Training end users in the mining world Katinka van Straaten Anglo American plc kvanstraaten@angloamerican.co.za Session number: B105 - PowerPoint PPT Presentation

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Training end users in the mining world Katinka van Straaten Anglo American plc kvanstraaten@angloamerican.co.za Session number: B105

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Title: Training end users in the mining world Katinka van Straaten Anglo American plc kvanstraaten@angloamerican.co.za Session number: B105


1
Training end users in the mining worldKatinka
van StraatenAnglo American plckvanstraaten_at_anglo
american.co.zaSession number B105
2
Content
  • Background
  • Change is good
  • theSource
  • Training end users
  • The Battle search engines vs commercial database
  • Conclusion

3
Background
  • Anglo American
  • Global leader
  • Range of high quality mining businesses
  • Geographically diverse

4
Background
  • Tech-Know Link
  • Information service to technical employees
  • Make available online information sources
  • Identify and evaluate new sources
  • Restructuring new mandate
  • Name change

5
Background
  • Tech-Know Link
  • Some services stopped
  • Functions outsourced
  • Change in business model
  • Staff reduction online sources training of
    staff

6
Change is good.
  • It is not the strongest of the species that
    survives, nor the most intelligent, but the one
    most responsive to change Charles Darwin
  • Both Tech-Know Link and our clients benefited
    from the change
  • E-resources
  • Focussed services and information
  • Facilitation
  • Interaction with clients
  • Staffs jobs organised around outcomes

7
theSource
  • Anglo Americans Enterprise Information Portal
  • Web based tool gateway to information in
    different Business Units
  • Worldwide accessibility
  • Tech-Know Link portlet on theSource
  • Services available worldwide

8
Training end users
  • Internet training established our expertise in
    searching
  • Training on online databases
  • Started long training sessions in big groups
    attempted full coverage of our subscribed
    databases
  • Not as successful as we had hoped experienced
    some problems

9
Training end users
  • Changed sessions to 1-hour sessions
  • One database per session
  • Merely an introductory session
  • Recommended one-on-one sessions for specific
    searches

10
Training end users
  • Training most successful client needs
    something now
  • Tracking understanding easier in one-on-one
    sessions
  • Maintain awareness of clients capacity
  • One-on-one sessions beneficial to us as well
    awareness of research better understanding of
    bigger Anglos business

11
Training end users
  • We accommodate individual preferences
  • Three types of clients
  • Be sensitive to their needs beware of damaging
    relationships
  • Not compulsory to do their own searches
  • Meeting new employees
  • Weekly visits to Business Units not at Head
    Office
  • Travel to mines in South Africa and other parts
    of the world

12
The Battle search engines vs commercial databases
  • Desperate people willing to believe any site
  • Technical info found on internet importance of
    evaluating the source
  • Training show clients how results differ
  • Depending on context start with commercial
    databases and then move to public domain search
    engines
  • Continuously reinforce this message

13
Feedback from our clients
  • I have always been impressed by and found the
    Tech-Know Link staff to be professional, helpful
    and knowledgeable in obtaining technical
    information.
  • They were very professional and knew how and
    where to look to find the information quickly. A
    wide range of sources were consulted and they
    even knew some of the subject matter.
  • I really value Tech-Know Link - I think it is a
    terrific resource. When I need some information,
    the ability to get it quickly and accurately is
    priceless.

14
  • QUESTIONS?
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