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MIST 2090 Intro to IS: Creating Business Value Intro to Teams

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MIST 2090 Intro to IS: Creating Business Value Intro to Teams Dr. Mark W. Huber Terry College of Business Spring 2007 Today s Class What is a team? – PowerPoint PPT presentation

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Title: MIST 2090 Intro to IS: Creating Business Value Intro to Teams


1
MIST 2090Intro to IS Creating Business Value
Intro to Teams
  • Dr. Mark W. Huber
  • Terry College of Business
  • Spring 2007

2
Todays Class
  • What is a team?
  • Why do organizations use teams?
  • Team Success
  • Team Roles
  • Team Development
  • Team Contract (discussion)
  • Questions/Comments

3
Teams, Teams, Teams, Teams, Wonderful Teams(with
apologies to Monty Python)
  • A team is a small number of people with
    complementary skills who are committed to a
    common purpose, performance goals, and approach
    for which they hold themselves mutually
    accountable.
  • Source Katzenbach and Smith, The Wisdom of
    Teams, p.45.

4
Definition of a Team
  • A team is an appropriate number of people with
    complementary skills, and with individual
    differences and talents, who are committed to a
    common purpose, performance goals, and approach
    for which they hold themselves mutually
    accountable.
  • Source Modified from Katzenbach and Smith, The
    Wisdom of Teams, p.45. Contributors to the
    modified definition include our students,
    especially students from UGAs Terry Colleges
    IBM MBA program.

5
Why Teams?
  • A complex and varied global business environment
    demands a correspondingly varied and complex
    internal organizational environment
  • Restatement of Ashbys Law of Requisite Variety
  • SO?

Source Gareths Morgans Images of
Organizations, 2nd ed., 1997, SAGE Publications
6
One way to try to organize to meet the challenges
of a varied and complex environment is to fill
your organization with talented individuals, who
work primarily as individuals.
Environment
Organization
Environment
Individuals
Source Dr. Mark W. Huber, adapted from Gareths
Morgans Images of Organizations, 2nd ed., 1997,
SAGE Publications
7
Another way to organize to create requisite
variety and complexity is to use teams.Teams can
meet the demand for requisite variety and
complexity.
Environment
Teams
Individuals
Organization
Source Dr. Mark W. Huber, adapted from Gareths
Morgans Images of Organizations, 2nd ed., 1997,
SAGE Publications
8
Team Success
  • Communication
  • Participation
  • Trust
  • Honesty
  • Mutual respect
  • Integrity
  • Mutual understanding
  • Complement/ Support/ Accommodate
  • Socials/ Social Interaction
  • Clear Objectives
  • Leadership
  • Planning
  • Execution

http//www.meetingwizard.com/
9
Team Member Roles and Behaviors
  • Belbins Team Roles
  • "A tendency to behave, contribute and interrelate
    with others in a particular way. Dr. Meredith
    Belbin
  • Torres and Fairbanks Team Roles
  • Task
  • Process
  • Dysfunctional

10
Task Roles
Information Giver Offers authoritative information or data
Information Seeker Asks for clarification or accuracy of statements
Initiator Makes suggestions or proposes new ideas
Opinion Giver States beliefs or opinions relative to the discussion
Elaborator Elaborates on ideas and suggestions
Consensus Seeker Polls the group for its readiness to make decision or resolve conflicts
Clarifier Interprets or explains facts or opinions
Standard Setter Establishes criteria for evaluating opinions, ideas, or decisions
Representative Reports the teams progress or actions outside the team
Source Torres and Fairbanks, 1996, The ASTD
Trainers Sourcebook Teambuilding, p. 30.
11
Process Roles
Encouraging Being open to others opinion or feelings even if the are different.
Gatekeeping Openly taking interest in what others say and facilitating communication.
Listening Paying close attention to what others talk about.
Harmonizing Negotiating or relieving tension when appropriate.
Yielding Giving up an unpopular view and admitting mistakes.
Accepting Respecting and promoting differences.
Supporting Giving team members permission to feel good about their successes.
Source Torres and Fairbanks, 1996, The ASTD
Trainers Sourcebook Teambuilding, p. 31.
12
Dysfunctional Team Member Behaviors
Condescending Putting down team member contributions as irrelevant.
Bullying Being inconsiderate of other team members needs.
Blocking Arguing too much on a point and rejecting expressed ideas without consideration
Avoiding Not paying attention to facts or relevant ideas.
Withdrawing Acting passive or indifferent, wandering from the subject of discussion.
Joking Excessive playing around, telling jokes, and mimicking other members.
Dominating Excessive talking, interrupting others, criticizing, and blaming.
Self-Seeking Putting ones personal needs before the teams needs.
Source Torres and Fairbanks, 1996, The ASTD
Trainers Sourcebook Teambuilding, p. 33.
13
Tuckmans Stages of Team Development(Forsyth,
1983 Tuckman, 1965 Tuckman Jensen, 1977)
  • FORMING
  • Politeness tentative interactions
  • Attempt to Define Goals
  • Leadership emerges
  • Member roles emerge
  • Feelings of insecurity, anxiety, excitement

PPT Slides modified from on Dr. Melenie Lankaus
slides on Tuckmans Stage Model.
14
Tuckmans Stages of Team Development(Forsyth,
1983 Tuckman, 1965 Tuckman Jensen, 1977)
  • STORMING
  • Conflict emerges re roles, priorities,
    leadership
  • Ideas criticized
  • Competition
  • Feelings of resentment, hostility, and
    withdrawal.

PPT Slides modified from on Dr. Melenie Lankaus
slides on Tuckmans Stage Model.
15
Tuckmans Stages of Team Development(Forsyth,
1983 Tuckman, 1965 Tuckman Jensen, 1977)
  • NORMING
  • Agreement on rules
  • Compromising Collaborating
  • Share Information
  • Accept Differences
  • Cooperation Cohesion We feeling

PPT Slides modified from on Dr. Melenie Lankaus
slides on Tuckmans Stage Model.
16
Tuckmans Stages of Team Development(Forsyth,
1983 Tuckman, 1965 Tuckman Jensen, 1977)
  • Performing
  • Group members work toward achieving their goals.
  • Decision making problem solving
  • Adjourning
  • termination of duties and reduction of dependence
  • Regret increased emotionalitydisintegration

PPT Slides modified from on Dr. Melenie Lankaus
(UGA) slides on Tuckmans Stage Model.
17
Team Contract
  • This course deliverable will be due later this
    semester and will have team and individual
    components.
  • It will be a living document
  • Please begin thinking about and working on

18
Team Contract (cont.)
  • Team Purpose (mission)
  • Team Structure (organization, skills)
  • Team Processes (roles, ground rules, policies,
    etc.)
  • Team Values and Culture
  • Maxwells Value Deck Shuffle1
  • Also captured as goals and outcomes in your team
    contract

1http//www.maximumimpact.com
19
Team Contact Information
  • Please enter your name and contact information
    contact for each team member.

20
Questions or Comments?
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