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Starting, storming, solving, selling: Teaching problem-solving and teamwork skills through a four-step model.

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Starting, storming, solving, selling: Teaching problem-solving and teamwork skills through a four-step model. Lynn Donahue, Ed.D. Communication/Journalism Department – PowerPoint PPT presentation

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Title: Starting, storming, solving, selling: Teaching problem-solving and teamwork skills through a four-step model.


1
Starting, storming, solving, selling Teaching
problem-solving and teamwork skills through a
four-step model.
  • Lynn Donahue, Ed.D.
  • Communication/Journalism Department
  • St. John Fisher College

2
Goals
  1. Teach students to solve problems using a
    problem-solving process.
  2. Teach students to effectively collaborative with
    each other using the combined resources of the
    group.
  3. Reduce student procrastination by providing
    structure to the process.
  4. Reduce interpersonal conflicts by providing
    communication skills.
  5. Provide opportunities for students to receive
    multiple sources of feedback through multi-level
    assessments.

3
The Problem-Solving Process

4
Teamwork Skills
  • Phases of Group Development (i.e. Norming)
  • Active Listening (i.e. Paraphrasing)
  • Non-listening (i.e. Selective Listening)
  • Perceptions of Others (i.e. First Impressions)
  • Speech Delivery (i.e. Audience Engagement)

5
The Project Assignment
  • Using secondary and primary research, your group
    will research a topic and propose a solution to a
    problem or issue of social significance. There
    are three goals
  • First, you will learn how to problem-solve and
    create effective arguments regarding a topic of
    social significance.
  • Second, you will learn how to work effectively as
    a team by applying interpersonal and group work
    skills.
  • Last, you will learn, and have an opportunity to
    apply, public speaking skills by presenting your
    findings to the class during a final
    presentation.

6
Examples of Student Projects
  1. Reducing the spread of AIDS.
  2. Combating the negative effects of sexuality in
    the media.
  3. Meeting the needs of the medically uninsured.
  4. Curtailing violence within schools.

7
A Four Step Group Process Model
  • Step 1 Starting
  • Establishing norms and identifying the problem
  • Step 2 Storming
  • Refining your Assertion and Creating Arguments
  • Step 3 Solving
  • Creating Solutions and Reducing Resistance
  • Step 4 Selling
  • Organizing your Information and Presenting the
    Results

8
Examples of Student Presentations
  • Example 1
  • Sexuality in the Media

9
  • Example 2
  • AIDS in Africa

10
Five-Tier Assessment
  • Tier 1 Group Portfolio (4 Phases, Outline of
    Presentation, PowerPoint copies, Bibliography,
    Meeting Notes (Comm 250)
  • Tier 2 Critical Critique of performance in
    group applying communication concepts
  • Tier 3 Peer Evaluation of 1) member
    participation and 2) individual and group
    presentation.
  • Tier 4 Instructor Assessment of Individual and
    Group Presentation
  • Tier 5 Instructor Assessment of Individual and
    Group Participation

11
Challenges
  • Gaps were present in problem-solving process
  • Some of claims were not supported with sufficient
    evidence
  • Research wasnt consistently cited in Power Point
  • Some of alternative arguments and rebuttals were
    weak
  • Students procrastinated
  • Regardless of structure in class, students still
    left majority of substance of project to last
    minute.
  • Some group work challenges
  • Despite teaching communication and
    conflict-management skills, group members were
    resistant to confront members not performing to
    the same level.
  • Peer evaluations were somewhat unhelpful 4s
    and 5s.
  • Feedback became too complex
  • Thorough, but time-intensive and somewhat
    confusing for students (and still difficult to
    grade subjective measures like individual and
    group participation).

12
Accomplishments
  • Created an assertion and 3 arguments with
    evidence
  • Example The growing rate of AIDS among African
    people is due to the lack of education, good
    health care and funding.
  • Created solutions Example
  • Safe sex/sex ed Clean needles
  • Clean needles Proper medical care
  • Protect open cuts/sores Better schooling and
    educators
  • Worked collaboratively on project
  • All students able to take on leadership roles
    during 4 Phases
  • Students gained insight on use of communication
    skills and were motivated to use these skills in
    groups (result of critical critiques, structured
    process).
  • Oral presentation was professional and well-done
  • Students practiced individually and as a group
    and implemented public speaking skills to an
    appropriate level.

13
Questions?
14
  • Discussion and Application
  • Please answer the 3 questions individually. Then
    get in groups of 3 and discuss your answers.
  • How do you/could you apply the Problem-Solving
    Process and Four-Phase approach to your group
    work?
  • How do you/could you apply the evaluation tools
    to your group work?
  • What challenges do you experience in your group
    work that you need feedback on?
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