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Successful Lean Leadership in Government

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Successful Lean Leadership in Government John Dickson Chief Operations Officer Spokane County jdickson_at_spokanecounty.org (509) 477-5770 My Background... – PowerPoint PPT presentation

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Title: Successful Lean Leadership in Government


1
Successful Lean Leadership in Government
  • John Dickson
  • Chief Operations Officer
  • Spokane County
  • jdickson_at_spokanecounty.org
  • (509) 477-5770

2
My Background...
3
Are Lean Expectations Being Met?
  • Executive Survey
  • 22 - very satisfied with lean efforts
  • 78 - not satisfied with lean efforts

4
4 Levels of Government
  • Politics
  • Policy
  • Performance (the pipes)
  • People

Source Ken Miller, Where Change Really Happens
in Government
5
Who is Our Customer?
The toothpaste challenge
  • The funders? Crest (inexpensive and effective!)
  • The users? Parents/kids (healthy/tastes great!)
  • The stores? Wal-Mart (size, labeling,
    invoicing)
  • The regulators? FDA/ADA (certify/verify content)

The people who use our toothpaste are usually
not the same people who fund it, and our multiple
customers have competing interests!
6
Our Opportunity!
How long does it take to build a house?
  • Increase our capacity to provide great services
  • Thats it - REALLY!
  • Faster leads to better leads to cheaper services
  • Use the addition by subtraction principle
  • Utilize a very structured process (not people)
    subtraction approach
  • Less low value process steps faster process

7
Spokane Countys Strategy...
  • Implement a project-based improvement strategy
  • Standard, structured and logic-based approach
  • COO and Sponsor develop project team charter and
    scope
  • All projects aligned to our Core Business
  • Our key pipes - what we must do very well
  • Utilize focused and fast project teams
  • BoCC-approved charter prior to assembling project
    team
  • Project team has 6-8 members from affected units
  • Each team member commits 2-4 hours/week on
    project
  • Projects run for 2-4 months
  • Upfront team training and creation of
    guidelines/rules
  • Sponsor provides team and post-event oversight
  • Monitoring plan added to COO dashboard

8
Our Focus
Huge ideas!
  • Politics
  • Policy
  • Performance (the pipes)
  • People

Big impact...
Service to Customers
Source Ken Miller, Where Change Really Happens
in Government
9
Our 5-Step Process
10
Great WA State Resources!
  • Accountability Performance
  • http//www.accountability.wa.gov/leadership/lean/r
    esources.asp
  • Auditors Office Performance Center
  • http//portal.sao.wa.gov/PerformanceCenter/
  • Office of Financial Management
  • http//www.ofm.wa.gov/performance/default.asp
  • WSAC Resources and Training Institute
  • http//www.wacounties.org/wsac/resources.php
  • http//www.countytraininginstitute.org/

11
In Summary
...so as county leaders lets work even closer
together and leverage all the great resources and
talent available to us to increase our capacity
to provide great services!
12
Questions or Comments?
  • If so, please contact me!
  • John Dickson
  • jdickson_at_spokanecounty.org
  • (509) 477-5770
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