SESSION TWO: 1) Fire 2) Explosion 3) Demonstrations and Other Police Activity 4) Chemical/Biological 5) Bomb Threat/Suspicious Package 6) Criminal Activity 7) Workplace Violence 8) Pandemic/Contagious Disease 9) Hazmat 10) Fire Warden

1
SESSION TWO1) Fire2) Explosion3)
Demonstrations and Other Police Activity4)
Chemical/Biological5) Bomb Threat/Suspicious
Package6) Criminal Activity7) Workplace
Violence8) Pandemic/Contagious Disease9)
Hazmat10) Fire Warden Training11) Active
Shooter
EMERGENCY EVENT TRAINING
2
FIRE

• PRE-INCIDENT PLANNING

SHELTER-IN-PLACE PROCEDURES

• Property Manager collects tenant contact list,
  cell phone, BlackBerry, and radio, and reports to
  main lobby
• Using PA or alternate system, Property Manager
• Informs tenants of what has occurred, location of
  problem, and steps taken
• Instructs tenants to remain in office or report
  to internal assembly areas
• Updates tenants often
• If warranted, engineer reserves elevator
  connected to emergency generator for relocation
  to different floors secures the remainder

• Familiarize new staff with building systems and
  emergency procedures within five days
• Ensure staff understands
• Whether building has a full-evacuation or
  enhanced-alarm system
• Which floors will go into alarm
• The difference between full and partial
  evacuation
• Conduct training for all building staff on fire
  protection and prevention systems and equipment
  once per year
• Update quarterly the list of individuals
  requiring assistance during shelter in place or
  evacuation
• Identify alternate incident command station
• Identify internal and external assembly areas,
  with alternates, to be used by tenants and
  building staff
• Designate alternate locations for business
  continuity should management office and/or
  mechanical penthouse become damaged or
  inaccessible
• Conduct annual fire warden/monitor training
• Post operating instructions for life safety
  systems, as per local fire code, in fire control
  room
• Become familiar with emergency announcements for
  PA system, electronic communication, etc. (see
  Announcement Section for samples)
• Follow procedures for system testing,
  maintenance, and certification of all life safety
  equipment
• Provide regular fire safety training and drills
  for staff, tenants, and occupants as per local
  code
• Prepare fire safety plan as per local code and
  remind tenants to do the same.

EVACUATION PROCEDURES

• Engineer reports to fire control room
• Property Manager collects tenant contact list,
  cell phone, BlackBerry, and radio, and reports to
  main lobby
• Using PA or alternate system, Property Manager
• Informs tenants of what has occurred, location of
  problem, and steps taken
• Provides evacuation instructions, including which
  exit routes and external assembly areas to use
• Updates tenants often
• Engineer secures elevators
• Building staff helps occupants requiring
  assistance as needed
• Tenants account for employees relay names and
  last known locations of missing persons to
  emergency personnel and building staff

3
FIRE

• STAFF RESPONSE
• Property Manager implements partial or full
  evacuation (see Evacuation Procedures on top
  page)
• Engineer meets responding emergency personnel and
  provides
• Incident information
• Building diagrams
• Master keys
• Other items as requested
• TSC or engineer shuts down HVAC system
• Property Manager contacts tenants to shut down
  independent HVAC system
• Building staff reports injuries provides first
  aid if trained
• Designated staff responds to phone calls from
  tenants if safe to do so otherwise, staff should
  evacuate
• Attendant opens garage exit gates
• Engineer silences alarm and closes sprinkler
  control valves only after receiving instruction
  from Fire Department personnel
• Building staff and security confine radio use to
  essential communication, keeping airwaves free
  for critical information

• DETECTION
• Activate alarm
• Smell of smoke
• Verbal Report
• Visual sighting

Is the fire inside or outside the building?
Inside
Outside

• STAFF RESPONSE
• Property Manager implements shelter in place if
  appropriate (see Shelter-in-Place Procedures on
  top page)
• Building staff and security close exterior doors
  and restrict entry and egress near fire
• TSC or engineer shuts down or adjusts HVAC as
  appropriate
• Property Manger contacts tenants to shut down
  independent HVAC systems whenever building
  systems are shut down
• Building staff and security establish 300-foot
  safety zone around fire
• Engineer meets emergency personnel
• Building staff and security confine radio use to
  essential communication

• INVESTIGATE
• Determine location/size of fire and how quickly
  it is spreading
• Two designated staff members carry radios and
  investigate area in alarm if fire is inside
• Do not proceed alone
• Proceed toward reported incident floor via
  stairwell
• If using an elevator
• Switch car to independent mode
• Stop every 5 floors to insure elevator control
• Exit at least 3 floors below reported incident
  and proceed via stairwell
• Check if any steps were already taken
  (extinguisher used, floors evacuated, etc.)

• RESTORE
• Isolate affected areas and control access
• Take pictures of damage
• Contact specialized vendors and repair damage
  (smoke, electrical, water, glass, etc)
• Restore and reset building systems
• Reset fire pumps, alarms, and other fire systems
• Replace damaged sprinkler heads
• Open sprinkler control valves
• Service fire extinguishers
• Recertify elevators and other critical equipment
• Activate continuity plan if fire was located in
  management office or mechanical penthouse
• Prepare incident report using RP standard
  template
• Provide counseling services if needed

• NOTIFY
• Call 911 with pertinent information if warranted
• Provide building name and street address
• Describe location and severity of flooded area
• Report injuries
• Give your name and phone number
• Property Manager makes initial announcement to
  tenants ASAP and conveys
• What is known
• Steps being taken
• What tenants should do
• Notify TSC-escalate up
• Alert security (to report to property if needed)
• Notify retail, vendors, and adjacent properties
  (if appropriate)

Yes
Is the fire a threat to the building and
occupants?
No

• NOTIFY
• When building is safe, notify
• TSC an building staff
• Tenants, retail, vendors, risk management and
  service providers

4
EXPLOSION

• PRE-INCIDENT PLANNING

SHELTER-IN-PLACE PROCEDURES

• Stay alert to signs of possible explosive device,
  including
• Vehicle or container that appears out of place
• Suspicious or oversized package
• Unusual device attached to chemical or flammable
  liquid container, or compressed gas cylinder
• Written or verbal threat
• Identify alternate command station
• Identify internal and external assembly areas to
  be used by tenants and staff
• Instruct tenants to identify windowless and
  enclosed shelter areas in their space with
  minimal number of vents (conference rooms, work
  areas, restrooms, pantries, etc.)
• Designate alternate locations for business
  continuity should management office and/or
  mechanical penthouse become inaccessible
• Encourage tenants to maintain emergency supplies
• Check door and window seals often to ensure
  airtight conditions
• Know location of tenant-controlled ventilation
  and HVAC units
• Become familiar with emergency announcements for
  PA system, electronic communication, etc (see
  Announcement Section for samples)

• Property Manager collects tenant contact list,
  cell phone, Blackberry and radio, and report to
  main lobby
• Discontinues use of mobile devices and radio
  until threat no longer exists of possible
  secondary explosion
• Using a PA or alternate system, Property Manager
• Informs tenants of what has occurred, location of
  problem, and steps taken
• Instructs tenants to remain in office or report
  to enclosed shelter areas
• Directs tenants to draw curtains or blinds
• Advises tenants to discontinue to use of mobile
  devices
• Updates tenants often
• Engineer secures elevators
• Building staff, engineer and security discontinue
  use of mobile devices and radios until threat no
  longer exists of possible secondary explosion

EVACUATION PROCEDURES

• Engineer reports to fire control room
• Property Manager collects tenant contact list,
  cell phone, BlackBerry, and radio and reports to
  main lobby
• Discontinues use of mobile devices and radio
  while in or near building
• Using PA or alternate system, Property Manager
• Informs tenants of what has occurred, location of
  problem, and steps taken
• Provides evacuation instructions, including which
  exit routes and external assembly areas to use
  (e.g., tenants directed away from explosion to
  upwind assembly area)
• Advises tenants to open doors carefully and watch
  falling debris
• If warranted, considers advising occupants to
  filter their nose and mouth with layers of cloth
• Instructs t4nants to discontinue use of mobile
  devices
• Updates tenants often
• Engineers secures elevators
• Building staff, engineer, and security
  discontinue use of mobile devices and radios
  while in or near building
• Building staff helps occupants requiring
  assistance as needed and determines which
  hospital or hospitals are being used
• Tenants account for employees relay names and
  last known locations of missing persons to
  emergency personnel and building staff.

EXPLOSION INDICATIONS OF CHEMICAL RELEASE

• Chemical agents often produce immediate symptoms
• Symptoms often can be detected by pattern of mass
  casualties
• Clustered within contained area if indoors
• Downwind pattern if outdoors
• Sick or dead birds or small animals may also be
  discovered
• Symptoms of biological agents may not appear for
  days after exposure

5
EXPLOSION

• WARNING
• Be alert to possible secondary explosion
• See applicable topics including bomb threat
  biological/chemical and gas leak

• STAFF RESPONSE
• Property Manager implements partial or full
  evacuation (see Evacuation Procedures on top
  page)
• Engineer meets responding emergency personnel and
  provides
• Incident information
• Building diagrams
• Master keys
• Other items as requested
• TSC or engineer shuts down or increases air
  depending on type of release, if any
• Closes any HVAC dampers and turns off any fans
  between buildings as needed
• Shuts down any air handling units in nearby or
  adjacent RP buildings as needed
• Property Manager contacts tenants to shut down
  independent HVAC systems whenever building
  systems are shut down
• Building staff reports injuries provides first
  aid if trained
• Designated staff responds to phone calls from
  tenants if safe to do so otherwise, staff should
  evacuate
• Attendant opens garage exit gates
• Security closes loading dock
• Building staff determines whether damaged area
  should be sealed off
• Do not use lighters or matches or touch light
  switches if suspicion of gas leak

• DETECTION
• Loud Sound
• Verbal Report
• Visual Observation
• Surface Rocking

• INVESTIGATE
• Did the explosion occur inside or outside the
  building?
• Did the building suffer structural damage?
• If inside, are any alarms going off?
• If outside, contact TSC for wind direction
• What is the source of the explosion?
• Accidental (gas leak, incompatible chemicals,
  over pressurized container)
• Intentional (bomb device)
• Did it disperse any materials?
• Be aware of secondary devices
• Are there any casualties?
• Is natural gas leaking, or any hazardous
  materials such as diesel fuel?
• Is the building service equipment damaged
  (electrical, gas, water lines, or fire pumps)?
• Are the media or government agencies providing
  information?
• Pentagon has chemical sensors in some locations

Did the explosion occur outside or inside the
building?
Inside
Outside

• STAFF RESPONSE
• Property Manager implements shelter in place if
  appropriate (see Shelter-in-Place Procedures on
  top page)
• TSC or engineer shuts down HVAC system
• Closes all air intakes and dampers, including
  exhaust dampers, as needed
• Property Manager contact tenants to shut down
  independent HVAC systems whenever building
  systems are shut down
• Building staff and security implement lockdown
• Direct anyone outside to immediately see shelter
  if safe to do so
• Close all windows and exterior doors
• Restrict egress and entry, including retail
• Post signage on buildings entrances that reads
  Sheltering in Place No Entry
• Determine if all internal doors should be closed
• Close loading dock
• Engineer secures elevators
• Property Manager considers advising tenants to
  seal off vents, if possible, in shelter-in-place
  locations
• Building staff monitors local media for
  information

• RESTORE
• Take pictures of damaged areas
• Contact specialized vendors
• Clean up, decontaminate, or disinfect as
  necessary
• Restore and reset building systems
• Clean, service, and repair
• Recertify critical equipment
• Activate continuity plan if management office or
  mechanical penthouse is inaccessible
• Prepare incident report using RP standard
  template
• Provide counseling services if needed

• NOTIFY
• Call 911 with pertinent information
• Describe nature and location of incident
• Provide details of other known hazards and
  injuries
• Give your name, phone number and building address
• Property Manager makes initial announcement to
  tenants ASAP and conveys
• What is known
• Steps being taken
• What tenants should do
• Notify TSC-escalate up
• Alert security (to report to property if needed)
• Notify retail, vendors, and adjacent properties
  (if appropriate)

• NOTIFY
• When service is restored, notify
• TSC, building staff
• Tenants, retail, vendors, risk management, and
  service providers

EXPLOSION
6
DEMONSTRATIONS/OTHER POLICE ACTIVITY
PRE-INCIDENT PLANNING
SHELTER-IN-PLACE PROCEDURES

• Stay informed of upcoming outdoor events
• Before scheduled activity, gather information
  about the group or cause, including any history
  of peaceful or disruptive events
• Conduct online research
• Consult police
• Consider contacting a security vendor
• After research is collected, provide information
  to tenants in advance so they may plan
  accordingly
• Arrange for extra building security on day of
  event
• Secure outside items and consider bringing small
  items inside
• Identify alternate command station
• Identify internal assembly areas to be used by
  tenants and staff
• Instruct tenants to identify windowless areas
  with minimal number vents
• Encourage tenants to maintain emergency supplies
• Check door and window seals often to ensure
  airtight conditions
• Know how to operate and shut down HVAC if TSC
  cannot do so remotely
• Know location of tenant-controlled ventilation
  and HVAC units
• Listen to local news media before and during
  event
• Become familiar with emergency announcements for
  PA system, electronic communication, etc. (see
  Announcement Section for samples)

• Property Manager collects tenant contact list,
  cell phone, BlackBerry, and radio, and reports to
  main lobby
• Using PA or alternate system, Property Manager
• Informs tenants of what has occurred, location of
  problem, and steps taken
• Instructs tenants to remain in office or report
  to enclosed shelter areas away from windows and
  vents
• Directs tenants to draw curtains or blinds
• Instructs building staff and tenants to not
  antagonize or interact with demonstrators
• Updates tenants often
• Engineer secures elevators if warranted
• Use plastic cable ties to secure doors in the
  event security system fails

7
DEMONSTRATIONS/OTHER POLICE ACTIVITY

• DETECTION
• Crowd or police activity
• News media

• STAFF RESPONSE
• Property Manager implements shelter in place if
  appropriate (see Shelter-in-Place Procedures on
  top page)
• Building staff and security monitor outdoor
  activity
• Close loading dock
• Monitor entrances and exits, including retail and
  garage

• NOTIFY
• Call 911
• Provide exact location and details of situation
• Report any injuries
• Gives your name, address, and phone number
• Update TSC, building staff, tenants, retail and
  vendors

• INVESTIGATE
• What is the nature of the event and is it
  organized?
• Is the gathering peaceful or disruptive?
• Call security to monitor
• How large is the crowd?
• Are they on public or private property?
• Are they attempting to enter the building?
• Can the building be secured?
• How quickly can backup security arrive if
  available?
• Are emergency service disrupted?
• Are roads blocked?
• What is the media reporting?

• RESTORE
• Building staff maintains communications with and
  receives instructions from emergency personnel
• Engineer secures elevators
• TSC or engineer shuts down HVAC system if tear
  gas is utilized
• Building staff and security maintain lockdown
• If demonstrators enter the premises, keep calm
  and be courteous
• Report any injuries and call for medical
  assistance

• NOTIFY
• When safe to end shelter in place, notify
• TSC building staff, tenants, retail, and vendors

• STAFF RESPONSE
• Property Manager implements partial or full
  evacuation (see Evacuation Procedures on top
  page)
• Building staff and security implement lockdown
• Close all windows and exterior doors
• Restrict egress and entry, including retail and
  garage
• Post signage on buildings entrances that reads
  Sheltering in Place No Entry
• Close loading dock
• Monitor outside events and local news media for
  information
• Prepare to secure elevators
• Confine radio use to essential communication

• NOTIFY
• Call 911 with pertinent information if warranted
• Provide building name and street address
• Describe location and type of crowd activity
• Report any injuries
• Give your name and phone number
• Property Manager makes initial announcement to
  tenant ASAP and conveys
• What is known
• Steps being taken
• What tenants should do
• Notify TSC-escalate up
• Alert security (to report to property if needed)
• Notify retail, vendors, and adjacent properties
  (if appropriate

• NOTIFY
• When safe to end shelter in place, notify
• TSC building staff, tenants, retail, and vendors
• Risk management and service providers

• RESTORE
• Take pictures of any damage and review security
  camera footage if available
• Contact specialized vendors and make repairs as
  needed
• Prepare incident report using RP standard
  template
• Provide counseling services if warranted

Public
Does the activity appear threatening?
YES
Is the activity on public or private property
Private
NO
8
BIOLOGICAL AND CHEMICAL
SYMPTOMS
SHELTER-IN-PLACE PROCEDURES

• Property Manager collects tenant contract list,
  cell phone, BlackBerry, and radio, and reports to
  main lobby
• Using PA or alternate system, Property Manager
• Informs tenants of what has occurred, location of
  problem, and steps taken
• Instructs tenants to remain in office or report
  to enclosed shelter areas away from windows,
  vents and elevator air shafts may advise tenants
  to seal off shelter areas
• Updates tenants often
• Engineer shuts down elevators to prevent spread
  of contaminants throughout building

• Chemical agents often produce immediate symptoms
  that may include

• Red or watery eyes
• Stinging or blistering skin
• Localized sweating
• Nausea

• Seizures
• Breathing difficulties
• Loss of coordination
• Loss of consciousness

• Symptoms of chemical agents often can be detected
  by pattern of mass casualties
• Clustered within a contained area if indoors
• Downwind pattern if outdoors
• Sick or dead birds or small animals may also be
  discovered
• Symptoms of biological agents may not appear for
  days after exposure. Detection will likely come
  via
• Wave of sick people seeking emergency medical
  treatment
• Local health care workers reporting a pattern of
  unusual illness
• Emergency report or broadcast announcing the
  danger after receiving medical reports of unusual
  illness

EVACUATION PROCEDURES

• Engineer reports to control room
• Property Manager collects tenant contact list,
  cell phone, BlackBerry, and radio, and reports to
  main lobby
• Using PA or alternate system, Property Manager
• Informs tenants of what has occurred, location of
  problem, and steps taken
• Provides evacuation instructions, including which
  exit routes and external assembly area to use
  (e.g., tenants directed away from contaminated
  areas to an upwind assembly area)
• If warranted, considers advising occupants to
  filter their nose
• Updates tenants often
• Building staff helps occupants requiring
  assistance as needed
• Engineer shuts down elevators to prevent spread
  of contaminants throughout building
• Building staff and tenants segregate exposed
  people to prevent spread of contaminants
• Everyone in building may have been exposed and
  should be decontaminated by first responders
• Determine who has the greatest need for medical
  assistance
• Building staff determines which hospital or
  hospitals are being used
• Tenants account for employees relay names and
  last known locations of missing persons to
  emergency personnel and building staff

PRE-INCIDENT PLANNING

• Identify alternate command station
• Identify internal and external assembly areas to
  be used by tenants and staff
• Instruct tenants to identify windowless and
  enclosed shelter areas in their space with
  minimal number of vents (conference rooms, work
  areas, restrooms, pantries, etc.
• Designate alternate locations for business
  continuity should management office and/or
  mechanical penthouse become inaccessible
• Encourage tenants to maintain emergency supplies
• Check door and window seals often to ensure
  airtight conditions
• Know how to operate and shut down HVAC if TSC
  cannot do so remotely
• Post instructions near control panel if HVAC can
  be set to maximize intake of outside air to
  dilute chemical in building
• Know location of tenant-controlled ventilation
  and HVAC units (e.g., restaurant hoods)
• Become familiar with emergency announcements from
  PA system, electronic communication, etc. (see
  Announcement Section)

9
BIOLOGICAL AND CHEMICAL

• DETECTION
• Localized
• Suspicious envelope or package
• Potentially large-scale
• Unusual vapor, mist, liquid or cloud
• Unexplained odors
• Pattern of casualties
• Abandoned chemical sprayer
• Unexplained metal debris

• STAFF RESPONSE
• Property Manager implements shelter in place (see
  Evacuation Procedures on top page)
• TSC or engineer shuts down or increases air
  depending on release
• Closes all air intakes and dampers, including
  exhaust dampers as needed
• Property Manager contacts tenants to shut down
  independent HVAC systems whenever building
  systems are shut down
• Building staff and security implement lockdown
• Direct anyone outside to immediately seek shelter
  if safe to do so
• Close all windows and exterior doors
• Close interior doors if necessary
• Restrict egress and entry, including retail
• Post signage on buildings entrances that reads
  Sheltering in Place No Entry
• Determine if all internal doors should be closed
• Close loading dock
• Property Manager considers advising tenants to
  seal off vents, if possible, in shelter-in-place
  locations
• Engineer, building staff, and security should
• Be alert to possible second release
• Confine radio use to essential communication,
  keeping airwaves free for critical information

Is the release inside or outside the building?
Outside
Inside

• STAFF RESPONSE
• Property Manager implements partial or full
  evacuation (see Evacuation Procedures on top
  page)
• Engineer meets responding emergency personnel and
  provides
• Incident information
• Building diagrams
• Master keys
• Other items as requested
• TSC or engineer shuts down or increases air
  depending or release
• Closes any HVAC dampers and turns off any fans
  between buildings as needed
• Shuts down any air handling units in nearby or
  adjacent buildings as needed
• Property Manager contacts tenants to shut down
  independent HVAC systems whenever building
  systems are shut down
• Building staff reports injuries provides first
  aid if trained
• Designated staff responds to phone calls from
  tenants if safe to do so otherwise, staff should
  evacuate
• Attendant opens garage exit gates
• Security closes loading dock
• Building staff and security confine radio use to
  essential communication, keeping airwaves free
  for critical information
• Building staff determines whether contaminated
  areas should be sealed off

• INVESTIGATE
• Can the suspicious substance be identified?
• Is it chemical or biological?
• Is it inside or outside the building?
• What is it proximity to occupants?
• Is it contained or spreading?
• If outside, contact TSC for wind direction
• Are there casualties or common symptoms?
• Are the media or government agencies providing
  information?
• Pentagon has chemical sensors in some locations

• NOTIFY
• Call 911 with pertinent information
• Describe nature and location of incident or
  release
• Provide details of other known hazards and
  injuries
• Give your name, phone number, and building
  address
• Property Manager makes initial announcement to
  tenants ASAP and conveys
• What is known
• Steps being taken
• What tenants should do
• Notify TSC-escalate up
• Alert security (to report if safe to do so)
• Notify retail, vendors, and adjacent properties
  (if appropriate)

• RESTORE
• Take pictures of any damage or contaminated areas
• Contact specialized vendors
• Clean up, decontaminate, or disinfect as
  necessary
• Restore and reset building systems
• Clean, service, and repair
• Recertify critical equipment
• Activate continuity plan if management office or
  mechanical penthouse is inaccessible
• Prepare incident report using RP standard
  template
• Provide counseling services if needed

• NOTIFY
• When building is safe notify
• TSC and building staff
• Tenants, retail, vendors, risk management, and
  service providers

10
BOMB THREAT
PRE-INCIDENT PLANNING
SYMPTOMS

• Create Bomb Search Team
• Engineer
• Security Officer
• Property Manger coordinates efforts
• Create and maintain bomb threat folders at three
  location
• Property management office
• Engineers office
• Security console or office
• Produce and place Telephone Bomb threat
  Checklist, Bomb Search Checklists, and Bomb
  Search Team contact information (including tenant
  representatives) in folders
• Update monthly Bomb Search Team contact
  information
• Stay alert to signs of possible explosive device,
  including
• Vehicle or container that appears out of place
• Suspicious or oversized package
• Unusual device attached to chemical or flammable
  liquid container, or compressed gas cylinder
• Check for suspicious items or packages while
  conducting routine building inspections
• Identify alternate command station
• Identify external assembly areas to be used by
  tenants and staff
• Designate alternate locations for business
  continuity should management office and/or
  mechanical penthouse become inaccessible
• Know how to operate and shut down HVAC if TSC
  cannot do so remotely

• Develop checklists with logical search patterns
  for each floor, common area, basement, garage,
  loading dock, and retail space

• Service area
• Electrical closet
• Mechanical closet
• Communications closet
• Fire extinguisher/fire hose cabinets
• Corridors
• Restrooms
• Elevator lobby
• Disturbed ceiling tiles

• Open or disturbed access panels or hatches
• Tenant reception area
• Closets
• Large planters
• Garbage cans
• Kitchen or panty areas
• Unknown, unidentified packages within tenant space

• Search of premises could be conducted in
  following order
• Any area identified by threat
• Building exterior star at building and work
  outward to 50 feet
• Visually inspect cars in all parking areas of
  building
• Interior areas with public access (including
  stairwells)
• Non-public interior areas (including stairwells)
• Secured interior areas
• Outbuildings
• Roof

TELEPHONE BOMB THREAT

• Telephone Bomb Threat Checklist
• Produce checklist and make available to building
  staff and tenants
• Keep near phones
• Advise tenants to inform employees of Caller ID
  procedures
• Encourage them to add procedures to checklist
• Determine if threat is credible or not
• Credible Caller tends to prolong call and make
  demands
• Often furnishes details 9location of device and
  reasons for planting it)
• Calls repeatedly
• Indications of hoax Caller tends to be abrupt
  and hurried
• Provides few details
• Often does not call back

11
BOMB THREAT
TELEPHONE BOMB THREAT CHECKLIST
Note Listen For Background Noises Identity of
Caller Voice Speech Language ___Loud ___Fast ___Go
od ___Soft ___Slow ___Obscene ___High
Pitch ___Distinct ___Poor ___Raspy ___Disturbed __
_Deep ___Nasal ___Pleasant ___Stutter ___Intoxic
ated Accent Manner ___Local ___Calm ___Irrational
___Foreign ___Angry ____Incoherent ______Type ___
Rational ____Emotional ___Coherent ____Nervous _
__Deliberate ___Righteous ___Laughing Backgroun
d Noise ____Office Machine ___Trains ___Factory
Machines ___Music ___Animals ___Quiet ___Airplane
s ___Voices ___Street Traffic ___Other Who Did
You Notify About The Call? _______________________
Did the Caller Seem Familiar With The premises?
_____________ If Yes, How? _______________________
___________________

• Follow These Instructions When A Telephone Threat
  Is Received
• Keep The Caller On The Line As Long As Possible
• Ask Him/Her To Repeat The Message
• Record Every Word Spoken By The Caller
• Inform Caller That The Building Is Occupied
• Pay Particular Attention To Background Noises
• Ask The Caller The Following Questions If
  Possible
• The Exact Location Of The Bomb____________________
  ___
• The Time Set For Detonation_______________________
  ___
• What The Bomb Looks Like__________________________
  _
• The Type Of Explosive It Is_______________________
  ____
• The Reason It Was Placed__________________________
  __
• Message Received From The Caller
• Title____ Name Of Person Receiving The Call
  _________________
• Date Of Call__________Time Of Call___________AM/PM
  

12
BOMB THREAT
DOCUMENT BOMB THREAT
EVACUATION PROCEDURES

• Telephone
• Complete Bomb Threat Checklist
• Attempt to trace call using companys Caller ID
  procedures
• E-mail
• Leave threat message open on computer until
  assistance arrives
• Print copy of message
• Written
• Rewrite threat verbatim on separate piece of
  paper and include additional information
  location, date, time, witnesses , and surrounding
  circumstances
• Handle original document as little as possible
• If small enough, place original document in bag
  or envelope without folding, tearing, crumbling,
  etc.
• In Person
• Provide complete description of person and
  document what was said
• Record when threat occurred and in which
  direction person was headed

• Engineer reports to fire control room
• Property manager collects tenant contact list,
  cell phone, BlackBerry, and radio, and reports to
  main lobby
• Using PA or alternate system, Property manager
• On threat, use elevators to speed up evacuation
• Building staff, engineer and security discontinue
  use of mobile devices and radios while in or near
  building
• Building staff helps occupants requiring
  assistance as needed
• Tenants account for employees relay names and
  last known locations of missing persons to
  emergency personnel and building staff
• Property Manager accounts for building staff

BOMB SEARCH PROCEDURES
SUSPICIOUS PACKAGE INDICATORS

• Property Manger coordinates bomb Search Team
  activities
• Follows up immediately with person who received
  call to complete Telephone Bomb Threat Checklist
• Notifies Bomb Search Team of situation and
  assigns specific areas to be searched
• Confirms 911 has been called as necessary
• Assigns staff member to meet emergency personnel
• Meets with tenant representative to notify
  occupants
• Considers if potential target is on premises
• Inquires if bomb threats have been reported in
  area or city, with similar profile
• Engineer and security collect appropriate bomb
  Search Checklist(s), then meet at fire control
  room for assignment
• Coordinate search efforts with police if on
  premises
• Conduct search with tenant representative

• Handwritten or poorly typed
• Misspelled words
• Incorrect names or titles
• Unusual stains or odors
• Oddly shaped or lopsided
• Excessive or no postage
• Protruding wires

• Hand delivered
• No return address
• Return address does not match postmark
• Liquid-like sound
• Resistance or pressure when opening
• Bulky or rigid envelope

13
BOMB THREAT

• DETECTION
• Telephone call
• E-mail
• Written
• Verbal Rumor

• NOTIFY
• Update 911 by telephone
• Provide exact location and description of found
  item
• Update TSC, building staff, tenants, retail and
  vendors
• Notify adjacent properties, if appropriate

• NOTIFY
• Call 911 by telephone and provide pertinent
  information
• Give building name and street address
• Describe type of threat
• Provide details including any trace information
• Give your name and phone number
• Notify by telephone or email
• TSC, building staff, and tenants
• Security (to report to property if needed)
• Retail, vendors, and adjacent properties (if
  appropriate)

• INVESTIGATE
• What type of threat is it?
• If by telephone, has the Telephone bomb Threat
  checklist been completed by the person who
  received the call?
• Were specific details provided, such as a
  description of the device and its location?
• Was a reason for the threat expressed?
• Did the threat come from a stranger or a known
  person?
• Are there any notable circumstances at the time
  of the threat, such as a recent employment issue?
• Does the threat appear credible?
• Should a search be conducted?

• STAFF RESPONSE
• Property Manager implements building evacuation
  (see Evacuation Procedures on top page)
• Designated staff member meets responding
  emergency personnel and provides
• Incident information
• Building diagrams
• Master Keys
• Other items as requested
• TSC or engineer secures building systems as
  necessary
• Designated staff responds to phone calls from
  tenants if safe to do so otherwise, staff should
  evacuate
• Attendant opens garage exit gates if safe to do so

• SEARCH
• Property Manger coordinates bomb search
  activities (see Bomb Search Procedures on top
  page)
• Bomb Search Team conducts search (see Bomb Search
  Procedures on top page)
• Building staff, engineer and security turn off
  all mobile devices and two way radios use
  alternate means of communication
• Security closes loading dock
• Monitors entrances and exits, including retail
  and garage

Is the threat credible?
Yes
No

• RESTORE
• Take pictures of any damage areas
• Contact specialized vendors as necessary to clean
  , service and recertify critical equipment
• Restore and reset building systems
• Activate continuity plan if management office or
  mechanical penthouse is inaccessible
• Prepare incident report using RP standard
  template
• Provide counseling services if needed

• NOTIFY
• Inform TSC, building staff, and tenants, if
  appropriate
• Notify emergency personnel, security, retail, and
  vendors, if appropriate

Was a suspicious item found or Does the threat
remain credible?
No

• RESTORE
• Prepare incident report using RP standard template

Yes

• NOTIFY
• When building is safe, notify
• TSC and building staff
• Tenants, retail, vendors, risk management and
  service providers

• WARNING
• In no case should a searcher touch, move, jar or
  attach anything to a suspicious object
• Advise everyone to leave the area immediately
• Turn off all mobile devices and radios
• Do not touch light switches

14
CRIMINAL ACTIVITY
PRE-INCIDENT PLANNING

• Acquire intelligence information from security
  vendor on pertinent area information
• Repair and replace as necessary
• Meet with adjacent properties and area
  associations for current criminal activity trends
• Keep criminal activity folder at three locations
• Property management office
• Engineers office
• Security console or office
• Document any suspicious activity and place in
  folders, including information gathered from
  building staff, tenants, security vendor,
  adjacent properties, are area associations
• List date, time, location, and type of activity
• Provide number and description of suspicious
  persons

15
CRIMINAL ACTIVITY

• STAFF RESPONSE
• Property Manger meets responding emergency
  personnel and provides
• Incident information
• Building diagrams
• Master keys
• Other items as requested
• Building staff requests additional security if
  available
• Security clears area
• Monitors entrances and exits, including retail
  and garage
• Protects property
• Building staff and security isolate witnesses
• Document all events and actions carefully
• Preserve crime scene do not touch evidence
• Confine radio use to essential communication

• DETECTION
• Missing item(s) or document(s)
• Evidence of break-in or illegal activity
• Vandalism

• STAFF RESPONSE
• Update TSC, building staff, tenants, retail, and
  vendors if appropriate
• Notify risk management and service providers if
  appropriate

• INVESTIGATE
• What kind of crime is it and where did it
  occur?
• Is it a recurring crime?
• Was anything take or damaged?
• Does it appear that the perpetrator(s) are still
  in or near the building?
• Are there any witnesses suspects?
• Has anyone been injured?
• Have emergency personnel and backup security been
  called?

• RESTORE
• Take pictures of any damage and review security
  camera footage if available
• Contact specialized vendors and make repairs as
  needed
• Recertify and reset before restoring service
• Prepare incident report using RP standard
  template
• Provide counseling services if warranted

• NOTIFY
• Call 911 with pertinent information if warranted
• Give building name and street address
• Provide details of incident, including type of
  criminal activity, specific location, and number
  and description of any suspects
• Report any injuries
• Give our name and phone number
• If appropriate, Property Manager makes initial
  announcement to tenants ASAP and conveys
• What is known
• Steps being taken
• What tenants should do
• Notify TSC-escalate up
• Alert security (to report to property if needed)
• Notify retail, vendors and adjacent properties
  (if appropriate)

• WARNING
• See topic on workplace violence if any of the
  following has occurred
• Written, verbal, or physical threat
• Threat or evidence of weapon
• Act of violence

16
WORKPLACE VIOLENCE
SHELTER-IN-PLACE PROCEDUES
PRE-INCIDENT PLANNING

• Property Manager collects tenant contact list,
  cell phone, BlackBerry and radio, and reports to
  main lobby
• Using PA or alternate system Property Manager
• Informs tenants of what has occurred, location of
  problem, and steps taken
• Instructs tenants to remain in office or report
  to enclosed shelter areas, away from windows
• Advises tenants to close and lock doors if
  appropriate
• Updates tenants often
• Engineer secures elevators if warranted
• Building staff and security report any injuries
• Isolate witnesses
• Document all events and actions carefully
• Preserve crime scene do not touch evidence
• Building staff determines which hospital or
  hospitals are being use

• Be alert to early warning signs of violence
• Angry outbursts or combativeness
• Overreaction to seemingly minor issues
• Displays of intolerance or social withdrawal
• Encourage tenants to keep property management
  advised of any potential violent behavior an any
  orders of protection for their employees
• Encourage tenants to maintain emergency supplies
• Identify alternate command station
• Identify internal and external assembly areas,
  with alternates, to be used by tenants and staff
• Designate alternate locations for business
  continuity should management office and/or
  mechanical penthouse become damaged or
  inaccessible
• Become familiar with emergency announcements for
  PA system, electronic communication, etc. (see
  Announcement Section for samples
• Survey PA system to determine zoned coverage and
  audibility

EVACUATION PROCEDURES
INDICATORS OF WHEN TO CALL 911

• Engineer reports to fire control room
• Property Manager collects tenant contact list,
  cell phone, Blackberry, and radio, and reports to
  main lobby
• Using PA or alternate system, Property Manager
• Informs tenants of what has occurred, location of
  problem and steps taken
• Provides evacuation instructions, including which
  exit routes to use
• Instructs tenant to be cautious and exit quietly
• Updates tenants often
• Engineer secures elevators if warranted
• Building staff and security report any injuries
• Isolate witnesses
• Document all events and actions carefully
• Preserve crime scene do not touch evidence
• Building staff helps occupants requiring
  assistance as needed and determines which
  hospital or hospitals are being used
• Tenants account for employees relay names and
  last known locations of missing persons to
  emergency personnel and building staff

• Verbal or written threats that would cause harm
  to person or property
• Physical threats or acts of violence to person or
  property
• Threat or evidence of weapon
• Rage or severe mood swings
• Drug-or alcohol-induced state

WHAT TO DO IF WEAPON IS DISPLAYED

• Follow instructions of perpetrator and avoid
  arguing
• Try to remain calm and move slowly
• Be observant without staring
• Consider talking to perpetrator to learn as much
  as possible about the individual
• If several people are involved, focus on one
  individual
• If firearm goes off, take cover on floor
• Duck behind equipment or furniture

17
STAPH INFECTION/PANDEMIC FLU
PANDEMIC FLU CHARACTERISTICS
PRE-INCIDENT PLANNING

• Influenza (flu) viruses are typically most
  dangerous to the young, the elderly and those
  with compromise immune systems
• Spread primarily by direct contact
• Masks are not an effective barrier
• Influenza pandemics (worldwide epidemics) tend to
  return in waves
• Successive rounds of infection occur weeks or
  months after initial outbreak
• Major pandemic would cause severe disruptions
• Infection could spread across globe within three
  weeks
• Vaccines would be limited or nonexistent in first
  six to eight months
• Mass absenteeism across every industry and sector
• Overwhelmed healthcare system
• Schools and some public gathering places would
  likely close
• Citys resources would be depleted

• Update monthly the tenant and staff contact lists
• Keep local or county health agencys phone number
  on file
• Encourage tenants to educate employees about
  prevention and treatment of staph infections
• Request that tenants report staph infections
  immediately
• Develop pandemic flu response plan in advance of
  possible mass absenteeism
• Cross-train building staff to perform essential
  tasks
• Determine which staff members could telecommute
  and how they would gain access to IT resources
• Assess minimum staffing required to maintain safe
  environment and when management would need to
  close building
• Develop checklist for complete building shutdown
  notifications, systems, personnel, and vendor
  contracts
• Be prepared to set up hand sanitizer dispensers
  in lobby, meeting rooms, and other common areas
• Confirm that cleaning crews are prepared
• Currently using proper disinfecting techniques in
  public spaces
• Have plan for escalating hygiene efforts if
  pandemic or staph outbreak occurs
• Able to maintain or adequately secure
  disinfecting supplies early on

PRECAUTIONS

• Wash hands frequently for 15 to 30 seconds
• Dry with disposable towel use separate towel to
  turn off faucet
• Cover mouth with elbow (not hands) before
  coughing
• Avoid touching nose, mouth, and eyes
• Keep hand sanitizer, containing at last 62
  percent alcohol, at desk or workstation and in
  common areas
• Keep wounds clean and covered with dry, sterile
  bandages
• Avoid using shared items
• Disinfect public surfaces frequently

STAPH INFECTION CHARACTERISTICS

• Staphylococcus aureus bacteria, also called
  staph, can be found on healthy individuals on
  skin or in nose or throat
• Antibiotic-resistant staph infections are a
  serious public health concern
• MRSA stands for methicillin-resistant
  Staphylococcus aureus
• Spread by contact, either directly or via shared
  items, such as towels and door handles
• Infection can occur among those with chronic
  conditions, open wounds, or weakened immune
  systems, as well as newborns, nursing mothers,
  and the elderly
• On skin, staph infections ause red, swollen,
  pus-filled sores internal infections can cause
  wide rang of serious conditions, from severe
  nausea to pneumonia to hart failure
• Can be accompanied by fever, chills, and sweats
• Treatment typically involves specialize
  antibiotics and covering open soars

18
WORKPLACE VIOLENCE

• DETECTION
• Verbal, physical, or written threat
• Irrational behavior
• Display of weapon
• Act of violence

• STAFF RESPONSE
• Property Manager implements partial or full
  evacuation (see Evacuation Procedures on top
  page)
• Establishes or maintains direct line of
  communication with police incident commander and
  follows instructions
• Engineer provides emergency personnel with
  requested items
• TSC or engineer shuts down building systems as
  directed
• Designated staff responds to phone calls from
  tenants if safe to do so otherwise, staff should
  evacuate
• Attendant opens garage exit gates
• Building staff and security confine radio use to
  essential communication

• Consider implementing building lockdown
• Perpetrator(s) are outside the building, on the
  move, or location is unknown
• Consider implementing partial or full evacuation
• Perpetrator(s) are stationary and evacuation can
  be executed safely

• WEAPON OR VIOLENT ACT
• Property Manager implements shelter in place if
  appropriate (see Shelter-in-place Procedures on
  top page)
• Engineer meets responding emergency personnel and
  provides
• Incident information
• Building diagrams
• Master keys
• Other items as requested
• Shuts down building systems as directed
• Property Manager establishes direct line of
  communication with police incident commander and
  follow instructions
• Building staff requests additional security if
  available
• Security clears area
• Monitors entrances and exits, including retail
  and garage
• Protects property
• If fight occurs attempts to defuse situation
  before help arrives, if safe to do so
• If hostage incident develops inform emergency
  personnel of location, number of persons held,
  and information about hostage taker(s)
• Building staff and security confine radio use to
  essential communication

• INVESTIGATE
• What is the nature of the incident and who is
  displaying the violent behavior?
• Is it a stranger or a disgruntled employee?
• Are there any hostages or demands
• How many perpetrators are there?
• Are weapons involved and have they been used?
• If yes, did injuries or damage to the building
  occur?
• Have emergency personnel and backup security been
  called?

• THREAT
• Property Manager implements shelter in place if
  appropriate (see Shelter-in-place Procedures on
  top page)
• Engineer meets responding emergency personnel and
  provides
• Incident information
• Building diagrams
• Master keys
• Other items as requested
• Building staff requests additional security if
  available
• Security clears area
• Attempts to defuse situation before help arrives,
  if safe to do so
• Monitors entrances and exits, including retail
  and garage
• Protects property
• Building staff and security confine radio use to
  essential communication

• NOTIFY
• Call 911 with pertinent information if warranted
• Give building name and street address
• Provide details of incident, including number and
  description of perpetrators, specific location
  and if weapons are involved
• Report any injuries
• Give your name and phone number
• Property Manager makes initial zoned announcement
  to tenants ASAP and conveys
• What is known
• Steps being taken
• What tenants should do
• Notify TSC-escalate up
• Alert security (to report to property if needed)
• Notify retail, vendors and adjacent properties
  (if appropriate)

• NOTIFY
• When safe to end shelter in place or evacuation,
  notify
• TS, building staff, tenants, retail, and vendors
• Risk management and service provider

Yes
Do conditions warrant or allow for safe
evacuation?
No

• RESTORE
• Take pictures of any damage and review security
  camera footage if available
• Contact specialized vendors and make repairs as
  needed
• Recertify and reset before restoring service
• Activate continuity plan if management office or
  mechanical penthouse is inaccessible
• Prepare incident report using RP standard
  template
• Provide counseling services if warranted

19
STAPH INFECTION/PANDEMIC FLU
PANDEMIC FLU
STAPH INFECTION

• STAFF RESPONSE (outbreak local)
• Property Manager and designated building staff
  disseminate information as it is received from
  health officials
• Follow instructions from health agency
• Consult tenants to determine how many new
  infections are occurring
• Advise tenants to discourage entry of infected
  employees
• Informs tenants building could be closed if
  absenteeism jeopardizes safe building operations
• Implements work-from-home arrangements for
  nonessential building staff
• Inventory and maintain supplies Depending on
  severity of outbreak, consider more serious
  restrictions (bans on use of shared conference
  rooms, access denied to anyone displaying
  symptoms, etc.)
• Close building when conditions warrant activate
  continuity plan

• STAFF RESPONSE
• Property Manager and designated building staff
  disseminate information as it is received from
  health officials
• Follow instructions for health agency
• Consult tenants to determine if new infections
  are occurring
• Ensure cleaning crews are escalating disinfecting
  efforts in all public areas including
• Door handles and surfaces
• Restroom