our own behaviour and that of others
• Appreciate that while people are different,
  everyone has a value, strengths and special
  qualities
• People rarely set out to cause upset
• Helps to understand how others perceive you

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Style Grid

• Many style tools / grids available in the
  marketplace
• Many models have 4 quadrants language varies
  but methodology similar
• Useful for understanding self, team dynamics and
  interpersonal relationships
• Not a personality test
• Not an excuse for poor behaviour!
• No right or wrong style

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Style Grid Preferences





Steady
PACE
Fast
Task Focussed
People Focussed
ORIENTATION
Detailed(here and now)
Big Picture(future)
CONCEPTUAL
COMMUNICATION
Indirect
Direct
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Behavioural Style Grid
Less Expressive (Task Orientated)
No clear style.
Less direct
More direct
More Expressive (People Orientated)
Steadier More detailed
Faster Big picture
PACE
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Behavioural Style Grid
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Director Strengths when Overused
Strengths Overused
Independent ? Poor Collaborator
Results-oriented ? Bulldoze people
Forthright ? Abrasive
Practical ? Short-sighted
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Analyser Strengths when Overused
Strengths Overused
Prudent ? Indecisive
Painstaking ? Nitpicky
Task-oriented ? Impersonal
Systematic ? Bureaucratic
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Relater Strengths when Overused
Strengths Overused
Diplomat ? Conflict avoider
Dependable ? Dependent
Supportive ? Permissive
People-oriented ? Inattentive to task
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Influencer Strengths when Overused
Strengths Overused
Articulate ? Poor listener
Fast-paced ? Impatient
Visionary ? Impractical
Fun-loving ? Distracting
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Director How to Connect

• Get to the point quickly in a clear and succinct
  manner
• Speak in a fast pace
• Be specific and dont over-explain or repeat
  yourself
• Make direct eye contact
• Minimize small talk
• Be organised and well prepared
• Focus on results to be achieved
• Be punctual and stick to guidelines

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Influencer How to Connect

• Make direct eye contact
• Present in an energetic and fast paced manner
• Support your ideas with the opinions of people
  whom they respect
• Confirm any agreements made follow up with a
  brief to do list so they remember what they
  agreed to do
• Allow some socialising time in a meeting
• Talk about experiences, people, opinions and
  facts
• Ask about their gut feel
• Maintain balance between fun and reaching
  objectives

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Relator How to Connect

• Less intense eye contact preferred
• Speak in a moderate pace with a softer voice and
  moderate tone
• Seek their opinions and ideas then listen
• Try not to counter their ideas with logical
  argument
• Allow time, and thus reduce pressure, for them to
  make a decision
• Encourage them to express their concerns without
  you getting upset with them
• Aim for mutual agreement on work goals and
  completion dates

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Analyser How to Connect

• Be more formal in your speech and manner
• Do not speak in a loud or fast paced voice
• Present the pros and cons of an idea along with
  options
• Follow up in writing
• Be punctual
• Present information in an organised, planned and
  comprehensive manner
• Accept that risk taking options are not always
  welcomed

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Bully? Have a good vacation. Ive decided not
to give you your bad news until you get back.
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Emotional Intelligence
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What is Emotional Intelligence?

• Emotional Intelligence is a form of social
  intelligence that allows us to monitor and shape
  our emotions and those of others.
  (Wood et al 2004)
• The ability to
• Recognise emotions
• Understand emotions
• Regulate emotions
• Use emotions
• (Mayer and Salovey 1990)

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EI Competency Framework
Performance
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EI Competency Framework
Personal Competence Self
Social Competence Others
Self Awareness Knowing ones internal states, preferences, resources and intuition Social Awareness Empathy referring to awareness of others feelings, needs and concern
Self Management Managing ones internal states, impulses and resources Relationship Management Relationship management including desirable responses in others
Awareness
Actions
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An Emotionally Intelligent Person

• Knows Oneself (Self Awareness)
• Recognises how their feelings affect themselves
  and others
• Has a deep understanding of their own strengths,
  weaknesses, needs and drives
• Manages Feelings and Impulses (Self Management)
• Controls bad moods and emotional impulses
• Chooses words carefully and avoids hasty
  judgements
• Creates an environment of trust and fairness

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An Emotionally Intelligent Person

• Understands social dynamics (Social awareness)
• Knows how people are feeling
• Appreciates different peoples points of view
• Understands how organisations work
• Advanced Socially (Relationship Management)
• Helps people improve
• Is a leader provides clear direction and creates
  a motivating climate for others
• Is an excellent persuader
• Brings conflict into the open

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Take Home Messages

• Some aspects of stress management are within your
  capacity
• Build your Emotional Intelligence
• Be aware of and appreciate individual differences
• Seek assistance through CHG as required

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Mile End Clinic
10 Railway Terrace(Corner Hughes Street)Phone
8354 9200 Facsimile 8234 0680 Email
mileend_at_workhealth.com.au Hours Mon-Fri
8.00am 5.00pm
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Gillman Clinic Elizabeth Vale
Clinic
136 Eastern ParadePhone 8447 6955 Facsimile
8447 4772 Email gillman_at_workhealth.com.au
Hours Mon-Fri 8.00am 4.30pm
Elizabeth Vale Shopping Centre44 John Rice
AvenuePhone 8287 6800 Facsimile 8287
6855 Email elizabethvale_at_workhealth.com.au
Hours Mon-Fri 8.00am 6.00pm
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CHG Contact Details

• Phone [phone]
• Critical Incident Debriefing Managers/Supervisors
  are to contact the HSW Team on 8303 6079, 8303
  5904 or 8303 0174