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Process Mapping For Continuous Improvement

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Process Mapping For Continuous Improvement What is Process Mapping? Step-by-Step Diagram of Processes As Is Informative versus Directive Big Picture STEP 1 STEP ... – PowerPoint PPT presentation

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Title: Process Mapping For Continuous Improvement


1
Process Mapping For Continuous Improvement
2
What is Process Mapping?
  • Step-by-Step Diagram of Processes As Is
  • Informative versus Directive
  • Big Picture

STEP 2
YES
STEP 1
STEP 3
NO
STEP 4
3
But Nothings Broken!!?!
Very Satisfied (Delight)
Performance
Delight
Time
Execution Did It Very Well
Execution Did It Very Poorly (or not at all)
Basic Needs
Very Dissatisfied
4
Benefits of Process Mapping
  • Puts a Spotlight on Waste
  • Streamlines Work Processes
  • Defines and Standardizes the Steps and Sequence
  • Promotes Deep Understanding
  • Builds Consensus
  • Knowledge Transfer

5
SIPOC vs. Process Map?
  • SIPOC is High Level Process Map

6
Seven Steps to Success
  1. Determine Boundaries
  2. List the Steps
  3. Sequence the Steps
  4. Document Textually
  5. Document Graphically
  6. Check for Completeness
  7. Finalize the Flowchart

7
Step 1 Determine the Boundaries
  • Bracket the Process - Start/End
  • Granularity
  • Be Focused

8
Step 2 List the Steps
  • Use Sticky Notes for Brainstorming
  • Post ideas without editing or censoring
  • Adjust granularity

9
Step 3 Sequence the Steps
  • The Steps are on Sticky Notes Move Them Around
  • Reach Consensus with Group

10
Step 4 Document Textually
  • Use the Narrative Form to Document Steps
  • Be Informative/Big Picture

11
Step 5 Document Graphically
  • Create Flowchart in MS Word
  • Three Basic Shapes

12
Arrows show direction or flow of the process
DECISION
START/STOP
TASK/ACTIVITY
YES
START/STOP
NO
13
Cross Functional Map
14
Step 6 Check for Completeness
  • Does the Process Make Sense?
  • Close All Decision Loops
  • Is the Map at the Right Level of Granularity?
  • Reach Consensus with Workgroup

15
Step 7 Assessment
  • Streamline Decision Making
  • Eliminate Redundancy
  • Eliminate Obsolete Steps
  • Add Missing Steps
  • Ensure Each Step Adds Value

16
How Does This Work With Assessment?
  • Facilities Services Example
  • The mission of Richland College Facilities
    Services is to provide a clean, safe,
    comfortable, well-maintained, aesthetically
    pleasing and environmentally responsible campus
    in support of teaching, learning, and community
    building.

17
Documentation Tools
  • Narrative Process Mapping Form
  • Flowchart Form

18
Narrative Form
Original or Update Is this a new process map or
are you updating one previously mapped?
Process Leave blank. OPRIE will assign the
Process Number
Date Submitted Enter the date you submit form
to OPRIE
Department Name of the Department that owns the
process.
Process Mapping Steward Work group member
overseeing mapping. Basically the person
submitting the process map or contact person.
Process Owner(s) Person(s) who owns the
process. Use Position rather than individual.
For example Dir. of Institutional Effectiveness
rather than Gloria Washington
Name of Process What is the name of the
process? Be descriptive but succinct.
Process Documentation Team Member Person
assigned to your area to help answer Process
Mapping questions. Roy Bond, Sarah Gardenhire,
Bao Huynh
Description of Process Brief description of
the process. Example This process describes
the Process Mapping deployment process.
Anticipated Completion Date Process Mapping is
not complete until Assessment section can be
filled out. Assessment may indicate no changes
currently needed or may suggest later process
improvements
Process Steps and Narrative Use as many steps
as necessary to document your process.
Assessment How effective or efficient is the
current process. Is there a need for process
improvement?
19
Flowchart Form
Header Same information as on narrative form
Flowchart Use MS Word to create add flowchart
here
20
New Drawing
21
Drawing Canvas
Drawing Canvas The Flowchart Connectors will
not work properly if drawing is not on a Drawing
Canvas.
22
Flowchart Symbols
23
Flowchart Symbols
24
Flowchart Symbols
25
Flowchart Connectors
26
Flowchart Connectors
27
Connection Points
28
Process Mapping For Continuous Improvement
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